interviewing techniques 1september 17, 2015score chapter 23: rochester

Interviewing Techniques

1April 21, 2023 SCORE Chapter 23: Rochester


Learning Objectives

TMWBAT: Master 1 interview techniques to identify

the most qualified candidates. Develop a master guideline of questions that can

be used repeatedly & uniformly


Illegal Questions In US, there are:

Civil Rights Law of 1964 preventing discrimination

Americans with Disabilities Act which prevents discrimination based on physical limitations

11 Protected Categories

April 21, 2023 SCORE Chapter 23: Rochester 4

Age Marital Status

Color Pregnancy

Creed Race

Disability Religion

Ethnicity Veteran Status

Gender


Job Description

Title Reports to: Scope of Responsibility Grade or wage range Comparable Job Duties & Responsibilities “All other duties & responsibilities as required by

management.”


Skill Sets

Technical skills What shows upon their resume Computer Work experience Education / degrees

Performance skills: [How do you discover these?] Does not show up on their resumes Work ethic Character Decision-making Critical thinking


Behavior–based Questions

The best predictor of future performance is past performance

Hypothetical questions get hypothetical answers in response. So what, in fact, did you learn about the candidate’s qualifications?

BBQ questions the candidate on actual experiences in their previous jobs


How to Ask BBQ?

“Give me a specific example of the time when you…. [skill set]”

“In your current job describe how you handled a [specific customer problem] “


2nd & 3rd Level Questions

“Give me a 2nd example.” “Give me another example.” “What did you learn about past experience?”


Contrary Evidence Questions

“Give me a specific example of a time when you were not successful in that [skill set].”

“What did you learn from that experience?” “Who did you turn to for assistance?” “Did you involve your manager from the

start? If not, why not?” “How did that change your work habits or techniques?”

Example


To learn about: Technical Skills in Electrical Engineering

First Question “Give me a specific example of a project that you worked on dealing with GPSS.”

Follow-up Question “Give me another example. How did that differ?”

Follow-up Question “Give me a 3rd example. How did that differ from the other two?”

Follow-up Question “What did you learn from these experiences?”

Contrary-Evidence Question

“Give me an example of a time when you managed an engineering project & it did not meet specifications or timelines.”


Strategies for First 3 Interviews

Skill sets & technical abilities Work ethic & performance skills Chemistry with other team members


Closing the Interview

“Thank you very much for the opportunity of getting to know you. If you are 1 of the top 3 candidates for this position, you can expect a call from me within 24 hours.”


Realistic Job Preview

Provide the candidate an opportunity to sit in on a live-time preview of what the job actually entails.

Then debrief on their: Observations Comfort level Applicable skill sets Commitment to be able to execute on this job


Final Offer

[Check with HR specialist or attorney for forms & procedures]


Questions / Comments

interviewing techniques 1september 17, 2015score chapter 23: rochester

Documents

rochesterscore chapter

uniformlyscore chapter

previous jobs score

team membersscore chapter

specific example

followup questiongive

bbq questions

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