interpersonal communication. defining the process of message transaction between people to create...
DESCRIPTION
components process: an ongoing, unending, vibrant activity that always changes message exchange: the transaction of verbal and non verbal messages, or information, being sent simultaneously between people meaning: what communicators create together through the use of verbal and nonverbal messagesTRANSCRIPT
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interpersonal
communication
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defining
the process
of message transaction between people
to create and sustain shared meaning
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components
process: an ongoing, unending, vibrant activity that always changes
message exchange: the transaction of verbal and non verbal messages, or information, being sent simultaneously between people
meaning: what communicators create together through the use of verbal and nonverbal messages
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principles
interpersonal communication is:
unavoidable
irreversible
symbolic
rule-governed
and has both:
content and relationship levels
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unavoidable
- ‘you cannot not communicate’
as hard as we try, we cannot prevent someone else from making meaning out of our behavior – it is inevitable and unavoidable
even our silence and avoidance of eye contact are communicative
it is this quality that makes interpersonal communication transactional
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irreversible
there are times when we wish we hadn’t said something
wouldn’t it be great if we could take back a comment and pretend that id hadn’t been spoken?
the principle of irreversibility means that what we say to others cannot be reversed
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symbolic
one important reason interpersonal communication occurs is because symbols are mutually agreed upon by the participants in the process
symbols are arbitrary labels or representations for feelings, concepts, objects, or events
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rule governed
rule: a prescribed guide that indicates what behavior is obligated, preferred, or prohibited in certain contexts
rules are important ingredients in our relationships; they help guide and structure our interpersonal communication
we can choose whether or not we wish to follow a rule
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learned
people obviously believe that interpersonal communication is a learned process
yet, we often take for granted our ability to communicate
still, we all need to refine and cultivate our skills to communicate with a wide assortment of people; you must be able to make informed communication choices in changing times
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content level
each message that you communicate to another contains information on two levels
content level; refers to the information contained in the message
the words you speak to another person and how you say those words constitute the content of the message
content, then, includes both verbal and nonverbal components
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relationship level
a message also contains a:
relationship level: how you want the receiver of a message to interpret your message
the relational dimension of a message gives us some idea how the speaker and the listener feel about each other
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both
content and relationship levels works simultaneously in a message, and it is difficult to think about sending a message that doesn’t, in some way, comment on the relationship between the sender and the receiver
in other words, we can’t really separate the two; we always express an idea or thought (content), but that thought is always presented within a relational framework
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myths about interpersonal communications people operate under several misconceptions about
interpersonal communication
solves all problems
is always a good thing
is common sense
is synonymous with interpersonal relationship
is always face to face
these myths impede our understanding and enactment of effective communication
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- solves all problems
when you learn to communicate well, you may communicate clearly about a problem but not necessarily be able to solve it
communication involves both talking and listening …
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- always a good thing
dark side of interpersonal communication: negative communication exchanges between people, such as manipulation, deceit and verbal aggression
we need to be aware that communication can be downright nasty at times and that interpersonal communication is not always satisfying and rewarding
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- is common sense
consider the following question:
if interpersonal communication is just a matter of common sense, why do we have so many problems communicating with others?
we need to abandon the idea that communication is simply common sense
making the assumption that all people intuitively know how to communicate with everyone ignores the significant cultural differences in communication norms
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- synonymous with interpersonal relationships
interpersonal communication cal lead to interpersonal relationships;
but an accumulation of interpersonal messages does not automatically result in an interpersonal relationship
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face to face
face-to-face is the primary way that people meet and cultivate their interpersonal skills with each other
mediated interpersonal communication (Internet) requires us to expand our discussion of interpersonal communication beyond personal encounters
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communication effectiveness
at the core of communication effectiveness are two behaviors:
communication competency: the ability to communicate with knowledge, skills, and thoughtfulness
civil communication: the acceptance of another person as an equal partner in achieving meaning during communication
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competency
when we are competent, our communication is both appropriate and effective
we use communication appropriately when we accommodate the cultural expectations for communicating, including using the rules, understanding the roles, and ‘being other-centered’
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civility
civility requires sensitivity to the experiences of the other communicator
when we are civil communicators, we acknowledge multiple viewpoints
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time for workshop
communication, perception & the self
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source
Littlejohn, S. W. & Foss, K. A. (2008) Theories of Human Communication (9th edition).
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thank you very much
for your attention