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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 1

    School of Good Governance & Policy Analysis, BhopalInterns of MBA Programme (Summer Internship Programme 2009)

    S.No

    Intern'sName

    Qualification,Name of Past

    Institute

    Department assigned& Mentors

    Work / Study assigned

    1 Shri.AbhinayaAgrawal, IIT -

    Kanpur

    B.E. (Mech.),NIT Surat

    Shri Ajit Kesari,Commissioner,

    Food, Civil Supplies and

    Consumer Protection

    Study on ConsumerRight protection andAwareness Policies.

    Executive Summary

    2 Shri. ReetamBiswas, IIT -Kanpur

    B.E. (Chem.Engg.),

    JadavpurUniversity,

    Kolkata

    Shri Vivek Agarwal, MD,Shri. M.M .Nagar,

    Commercial Manager,Food, Civil Supplies and

    Consumer Protection

    MP Warehousing andLogistics Corporation-Warehousing bestpractices with Focus onlogistics hub atPawarkheda,Hoshangabad.Executive Summary

    3 Shri. NimeshR. Bhimrav,IIM - Indore

    BE, Mtech(Elect. & Tele.

    Commu.),Mumbai

    University

    Shri. K.K. Shrivastava,Sr. AO,

    Food, Civil Supplies andConsumer Protection

    MP State Civil SuppliesCorporation Ltd.- ACritical Study of PresentProcurement and SupplyManagement of PDS.Executive Summary

    4 Shri. ShuaibAhmad, IIT -Kanpur

    B.Tech(Mech.),

    MANIT, Bhopal

    Shri Waseem Akhtar,Commissioner, Shri R.K. Dave, Chief LandAcquisition Officer,

    MP Housing Board

    Study of the VariousProjects and SuggestMeasures forImprovement in

    Functioning of theBoard.Executive Summary

    5 Ms. JyotiBala, IIT -Kanpur

    B.Tech (Chem.& Bio- Engg.),NIT, Jalandhar

    Mrs Deepti GaurMukergee, ED,

    Housing & Environment

    A Study of Effectivenessof EnvironmentPlanning andCoordinationOrganization (EPCO)Executive Summary

    6 Shri.BappadityaRoy, IIT -

    Kanpur

    BE (CivilEngg.),

    Jadavpur

    University,Kolkatta

    Shri Shailendra Singh,CEO, Shri MK Acharya

    GM,

    Panchayat & RuralDevelopment

    MP Rural RoadDevelopment Agency:Management

    perspectives & timelycompletion of rural roadproject.Executive Summary

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 2

    S.No

    Intern'sName

    Qualification,Name of Past

    Institute

    Department assigned& Mentors

    Work / Study assigned

    7 Shri. MineshDineshbhaiPatel, IIT -Kanpur

    B.E.( IT),Gujarat

    University,Ahemdabad

    Shri AS Ahlawat, ShriKVS Nair, APO, ShriRajeev Saxena Shri

    Raman WadhwaPanchayat & Rural

    Development

    Comparative study ofSwarnjayanti GramSwarogar Yogana(SGSY), MP-RLP & MP-DPIPExecutive Summary

    8 Shri. ManojK. Verma, IIM- Indore

    B.Tech (CS)College of

    Technology,Govind BallabhPant Universiy,

    Pantnagar

    Shri A.K. Singh, Jt.Commissioner, NREGA,

    Panchayat & RuralDevelopment

    Impact analysis ofNational RuralEmploymentGuarantee Scheme(NREGS)Executive Summary

    9 Shri. SureshKadam, IIT -Kanpur

    BE (CS), PuneUniversity -MIT

    Pune

    Dr R.K. Sharma, US &CIO, Animal Husbandry

    Dept., Supported byInformation Technology

    Dept.

    Animal HusbandryDepartment: TELEVAT:ICT enabled veterinaryservices at doorsteps ofvillagers.

    Executive Summary

    10 Shri. AmitKumar Pal,IIT - Kanpur

    B.Tech (CS),Manit

    Allahabad

    Shri Vinay Thakkar,ACIO, Tribal WelfareDept., Supported by

    Information TechnologyDept.

    Preparation of DPR forthe deployment of IT inTribal WelfareDepartment (Hostel andAshram ManagementSystem)Executive Summary

    11 Shri. ArunKumar, IIT -Kanpur

    B.Tech(Metallurgy),

    Punjab

    EngineeringCollege,

    Chandigarh

    Shri R.K. Sharma,Director,

    Mineral Resource Dept.

    Study the Working ofDepartment andSuggest Improvements

    and ways of Increasingthe Royalty.Executive Summary

    12 Shri.SandeepAhuja, IIT -Kanpur

    B.Tech (Elect.& Comm.),

    YMCA Instituteof Engineering

    Faridabad

    Shri. Praveen Gangrade,Jt. Director,

    Women & ChildDevelopment

    Impact Analysis of LadliLaxmi Yojna and ProjectMuskan.Executive Summary

    13 Shri. AchalMandaokar,IIM - Indore

    Btech (Mech.)MANIT, Bhopal

    Shri. Praveen Gangrade,Jt. Director,

    Women & ChildDevelopment

    Impact Analysis ofProject ShaktimaanExecutive Summary

    14 Shri. RakeshR., IIT -Kanpur

    B.Tech (Elect.& Comm.),Govt Engg.

    College,Trissur, Kerala

    Shri. Neeraj Dubey Addl.Dir., Shri Kumar

    Saurabh, SPM, PublicHealth & Family Welfare

    Department

    National Rural HealthMission (NRHM) -Introducing NationalHealth Accounts (NHA)system in MP.Executive Summary

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 3

    S.No

    Intern'sName

    Qualification,Name of Past

    Institute

    Department assigned& Mentors

    Work / Study assigned

    15 Shri. DarpanAggarwal, IIT- Kanpur

    B.E. (Prod. &Industrial

    Tech.), DelhiCollege of

    Engineering

    Shri. DeepakKhandekar,

    Commissioner, Shri ANSarkar, Shri A SolankiIndustries Directorate

    A critical Study of FourUnits of IndustriesDirectorate.Executive Summary

    16 Shri. RahulSoni, IIM -Indore

    BE (CS)SGSITS,

    Indore, RGPV

    Shri Akhilesh Argal,Director (Gov.),

    SGPA

    Analytical Study of theIdeas Posted on thewebsite"www.ideasforcm.in".Executive Summary

    17 Shri.SiddharthBarhat, IIM -Indore

    BTech (E&CE)RFEC,

    Faridabad

    Dr. U.C. Pandey,Director (KM), ShriSaurabh Bansal,

    Programme Coordinator(KM), SGPA

    A Framework forKnowledge Managementstrategies forGovernment of MadhyaPradesh with specificreference to Knowledgeand Information

    Repository (KAIR)Executive Summary

    18 Shri. PramodUpadhyay,IIFM-Bhopal

    B.C.A., M.A.BarkutullahUniversity,

    Bhopal

    Shri. Ravindra NathSaxena, APCCF,

    Forest Department

    SWOT analysis of thecurrent structure of JointForest Management(JFM), social issues andproposal for reforms atpolicy level with specialreference to HardaDistrict.Executive Summary

    19 Shri.PramendraSingh, IIFM-Bhopal

    BTech(Biotech.), VIT

    Vellore TN

    Shri. Ravindra NathSaxena, APCCF,

    Forest Department

    Functioning of FDAs anddevelopment of businessplan for SMEsExecutive Summary

    20 Shri. SharadBangari,IIFM-Bhopal

    B.U.Sc. & A.H.,G.B.P.U.A.T.

    Pantnagar

    Dr. A.K. Singh, CCF(Development), Forest

    Department

    Critical Analysis of RehtiN.T.F.P. EnterpriseModel and to form aimproved model forForest Department.Executive Summary

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 4

    Study on Consumer Right Protection and AwarenessPolicies

    Abhinaya Agrawal, MBA Programme, IIT Kanpur

    Mentor: Shri. Ajit Kesari, Commissioner,

    Department of Food, Civil Supplies and Consumer Protection

    Executive Summary

    Consumers play an important role in the growth of an economy. Government needs to develop

    policies for consumer satisfaction and welfare. Hence it is necessary to understand their

    problems and provide solutions. This project report gives the necessary steps which can help in

    consumer welfare. In order to provide a policy framework for the government a research study

    on consumer rights has been conducted. After analysing the various rights provided by the

    government to the consumers, the objective framework has been defined. Broadly based on six

    consumer rights following five objectives has been determined for the government to work

    upon:

    Bringing standardisation to a wider array of products. Quantification of standards for

    products.

