introduction for students
TRANSCRIPT
Communication Survey1. What did you learn were your strengths? Your
weak areas? 2. Was there anything that surprised you or was a
new way of looking at communication? 3. Considering the last question, what “type” do you
think you are? Does it fit you? What did you learn about dealing with people who are different types? Think about someone in your life who you would consider to have a different style than you; give an example of a problem you had in the past which relates to a style difference and then give suggestions on how to improve communication with him/her based on the information given.
The Importance of Communication
• The Power of Silence
• The Power of Isolation
• Contact and Companionship
We Communicate to Satisfy Physical Needs
•Link Between
Communication and
Physical Well-being
•Quality and Quantity
Vary By Individuals
““We must love one another or die.”We must love one another or die.”W.H. AudenW.H. Auden
We Communicate to Satisfy
Identity Needs•We Learn Who We are
Through Communication
•We Come to See Ourselves
as Others See Us
•Social Comparison and
Reflected Appraisal
We Communicate to Satisfy
Social Needs• Pleasure
• Affection
• Companionship
• Control
“Who can enjoy alone?”Who can enjoy alone?”John Milton John Milton Paradise LostParadise Lost
We Communicate to Satisfy Practical Needs
(Instrumental) Goals
• Communication Skills Top Factor in Getting Jobs
• Keeping a Job and Advancement Tied to Communication Skills
Rank the Skills
Employers were asked to rank the importance of the skills they seekin college graduates. How would you rate these skills?
___ Analytical Skills ___ Computer Skills ___ Leadership Skills
___ Interpersonal Skills ___ Teamwork Skills
___ Writing Skills ___ Oral Communication Skills
___ Proficiency in a Field of Study
Doing what one is fitted for doing Self-fulfillment
Actualizing one’s potential
High self-evaluation, self-respect, self-esteem, esteem of others, strength,
achievement, competency, reputation, prestige, status, fame, glory
Friendship, affectionate relationships,interpersonal acceptance
Security, stability, protection,freedom from chaos, structure,
order, law
Food, Water, air
Maslow’s Hierarchy
of Needs
Communication Principles and Misconceptions
PRINCIPLES:1. Communication can be intentional or unintentional2. It’s impossible not to communicate3. Communication is irreversible4. Communication is unrepeatable
MISCONCEPTIONS:1. Meaning are in words2. More Communication is a good thing3. You alone can cause others to react4. Communication will solve all problems5. Communication is a natural ability
EXPLAIN THEMGIVE AN EXAMPLE
WHY WOULD IT BE IMPORTANT TO KNOW?
Communication Competence
• Involves Achieving One’s Goals
While Preserving Relationships
• No “Ideal” Way to Communicate
• Competence is Situational
• Competence Can Be learned
Characteristics of Competent Communicators
• Wide Range of Behaviors• Ability to Choose Most Appropriate
Behavior• Skill at Performing Behaviors
– How do you learn a skill?
Communication Competence
Skill at Performing Behaviors
• Beginning Awareness
Communication Competence
Skill at Performing Behaviors
• Beginning Awareness
• Awkwardness
Communication Competence
Skill at Performing Behaviors
• Beginning Awareness
• Awkwardness
• Skillfulness
Communication Competence
Skill at Performing Behaviors
• Beginning Awareness
• Awkwardness
• Skillfulness
• Integration
Characteristics of Competent Communicators• Wide Range of Behaviors• Ability to Choose Most Appropriate Behavior• Skill at Performing Behaviors• Cognitive complexity/empathy• Self-monitoring• Commitment