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Inventory and Reporting Reports

Overview of Inventory and Reporting ReportsThere is one set of Inventory and Reporting Reports available to users. The Reports function provides a variety of reports that are based on the devices that have been either manually or automatically discovered in your network. The Transport Gateway securely uploads the collected device information to the IR backend for report processing.

Inventory Reports consists of four different types of reports:

• Summary Reports

• Inventory/Product Alerts Reports

• Install Base Management Reports

• My Reports

These four reports provide the following information:

• Displays different hardware and software characteristics of your network.

• Lists product alerts that may affect devices in your network.

• Identifies what devices have service contracts associated to them and those devices that need them.

• All user requests for CSV / PDF once processed will be displayed in the My Reports Page

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Inventory ReportsThe Inventory reports give a complete overview of the Hardware, and Software characteristics. These reports also identify exceptions in your network and provide a complete look at your network's composition and any incomplete data.

The topics in this section describe the different types of Inventory reports you can request and view:

• Summary Reports

• Inventory/Product Alerts Reports

• Install Base Management Reports

• My Reports

To access the Inventory Reports noted above, perform the following steps:

Step 1 Click the Reports tab, which displays the Summary Reports page by default, or click one of the report types in the reports list, which displays the respective Reports page.

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Summary ReportsThe Summary Reports provides an overview of all the devices that the Cisco Network Collector (CNC) successfully found in the customer network. Summary Reports provides an overview of the device hardware and software (IOS and non-IOS) used in the customer network:

There are three reports that provide a complete look at the network's composition and also identifies what areas of the network have incomplete inventory data and why.

Summary Reports are created automatically for each uploaded inventory. The Summary reports include the following reports:

• Executive/Management Report

• Incomplete Inventory Report

• Exceptions Report

Executive/Management Report

The Executive/Management Summary Report identifies which devices in the network were successfully found, contacted and had their inventory data collected.

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The Executive/Management Summary report provides the following summary information on the devices in the uploaded inventory:

Device Summary:• Total number of devices discovered (Chassis); those devices uploaded and

processed by the Cisco back-end.

• Devices by Series and Model.

• Both IOS and Non-IOS devices are categorized by: Software Major Release, Software Feature Pack and Vendor/Model.

To generate the Executive/Management Summary Report, perform the following steps:

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Check the Executive/Management check box.

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Step 4 Click Run Report; the Executive/Management Summary Report Results page appears.

Step 5 To request a report in either a PDF or XLS format, click either Request PDF Report or Request XLS Report. When IR finishes the requested reports, they can be accessed by clicking the My Reports link.

Note Any of the header text that is underlined indicates that the column can be sorted by clicking the header text.

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Charts:• Provides a pictorial representation of the devices in the form of bar charts.

• Bar charts are generated for:

– Cisco devices by Product Series

– Cisco IOS devices by version

– Cisco Non-IOS devices by version

When the Chart On option is selected, the bar chart results are appended to the bottom of the results page.

The bar chart portion of the results is shown in the following graphic.

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Note The bar chart figure shows only a portion of the bar chart section for the chassis series, due to the large web page size.

Incomplete Inventory Report

The Incomplete Inventory report lists those devices that were identified in the network (i.e. discovered or identified in a customer seed file), but provided incomplete inventory data due to an access protocol error. The report provides

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details about the technical difficulties that occurred when trying to access the device. The following protocols are the protocols that are used to access then collect the inventory data for a device:

• SNMP

• Telnet

• SSH

Note Only devices that had access protocol problems, when trying to obtain device inventory information, are included in Incomplete Inventory report. Devices for which the inventory was collected are excluded from this report and are instead displayed in the Executive/Management Report.

The details about the access protocol difficulties that were encountered while collecting the inventory are included as part of the inventory upload, some of the examples of the problems are listed below:

• Ping: Unverified

• Telnet: Unrecognized Login Prompt

• SSH: SSH not enabled on socket 22

• Telnet: Invalid TACACS Username/Password

• SSHNEW: Device not reachable/Protocol Disabled

• Telnet: Missing Enable Password

• Telnet: Missing Telnet Password

• Telnet: Telnet Connection Failed

• Telnet: Telnet Connection Dropped

• SNMP: SNMP Connection to failed, Connection timed-out

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To generate the Incomplete Inventory Report, perform the following steps:

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Check the Incomplete Inventory check box.