    Helping consumers making an informed choice by :

    o Making Standards by which consumer can compare product and services.

    o Consumer Guidance with the help of consumer help line and other mechanisms.

    Enforcement of the law through grievance handling mechanisms like :

    o Forums

    o Consumer Help Centre

    o Pre-trial mediations

    Giving consumers the freedom of competitive prices.

    More use of IT and web enabled services to solve consumer problems.

    The report focuses upon the various steps which can be used to achieve the above objectives.

    A study is performed on the existing framework of the government and recommendations are

    made based upon them to further enhance the system and better achieve these objectives.

    The first being standard formulation. Standards like ISI, Agmark, and Hallmark already exist in

    system. But there are lot of fields which are left behind and can be beneficial for consumers in

    order to protect their right of safety. A critical study is performed on the other fields where

    government can play an active role to bring standardisation on a larger scale.

    The role of regulatory bodies in standard formulation has been analysed. A study has been

    performed on the existing regulatory bodies working in the country and the problems associated

    with them.

    Ignorance of consumers has been identified as a major drawback. In order to develop

    awareness among the consumers recommendation is made regarding quantification of

    standards and comparisons of product. Some private agencies working in the field of

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 5

    comparison of products has been analysed. Recommendation is made how government can

    take it a step further and can help consumers in making an informed choice. Idea of Banners

    and a dedicated website is also proposed which can help government to better keep the

    consumers informed.

    Consumer Helpline, a new initiative of the government is also analysed. The project is in its

    incubation stage. Recommendations for the new project are made based on the problems

    existing with the national consumer helpline.

    In order to provide consumers with their right to redress, a study is done on consumer courts

    existing in the state. Consumer Courts problems and their implications has been analyzed

    based on consumer reviews and report. Recommendations are made to increase their

    efficiency and increase consumer satisfaction.

    Further the role of consumers in the current scenario has been defined. Recommendations on

    responsibility towards safe water disposal and to endorse safer products are made.

    Role of IT and web enabled services has been intertwined in the report to achieve the desired

    objectives. A study is done on the working of other governments and recommendations are

    made on what can be implemented in our country.

    Thus the report provides a glimpse of existing consumer norms and the methods to improve

    them.

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 6

    Warehousing Best Practices with Focuson Logistics Hub at Powarkheda, Hoshangabad

    Reetam Biswas, MBA Programme, IIT Kanpur

    Mentor: Shri. M M Nagar, Commercial Manager

    Department of Food, Civil Supplies and Consumer Protection

    Focus of study

    Wastage of food grains have been one of the major factors plaguing the Indian food market for

    quite some time. It has been estimated that about 0 to 5% of actual production levels of food

    grains and horticultural produce are wasted every year due to paucity of proper storage facilities

    and good logistics. Moreover increased facilities in logistics and storage houses will facilitate

    better markets and revenues for food grains and horticultural produce in Madhya Pradesh.

    Logistics costs for almost 13-15% of the actual production costs in any segment (food grains or

    other notified commodities) and improvement of logistics can save almost 25% of the total

    logistics costs. In this perspective I have mainly studied on the best practices on warehousingand the features that can be included in the upcoming project of logistics hub at Powarkheda in

    Hoshangabad district of Madhya Pradesh. Apart from the warehousing aspects, the proposal

    for building up the logistics hub at Powarkheda also include building up a Container Yard or a

    Inland Container Depot, Container Freight System or basically a customs bonded warehouse, a

    fully functional mandi, processing facilities for both agricultural and horticultural produce and

    cold storage facilities. In this paper I have mainly studied on the warehousing practices,

    features of ICD and some drawbacks of mandi operations

    Methodology Adopted

    For this study, as a secondary source of data I have been referring to the various websites and

    web portals and research papers for obtaining information on the various aspects as mentioned

    above like warehousing, ICD etc. I am also indebted to my mentor, Mr. M M Nagar, Secretariat

    and Commercial Manager, MPWLC, for giving valuable insights regarding the functioning of

    warehousing as well as on the developments of the logistics hub at Powarkheda. Primary

    research also includes data collection from the office regarding the production levels and

    market demands as well as visits to various warehouses under MPWLC like Itarsi and

    Hoshangabad, Mandideep complex of Container Corporation of India, ITC office in MP Nagar

    for studying about the practices adopted for the successful e-Choupal scheme etc.

    Fact Findings and Recommendations

    Various other types of storage have come up which are much more effective compared to

    traditional go-down storage. A comparative study between the alternative forms is given in the

    table as follows:

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 7

    Parameters Go-down storage Silo storage Rack system

    Cost (inclusive ofoperating costs)

    About 10% morethan Silo storage

    Minimum Most Expensive (about 2-2.5 times of conventionalgo-down storage)

    Space Utilization Lowest Maximum if utilizedto full capacity

    More than godownstorage. Can be stored inlayers up to a height of 16 mincreasing space by 60 %.

    Chemicaltreatment

    Depends uponstack position; notuniform

    Most easy;treatment done atsingle go savingboth cost and

    More effective compared togodown storage but lessthan silo; treatment moreuniform thus reducing costs

    Multi commodityeffectiveness

    Present No; deposits bymultiple depositorscannot be mixed;

    thus chances ofreduced spaceutilization

    More effective than go downstorage.

    Thus on the basis of this if bulk storage of food grains is ensured by FCI for sufficient

    quantity (approx 2 million MT) the silo storage can be accommodated otherwise racked

    system is preferable which will ensure that multiple deposits problem can be handled.

    Mechanized rack system with all its modern equipments can also be implemented in any

    of the existing warehouses under MPWLC as a pilot experiment to better understand the

    pros and cons of the system. This will ensure that any operational deficiencies in rack

    system can be overcome in the final project. Freight services via railways tends to be much cheaper (around 40-50% less) compared

    to freight services via road. So more emphasis should be given on increasing railway

    traffic thus benefitting the organization as well as the producers and distributors.

    There is much demand for refrigerated vans for transportation of fruits and vegetables.

    So introduction of such services through railways will be economically and logically a

    viable option. Freight express carriers running @ 100 kph for a load of around 4500 MT

    will decrease the turnaround time and increase revenues by as much as 24 %.

    There is not much scope in domestic market for containers. Because the major

    commodities that are likely to be handled are soybean DOC, wheat and rice apart from

    others, containerization will be a costly proposition domestically. Containers will bemostly used for exports imports section. Use of Radio Frequency Ids will be solely at the

    discretion of the exporters.

    It has been observed that the transaction costs at a traditional Mandi site are much

    higher compared to the schemes operated by ITC (e- Choupal scheme). The excess

    transactions costs are almost in the range of 30-40% thus giving poorer yields to the

    farmers. So operational functions at Mandi needs to be looked upon in details in order to

    become more competitive.

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 8

    A Critical Study of Present Procurementand Supply Management of PDS

    Nimesh R. Bhimrav, MBA Programme, IIM Indore

    Mentor: Shri. K.K. Shrivastava, Sr. AO, MP State Civil Supplies Corporation Ltd.

    Food, Civil Supplies and Consumer Protection Department

    Executive Summery

    The major focus of this study is to analyse the present procurement and public distributionsystem in Madhya Pradesh, identify shortcomings and suggest suitable measures to beundertaken to make the system more transparent and more efficient.

    Procurement

    Shortcomings At Purchase Level

    Inappropriate Identifications of farmers selling the Food grains

    Problem of late Payment

    At Procurement Centres

    Gunny bags shortage Non-lifting of food items in time from the procurement centres

    At Storage Point

    Insufficient Storage capacity and improper Storage condition at Storage Centres Inadequate number of staff members Problem linked with the 1% moisture gain condition

    At Milling Point Inadequate Milling capacity in Madhya Pradesh State Shorter time limit given by GOI for milling process Alteration of good quality rice with bad quality rice

    Public Distribution System

    According to a report of the Planning Commission, Madhya Pradesh is a state withsubstantial leakages in PDS.Shortcomings At Consumer Related Level

    Errors of wrong exclusion Errors of wrong inclusion Selling of food items in open market by consumer

    At Fps Level

    Low coverage of fair-price shops under the PDS Bogus ration cards Poor quality of supplies Unavailability of ration at FPS

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 9

    Wrong register entries, hike in actual rates, weights & measurement problems

    In Overall PDS Channel

    Time occupied in distribution of food items from issue centres to FPS Shortage of food items and transportation problem Coalition between FPS owners, leads and officials

    Financial and Accounting arrangements

    Shortcomings Delay in payment due to variation in differential amount between provisional and final

    economic cost sheets at GOI /State level

    Non Provision of interest charges due to the procedural delay in advanced subsidy withGOI

    Inadequate Storage period given by GOI for milling process Late Payment and time required for the settlement of claims at GOI level

    Management Information and Planning SystemShortcomings

    No computerized data management at issue centres and lead/link during PDS operations Time taken to share the information from FPS to food dept. is inapt Unavailability of high tech systems and software Problems due to the improper training to the employees

    Study of Planning commission report and NSSO report states that shift from Universal PDS toTargeted PDS has not been successful in reducing subsidies and large BPL household indesired manner. But it can be improved by

    Proper Identification of the people who are eligible for PDS items and By introducing effective, efficient and transparent delivery system

    To accomplish the purpose of TPDS, accurate measure will be needed in these two areas.From the Planning Commission data, we can say that major leakages in PDS are mainly due toImproper Identification and Bogus cards (Table 3 & 7). The quality of food grains is also one ofthe major issues. So, New fresh survey is required for proper identification as the earlier surveyhas the problem of large Exclusion and Inclusion Errors due to imperfect information andinterference by vested interest groups.

