Interview

• The Communication is based on the relationship. This relationship can exist between two persons or between one person and many others.

•  The Effective communication is bilateral process of transmission, perception and response that can be done only in conditions of organizational culture that encourages listening, readiness to adopt new ideas and desire for change.

Communication is important for any organization

4 roles• Informative. For information the other about

facts and their interpretation, also about the relationship between facts, goals, plans. It contributes knowledge and information and provoke us to make the right decisions.

• Regulative. To influence others - to be instructed, guided, evaluated. We think that helps them to change behavior.

• Persuasive. To motivate and encourage the team. Our goal is still changing behavior, but this change is desired of each person.

• Integrative. To understand the objectives and role of each in achieving them in the organization. To search for information that is necessary for the decision to change the operational leadership, goals and organizational structures, monitoring and evaluation.

INTERVIEW MAIN INSTRUMENT FOR

PRELIMINARY VALUATION, DEMANDES GOOD ABILITIES FOR COMMUNICATION AND CONSULTANT’ S OBSERVATION

CHARACTERISTICS

o MAIN INSTRUMENT FOR GATHERING INFORMATION

o DIFFERENT FORMS – FROM FREE DISCUSSION TO COMPLETED SYSTEM

PURPOSES OF THE INTERVIEW

• TO INVESTIGATE THE NEEDS OF THE INTERVIEW

• TO DEFINE GOALS

• TO FIND THE RESOURCES AND OBSTACLES TO REALIZE THE GOALS

• TO GET INFORMATION FOR PAST PERIODS

• TO GET INFORMATION ABOUT STRONGS AND WEEK POINTS OF THE CUSTOMER/ORGANIZATION

OUR PURPOSES• TO CREATE CALM ATMOSPHERE• EXPLAIN THE PROCESS AND FIX

THE RULES• TO GUARANTEE THE

CONFIDENTIAL• TO STIMULATE THE

COMMUNICATION• TO DEFINE AND GIVE VALUATION

OF THE NEEDS• TO PLAN THE ACTIVITY

WHAT KIND OF INFORMATION WE ARE GATHERING?

• DEMOGRAPHIC FACTS LENGTH OF SERVICE AND ABILITIES, CONNECTED

WITH THE JOB• EDUCATONAL DEGREE AND PAST TRAININGS• OPPORTUNITIES• SOCIAL AND COMING FROM THE SOCIETY BARRIERS• SOURCES OF CO-OPERATION• CAREER’S GOALS

QUESTIONS

• SHORT ORGANIZATION STORY• EDUCATION/ PROFESSIONAL HISTORY

Factors that affect on the Interview

• The context – What is the place?: Office, home or golf playground?

• The level of clarity: is determined by the communication skills of participants, the nature of their relationship, the number of communication channels available to the sender of the message and how many repetitions are found in the message.

• Coding of the message: To clarify his idea, encoding the process of transforming the idea into a message suitable for submission.

• GENERAL CONCLUSION AND RECOMMENDATION

RISKS

• UNRELIABILITY IMPOSSIBILITY FOR GOOD

FORESIGHTS

Some advices• Define briefly the purpose for

yourself!• Make it precisely, given the expected

results and expectation based on a minimum that must get through your interview!

• Be realistic! Consider the set of factors. Be aware of time limits, which have (especially if your listeners know little on the subject)!

• Specifying the target is a necessary step for determination what to say and how, what actions should be taken to organize and prepare the interview, what will be the results, what possible objections, obstacles, etc. may accompany the interview.

No prescription or a unified model of perfect interview. Rather, it is a matter of work and systematic improvement of

skills!• Creating respect - leave time for

informal conversation, give to cultural organization an advantage to present itself!

• Write down or record the main things - questions about the company, discussion, the company’s requirements!

• Balance the recording with active non-verbal contact with the cultural organization, listen actively!

• Observe, detect and flexibly adapt to what in the concrete case is more interest for the your interlocutor - where is his main interest!

• It is important the conversation ends with positive outcome!

• Make generalization at the end of the conversation, with highlights of the meeting, to be sure that you have correctly understood the main points and

 

•Smile!

Good luck!