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Gain Insight on SAP MRS -Use case and overviewTRANSCRIPT
Aug / 2015
SAP Multiresource Scheduling
Solution Brief
Introduction
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SAP Multiresource Scheduling
Functionality, Integration and Technology as enabler
SAP Multiresource Scheduling is the resource management application for the
Service, Plant Maintenance, Project Business as well as other scheduling
scenarios. SAP Multiresource Scheduling is for various industries and runs fully
integrated as Add-On to the SAP system, leveraging existing infrastructure.
Functionality: SAP MRS offers key functionality
Functionality that supports the end-to-end process for the industry and business
Demonstrate flexibility to changing demand and Planning requirements
Plan and monitor efficiently considering qualification and safety requirements with full transparency
into high volume resource and demand planning situation
Integration: SAP MRS leverages integration capabilities
SAP applications, solutions and products
Cross-organisational alignment in the resource planning process
Technology: SAP MRS provides the Technology Story
Mobile apps with SAP Mobility Platform
In-memory Database SAP HANA
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SAP MRS extended Business Coverage
Core Process areas, variations and combinations of them
Specific Scenarios Project-based Staffing Asset Maintenance Service Management
Enterprise Asset Management
Plant Maintenance
Project Systems
Customer Service
Customer Relationship
Management
Portfolio and Project
Management
Project Systems
Commercial Project
Management
Dealer Business
Management
Others
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SAP Multiresource Scheduling Add-On
Architecture Overview – Integration makes a Difference
HR Resources
Business Partner
Availability, Qualifications
Demand
Supply Assignments
SAP ERP
PM/CS
Work/Service Order,
Notification
SAP ERP PS
Project System
SAP PPM
cProjects
SAP Applications
SA
P M
RS
GIS Geographical
Information system
Equipment
Tools
Spare Parts
Optimizer
SAP VSR Vehicle
Scheduling & Routing
SAP CRM
Service Order
SAP HCM, MM
Qualifications
DE
MA
ND
S
UP
PLY
SAP Mobile Platform
SAP Work Manager and
Service Manager by Syclo
SAP BW, SAP
BusinessObjects, SAP
Predictive Analysis
ANALYTICS
MOBILITY
Work Centers
Groups
Crews
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SAP MRS Evolution
Past, Present and Future
MRS 190 R3 4.6C - Maintenance - Manual Scheduling
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2015
MRS 200 R3 4.7 – Maintenance and Customer Service
MRS 500 ERP2004 Maintenance and Customer Service
MRS 600 ECC6.0 - Maintenance CS - Automation and Optimization
MRS 610 ECC6.0 - Project Staffing PPM - Web UI
MRS 700 ECC6.0 - CRM Service - Multi-Backend
MRS 800 ECC6.0
MRS 800 Mobility, HANA
MRS 10
MRS 900
SOLUTION TODAY
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SAP MRS Outlook
Strategic Direction – Two Product Lines
New simplified Scheduling build on HCP
and S/4HANA
SAP HANA optimization
SAP SuccessFactors, Fieldglass
S/4HANA enablement
SAP Fiori UX, SAPUI5
C4C Service Management
C4C Sales (Retail)
SAP Analytics
Continuous Improvement
S/4HANA enablement
SAP C4C Integration
User Experience
Field Service enhancements
Total Workforce Management
Linear Asset Management
Predictive Maintenance
1 2
Project-based Staffing Asset Maintenance Field Services Other scenarios
SAP MRS Cloud Edition SAP MRS On Premise Edition
Solution Overview Scheduling fundamentals
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SAP Multiresource Scheduling
Introduction to Key Functions
Capacity Management
Scheduling and Dispatching on work center level
Level capacity by re-scheduling with consideration of relationships
Add resources; capacity based on work center or people data
Work load at group level
Planned and unplanned orders
Employee availability (Planned working time, absences, attendances)
Skill and Qualification Management
Integration with SAP HR / MRS qualifications
Requirements profiles, employee qualifications
Integration with HR Time Management
Bi-directional interface with SAP HR (absences, attendances, substitutions)
Shift Information from SAP HCM
User Interface
SAP GUI
Web UI
Graphical Planning Board
Powerful SAP GUI based Planning Board
Lean Web UI based Planning Board
Optimization
Optimizer engine creates daily schedule based on “cost” parameters
Monitoring
Execution Monitoring, Alert Framework
Material availability status
Availability of the Technical Object for maintenance
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Process Overview – EAM
ERP PM/CS (EAM)
Maintenance plan
Notifications
Order
ERP Project System (PS)
Project Definition
Project Structure
Network
Identification of
demand
Scheduling
on work
center level
Scheduling of
human
resources and
tools
Order
confirmation
and completion
optional
Multi Resource Scheduling (MRS)
Intuitive to use graphical planning board
Capacity overview of work centers
Employee availability
1 2 3 4 5
Create Order
/ Network
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MRS Planning Board – Work Center View
Work Center
Capacity
Alert Monitor
Demand Gantt
Work Center
Gantt