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Step 4 Click Run Report; the Incomplete Inventory Report Results page appears.

Step 5 To request a report in either a PDF or XLS format, click either Request PDF Report or Request XLS Report. When IR finishes the requested reports, they can be accessed by clicking the My Reports link.

Note Any of the header text that is underlined indicates that the column can be sorted by clicking the header text.

Exceptions Report

The Exceptions report identifies those devices that were successfully found in the network and had their inventory data collected, but have a specific exception noted.

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The report identifies the specific exception that is associated with each device that occurred during the inventory processing. Some of the exceptions include:

• Duplicate Host Name

• Duplicate IP Address

• Insufficient Memory

• Special OS Release

• Interim OS Release

• Maintenance OS Release

• Early Deployment OS

To generate the Exceptions Report, perform the following steps:

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

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Step 3 Check the Exceptions check box.

Step 4 Click Run Report; the Exception Report Results page appears.

Step 5 To request a report in either a PDF or XLS format, click either Request PDF Report or Request XLS Report. When IR finishes the requested reports, they can be accessed by clicking the My Reports link.

Note Any of the header text that is underlined indicates that the column can be sorted by clicking the header text.

Inventory/Product Alerts ReportsThe reports in this category provide specific details about the devices in an inventory upload. This report category lets you specify different search criteria, which lets you obtain a specifically focused report; reports in this category include:

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• Basic Inventory Report

• Product Advisory/ Field Notices

• Affected Devices

• Custom Reports

This Report group provides more specific details about the devices in the inventory. The following information describes the different behavior characteristics on this page:

• The user can select only one inventory report at a time.

• Selection of Basic Inventory, Product Advisory/Field Notices, and Affected Devices automatically selects the applicable check boxes in the search criteria fields for the corresponding report.

• A user that either un-checks or adds more columns to the non-custom type reports will automatically change the report to a 'Custom' type report.

• The report is displayed on the same page, and above the report there is a link to show/hide the list of search criteria/check boxes.

The Search Criteria area has the following key category areas, with associated sub-categories off of them:

• General Device Details:

• Contract Details:

• Device Details: Chassis:

• Device Details: Cards:

• Product Alert Details:

Note The Basic Inventory report and Custom report both reference all the devices that were found in the network. The Product Advisory/ Field Notices report and Affected Devices report reference only a subset of the found devices; they list only those devices that are affected by the alerts and notices that are noted in these reports.

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Basic Inventory Report

The Basic Inventory report is a device summary report that provides basic details about the devices in the inventory. This report identifies the Hardware / Software Details of all the discovered device chassis and installed cards.

When this report is selected, specific pre-determined check boxes are selected for processing this type of report. If you select or de-select any other check boxes then the report automatically changes to a custom type report.

To generate the Basic Inventory Report, perform the following steps:

Note Not all the options for Basic Inventory are displayed, due to large web page size.

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

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Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Click the Basic Inventory radio button.

Step 4 Click Run Report; the Basic Inventory Summary Report Results page appears.

Product Advisory/ Field NoticesThis report displays the list of devices in the customer network that are affected by one or more of Cisco's specified and published product alerts.

When this report is selected, specific pre-determined check boxes are selected for processing this type of report. If you select or de-select any other check boxes then the report automatically changes to a custom type report.

To generate the Product Advisory/ Field Notices Report, perform the following steps:

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Note Not all the options for Basic Inventory are displayed, due to large web page size.

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Click the Product Advisory/ Field Notices radio button.

Step 4 Click Run Report; the Product Advisory/ Field Notices Summary Report Results page appears.

Affected Devices

This report displays a list of product alerts and field notices that impact one or more devices in the customer's network, and also provides a drill-down function to view the number of devices impacted by a specific product alert/field notice and which devices are impacted.

When this report is selected, specific pre-determined check boxes are selected for processing this type of report. If you select or de-select any other check boxes then the report automatically changes to a custom type report.

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To generate the Affected Devices Report, perform the following steps:

Note Not all the options for Affected Devices are displayed, due to large web page size.

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Click the Affected Devices radio button.

Step 4 Click Run Report; the Affected Devices Report Results page appears.