    To resolve the above problems, food and civil supplies department can invest in MIS andInformation communication technology (ICT) driven model, which will be helpful to wholecommunity in future. The report provides the detail about the shortcomings with suggestionsand proposed solutions for improvement. It gives cost analysis for introducing new system andthe consequent benefits.

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 10

    Study of the Various Projects and Suggest Measures forImprovement in the Functioning of the Board

    Shuaib Ahmad, MBA Programme, IIT Kanpur

    Mentor: Shri. R. K. Dave, Chief Land Acquisition Officer

    Madhya Pradesh Housing Board

    Focus of Study

    Study of the various projects of the Madhya Pradesh Housing Board (MPHB) and the practices

    followed in two divisional offices (Division I & III) and suggest measures to improve the

    functioning of the existing or the future projects of the MPHB.

    Research Methodology Adopted

    Primary Data Collection Methodology:

    Personal interviews with Estate Manager, Divisional Accountant, Executive

    Engineer, Sr. Assistant of Division I and III.

    Visit to the site and personal interviews with Assistant Engineer, Sub-Engineer

    and Contractor.

    Information from the residents of Housing Board colony and non-Housing Board

    colony.

    Information from Marketing Executive, Data entry operator and some other staffs

    of MPHB Head Office.

    Secondary Data Collection Methodology:

    Information from MP Housing Board detailed Accounting Procedure, Contractors

    agreement copy, Madhya Pradesh Griha Nirman Mandal Regulations, 1998.

    Visiting property fare to get the information about the cost of houses, types of

    houses and other services being given by the private developers.

    Visiting the Estate Office for getting info about the previously completed projects.

    Information from the MP Housing Board website and other private developers

    website.

    Problem Identification

    Major problems identified:

    Delays in project and cost escalation during the project development phase.

    Initial cost estimation process is not very accurate.

    Demand assessment in a particular colony needs to be done in a better way.

    Marketing or creating awareness about the MPHB projects need improvement.

    Customers not satisfied with the service of MPHB.

    Time compliance in office is not followed by employees.

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 11

    Accountability of the people responsible for timely completion of project needs to

    be increased.

    Some staff members seem redundant and increase the cost of expenditure on

    employees.

    Need to look for affordable housing rather than costly projects.

    Recommendations

    To reduce the delay in project development, tender approval time needs to be

    reduced so that as soon as possible the construction phase can be start. This will

    make possible the timely completion of project and will reduce the cost of the project

    which could be increased due to price hike of various materials over the project

    development phase.

    Approval limit for the amount of project should be increased at each level so as to

    have fast approval of project.

    CSR (current schedule of rate) which is used for cost estimation needs to be updated

    yearly for better initial cost estimation. And even we can divide Madhya Pradesh into

    4 regions and have CSR of each region as market rate of materials and other such

    things are different in different areas. It will also help in tender evaluation phase.

    To assess the demand of type of houses in a particular colony, the marketing

    research agency could be used. It will help in planning and layout phase and will also

    help in better cash flow management.

    Advertisement needs to highlight the benefits of MPHB over private builders like cost

    advantage (in some cases) by showing cost per sq. ft.(over built-up area) of MPHB

    and 2-3 other private developers in the same advertisement and other plus points of

    the locality.

    New modes of marketing like bulk sms, participation in property fare, pamphlet in

    newspaper etc. should be used to reach out to the customers.

    Allotted customers need to be informed about the current status of project in every

    four months through email, call or sms and sending letters or a website can be

    maintained for each project and user-ID and password can be used by customer to

    update his/her details and see the progress of the work.

    Registration form should be made available online and there should be facility for

    online registration.

    Electronic cards should be made for each employee with punching machine available

    at each office which will automatically register the time (entry or exit) of punching. It

    will help in maintaining which employee is not following usual working time in office.

    Executive Engineer and supervisors need to be held accountable for cost escalation

    and quality of material used in construction and it should be accounted in their

    performance. No need to entertain any problem of contractors which argue that

    materials prices have gone abruptly high and so there is delay in construction as they

    are waiting for prices to come down. Since if there is delay in construction then

    customers who are living in rented houses and have already taken loan from bank

    will be charged around 12% (it may vary) from bank and since he/she is not getting

    possession at right time then he/she has to suffer for rent for that delay period which

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 12

    he could have saved. Penalty on contractors for delay in constructions should be

    strictly followed.

    Auditors (outside MPHB) for monitoring the cost and quality of project like professors

    from MANIT or other such institutions or even retired Professors of Government

    Technical Colleges.

    Costs of houses are high in some areas as compared to private developers which

    should be taken care of while starting any project in such areas and cost should be

    brought down in such areas. There are certain cadres which could be on contract basis or can be outsourced so

    as to have reduction in salary expenditure and also to improve the effectiveness of

    the employees I have proposed new recruitment rules which specifies the eligibility

    criteria for direct recruitment and promotion at different level and also some officers

    who could be taken on deputation.

    Need to look for more flats based or affordable housing rather then costly

    independent houses as it could accommodate more families near main city and

    would also reduce cost of housing.

    Proper maintenance of MP Housing Board website needs to be taken care of as it

    projects the image of MPHB.

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    A Study of Effectiveness of Environment Planning andCoordination Organization (EPCO)

    Jyoti Bala, MBA Programme, IIT Kanpur

    Mentor: Shri. Lokendra Thakkar, Research Officer, EPCO

    Housing and Environment Department

    Introduction & Scope of Study

    I have been assigned the department of Housing and Environment, Environment Planning andCoordination Organization (EPCO) for my summer's training. For the day to day proceedingsand guidance, I have worked with Mr. Lokendra Thakkar.

    The objective of EPCO is to integrate the environmental conservation concerns into policiesand programs of different departments The purpose of my study is to understand what EPCO isdoing to attain its objective efficiently, proving beneficial to society at large and government andwhether its effectiveness can be increased by introducing some new procedures.

    Methodology

    To achieve my purpose, I studied EPCO as explained in the following matrix:

    Waste paper recycle plant (WPR)

    EPCO is planning to set up a WPR unit in its premises so as to demonstrate environmentsupported activities. In order to analyze the financial viability, EPCO got a financial reportprepared from financial consultant. The report had some missing links in terms of its economicfeasibility. I was assigned to work on that report so as to arrive at the actual financial results.

    Summary of that calculation is as follows:

    Cost of Production (RS/KG) 61

    Value addition cost per KG @ Rs1.5 per file cover 12

    Average Sale Price (RS/KG)( Rs 10 per file cover & 8

    file covers per KG)

    80

    Total Cost of File Cover (per annum) 845335

    Variousfacets of anorganization

    Primary Aspects Secondary Aspects

    People One to one discussion, Interpersonaldiscussions

    Behavioral aspects and attitudinalaspects

    Systems &Procedures

    Reading files, Rules and Officecirculars

    Inputs from employees/ staffreceived through discussions

    OrganizationCulture

    Personal observations Inputs from employees/ staff

    Projects In depth study of ongoing projects viz :1. Waste Paper Recycle Unit2. Climate Change

    Focused discussion on the status ofprevious projects,Their outputs

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    School of Good Governance & Policy Analysis, Bhopal - Summer Internship Programme 2009 14

    Sales (per annum) 1080000

    Profit (per annum) 234665

    Provision for Taxes (30% of Profit) 70399

    Net Profit 164265

    There were some assumptions we followed while doing these calculations: 8 File Covers will be made out of one Kg of Pulp produced Unit can be in profit in virtual terms if we add up environmental cost as opportunity cost The working force will consist of 7 members.

