introduction to lionbridge and freeway§ the standard turnaround time for proofreading is 1-2...

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Global CustomerLifecycle SM

Introduction toLionbridge and Freeway

Lowe’s and its vendors

2 Copyright2015.Confidential– Distributionprohibitedwithoutpermission

In this document, you will find:

• Lionbridge§ Lionbridge ROARS

§ Localization around the world

• Introduction to the Freeway portal§ About Freeway

§ Freeway Functionality

§ Accessing Freeway

• Lionbridge services to Lowe’s vendors§ Target languages

§ Desktop Publishing

§ Validation

§ Additional Services

• Important Links§ LowesLink with getting started, FAQs,

etc:

§ Lionbridge online

§ Freeway Portal

Copyright2015.Confidential– Distributionprohibitedwithoutpermission

Lionbridge


The Lionbridge Promise

Ready. We are passionate about our customer’s business and understand their individual requirements.

Solution Oriented. We have a “can do” approach and think for our customers, we look for ways to make the customer’s life easier and provide solutions to their challenges.

Responsive. We know how to listen and our customers know they can rely on us 100%.

Accurate and Professional. We apply disciplined and professional project management in our business interactions and are calm under pressure.

On Time. We deliver on time, we do what we say when we said we would do it and we keep our customer up to date.

ROARS


Localization around the World

Corporate HQ:Waltham, MA, USA

UNITED STATESCANADA

SOUTH AMERICA

Montreal, CanadaBellevue, WABoise, IDDetroit, MIIndianapolis, INColumbus, INSt. Louis, MO

Los Angeles, CABoulder, COFort Collins, COMinneapolis, MNWaltham, MAWashington DC

Santiago, ChileSao Paolo, Brazil

EUROPECoventry, UKBristol, UKDerby, UKMillbrook, UK Tampere, FinlandEspoo, FinlandRusselsheim, Germany

Valbonne, FranceRome, ItalyMadrid, SpainLisbon, PortugalWuppertal, GermanyMunich, GermanyWarsaw, PolandZilina, Slovakia

Göteborg, SwedenCopenhagen, DenmarkAmsterdam, The NetherlandsBrussels, BelgiumBallina, IrelandDublin, Ireland

FAR EAST/ASIA PACIFIC

Mumbai, IndiaChennai, IndiaSeoul, Korea

SingaporeBangkok, ThailandTaipei, TaiwanShanghai, ChinaBeijing, ChinaYokohama, Japan


Lionbridge Services to Lowe’s vendors


Lionbridge Services for Lowe’s Vendors• Services provided

§ Target Languages

§ French (Canada)

§ Spanish (US)

§ Translation/Editing/Proofreading

§ Translation and editing are performed by Lionbridge’s certified linguists in our translation memory tool, Translation Workspace. The translated document is provided in a 2-column Word document.

§ File formats for translation: Word. Lionbridge accepts editable PDF format, but charges on file preparation will be added ($55 per hour). Quote processing will take an extra day.

§ Proofreading is a mandatory step after translation to receive a translation/validation code. The vendor should send the final layout in editable PDF format to allow comments from editors.

§ Desktop Publishing

§ When selecting this service, Lionbridge performs all the steps (translation, editing, DTP and proofreading) at once and deliver the final file, including the translation/validation code, in the same format as the source document.

§ Lionbridge can perform DTP on file formats such as InDesign and Illustrator.


Lionbridge Services for Lowe’s Vendors• Validation (verification of existing translations)

§ This option is only available on translation previously provided by Lionbridge. If the translation was performed by another translation company, Lionbridge will quote the request as a regular project, including complete translation of the text.

§ The goal is to ensure consistency between all Lowe’s translations: preferred terminology, measurements, etc.

§ File format: Editable PDF

• Project Management§ The Project Manager acts as the primary point of contact at Lionbridge.

§ Responsibilities include: Quoting, project planning, scheduling and maintenance.

• Important notes§ Standard turnaround time for quotes is 1-2 business days.

§ Standard turnaround time for translations with <1000 words is 3-4 business days, not including quoting time.

