ZoomSphere

Social media management toolfor your business

Why ZoomSphere.com?

Get real time social media data for strategic planning

Track your competitors activity

Use a single platform for different social media accounts

Manage your Customer Care and PR activities

Use your selected keywords for webmonitoring

Using ZoomSphere.com you can:

• Track as many pages you need,

• Use unlimited number of keywords,

• Work together with Partners, Agencies,

• Get software updates which fits to your needs.

Why ZoomSphere.com?

Dashboard

• Personalized workspaces that can be shared with colleagues, partners, agencies.

• Add as many workspaces you need.

• Each workspace contains modules you set for your own preferency, to get specific statistical data for your company/clients.

Publisher ModuleCalendar designed interface used for publishing in all major social accounts. Schedule your posts, work together with Partners.

Social media ModuleList your own, or your competitors social media posts in a single feed. Track and analyize content, get statistics.

Customer Care ModuleManage user's posts, questions, and comments with the possibility to assigning to colleagues. Check the effectivenes, and quality of your CC center.

CRM Cards Module Identify your leads or ambassadors, with an overview on past communication and activity in alll social networks.

Report Builder ModuleMenu which allows various combination of modules to set up your own reports.

Modules

Monitoring ModuleSearch for specific keywords on the web, in forums, or communities.

Analytics ModuleAnalysis of social media appearances using graphs, or tables.

Comparisons ModuleComparative statistics, competitors analysis, interactions, shares, top posts, and more.

• Analytics module indexes the efficiency of your pages using the metrics listed above:

- Fan's/Follower's Trend, - PPTA, - Top Users, - Engagement, - Admins posts, activity.

• For your owned pages there are also available:

- Demographic data, - Post's engagement, - Like/Unlike Source, - Page Fans Online, - Most Active Users, etc.

Analytics Module

• Compare the activity of your owned sites, and competitors pages.

• Data available in graphic mode, but you can also find tables.

• Metrics: -Fan's/Follower's Trend, - PPTA, - Distribution of interactions by hour, by day, by week, - Admin Post's by Type, - Top Posts.

Comparisons Module

• Set targetting options, labels for content type, schedule your post's appearance.

• Publish text-, photo-, or video content, ore use links in your posts.

• If working with Partners, or Agencies set your own approval process, assign posts to responsible colleagues.

• You can track the communication, and change log related to each post.

Publisher Module

• Monitor your own, or your competitor's communication in this feed.

• You can tag and lable content for analyzing, check insights for your own posts, view statistics.

• Insights for your owned posts: - Reach, - Impressions, - Interactions, - Storytellers, - Enaged Users.

• Statistics available for SMF module : - Daily Trend, - Share of Sources - Top Users, - Activity Log, - Distribution of Labels and Tags, - Incoming Messages, - Response Time.

Social media feed

• Set up your own rules, operators for your keywords.

• Search results are displayed in a feed, where you can work with it.

• Available functions: - Labeling, tagging - Comment, like, retweet - Direct link to the source of the selected content - Assign content to team members

Webmonitoring

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• Solving of user's posts and questions with possibility of assigning them to colleagues. Evaluation based on Response Time metric.

• Create namecards for leads and ambassadors.

• You can find the statistics available for the Social Media Feed, and the Activity Log of your Customer Care Center:

- Checks, - Answers, - Avg Response Time, - Post Classification, - Tags, - Quality. - TOP 5 worst response time comments, - TOP 5 worst quality responses .

Customer Care

• Save your important social contacts.

• Identify your leads, confirm their social accounts listed automatically on the CRM surface,

• Track your fan's whole previous activity, or public social communication in History, or Social Streamtabs.

CRM Cards

• Use Report Builder menu to create various reorts using all modules set before.

• More tha 40 metrics available.

• Generate automatic reports.

• Edit, save, or export reports, as you like.

Report Builder

References

Our Partners