    There will be 300 working days in a year. The plant capacity utilization will be approx 90%. The final product produced will consist of only file cover. The profits can be increased by producing some other finished products( For this we

    need to do some changes in blended raw material ratio)

    Analysis done on the basis of waste paper recycle unit project:

    The process while performing the project is as follows:

    Top Down Approach

    Ideal procedure to be followed should be:

    Bottom Up Approach:

    Proper survey ofthe projectconcept / Needassessment

    Defined mission,vision

    DefinedGoals,Purpose,Activities andOutputs

    Project execution,ManagingInformation System

    MonitoringandEvaluation

    Project Planningin terms ofRealisticTimelines &Cost

    FurtherExpansion

    ProjectInitiation asper the topmanagementorders

    QuiteEnthusiasticinitially

    Delaysbecause oflack of properinformationand planning

    Confusions

    Non starterof Projects

    Projects

    Requirementsdefined again

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    Recommendations

    1. A detailed cost analysis is needed to determine the actual cost of the project which alsoincludes the opportunity cost of setting this plant. Though the project is not beneficial intangible sense, but by adding opportunity cost in terms of environment conservation, itwill be highly beneficial to the society. In the present scenario, where the world isspending a lot amount of money to save the environment, these types of projects shouldbe highly supported.

    2. While marketing the finished products of this plant, make people aware that though theymight have to pay little bit more as compared to virgin paper but they will be in benefit invirtual terms and also will help in preserving the environment.

    3. Instead of directly selling in the market, management of the plant can tie up with someexporters and get the orders from them and plan their production. By doing this, therewill no piling up of finished goods and considerable profit margin can be earned.

    4. Some grants or subsidies can be requested from government in order to spend more onvalue addition so as to produce market demanded products.

    5. EPCO can consider having discussion with some top management institutes in India to

    make the plant more efficient while maintaining its objectives as in the present recessionscenario, top management students are more inclined to take charge of new startupsand make them a profitable entity.

    Climate Change

    I studied about climate change in detail and tried to learn what EPCO is doing to adapt andmitigate it.I prepared two presentations on that learning to exhibit in the World Environment Day Seminararranged by EPCO. I also did SWOT analysis of the project.

    Recommendations

    1. Madhya Pradesh is rich in terms of solar energy. Almost, people are blessed with brightsunrays here. So, EPCO and government of MP can think to make use of this renewablesource of energy to a large scale to produce electricity so as to reduce the consumptionof water.

    2. Decentralization of rights/responsibilities over natural resources and common property,to local communities and panchayat institutions

    3. Try to involve communities, independent experts/NGOs, and others to maximum extent.4. Some steps like banning of white uniforms in schools indirectly can help to save some

    amount of water.

    Learning

    Based on all my learning's from these projects and work culture in EPCO, I tried to relate someHuman Resource management concepts to EPCO work culture. Maslow Hierarchy of Needsmodel has defined some levels of needs which are required in the organization culture tomotivate employees. What I found out during understanding of EPCO work culture, first threelevels of needs (as shown in the fig (Annexure1) i.e. physiological, safety and social needs)were present in the culture but to some extent there were absence of last two levels ofneeds.EPCO can use TheoryYto some extentto improve employee motivation

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    Decentralization and Delegation EPCO should decentralize control and authority to therelevant persons who are working in their respective projects.

    Job Enlargement - Broadening the scope of an employee's job adds variety andopportunities to satisfy ego needs.

    Participative Management - Consulting employees in the decision making process tapstheir creative capacity and provides them with some control over their work environment.

    Performance Appraisals - Having the employee set objectives and participate in theprocess of evaluating how well they were met.

    Based on my study, it can be said that EPCO is working effectively to conserve environmentand can increase its efficiency by adapting some of the methods suggested above. Also, ifthe department like EPCO continues to produce effective results, it could well serve as arole model for other states of our country for working particularly in the direction ofenvironment conservation.

    Annexure

    Maslow Hierarchy of Needs model

    Physiological needs

    Thirst

    Hunger

    Safety needs

    Personal security

    Financial security Health and well-being

    Safety net against accidents/illness

    Social Needs

    To escape loneliness

    Love and be loved

    Gain a sense of belon in

    EsteemSelf-respect

    Self-actualization

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    Management Perspectives & Timely Completion for RuralRoads

    Bappaditya Roy, MBA Programme, IIT Kanpur,

    Mentors: Shri M.K. Acharya GM (Technical) and Shri Y.C. Sharma, Manager (Admin.)

    Madhya Pradesh Rural Road Development Authority

    Introduction

    The objective of this study is to find out the reasons that attribute to the delay in target

    achievement for completion of Pradhan Mantri Gram Sadak Yojana (PMGSY) roads. The focus

    of the study is to streamline the processes being followed by Madhya Pradesh Rural Road

    Development Authority (MPRRDA) to avoid manageable delays completion time. The optimum

    time period for completion of a package after tendering it to the contractors is generally 12

    months. But in reality, it is found that the actual completion time is 17 to 18 months in most of

    the cases. The reasons for such delays are multifold and addressing such problems through

    proper project management system is the objective of this study.

    Methodology

    Primary Data Collection Methodology:

    Personal interviews with GM (Tech), Manager (Admin), Manager (IT), GM, AM, DM,

    ADM, Data Entry Operator, Sub Engineer, Lab Asst.

    Visit to the site, independent interviews with contractors, consultants and technical

    agency.

    Secondary Data Collection Methodology:

    Information from PMGSY Guideline document, Operations Manual, DPR, Monthly OMS

    report, Appraisal Reports, MPRRDA website etc.

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    Problem Identification

    The reasons that contribute to the delay in PMGSY scheme in Madhya Pradesh are as in thefollowing table:

    ISSUES REMARKS

    DPRPREPARATION

    IMPROPER BYDPRCONSULTANTS

    A lot many cases have arrived in the past where the DPR prepared bythe consultants were not accurate. This makes it inevitable to make

    changes in the DPR and redesign according to the field conditionsduring the execution phase at site.

    DELAY DUEUNAVAILABILITY

    OF LAND

    The PMGSY guidelines do not give any instruction for acquisition ofland from the villagers, and so, in certain cases, the acquisition of landtakes a long time than expected, as it depends on willingly donation ofland by the villagers.

    PERMISSIONSFROM FORESTDEPT (MPFD),

    ELECTRICITYBOARD (MPEB),

    WATERRESOURCE DEPT

    (MPWRD)

    If the land on which road is to be constructed falls within an identifiedforest land, often, obtaining NOC takes as long as 6 months to 1 yeardue to manifold reasons.

    Again, due to construction of roads, pole alignment has to be done tomeet minimum height requirements as per MPEB. A lot of delay occursfor all such works.If the proposed road passes over a canal, obtaining NOC fromMPWRD is a stringent process and takes long time.

    DELAY INSANCTIONING

    AND APPROVALFROM STA AND

    NRRDA

    Since only two professors are appointed per STA (3 STAs in MP) forscrutiny of DPRs, there is clash with their academic schedule andhence scrutiny of DPRs is delayed.Work permit from NRRDA comes in patches only when a suddenvolume of work comes to them from two-three different states.

    NO STIPULATEDANNUAL

    CALENDAR FORPMGSY

    For those work orders which come in May, June or August, contractorsare not ready to bid in that time since their money gets blocked aswork cannot be started in the rainy season. There is no particularannual schedule in PMGSY scheme so that rainy season can beutilized in doing indoor office work so that a three month delay is notencountered.

    PROCUREMENTOF MINERALS

    Obtaining NOC from the concerned district collector is a long termcomplicated process even after royalty payment and hence delayswork.

    ISSUES INCONTRACTORMANAGEMENT

    The minimum qualifications (of machinery, labour) of the contractors asstipulated in PMGSY guideline document and tender invitationdocument are not always met with.

    INCOMPETENTQUALITY CHECKCONSULTANTS

    Separate QC consultants do the supervision and control. Often the QCconsultants are not competent enough and do not cooperate well withthe contractors. Issues occur also due to conflict between the PIUengineers and the quality control contractors.

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    Recommended Project Management Plan

    PROJECT MGMT.UNITS

    PROPOSITIONS

    IIMPLEMENTATIONPLAN: ANNUAL

    CALENDAR

    CYCLE 1 CYCLE 2

    RISK ASSESSMENTAND PLANNING

    Developing Contingency Plan:

    Appoint same consultant for preparing DPR in planningphase and for supervising work and quality checks in executionphase.

