introducing radical redesign at tacsi
DESCRIPTION
An introduction to the team behind the radical redesign project and the work that they do. We're hiring see http://www.tacsi.org.au/joinusTRANSCRIPT
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PLAY SLIDESHOWMeet the team & see the work
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We’ve spent the last year working as the radical redesign team co-designing with families in South Australia
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Carolyn has a background in social work and had worked with families all across South Australia, and in Africa. She is a singer, a pilates instructor and has a dog named Billie.
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Sarah’s a Dr in social policy with a background in sociology. She’s worked for governments in the US, UK & NZ to engage people in policymaking. She likes airports and Mexican food.
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Chris is a designer. He’s spent 8 yrs designing new kinds of public services in the UK & before that designed biscuits, crisps razors & cameras. Chris likes making music & sausages.
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Working with these families, we built a new kind of family support program called Family by Family.
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It’s all about families helping families. It’s going to scale in South Australia. See tacsi.org.au/designpapers
genius idea!
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Now Carolyn is going to grow the Family by Family empire.
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Chris & Sarah are going to develop a new radical redesign team to take on challenges like ageing
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That’s why we need you!
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The radical redesign approach builds on Chris and Sarah’s work as InWithFor in the UK. See inwithfor.org
Mandatory 5 stageprocess diagram
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Our approach steals the best bits from design, social science, policy, community development, and business.
swag
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That’s why we’re looking to recruit designers, social scientists, policy people, community people, & business people to help make the approach better.
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Because the approach is new and we’re bringing different kinds of people together, there’ll be time to work & to learn.
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We’ll work with older people on a live project
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We’ll learn together through weekly reflection time, regular retreats, & classes taught by you and your new teammates.
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You’ll be part of a team developing a first of its kind curriculum for social innovation.
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This is a special opportunity. You can count the number of organisations working in this way on less than two hands.
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You can count the number of places where you can learn to work in this new way on less than one hand.
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Here are some of our favourite photos from the Family project.
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LOOKPHASE
We found families to work with, and got to know them by spending time in their homes
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First we designed offers and materials to get families interested
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Chris putting flyers into letterboxes
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mental health
Meeting families at a stall in a local shopping mall
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Our mobile family recruitment stall
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We ran a free family festival to meet people living in the local area
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Carolyn dressed up as an orange costume to attract kids. As you can see, it worked
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We had got to know over 15 families over takewaydinners. Honey chicken was the most popular dish.
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Hungry Jacks was the runner up
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We used games and activities to get a betterunderstanding of family life and family stress
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We spent up to two days hanging out with some families doing ethnography
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To get a different perspective on family life, Chris spent time with families living in a country town
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Sarah engaging a young person as a ‘family journalist’
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anthropologist
Back at the studio we tried to make sense of what we’d learnt from spending time with families
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We created a sounding board of people from child protection services, academia, NGO’s & government
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We shared our analysis with the sounding board
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Analysis done, we wrote 11 drafts of our first public paper - Going for the good life
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tacsi.org.au/designpapers
You can download it here...
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CREATEPHASE
Based on what we learnt in the LOOK phase we developed ideas for lots of different ways to enable families to thrive
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It all started with a brainstorm
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An inspirational visit to the bookstore with our design intern Raasti
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An inspirational field trip to analyse the familyexperince of the zoo. With bonus roo petting.
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Some early ideas for ‘The Family Exchange’ a precursor to the Family by Family concept
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Carolyn testing our early ideas with a family
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Our early ideas were too opportunity focussed for some families
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We developed a second version of our ideas
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...and tested them with families. They worked slightly better.
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We developed a third iteration of our concept - to find & train families to help other families
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The first “Family by Family” materials & messages
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The Family by Family concept worked much better with families. Finally we were getting somewhere.
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Practitioners liked the Family by Family concept because it drew on family experience
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Our sounding board liked Family by Family asit activated new resources to support families
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PROTOTYPEPHASE
We ran a small version of Family by Family in order to improve on our ideas
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To recruit families we tested five different versions of materials until we got to some that worked
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We trained 10 ‘sharing families’ at two weekendtraining camps
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Chris introducing some of the key ideas to families at the first training camp
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Carolyn helped families prepare to help other families by role playing interactions
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‘Active listening’ workshop for adults & kids
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The families helped us get more families involvedby running pop-up events
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We connected families through link-ups
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We supported families through a weekly dinner, and designed learning games for them to play.
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Carolyn played the role of the coach. It was her job to support families in a link-up
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mental health
We designed materials to help coaches help families. They had to be very easy to use.
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mental health
We developed 15 verions of our measurement tools until we got to something that worked well
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mental health
By the end of prototyping we’d tested & improved....
Offers like...becoming a sharing family
Roles like...the coach
Experiences like...the training camp
Tools like...measurement & coaching aides
Communications like... flyers, brochures, websites
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PHASE
BUILD
From what we learnt through prototyping we built an investment case, and a project story
The
story
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mental health
business analyst
We worked with analysts to model the investmentFamily by Family would need to go to scale
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We developed proposals for potential funders
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We made a documentary film of the project to share the story
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The families gave feedback on the first cut of the film and now we’re preparing for a public launch
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LOOK
If you want to see more, watch the video from the LOOK & CREATE stages of Family by Family
THE END