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Custom Reports

You can customize the Inventory report by applying filters and selecting as many output attributes as available. The following are the search criteria attributes that are applicable for the inventory reports. The search criteria attributes are grouped into five categories:

• General Device Details

• Contract Details

• Device Details: Chassis

• Device Details: Cards

• Product Alert Details

To generate the Custom Report, perform the following steps:

Note Not all the options for Custom Report are displayed, due to large web page size.

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Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory Name field drop-down list.

Step 2 Select an Inventory from the Inventory Name drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

Step 3 Click the Custom radio button.

Step 4 Select those check boxes for the data elements you would like to include in the report'.

Note Check the Select All check box to select all the check boxes for the corresponding category. It is possible to select all the checkboxes; doing so will generate a very large report. There are some sub-categories that also let you specify time frames for certain events.

Step 5 Click Run Report; the Custom Report Results page appears.

Install Base Management Reports The Install Base Management Report contains only one report, the MACD Report, which is covered in the next section.

MACD Report Overview

The MACD (Move, Add, Change and Delete) report currently supports the Add, and Delete functions. The MACD report compares the devices from two different inventory uploads. In the example below; one upload is from an inventory performed earlier (i.e. Jun. 1), the other upload is from an inventory performed on the same network area but at a later date (i.e. Aug. 1).

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Note The "customer network1" and "customer network2" sites are in different locations.

The example above displays a MACD report that compares the inventory uploads performed on June 1, 2008 and Aug. 1, 2008. The MACD report identifies the following MACD statuses for the device:

• MACD Add - The August upload contains the devices 7, 8 and 9, which were not present in the June upload. The MACD report specifies these three devices (7, 8 and 9) with a MACD status of ADD.

• MACD Delete - Devices 3 and 6 were in the June upload but were not present in the August upload. The MACD report specifies these two devices (3 and 6) with a MACD status of DELETE.

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Note MACD shows only those devices that have a successful SN/PID validation in the report. A successful SN/PID validation means the following tasks have occurred for a device:

• Has been successfully contacted by a protocol (SNMP, Telnet, SSH)

• Had a successful inventory

• The SN and PID were found in the database and correlate with each other and with the device.

The MACD report also compares devices which do not have validated Serial Number and Product ID; without this validation, the devices will show as unavailable, since we can't relate these devices to previously uploaded data.

MACD Report

This report identifies the list of MACD devices in your network. This list provides a delta between devices (only Chassis and Cards) from the previous and in the current aggregated inventories.

To generate a MACD Report, perform the following steps:

Step 1 Select an Entitled Company from the drop-down list; this loads Inventory names from that Entitled Company into the Inventory field drop-down list.

Step 2 Select an Inventory from the drop-down list.

Note It may take a moment before you can select an item from the inventory list, due to the application loading the inventory data.

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Step 3 Specify a start date by clicking the calendar; the start date must be either today's date or an earlier date.

Step 4 Specify an end date by clicking the calendar; the end date must be either today's date or a data that is not earlier then the start date.

Step 5 Click Run Report; the MACD Report Results page appears.

My ReportsAll user requests for PDF or XLS formatted reports, once processed, will be displayed on the My Reports Page. When the report is available for download, two events will occur:

• An email notification will be sent when the XLS / PDF version of the report is generated.

• The My Reports page has a table that contains links to the previously requested XLS / PDF version of the reports; a new entry is added to the table for the most recently requested report.

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When a PDF version of a report is requested IR displays a message that indicates that the report request was received and that a notification will be sent when the report is available for download.:

Step 1 Click My Reports to see the PDF version of the specified file; the My Reports page appears.

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When a XLS version of a report is requested IR displays a message that indicates that the report request was received and that a notification will be sent when the report is available for download.:

Step 1 Click My Reports to see the PDF or XLS version of the specified file; the My Reports page appears.

Step 2 Click on the hyperlinked XLS or PDF, in the format column, to see the respective PDF or XLS version of the report.

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Overview of Inventory and Reporting ReportsInventory ReportsSummary ReportsExecutive/Management ReportIncomplete Inventory ReportExceptions Report

Inventory/Product Alerts ReportsBasic Inventory ReportProduct Advisory/ Field NoticesAffected DevicesCustom Reports

Install Base Management ReportsMACD Report OverviewMACD Report

My Reports

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