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SAP MRS – EAM Related Functions for WC /Demand Planning
• Capacity Reporting
• Work Center Versions / Shifts / intervals
• Bundling of Demands
• Technical Objects Integration / Availability View ( Integration of Production Planning)
• Relationships ( create / change relationships in MRS)
• Web Based Planning Board Usage for EAM scenarios
• Note Manager
• Other items: Mass schedule change: Drag and Drop , Status changes (mass dispatch, windows), MATP on
screen, WC reassignments , etc…
• Work Center Auto-Leveling / Slot proposals
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Capacity Reporting – Web Dynpro View
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Process Overview – EAM
ERP PM/CS (EAM)
Maintenance plan
Notifications
Order
ERP Project System (PS)
Project Definition
Project Structure
Network
Identification of
demand
Scheduling
on work
center level
Scheduling of
human
resources and
tools
Order
confirmation
and completion
optional
Multi Resource Scheduling (MRS)
Intuitive to use graphical planning board
Capacity overview of work centers
Employee availability
1 2 3 4 5
Create Order
/ Network
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Scheduler Workplace
User Interface Example: SAP GUI
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Scheduler Workplace
User Interface Example: WebGantt Chart
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SAP Multiresource Scheduling
SAP User Experience Evolution – the future
SAP GUI Web UI UI5 Fiori UX Mobile device
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SAP Multiresource Scheduling
Planning from low to high volume
Manual Planning
Manual assignment creation in MRS Planning Board (e.g. Drag & Drop)
Supported by Alert Monitor
Further features like Qualification Matching, Tool Planning, Travel Times, Clocking Data, Capacitive Planning
Resource Selection
Identical to manual planning but with pre-selection of resources based on different criteria
Automatic Planning
Automatic Scheduling based on availabilities and qualifications
Utilization based automatic scheduling
Intelligent shifting
Optimization
An optimization engine proposes an optimized schedule (travel times, SLA dates, etc)
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SAP MRS Optimizer
Optimization Strategies
Reduce
Overtime
Service Level
Agreements
other Qualification
Minimize
Travel Time Maximize Utilization
Technician Optimization relevant data
Availability and breaks
Location, start, home address
Qualifications
Order Optimization relevant data
Service level agreements, priorities
Location, customer or equipment address
Time window
Planned duration
Required qualifications
preferred technician
Relationships between orders, operations
Manually fixed technician
Optimization for teams
Travel time via ZIP code, Maps and GIS
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Assignment Matching
Qualifications and Ranking
Employee Qualifications
… describe the skills and certifications a person has
Qualification Requirements
… are linked to the operation or sub-operation via a requirements profile
… indicate that an operation requires a particular qualification and detail necessary properties, such as proficiency
… can be fulfilled by employees who have specific qualifications
SAP MRS returns a list of suitable
employees for an operation. The
ranking is based on the service
qualifications and availability for the
time period specified.
Qualification matching associated
with teams is also supported.
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Scheduler Workplace
Example: WebGantt Chart with Map Example – Service Scenario
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SAP Multiresource Scheduling
Process View: Project Planning
Plan
Manager
Create Project
Engagement
Identify Activities
Analyst
Review
Requirements
Search
candidates
Search Offer Decide Execute
Planner
Select
candidates
Offer for
staffing
Hard book
Resource
Manager
Accept or
decline
candidates
Staff
Execute work
Monitor
Manager
Review Plan
Review
Activities
Revise staffing
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Project Scheduling and Staffing
Professional Services, IT and Construction Projects
Project Management Integration
SAP PS Project Systems
SAP PPM Portfolio and Project Management
SAP CPM Commercial Project Management
Staffing scenarios
Capacity Planning
Project, Staff Augmentation, Consulting
Collaboration
Workflow, Adobe offline forms
Analytics and Mobility Services
SAP BusinessObjects dashboards
Mobile solution on project basis
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PS Integration –
Demand Creation for Resource Planning Nodes
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Enhanced WebGantt
Staffing View
The staffing view framework allows you to visualize assignments by persons, projects or maybe other
criteria and to change directly assignment data from this view.
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New UI 5 for RM
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SAP MRS and SAP Predictive Analysis *
Example: Demand forecast
* SAP Predictive Analysis requires separate license agreement.
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Visit SAP Multiresource Scheduling at www.sap.com/mrs
Daniel Salles