    Form a high empowered Committee comprising ofrepresentatives from MPRRDA, MPFD, MPWRD and MPEB toquicken decisions regarding permission of land.

    Proposals for Work Breakdown Structure (WBS):After preparation of PPR in about 20 days, a tripartite meeting

    has to be arranged at the PIU office consisting the localPanchayats for the road concerned, the consultant staff and thePIU staff.

    After the submission of the Final DPR to the PIU, there shouldbe checks conducted by the PIU staff for 5 days on theaccuracy of the maps, Reduced Levels, excavation estimates andthe quality parameters.

    ProposalsbyendofOctober

    SanctioninglatestbyJan/Feb

    TenderingbyendofMarch

    Earthwork&GSBb June

    CDwork,redesigninginRainySeason

    ProposalsbyendofMa

    SanctioningbyAug/September

    TenderingbyendofOctober

    Earthwork&GSBb Januar

    Majorworkcompletionby

    nextJune

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    DEVELOPINGIMPLEMENTATION

    PLAN

    Appoint retired professors for scrutiny of DPRs instead ofregular professors so that there is no clash with their academiccalendar.

    Send bulk proposals to NRRDA as per annual calendar forsanctioning.

    SCHEDULING

    AON Diagram showing Critical Path Method Scheduling of thefollowing activities (each node signifies completion of activity):A: Roads identified B: DPR preparation startsC: Sanctioning by STA MPRRDA NRRDA & permit toMPRRDAD: Tendering process starts E: Permissions from FD, MPEB,MPWRDF: Land availability from villagers G: Start of work at site

    PROPOSALS FORCONTROL

    MEASURES

    Include in Tender Document the following clauses:

    1. Agreement regarding acquirement of Mineral materials.Since the contractor already pays royalty to the Government, leasefor acquiring minerals should be sanctioned during bid.2. Minimum qualification of self owned Bituminous Plant forthe contractor along with other criteria.

    HUMANRESOURCE

    MANEGEMENT

    1. Keep rewards for contractors with timely completion. This willlead to incentive-based motivation.2. Direct communication channel between DPR Consultants PIU Contractors. This helps in synergizing the vendors involved

    in planning and execution phase.

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    Comparative Study of SGSY, MP-RLP & MP-DPIP inMadhya Pradesh

    Minesh Dineshbhai Patel, MBA Programme, IIT Kanpur

    Mentor: Shri. A. S. Ahlawat, Director, Rural Employment

    Panchayat & Rural Development Department

    Executive Summary

    Despite efforts made over the past few decades, rural poverty in India continues to besignificant. The number of rural poor has remained more or less static, and is estimated to bearound a quarter of a billion persons. To address the situation, the government has decided torestructure and amalgamate its existing rural self-employment programmes. A new programmeknown as "Swarnjayanti Gram Swarozgar Yojana" (SGSY) has been launched from April 1999.

    The scheme aims at establishing a large number of micro enterprises in the rural areas,utilizing the SHG-Bank credit-linkage model, covering 30% of the rural poor in eachdevelopment block in the next five years provided sufficient funds are available. The significant

    aspect of the scheme is that it aims to bring every assisted family above the poverty line inthree years, by creating a monthly income from the activity undertaken of not less than 2,000rupees net of repayment of the bank loan.

    The scheme also aims to cover 30% of the rural poor in each block in the next five yearsprovided enough funds are available. At least 50% of the beneficiaries of this scheme will beScheduled Castes and Scheduled Tribes, 40% women and 3% disabled. All beneficiaries are tobe drawn from families who are below-the-poverty-line (BPL), identified through a BPL census,and the percentages referred to above are based on this BPL population. The quotas seek toensure that the scheme benefits less advantaged members within the BPL community, if notthe poorest of the poor.

    The Madhya Pradesh Rural Livelihoods Project (MPRLP) has committed itself toeliminating rural poverty by empowering the rural poor. The project seeks to encourage thepoverty-ridden rural families especially in tribal regions to lead a decisive fight against poverty.The voluntary participation of the poor in decision making process relating to rural livelihoodsinitiatives encouraged in the first phase from June 2004 to June 2007 has made a desirableimpact on rural scenario. Second phase for 2007-2012 has begun from July 01, 2007. Theincreasing confidence of the poor people to overcome poverty is being harnessedconstructively to promote joint actions against long existing rural poverty. The MPRLP hasadopted a bottom-up approach to poverty reduction. The MPRLP has unrolled village-specificlivelihoods promotion plans with active cooperation and support from the institution of GramSabha or Village Assembly, which holds constitutional status. The most vibrant democratic

    institution at the grassroots level, the Gram Sabha is central to the Project. Close partnershipswith targeted rural communities through Gram Sabhas, the administration, management andneed-based utilization of Gram Kosh or Village Fund by the Gram Sabha have developed aprofound understanding among the rural poor about various dimensions of the rural poverty.Strengthening of Gram Sabhas on all aspects of development planning and management ofresources goes on simultaneously. In the role of a committed facilitator, the Project has madewell-contemplated attempts to inspire and guide community-driven micro enterprises,collective actions by the needy groups and also individual pursuits in the tribal pockets.

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    Consequently, the focused communities now manifest their firm determination to defeatpoverty in myriad ways.

    District Poverty Initiative Project

    The last few years have seen a number of powerful and innovative thrusts towards communityempowerment, local self-Government and decentralization of decision-making especially at thegrass-roots level. A number of lessons have been learnt from the successes and problems of

    these efforts.

    DPIP consolidates these lessons and evolves a philosophy for development that builds aroundideas such as:

    Participation Empowerment Process orientation Decentralization Learning Transparency Collaboration

    The DPIP programme, which focused its activities in over 2900 villages in 14 northern districtsof MP, will alleviate poverty by improving the capacity and opportunities for poor anddisadvantaged people with special focus on women.To achieve this objective the project would:

    Empower active groups of disadvantaged people. Create income security opportunities for the rural poor, and Promote more effective and accountable village institutions including the Gram

    Panchayats Encourage effective demand based approaches for development.

    Objectives

    To study the current status these schemes, targets achieved right from implementation &compare with mother scheme SGSY,

    To study effectiveness of these schemes for infrastructure development in rural areas ofMadhya Pradesh,

    To study advantages/disadvantages of these schemes in different districts & reasons tofind why SGSY is lacking behind in the districts where MPRLP & MPDIP are workingsuccessfully.

    To study reasons for non recovery of funds or defaulters in Micro Finance.

    Steps / Methodology followed

    1. Visit the following districts to study the Scheme shown against them:

    Chhatrapur District to study SGSY, Shivpuri District to study MP- DPIP & Shahdol District to study MP-RLP

    2. Prepare basic questionnaire and conduct with target group.3. Study implementation issues, processes of these schemes,4. Recommendation or remedial steps based on study conducted,5. District level SWOT analysis & compare backward district with urban areas,

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    6. Norms defined by different banks like NABARD, RBI etc & alternatives channels ofMicro Finance,

    7. Different aspects of marketing like quality control, price determination & standardizationof the products,

    8. Small study to strengthen SHGs in SGSY,

    Recommendations

    Build flexibility into the implementation of the SGSY, document innovations, and facilitateexperience sharing / benchmarking of best practices among SHGs, Implement a Knowledge Management through developing online portal/application to

    monitor SGSY. Modules can be developed for online submission ofapplication/approval.

    NGO associated with SHGs must be monitored thoroughly because NGO may be profitoriented.

    SHGs linked with government schemes like NREGA, MDM must get paymentperiodically.

    Grass root level person like PRERAK in SGSY, Village Resource Person in DPIP andLivelihood Promoter in MP-RLP must get monthly honorarium. If it is not possible to getthe same from project they can avail through local authority like Gram Sabha, Village

    Development Committee. SHG must not depend solely on one activity & try to diversify their activities. E.g. SHGS

    associated with MDM are idle right now. (Diversification is the mantra of corporate also.) Automated tools/ software packages can be procured to determine optimal quantity by

    inserting inputs like raw material cost, labor, rent, desired margin, demand etc. I have not found a single beneficiary of all the schemes who has effectively used

    insurance. Effective insurance/ risk management is needed because poor have verylittle risk bearing capability. (e.g. in the case of livestock)

    Tie up with corporate under Public Private Partnership which is part of Corporate SocialResponsibility.

    Unemployment, illiteracy & poverty are co-related to each other. Rural development is a

    mission which requires co-ordination of all departments ( i.e. Health Department, YouthDepartment, Forest Department, Education Department, Agriculture Department)andprojects/schemes/yojanas (i.e. MDM, NREGS, launched by government). AgricultureDepartment and Education Department have crucial role to play.

