io t commerce how to sell an app on four wheels
TRANSCRIPT
IoT Commerce or How to sell an App on four wheels?
Michael VaxPrincipal Product Managerhybris, SAP Company
Image: heimarck.com/wp-content/uploads/2015/01/Tesla-Roadster-Interior-2016-Wallpaper-Car.jpg
IoT Products
are Different
RequireDifferent Business Models
NeedDifferent
Commerce Tools & Systems
IoT Products
are Different
RequireDifferent Business Models
NeedDifferent
Commerce Tools & Systems
You are in s/w business
“If you went to bed last night as an industrial company, you’re going to wake
up this morning as a software and analytics company.”
Jeff Immelt, CEO of General Electric, Minds+Machines summit, 2014
What OS Version is Your Car?• For Tesla the current OS version is 7.0
• Tesla has been updating vehicles through software downloads since 2012
• 7.0 adds new autopilot features that allow the car to stay in its lane, change lanes, and parallel park itself.
• This feature is in public Beta
• Auto-park in garage is on the roadmap for 7.1
• https://teslaos.github.io/ - open sourced on GitHub
CC BY-SA 2.0 Flickr
CONSOLE SOFTWARE 2.29 - APRIL 8, 2015New Feature: Set-Top Box Sync Technology Discover SE consoles are now fully compatible with the largest selection of Cable TV, Satellite TV and IPTV set-top boxes in the fitness industryCONSOLE SOFTWARE 2.28 - JANUARY 12, 2015New Lifescape Virtual Courses including Panama Ride, Costa Rica Waterfall and Artentine Patagonia, BlueTooth heart rate monitors now compatible Apple Inc. products can now connect via BlueTooth to transfer workout data to the LFconnect app and use the device as a secondary workout displayCONSOLE SOFTWARE 2.27- AUGUST 19, 2014Bug fixes and performance improvements for all Discover SE & SI Tablet Consoles, and support for the FlexStrider Variable-Stride Trainer.CONSOLE SOFTWARE 2.26 - JULY 15, 2014Bux fixes and performance improvements for all Discover SE & SI Tablet Consoles, and support for the PowerMill Climber CONSOLE SOFTWARE 2.25 - MAY 27, 2014Flipboard added to on-console apps on Discover Tablet console (English Only) – app must be turned on in the systems configuration settings Welsh language added to Lifescape courses and on-demand content screens CONSOLE SOFTWARE 2.24 - MARCH 25, 2014Bluetooth data exchange for Android devices using LFconnect app Welsh Language added CONSOLE SOFTWARE 2.23 - JANUARY 23, 2014PaoFit, BullTrainer, Cardio Legend, and Kinomap images now included in the mobile app section on the console Stream Netflix, etc. from iPhone
Backend s/w
Frontend s/w
Partner Ecosystem
Adding Services
PRODUCT PRODUCT + SERVICE
+
For IoT Product We Know how it is Used
Che
ckou
t
?
For IoT Product We Know how it is Used
Che
ckou
t
From Mass Production to Mass Personalization
IoT Products
are Different
RequireDifferent Business Models
NeedDifferent
Commerce Tools & Systems
Subscriptions
PRODUCT PRODUCT + SERVICE
+
√Subscribe
Multiple Degrees of Business Model Innovation
BUY-ONCE PRODUCTS
PRICE
SUBSCRIPTION PRODUCT
PAY-NOW PRICE
FREE TRIAL
RECURRING PRICE
SUBSCRIPTION TERMS
USAGE PRICES
ENTITLEMENTS
NO
X MONTHS
NO CONTRACTS
X YEARS
Your potential customer base
One Subscription Plan is not enoughPr
ice
$
$$
$$$
Your potential customer base
One Subscription Plan is not enough
• Prime user base
Pric
e
$
$$
$$$
• Advanced users
• Occasional users
Consumption-based pricing is going
mainstream
Pay as you drive
Citroen offers a novel “pay-per-use” option with the C4 Cactus.
Source: europe.autonews.com/article/20140312/ANE/140319975/0/SEARCH
Insurance – Pay as you Drive
Source: https://www.metromile.com/blog/uber-driver-insurance-ab2293/
Cross-sell
Image from Essential Hospitality
Cross-sell based on order history
+ Usage Data
Image source: community.arm.com/
Cross-sell for IoT
Affiliates
Schedule Service & Part Replacement
Included Subscription for Detergent with 3 months free trial
period
Suggest Replacement
Machine
Advertise new Fabric Softener
http://www.fastcoexist.com/3039725/this-insurance-company-pays-you-to-walk
Turning Data into $$$$
Loyalty program - Rewarding Purchase
IoT Loyalty Program – Reward Usage
For calories burned
For energy saved
For miles driven and trips
shared
For every wash
Monetizing Partner Ecosystem
connected devices are point-of-sale for e-commerce, search boxes and app stores for services, and ideal place for discovery of a
purchase intent.