§ The standard turnaround time for proofreading is 1-2 business days.

§ All projects are delivered upon receipt of payment. You will receive a notification from Paypal once you approve the quote.


Additional Services AvailableGlobal

Language & Translation

Translate and adapt products and content for

international markets

§ User interface for software

§ Online content

§ Interpretation

§ Product documentation

§ Marketing content

§ Training materials

§ Customer Support/User Generated

GlobalContent

& Engineering

§ Learning development (eLearning, mobile, classroom)

§ Technical documentationauthoring and maintenance

§ Assess and certifycompetency levels

§ Improve end-customer experience and satisfaction

GlobalSourcing& Search

§ 15,000+ professional& at-home workers in 4,606 Cities in 102 markets, managed as one global community

§ Provides relevant,real-time informationto global brands who represent all consumers of online content and advertising

§ Improves the online experience and increases online revenues by optimizing the relevance of local content

GlobalDevelopment

& Testing

Develop and test applications§ Application lifecycle

maintenance, custom application development

§ Quality Assurance, performance testing, product certification, competitive analysis

GlobalMarketingOperations

End-to-end DigitalMarketing Ops:

Global Consistency& Local Optimization

§ Global Campaign Operations/Localization

§ Program Management

§ Digital Asset Management

§ Global Web Operations/Localization

§ Execution and Publishing

§ Global SEO & SEM

§ Content Analytics and Optimization

Our Service Stack Supports Critical Global Product Releases


Lionbridge Freeway Portal


Freeway – Introduction• About Freeway

§ Freeway is Lionbridge’s online service delivery platform. Access to Freeway’s collaboration features and language technology is free for Lionbridge clients. Using Freeway, our clients can initiate and track translation projects, collaborate with their project teams, manage linguistic assets, and generate enterprise budget and status reports.

§ Freeway can support thousands of concurrent users, ensuring greater productivity and consistency among your project teams. Freeway is an on-demand, web application enabling immediate addition of new users and simultaneous release of new features to all users.

§ Online environment for you to submit projects, track status, obtain reports and share knowledge among team members. Your Lionbridge Project Manager is working in the same system, ensuring smooth file transfers and real-time access to production information, queries, terminology, and our quality review portal.


• Accessing Freeway

§ To sign up for a Lowe’s Freeway account, please go to http://freewayregistration.lionbridge.com/lowes/. You can use the search functionality at the bottom of any page to find your company, then click on “Add new users” to request additional user accounts. If your company account has not already been created, please click on “Open a New Freeway Account” to request a Freeway setup for your company.

§ Once your account has been set up, an invitation will come from [email protected] with subject line “Lionbridge Portal Account Invitation”.

§ When you click on the link contained within the email, you will be taken to the Freeway registration page where you can:· fill in your personal profile information (including language local preferences)· set your username and password

§ Please make note of your username and password, as you will need this information to login.

Freeway – Introduction


Freeway Portal• Freeway is needed in the following cases:

§ All projects requests must come through the Freeway portal.

§ The Montreal and Beijing project management team analyzes the files and provides quote through Freeway.

§ Quote approval is performed using Freeway

§ Project is delivered in the Freeway portal

• Once the account registration is complete, you will be able to login at https://freeway.lionbridge.com, and go to Orders > Create a New Order to submit files to Lionbridge.

• For technical questions regarding Freeway, please use the “Request Support” form under the Portal tab after logging into Freeway. If you have problems with logging in, contact [email protected].

For questions regarding your projects (turnaround times, translation issues, validation codes, payment, etc.) or on the Lowe’s process, please contact the Lionbridge Project Management team for Lowe’s projects at [email protected] or 514-815-1270 (9 am - 5 pm Eastern Time).


Important Links


Important Links

• Need more information?§ LowesLink with getting started, FAQs, etc:

http://www.loweslink.com/llmain/translations.htm

§ Lionbridge online:

www.lionbridge.com

§ Freeway Portal

https://freeway.lionbridge.com

§ Your Project Management team

[email protected]

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