    I have found disappointed faces due to delayed rain. Since majority beneficiaries of allschemes are dependent on agriculture, agriculture department has to play crucial role inrural development. If agriculture is disturbed, no one scheme will work effectively.(neither SGSY nor MP-DPIP not MP-RLP).

    Youth community of rural people must be diverted for creative work through counselingbecause many youth have left their study in early 20s and migrated for labour work toout of the state. Nevertheless, their labour work is totally risk oriented whetherassociated with carpenting, welding, cement industry or chemical industry.

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    Impact Analysis of National Rural Employment GuaranteeAgency (NREGA)

    Manoj K. Verma, MBA Programme, IIM Indore

    Mentor: Shri. A.K. Singh, Jt. Commissioner, NREGA

    Department of Panchayat & Rural Development

    Executive Summary

    The Major focus of the project is to do system requirement study (SRS) for MIS of NREGS-MP.

    This includes understanding NREGS, Current MIS and identifying functional requirement of

    NREGS. During the project, major drawbacks in current MIS are identified. Functional

    requirements, along with technological options, were identified and discussed.

    Current System

    NREGA

    Overview of NREGA Salient Feature of NREGA

    CURRENT MIS

    Present methodology adopted in MIS entry Analysis of Current system

    o Duplicity of work

    o Burden on village Secretary

    o Delay in Bank Payment

    o Pay Slip not given to labourers

    o

    Banks overburden with NREGA accountso Inconsistency in master data

    o Social audit not practiced properly

    o MIS not integrated with work flow of NREGA

    o Lack of infrastructure to support NREGA

    o False entry in Job cards

    o Complications in MIS Software

    o Lack of training in NREGA offline software

    o Lack of planning at district/Block level

    o Increase women participation in NREGA

    o Increase participation of wage labourers

    Proposed MIS

    Functional Requirements

    The following modules are identified during project study

    Work Module: This module contains functions related to work identification, execution andcompletion.

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    Labour Module: All functional requirements related to labour related functions are identifiedin this module.

    Fund Flow: Functions related to fund flow at various levels.

    Audit

    Social Audit

    Public Grievance Redressal

    Procurement System

    Beneficiary Module

    Labour Budget

    Exit Protocol

    Data Collection

    Data uploading

    Software maintenance at Block/District

    Personnel Information System

    Work Site facilities

    Non-Functional Requirement

    These non-functional requirements are identified for MIS:

    Usability

    Reliability

    Maintainability

    Supportability

    Interface

    Legal

    Security

    Technology Options for Implementation

    The following options are identified which can be used in implementing proposed MIS:

    SMS based system

    PDA based biometric system

    Geographical Information system

    Satellite Communication (SATCom)

    Time and Motion study

    The proposed system is viable as some portions are implemented in State AP and is working.

    The MIS shall provide streamline methods for NREGA operations.

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    TELEVET: ICT Enabled Veterinary Services at Doorstep ofVillagers

    Suresh Kadam, MBA Programme, IIT Kanpur

    Mentor: Dr. R.K. Sharma, Under Secretary & Chief Information OfficerDepartment of Animal Husbandry

    Supported by: Shri. Anurag Jain, Secretary, Information Technology Department

    Introduction

    Under the NeGP (National e-Governance Plan), Madhya Pradesh is implementing a numberof e-Governance initiatives. In addition to the MMPs (Mission Mode Projects) mentioned in theNeGP, MP (Madhya Pradesh) is planning for IT implementation in other departments of majorimportance to the state. Animal Husbandry is one such department. An e-Governance initiativeTELEVET will be undertaken in the Animal Husbandry department.

    Need for TELEVET

    Animal Census of 2007 shows 292.8 lakh livestock in the state. This will requires at least 5855institutions (as per National Commission on Agriculture) to provide proper veterinary services.But the Animal Husbandry as of now is short with 3483 institutions. It also lack with 4527B.V. Sc and AH. This has resulted in the poor veterinary services at the remote locations in thestate. Figure 1 explains how it cost the farmers.

    Figure 1: Current Scenario of Veterinary Services in the State

    TELEVET

    TELEVET Project aims to provide door step veterinary services to the citizens. This will bepossible by providing PDAs to the Paravets. Paravets are the combination of Gau-Sevak(Trained under Gau Sevak Yojan: 18300 in number) and Assistant Veterinary Field Officers(4000 in number) and Laptops to the doctors at the block level. TELEVET will provide onlineconsultancy to the citizens. Figure 2 shows a functional diagram for the TELEVET.

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    Figure 2: TELEVET functional diagram

    TELEVET Benefits

    From To

    Economic Benefits

    Cost to Citizen 300 Rs. 50 Rs.

    Travel Distance 30 Km. 1 Km

    Service Time 6 Hrs. 1 Hr.

    Social Benefits

    Stress to citizen & doctors High Medium

    Empowerment Low High

    Self Employment -- Increase

    TELEVET Objective

    Providing on-sight consultancy to owner of the sick animal within a stipulated time in

    project area.

    Reducing mortality of the livestock in project area.

    Creating a disease free zone in order to strengthen vertical linkage between primary

    producers and marketing agencies or partners within a year.

    Increasing margin of profit by reducing cost on health coverage

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    Preparation of DPR for the deployment of IT in TribalWelfare Department

    (Hostel and Ashram Management System)

    Amit Kumar Pal, MBA Programme, IIT Kanpur

    Mentor: Shri. Vinay Thakker, ACIO, Tribal Welfare Department

    Supported by: Shri. Anurag Jain, Secretary, Information Technology Department

    Executive Summary

    Information technology has changed the way India lives. It is no longer limited to cities and

    elites, rather with internet connections growing and revolutions in mobile and communication

    sector it is trying to reach the last man of our country. Government sector has also been no

    exception. Many states came up with innovative ways to use ICT to make its functioning

    efficient and transparent but the initiatives were differentiated and lacked a comprehensive

    outlook.

    Government of India came up with NeGP to address the common needs of all the states.

    Under this, state MMP were identified which were common to all states. These states MMP

    were limited and could not cater to all areas where role of ICT is necessary for any given state.

    Madhya Pradesh is a state with approximately 20% of its total population as schedule tribes.

    Tribal welfare department of GoMP works for the social and economical development of tribal

    people. Education is one such mean by which department of Tribal welfare is trying to empower

    community of Tribal people. Government manages more than 2200 Hostels and Ashrams

    where children of tribal community can live and learn. This Hostels and Ashrams accommodate

    nearly 1 lakh students of the community. Government spends huge amount of money annually

    to maintain these Hostels and Ashrams and providing necessary utilities to students residing inthese Hostels and Ashrams. Management of these Hostels/Ashrams is a huge challenge for the

    Tribal welfare Department of GoMP.

    Hostel and Ashram Management System (HAMS) is an initiative in this direction which uses

    ICT to manage various Hostels/Ashrams in Madhya Pradesh. I developed a report on HAMS.

    This report is a Detail Project Report (DPR) which details the plan, expenses, strategies, cost,

    risks involved and the challenges in developing a system like HAMS which tries to make all the

    information related to Hostels/Ashrams online.

    Report is divided into two parts

    Part one gives a brief about Madhya Pradesh its geographical profile, demographic profile,

    advantageous and disadvantageous state of MP has over other states, brief about the tribal

    welfare department, brief about the Hostels and Ashrams existing in the state of Madhya

    Pradesh, a brief about HAMS and the stake holders involved. Part two gives details about the

    project, problems the project is going to address, effects project will have on its stake holders,

    project timelines, project costing and sources of funding, project details and the implementation

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    model which needs to be followed for successful execution. This report details suggestion

    which if followed can lead to the objective of Tribal welfare department providing transparent

    and responsive services to Tribal students.

    This report has been prepared after rigorous brain storming with officials of Tribal Welfare

    Department and officials of school of good governance. I have tried to make the most of these

    officials experiences and advices and include them in the report. I also had discussions with my

    friends so that we can come up fresh ideas to achieve our objective.

    Finally I would suggest while taking a big project like HAMS contingencies are bound to occur

    so changes from the suggested path should always be welcomed after rigorous brain storming

    and analysis.

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    Study the Working of Department and SuggestImprovements and ways of Increasing the Royalty

    Arun Kumar, MBA Programme, IIT Kanpur

    Mentor: Shri. R.K. Sharma, Director

    Mineral Resources Department

    Executive Summary

    Mineral resources play a very important role in a country's or state's economy. MineralResources department of Madhya Pradesh has generated the revenue of approx RS 1361 Cr inthe year of 2008-09. Aim of the project is to study the working of department and suggestimprovements and to suggest the ways of increasing the Royalty.