Product as a Platform
The value of your platform to a partner and the likelihood of their developing to it is directly proportional to the amount of business the partner is able to capture through
the platform. http://pragmaticmarketing.com/resources/becoming-a-platform
IoTProduct
API
SDK
Dev. Community
Revenue Sharing
With different ways to monetize their
solutions IoT makers can now afford
a negative BOM (bill of materials), by
subsidizing the cost of hardware
with the revenues from bundled
services
IoT Products
are Different
RequireDifferent Business Models
NeedDifferent
Commerce Tools & Systems
Flexible Catalog
SERVICES DIGITAL PRODUCTS
PHYSICAL PRODUCTS
Bundles
MULTIPLE PRODUCTS
PRODUCT + SERVICE
DIGITAL & PHYSICAL PRODUCTS
FLEXIBLE PRICING
PAY-NOW PRICE
FREE TRIAL
RECURRING PRICE
SUBSCRIPTION TERMS
USAGE PRICES
ENTITLEMENTS
NO
X MONTHS
NO CONTRACTS
X YEARS
Term frequency & length Renewal type Cancelation
SUBSCRIPTION TERMS Frequency Cycle type Cycle day
BILLING CYCLE PLAN
SUBSCRIPTION PRODUCT
Subscriptions
Flexible Pricing & Subscriptions
SUBSCRIPTION PRODUCT
• One time price(s)• Recurring prices• Consumption based prices
Subscriptions – Recurring Prices
SUBSCRIPTION PRODUCT
• Multiple periods:• Free trial first month - $0• From 2nd to 4rd month - $5 • $3 afterwards
Subscriptions – Consumption Based Prices
SUBSCRIPTION PRODUCT
• Usage Units:• API Calls• Km Driven• Customer accounts
• Multiple Tiers:
$15
$10
$5
1-30 Users
30-100 Users
100+ Users
Subscription Billing & Management
SUBSCRIPTION BILLING PROVIDERS
Billing & Payments• Recurring billing• Usage based billing• Billing frequency• Billing date• Middle cycle upgrades &
cancelation• Financial reporting and revenue
recognition• Different payment methods
Subscription Billing & Management
SUBSCRIPTION BILLING PROVIDERS
Account Management• Billing account• Payment details• CC Expirations• Change payment method• Billing history
Subscription Billing & Management
SUBSCRIPTION BILLING PROVIDERS
Subscription Management• Active subscriptions and terms• Subscription renewal• Upgrade / Downgrade• Cancelation• Pause/Resume• Self-Management
“THE INTERNET OF THINGS (IOT) IS TURNING MANY MANUFACTURERS OF "THINGS" INTO
FIRST-TIME SOFTWARE VENDORS THAT NEED LICENSING AND ENTITLEMENT MANAGEMENT
(LEM) SOLUTIONS”GARTNER, INC.
ENTITLEMENT IS A RIGHT TO ACCESS A BENEFIT OR SERVICE
ENTITLEMENT CAN BE
METERED - 20 GB of storage- 100 km free
OR NON-METERED- Access to a premium feature
Entitlements as a Link Between Products & Services
ONSITE MAINTENANCE EACH QUARTERACCESS TO KNOWLEDGEBASETRAINING FOR 3 EMPLOYEES
WARRANTY PREMIUM FEATURES
PRODUCT SERVICESENTITLEMENTS
SmartDevice
Services
Entitlements as a Link between Products & Services
PRODUCT SERVICESENTITLEMENTS
2 free appointments with Personal Trainer
Consultation with Dietitian
Access to Premium Reports
Entitlement Grants
Customer Support
Online shop
Marketing Campaign
Third Party Systems
GRANTS
Access Control & Metering
ACCESS CONTROL & METERING SYSTEM
USER HAS USED X…
Subscription Billing
USAGE DATA
GRANT/REVOKE ENTITLEMENT
Online Store Analytics
DOES USER HAS RIGHTS TO Y?
EXTERNAL SYSTEMS
Manage Entitlement
s
Order Orchestration
Shipment
Service
Download
Entitlements
EXTERNALSYSTEMS
Customer Support
Remote Monitoring
Replacement Parts
Service
Selling Additional Products & Services
Marketplace to Support Product as a Platform Model
Partners
Publish to MP
Revenue(x%)
Buy Partner’s Product
Buy device
Platform Owner
Customers
Marketplace
THANK YOUGetting in touch:
[email protected] de.linkedin.com/in/michaelvax