Barriers ToBarriers ToVerbal InteractionVerbal Interaction

POLARIZATIONPOLARIZATION

Communication Problem:Communication Problem:

Tendency to describe the world Tendency to describe the world in terms of extremes or polar in terms of extremes or polar opposites.opposites.

POLARIZATIONPOLARIZATION

Corrective:Corrective:

Use middle terms and qualifiers.Use middle terms and qualifiers.

INTENSIONAL ORIENTATIONINTENSIONAL ORIENTATION

Communication Problem:Communication Problem:

Tendency to view the world in the Tendency to view the world in the way it is talked about or labeled.way it is talked about or labeled.

INTENSIONAL ORIENTATIONINTENSIONAL ORIENTATION

Corrective:Corrective:

Respond to things first; look for the Respond to things first; look for the labels second.labels second.

FACT-INFERENCE CONFUSIONFACT-INFERENCE CONFUSION

Communication Problem:Communication Problem:

Tendency to confuse factual and Tendency to confuse factual and inferential statements and to respond inferential statements and to respond to inferences as if they were facts.to inferences as if they were facts.

FACT-INFERENCE CONFUSIONFACT-INFERENCE CONFUSION

Corrective:Corrective:

Distinguish facts from Distinguish facts from inferences and respond to inferences and respond to inferences as inferences, not a inferences as inferences, not a facts.facts.

ALLNESSALLNESS

Communication Problem:Communication Problem:

Tendency to describe the world Tendency to describe the world in extreme terms that imply one in extreme terms that imply one knows all or is saying all there is to knows all or is saying all there is to say.say.

ALLNESSALLNESS

Corrective:Corrective:

Avoid allness terms; Avoid allness terms; recognize one can never know all or recognize one can never know all or say all about anything.say all about anything.

STATIC EVALUATIONSTATIC EVALUATION

Communication Problem:Communication Problem:

Tendency to describe the Tendency to describe the world in static terms, denying world in static terms, denying constant change.constant change.

STATIC EVALUATIONSTATIC EVALUATION

Corrective:Corrective:

Recognize the inevitability of Recognize the inevitability of change; date statements. change; date statements.

INDISCRIMINATIONINDISCRIMINATION

Communication Problem:Communication Problem:

Tendency to group unique Tendency to group unique individuals or items because they individuals or items because they are covered by the same term or are covered by the same term or phrase.phrase.

INDISCRIMINATIONINDISCRIMINATION

Corrective:Corrective:

Recognize that sameness Recognize that sameness does not exist; index terms and does not exist; index terms and statements.statements.