intranet v/s e-commerce sites
DESCRIPTION
Intranet v/s E-commerce sites. Design Issues. Agenda – Discuss design issues. Goals of the site Users Content organization Navigation Look and feel Workflows Maintenance. Intranet. Intranet website. E-commerce. E-commerce website. Next. Goals of the site Users Content organization - PowerPoint PPT PresentationTRANSCRIPT
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Intranet v/s E-commerce sites
Design Issues
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Agenda – Discuss design issues
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet website
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E-commerce website
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Next..
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet sites
Displaying latest and relevant information
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Intranet sites
Document management Sharing access to information databases
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Intranet sites
Sharing calendars
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Intranet sites
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Intranet sites
Accessing employee contact information
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E-commerce sites
Browse for product/service prices Find related/compatible products/services
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E-commerce sites
Compare a product/service
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E-commerce sites
Purchase product/service
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E-commerce sites
Track purchased products
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E-commerce sites
Easy and comfortable experience for the user
Quick shopping from the comfort of one’s home
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Next …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet users- characteristics
Users: Employees of the organization– Know about its existence– Have domain specific knowledge to use
information– Information based browsing
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E-commerce users- characteristics
User: Any person shopping online– Not necessarily aware of, or familiar with the site – Unaware of the content organization– Goal-based browsing
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Next …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet
1. Lots of information – Include different styles of content organization – Inverse pyramid writing style
2. Topics important to employees of the company
– It should answer their specific questions and concerns in detail.
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E-commerce
Clarify why people should purchase from the site:– Low prices– Fast shipment– Wider selection– Specialized set (hard to find elsewhere) products
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E-commerce
Spell out what the site sells upfront Advertise the company’s uniqueness and
value proposition
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Next …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet & E-commerce
Provide more than one form of navigation
1. based on role
2. based on content organization
3. impulse oriented
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Intranet & E-commerce
Include search
(entire site and section-based)
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Intranet & E-commerce
For search results– Result titles should be hyperlinked– Include relevant summaries– Organization– Compensation for misspellings
Breadcrumbs
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Next …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Intranet & E-commerce
Establish a standardized look and feel Ability to login & view personalized content Intuitive and easy to use Trustworthy
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Personalized Recommendations(E-commerce only)
Different recommendations: New, Sale, Editor’s choice, Rare item, Bestseller
Feedback (rationale of recommendation) Cross-selling (related items) Up-selling Invite customer to
– Select interests– Rate purchased or browsed products
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Next …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Login
Single process for new and returning customers/employees
Minimize personal information required Declare privacy policy Provide a process for forgotten passwords Allow creation of guest accounts Provide a process to update personal
information
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Process funnel
Minimize the number of steps Provide a progress bar Remove unnecessary links Make sure the “Back” button works Make action buttons prominent Prevent errors and
In case of errors, provide comprehensible error messages
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Checkout (E-commerce only)
Eliminate distractions Recap the order summary Display order confirmation
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Checkout contd…
Address deal breakers– Is the product in stock?– When will the order ship?– Shipping options– Shipping cost– Return policy?– Is tax included?– Gift wrapping available?– Ship to multiple addresses?
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Finally …
1. Goals of the site
2. Users
3. Content organization
4. Navigation
5. Look and feel
6. Workflows
7. Maintenance
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Maintenance
Regular update and maintenance required Intranet
– Current information
E-commerce– Dynamic pricing– Updating Inventory– Personalization and Recommendations
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Discussion
What Usability methodologies would you use to test each website and why?
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References
The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
by Douglas K. van Duyne, James A. Landay, Jason I. Hong Screenshots
– E-commerce screenshot - http://www.intranetjournal.com/features/Ecommercetut.html
– Amazon. COM– Intranet Images- Google Image Search
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Thank you