Invitation to Wiener Walzer

Quality first in Austria

HOPE Agora 2014 Amsterdam

Many musicians, challenging conduction

• Federal Ministry of Health • 9 Provinces • Health insurance system • Public hospitals • Private non profit hospitals • Private profit hospitals • General Practicioners • Specialists • Patients

They all have to play their part to achieve quality

”In Austria, we have listened to some promising rehearsals...”

Austrian Health Reform • Strengthening Primary Care • Adapting opening times to

patient’s needs • Shift from inpatient to

outpatient services • Patients’ health literacy and

responsibility

Better access for citizens to health services

Electronic Health Record Act

2013 2014 2015 2016 2017

Federal Act

Opt-out possibility

begins Public hospitals connection and

e-medication Connection of private facilities

GPs connection

Improving the flow of information in the Healthcare sector for Austrian citizens

New hospitals are being built to assure good quality for patient

Philosophy of ”healing environment”

Some services will be moved to new hospitals to benefit from multidisciplinary health care

• A new legal framework • Nationwide Outcome Quality

Measurement • National Patient Surveys • Patient Safety

Austrian Quality Strategy

www.qualitaetsplattform.at

National Patient Surveys

• Collect information from the patients’ point of view in all areas of the health care system

• Use the information to improve the health care system

• The measurement of patient safety has been standardised (internationally and nationally comparable)

• Patient orientation • Transparency • Effectiveness and efficiency • Patient Safety

Systematic quality work throughout the health system

• Austrian Inpatient Quality Indicators • Status of health care for the selected areas • 191 indicators/46 areas • Quality certification

Quality indicators

< xx%

< yy%

< zz%

Improve personal skills and satisfaction for staff members

Interne Psychosoziale Servicestelle

Continuous professional training • Standardized training for e-health data • 24/7 helpline • Online platforms for e-learning • Practical training

Personal psychosocial support

The music is playing in Austria and the waltz goes on

We would like to say

THANK YOU DANKE

to HOPE organisation, to our Coordinators,

Gerti, Gabriella, Doris, and colleagues

Tak – Merci – Koszonom – Paldies – Gracias

Anne-Margrete, David, Gabriella, Ieva, María

Anne-Margrete Denmark

Maria Spain

Ieva Latvia

David France

Gabriella Hungary