Introducing PayOnline – The Quick and Easy Way To Pay Student Fees

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Agent Partner Service Excellence

We've listened to you and have improved our support so that you can deliver excellent service to our students.

Today, I’m going to tell you about PayOnline, our new online payments solution coming soon.

And remember some of the other improvements we’ve told you about, and more coming soon:

Coming soon: Higher Education Online Applications

Simplified Communications Editable PDF Application Forms Course Finder

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New Way to Pay Student Fees Online

Coming soon - PayOnline, our online payments solution, is the convenient and cost-effective way for our students to view and pay their fees via a secure portal.

• Our Offer Letters, Statements and Invoices will include the details you need to use PayOnline

• Students, parents or Agents will be able to pay in their own currency and using their preferred payment option online

• Study Group has partnered with a trusted global leader in online payments, GlobalCollect, to ensure a secure and efficient payment service

For more information, visit: http://corporate.studygroup.com/agents/how-to-use-payonline

Tell your Partner Manager if you pay your students’ fees and you would like

more training!

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What are the benefits of using PayOnline?

Benefits

Students FirstOnline payments gives the option for students to pay in their local currency, using payment methods they know and trust

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How to Use PayOnline

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Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

What to remember:

• The personal Secure Link included in the Offer Letter and other payment documents allows access to PayOnline with a single click

• All fees are displayed, but payment is only required for fees due as per Offer letter or statement

• Payment can be made in many different currencies with competitive exchange rates

• A range of popular payment options are available in PayOnline, including most major Credit Cards, Union Pay as well as offline bank telegraphic transfer

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Make Payment

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How to Use PayOnline

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Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

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Make Payment

Fees will display by due date and be flagged as Not Due, Due Now, or Overdue

Tick to Pay to select fee lines for payment

“Continue to Payment” once fees to pay are ticked

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How to Use PayOnline

1 2 3 4

Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

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Make Payment

Up to three currency options are provided for each origin country

Country and currency will default to the student’s home country but is easy to change

Payment options will update based on currency selected

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How to Use PayOnline

1 2 3 4

Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

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Make Payment

Payment options will update based on currency selected

Payment Processing Fee will be displayed if applicable to the payment option (2.5%)

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1 2 3 4

Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

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Make Payment

How to Use PayOnline

We do not store any Credit Card details. All payment is securely processed by GlobalCollect

After payment is processed, instant notification is shown on screen and emailed to the address on account

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What to remember:

• When the Bank Transfer option is selected, we do not take money directly from the payer’s bank account

• A payment advice shown on screen provides details for bank transfer including account number, and can be used to make payment using any method supported by the payer’s bank

• When paying by Bank Transfer, ensure the Bank Transfer Reference is included to prevent delays in allocating payment correctly

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Receive Payment Instruction

View Fees Online Select Country & Currency

Select Payment Option

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Make Payment

How to Use PayOnline

• If paying for a new student enrolment, include Proof of Payment with the accepted offer and confirmation documents when sent to Admissions

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Exceptions and Considerations

PayOnline is available at our Higher Education and Career training campuses globally, with the following exceptions –

• In Australia, CSU Study Centres students will continue to pay CSU directly, using the bank details provided in Offer letters

• In the United Kingdom, Kingston Distance Learning students will pay Kingston directly using the bank details provided in Offer letters

• In the United States, Long Island University students can use PayOnline for their first payment, but will pay LIU direct for remaining fee instalments

• Sanctioned countries – we are unable to receive payment through PayOnline from bank accounts in Cuba, Iran, Sudan, Syria and North Korea. Alternative payment methods will be provided for these students

• Currency restrictions – not all payment options will be available in every currency. However, students will always be able to make payments in their destination currency and US Dollars

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Frequently Asked Questions

Who can use PayOnline? All our new students will be able to use PayOnline soon. Parents, Agents and sponsors can also use PayOnline to make payment on behalf of students.

Is PayOnline secure?All of our PayOnline sites use security certificates for a secure connection. A secure link or secure access code is required to view the details in PayOnline, and the sites will time out after a period of inactivity. We have partnered with GlobalCollect, part of Ingenico Group, a trusted Payment Service Provider with 20 years of experience. We do not store any payment details, GlobalCollect processes and collects all payments on our behalf.

How long does it take for payment to show on the student account?  If paying by credit card, payment is allocated immediately to the student account when the enrolment is confirmed. If paying by Bank Transfer, payment will be on account within 5 business days from the date of payment at your bank.

Can I pay student fees by Credit Card?Payment can be made using a range of Credit and Debit Cards, however please be aware of daily online limits set on some cards. Please contact your card issuer for details on daily limits.

What currency options are there?Fees can be paid using 3 currency options: home country currency, US dollars, or the invoice currency (for country of study). If paying from an account located in a different country to that displayed on the payment options page, we recommend selecting the country where this account is located to avoid further international transaction fees being charged.

For more information, visit: http://corporate.studygroup.com/agents/payonline-faqs

Remember to tell your Partner Manager if

you pay your students’ fees and would like more

training!