    The methodology adopted for conducting the study is personal interview. Secondary data wasalso analyzed to study the working of department. SIPOC method was adopted to study thesuppliers, inputs, outputs and customers of the process. These inputs and outputs were thenanalyzed individually by collecting the data from the department. Analyzing the data and the

    process through detailed process maps identified various problems and defects in the workingof department.

    The overall working of the department is smooth and well managed but the department isusing the old and conventional methods for exploration work. There is also a significant gapbetween the required resources and available resources for smooth working of department.

    The first part of the report is focused on prospecting process. Detailed analysis of process isdone by making the process map and through SIPOC. In second part monitoring process isstudied detail through SIPOC. Input Output analysis of both the processes is done.

    In next part the inputs required for prospecting and monitoring process are analyzed bycollecting the data from the department. Various HR issues like demotivation and lack of

    interest in work are discussed.

    Present situation of resources required for working in the department is analyzed by collectingthe data from the department. Various problems because of present situation like Unhealthyrecords at district level, Irregular Monitoring, Information leakage, Irregular physical assessmentof minerals and thefts are identified which further lead to decrease in revenue.

    In the last part Recommendations for increase in royalty are given like making a flying squad,compulsory regular physical assessment at district level and setting up check posts aroundmajor cities for stopping the theft of minor minerals is given. Regular audits should also be doneat departmental level to check the working of the department.

    This is also observed that the department is using the old and conventional techniques forexploration work. All the work is done manually which is time consuming and has a chance oferror example making the maps by hand. Various technological solutions like GPS, software formaking maps, using digital planimeter etc are suggested for making the exploration work fastand more accurate.

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    Impact Analysis of Ladli Lakshmi Yojna andProject Muskan

    Sandeep Ahuja, MBA Programme, IIT Kanpur

    Mentor: Shri. Praveen Gangrade, Jt. Director

    Directorate of Women & Child Development

    Focus of Study

    To assess the impact of the policies, following points were needed to be done in order:- Understanding the scheme design both in terms of its operation and its objectives.- Assessing its implementation on ground level, meaning thereby, whether the

    operation on ground complies with the guidelines provided for implementing thescheme.

    - Analysing the awareness of the policy in the targeted segment of population.- Assessing the impact of the policy, whether it fulfils the objectives laid down

    completely or partly.

    Methodology

    The methodology used to achieve above stated objectives:- Studied the policy documents and other literature and talked to people already

    working on them to understand the policies.- Visited some of the blocks like Kesla, Itarasi, Hoshangabad, Ganjbasoda, Vidisha,

    Shivpuri to meet some of the beneficiaries and interview them and assessing theawareness and impact.

    - Discussed the findings with my mentor and then analysed them keeping in mindthe guidelines and objectives of the policy.

    - Operational shortcomings identified and recommendations to rectify them have

    been provided in the report.

    Findings and Recommendations

    Following are some of the findings in the analysis of project undertaken. These have beendivided in two parts; first, findings about Ladli Lakshmi Yojna have been provided and Second,Project Muskaan.

    Ladli Lakshmi Yojna

    First of all, there are some deficiencies in the scheme formulation which have to be taken care

    of, like it is not clearly mentioned in the scheme that

    - If the girl is born after the second marriage of one of its parents; will she beeligible to get benefit of the scheme.

    - If mother dies after giving birth to a girl child and father wants to get benefit of thescheme whether hell have to adopt family planning or not is not clear. And sameis applicable the other way round also, if father expires and mother goes forsecond marriage.

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    Then, there are some operational shortcomings that have been identified. Some of them arelike:

    - Maintaining records for such a long time.- Need of dedicated manpower for a number of processes involved in the scheme

    from verifying applications, applying for NSCs, to distributing NSCs andmaintaining record.

    - To advertise and aware people in a proper manner as a lot of people still doubtthe credentials of the scheme.

    Recommendations have been provided to rectify above posed challenges and an impactanalysis is also provided in the report. Some of the recommendations are given below:

    - A study of controversial cases needs to be made and scheme needs amendmentson basis of that.

    - Computers to be installed at block level to store data for a long period of time.- Operators also need to be recruited at block level that can operate computers.- Counselling camps to be organized where potential beneficiaries should be made

    aware of the scheme in a well mannered way.- Success stories should be advertised more which can appeal people to benefit

    from the scheme.- Anganwadi workers need to be empowered for any scheme to be successful atvillage/tribal level.

    Project Muskaan

    After studying the format of the scheme and analysing reports from various camps organized inpast few months, following recommendations have been made.

    - Turn out for any camp is huge and number of doctors that visit these camps arevery few, all of the patients cannot be examined properly. So, area covered in thecamp should be kept small or the camps can be extended from a single day to

    two days for some areas where we have observed a large number of severepatients who require blood tests and close examination.

    - As the village areas are quite conservative and ladies dont prefer to get examinedby male doctors; more number of female doctors should be assigned for campsbecause there are more ladies and children than men who are examined in thecamps.

    - Few resources available during camps with respect to the turn up. This has to beimproved otherwise these camps are of little use as just referring patients to thehospitals is not our objective.

    Report also include an analysis of the study conducted in various districts and highlightsawareness of the schemes and their impact.

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    Impact Analysis of Project Shaktimaan

    Achal Mandaokar, MBA Programme, IIM Indore

    Mentor: Shri. Praveen Gangrade, Jt. Director

    Directorate of Women & Child Welfare

    Executive Summary

    The main aim of this study is to determine the issues concerned with malnutrition, its causes

    and how to eradicate it. In Madhya Pradesh the rate of malnutrition is 47.38 percent and rate of

    severe malnutrition is 0.78 according to the data collected in 2007. To eradicate malnutrition in

    a stepwise manner completely from the state, the state women and child development

    department decided to start its own unique scheme for eradication of malnutrition namely

    project Shaktimaan.

    In this report I have identified the issues related to project shaktimaan and also related to

    malnutrition. On basis of these issues I have made some recommendations that are workable

    and would help in smoother functioning of the Anganwadi.

    Problems identified for the study

    Duration for which children stay at the anganwadi

    Inability to keep the children engaged

    No Proper hygienic conditions in the anganwadi

    Lack of appreciation

    Use of Anganwadi hand-pump by the people of village

    Animals drinking water at the anganwadis hand-pump site

    Lack of proper fuel used for cooking

    Lack of cooking utensils Anganwadis being run at workers place

    Training review

    Some villages are inaccessible

    Inflationary pressures

    Lack of personal hygiene

    Parents not concerned

    Infrastructure problems

    Lack of pre-school kits

    These issues have been addressed in this report and recommendations have been madeaccordingly.

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    Introducing National Health Account (NHA) Systemin Madhya Pradesh

    Rakesh R, MBA Programme, IIT Kanpur

    Mentor: Shri. Kumar Saurabh, State Program Manager, NRHM

    Department of Public Health and Family Welfare

    Introduction

    In the year 2005 India joined a group of developed and developing countries in creating Health

    Accounts and produced NHA for the year 2001-02. It was produced by the ministry of Health

    and Family Welfare, Government of India in collaboration with WHO India country office. But

    the attempt to develop health accounts at the state level in India has not been very rigorous.

    Although some attempts have been made in some states like Karnataka, Punjab, Andhra

    Pradesh, Orissa and Karnataka, it has not been on a large scale. The present project can be

    considered as an innovative one as under this study an attempt is being made to giverecommendations for developing health accounts for the state of Madhya Pradesh for the first

    time.

    National Health Accounts are a set of accounts that describe all expenditure flows within the

    health sector, both governmental and non-governmental. In short, they describe:

    Where does the money come from? (Sources of funding)

    Where does the money go? (Uses of funds)

    The aim of compiling National Health Accounts is to achieve a comprehensive and consistent

    synthesis of health related activities.

    Health care resources are fundamental in health care provision. To provide health care a

    substantial number of health care resources need to be brought together to deliver a wide

    spectrum of different service outputs. The health sector is a complex sector providing a service

    that is an important social issue. Health care resources are scarce and decisions regarding the

    most efficient use of these resources need to be based on good information of expenditure in

    the health sector. Developing NHA is an important step to make better use of health care

    resources and essential for measuring performance of the health care system. To reach and

    measure policy goals in the health sector, such as equity, the information obtained by creating

    National Health Accounts is needed.

    The recommendations are the initial step in implementing the health accounts in the state of

    Madhya Pradesh. It will guide the policy makers in setting up State Health Accounts. Also care

    is taken to describe the different stages in implementing the health accounts. As in every

    preliminary study, many refinements can be introduced in this study also.

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    Methodology

    Most of the recommendations in this study are based on the secondary data available. Rather

    the effort in this project has been to identify as many secondary data as available as possible.

    This is because data collection and analysis forms a very important part of the creation of

    National Health Accounts. Collecting data for missing parts by conducting surveys and other

    means is costly and time consuming. It can prolong the creation of NHA. So one should be

    hundred percent sure that the data that is being collected through these methods are not

    already available.

    WHO, WB and USAID have compiled a guide for creating National Health Accounts for low

    and middle income countries, which have been referenced for making the recommendations

    standard and comparable with other health accounts. The guide contains many tried and tested

    tools that can be adopted while taking into consideration the unique characteristics of the state

    of Madhya Pradesh.

    Recommendations

    A summary of the recommendations for setting up an NHA cell in MP is captured in this

    section. NHA-Harvard methodology, one of the three methods of creating NHA, has beendeveloped to suit low and middle income countries and hence suitable for the state of Madhya

    Pradesh. The recommendations in this study are being made based on the NHA-Harvard

    Methodology. Since the state is new to the system of NHA, it would always be good to conduct

    a workshop on NHA to create an awareness and necessity among the policy makers and

    administrators. The state can seek the aid of external agencies for implementing the project.

    There are many international agencies like EU, WB etc who have sponsored the NHA activities

    in the world.

    The project can be set up as an exclusive department with experts from ministry of finance

    and health so that political and institutional interference can be minimized. A coordination

    committee consisting of officials from stakeholder departments should be formed to ensure

    coordination among them. The stake holder institutions include ministries of health, finance, the

    national sample survey organization (NSSO), academic groups and consumer organizations.

    It is always better to start with a frame work so that we will get to know how to proceed in

    different stages. The preliminary frame work would be a primary sketch of the state's health

    system. The sketch would give who all are the actors in state health system, who are benefiting

    from them, what is their coverage etc. care must be taken on what should be included in the

    health accounts. The ambiguity goes back to the notion that virtually all activity affects health in

    some way, and it is reflected in the unclear border between the health system and the social

    services system. The health accounts should decide on what should be included and not and

    arrive at a consensus before starting the project and it should be followed throughout the

    project as well as every year otherwise the report would be inconsistent and cannot be

    compared.

    ICHA (International Classification for Health Accounts) schemes with certain modifications

    according to the state's needs are used to categorize various actors in the health care system -

    financing source, financing agents, providers and beneficiaries - and the resources used to

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    generate goods and services provided. The classification scheme needs to be mutually

    exclusive and exhaustive. Once the entities are classified next step is the creation of health

    accounts table. The tables are formed as a matrix of any of the two dimensions described

    above.

    Some of the Health Accounts Tables that can be formed are

    1) Health expenditure by type of financing agent and type of provider (FAxP)

    2) Health expenditure by financing source and type of financing agent (FSxFA)

    3) Tables showing the distribution of health spending among population.

    Once the framework for the states health account is made, the next step is to assemble a

    database for populating the health accounts table. For this a solid understanding of the

    characteristics and dependability of the underlying data is important. It is always better to spend

    considerable amount of time finding, analyzing and comparing sources of data so that it best

    captures the health system we are dealing with. The best way to start the data collection

    process would be to look for off the shelf data. Existing reports and various statistical reports

    can be excellent sources of data. But care must be taken to ensure that the quality and

    relevance of those data. If data is not available suitable surveys should be conducted to collect

    those data.

    In Madhya Pradesh the data regarding the government entities are available in public domain

    in the form of budgetary documents. But for the private entities the data collection is

    cumbersome and tedious. But a lot of secondary data are available which if modified and

    adjusted can cater to the need of Madhya Pradesh. Some of them include the household

    expenditure data compiled by NSSO, insurance premium collected by insurance companies

    given in the annual report of IRDA, ESIC data, tax returns etc. An illustration of how those data

    can be used effectively is given in the main report. A lot of data can also be collected by

    collaborating with research and educational institutions.

    The third stage in implementing national health accounts (NHA) is converting the data

    collected to health account tables. The first step involves filling up different categories of one of

    the entities. Usual practice is to fill up the financing agent table. After that FSxFA and FAxP

    tables are created. Detailed description of how to create those tables using T-Accounts is given

    in the main report.

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    A critical Study of Four Units ofIndustries Directorate

    Darpan Aggarwal, MBA Programme, IIT Kanpur

    Mentors: Shri. A.N. Sarkar, GM, AKVN, Shri. A. Solanki, GM, MPLUN

    Supported by: Shri. Deepak Khandekar, Commissioner, Industries Directorate

    Summary

    A total of four departments have been assigned within the timeframe of two months as part of

    the study. These departments are Audyogic Kendra Vikas Nigam (AKVN), Madhya Pradesh

    Laghu Udyog Nigam (MPLUN), Trade and Investment Facilitation Corporation (TRIFAC) and

    Industries Directorate.

    AKVN Objective

    In the first department which is Audyogic Kendra Vikas Nigam (AKVN), I was assigned the

    feasibility study to come up with the Common Facility Centre (CFC) in the Raisen district of MP,for the industrial cluster available in the Mandideep. Currently, many units located in Mandideep

    area dont have in-house capacities to cater to all the requirements for their business

    operations. So, they have to outsource some of these jobs to the other areas like Faridabad,

    Dewas etc. As the requirements are very discrete with lots of uncertainties associated

    according to the type of order received by the unit, it is not viable for the units to purchase the

    costly machineries for those jobs. But the industrial cluster as a whole have a lot of similar sorts

    of individual demands which might have the potential to generate a collective demand within

    this cluster. So, a better option would be if a Common Facility Centre could be built up having

    the required machineries and manpower to cater to the jobs being outsourced. As a consultant,

    I had to do a preliminary study about the viability of CFC.

    Methodology

    The methodology involved preparing a questionnaire (which has been appended in the report)

    and eliciting the responses by having interviews with the unit heads/managers of the units in

    Mandideep area. After getting the responses, I collated them and did a brief observatory

    analysis about the viability of CFC. The main problems which I faced during the study were,

    lack of coordination between the departments, lack of planning as there was no dedicated

    vehicle and officer who could get me to the various units for the visit purposes. Again there was

    election time during my tenure for CFC study, so I could not get as many interviews as I would

    have liked to. There were lots of findings which have been provided in the report. Still the

    preliminary study was satisfactory for me and I have made the recommendations in the final

    report.

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    Recommendations for Mandideep units

    Unit owners are not happy about certain cesses and taxes like export tax. Some units

    were particularly unhappy about some additional cess on DG sets which could be

    reduced to make it level playing field with the competitive industry and areas.

    Beverage industries in the area want the government to take some measures to build up

    common treatment plants so that water can be recycled.

    Now due to increased standards for the water quality, beverage industry has to maintaina proper check on the water quality. For this purpose, they have to get the water

    samples tested at locations like Delhi and Mumbai. If government can think forward for

    such a project to setup the labs, it might be of great help to them.

    Recommendations and Observations about AKVN

    There is a lot of tacit knowledge available with the officials in the AKVN centre, with most

    of the officials having a know-how of the actual dynamics at play and the problems and

    opportunities lying inside. But that need to be brought in front which will help the state to

    make its industries more efficient.

    There is a lot of formality work, which keeps a lot of human resources bounded within the

    framework of those formalities.

    There must be a central process to channelize the regular paperwork, which is just not

    confined to the AKVN centre but also to all the areas under AKVN. The processes must

    be streamlined in such a way so as to reduce the excess travelling expenses of the

    department resources. Sometimes, for the same work the officials have to make multiple

    visits because of lack of coordination with the other department. All these processes can

    be made more hassle free by implementing internet computers in the district and tehsil

    level offices.

    Government should also look towards digitalization of the historical records and new

    records too which will reduce excessive paperwork.

    MPLUN Objective

    The second Department for the study was Small Scale Industries centre which is known by the

    name of Madhya Pradesh Laghu Udyog Nigam (MPLUN). The project assigned to me here was

    to study the e-Procurement process for the various tendering processes and suggest the

    recommendations to improve the processes.

    Methodology

    For this purpose, the methodology adopted was to talk to various officials in the LUN centre, to

    talk to the software developers (associated with the software company C1 India Pvt. Ltd.) of the

    e-procurement processes, and to talk to some of the units who are filling the tendering

    processes. The objective to find out the benefits they perceive through e-procurement

    processes instead to traditional processes and the various concerns they have with the

    department and difficulties they