ip expo 2009 - network optimization - taking an end-to-end best practice approach
TRANSCRIPT
Network optimizationtaking an end-to-end best practice
approach IP’09 EXPO – Earls Court London
Jean Critcher, Solution Director for Business Acceleration
Peter Glock, Managing Consultant
2 IP'09 Expo - Network Optimization End to End Approach
the objective – to optimize all components
private or public VPN
regional officesregional offices
end-users/partnersend-users/partners
branch officesbranch offices
routers/switchrouters/switch
primary data centerprimary data centerapplication farmapplication farm
back-ups
back-ups
load balancers
firewallsfirewalls
DAS/SAN/
NAS/IP SAN
SAN storage
data/backup consolidation
SAN optimization data availability,
performance and scalability
data/backup consolidation
SAN optimization data availability,
performance and scalability
server/applications high availability
server/applications high availability
server/links availability and load balancing
server-based CPU extensive processing
server/links availability and load balancing
server-based CPU extensive processing
bandwidth optimization quality of service
bandwidth optimization quality of service
application acceleration and response time
application acceleration and response time
IP'09 Expo - Network Optimization End to End Approach 3
performance lifecycle management
the key to successful network optimization deployments and faster
payback
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step 1 : map business to IT initiatives
identify your top business strategies impacting application decisions, for example:
rapid go-to-market service launches
expanding into new markets transforming internal
business processes improving overall customer
service quality improving customer
centricity fostering more collaboration
among employees
identify your top IT initiatives to support these business strategies, for example:
increasing security new application
deployments, ie. collaborative tools
impact on current business applications
disaster recovery initiatives voice & communications
enhancements infrastructure consolidation resolving current application
issues
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IT director: selecting a best of breed optimization technology solution that aligns to the business
infrastructure services director: realizing cost benefits of consolidation without losing performance
business application owner: improving application visibility and enabling business transparency
CIO: employing a performance management solution strategy that adapts with business change
end-user: improving application usage experience CEO: increase innovation
and speed to market while reducing costs and maintaining quality
step 2 : identify the organizational needs
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step 3 : identify applications
application type and status new deployment release change legacy, already deployed
application profile who is using it? which business
units? is this a Top 10 corporate
application number of users & their
locations number of servers & locations what are the critical business
processes what are the bandwidth and
response time requirements what are the known
performance issues
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step 4 : identify key performance indicators (KPIs)
objective: to identify KPIs or metrics that will quantify performance & management requirements as they relate to a business objective
For example…..
1. to improve overall customer service quality with enhanced front of house systems: – improve check-in/out time by y%
2. to foster more collaboration among employees requires a new unified communication client deployment – increase end-user access & usage of key corporate
applications by x%
3. to increase go-to-market services deployment, requires a release change to the current project lifecycle application – decrease deployment time of new releases from 12
months to 6 months
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step 5 : determine the infrastructure constraints
Example Checklistapplication is “WAN
ready”
network transport and bandwidth usage
efficiency
performance impacts and bottlenecks for the
server locations and remote users
application level security
application visibility and monitoring
application reports relate to KPIs
application SLAs map to KPIs
through network and application
performance profiling, behavior
analysis and predictive modeling
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step 6 : determine what to outsource
what is core vs. non-core corporate activity
what can be managed and maintained internally at low cost
common areas considered:
application development application performance
planning and management WAN optimization and
Application Delivery technology - validation, management and ongoing innovation
network & IT infrastructure management
service management
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step 7 : determine service model needs example service models
managed IT servicesfocusing on the data center
• managed application infrastructure
• managed application solutions
• managed security solutions
• systems integration• application-level SLAs• delivery / support on
any network
consulting
project management
service management
field services
integratorCPE-based customizable services on any network
• equipment resale & leasing
• delivery / support on any network
• from basic maintenance support to monitoring to fully managed services
•application traffic management•application performance optimization•application performance monitoring
• network-based application performance SLAs
• same delivery / support model with the MPLS VPN
network-centricstandard and cost-effective solutions leveraging Orange
MPLS VPN
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key technology players supporting theseservice models
managed IT servicesfocusing on the data center
consulting
project management
service management
field services
integratorCPE-based customizable services on any network
network-centricstandard and cost-effective solutions leveraging Orange
MPLS VPN
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step 8 : develop the business caseweighting performance and management costs
validating technology against business and technical requirements
reactive or proactive monitoring
reporting – technical and business-view
network, IT infrastructure and application management
required SLAs – from IT infrastructure, network and up to the application level
service management and on-going consulting
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Business Acceleration
IP'09 Expo - Network Optimization End to End Approach
value proposition
Orange Business Services helps multi-national customers to achieve
• rapid go-to-market services deployment• higher end-user productivity• optimized resources adaptable to business change• rapid ROI, lower TCO
through a solution providing visibility, monitoring and management of applications, their performance and the underlying infrastructure.
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HQ in London, 30 offices in 21 countries round the world with 3,000+ legal advisers
first billion-dollar law firm 6 global practice areas: Banking & Finance;
Capital Markets; Corporate / M&A, Litigation and Dispute Resolution; Real Estate; Tax, Pensions and Employment
results and benefits roadblock to major
strategic projects removed increased utilisation of
network significant performance
improvements seen for key business applications
no disruption / change to users working practices
positive feedback from end-users on improved network performance
leading law partnership choose Orange for network optimization proof of concept consultancy
Orange solution management of WAN
optimization vendor selection – chosen provider was Riverbed
proof of concept - pilot test that the technology would deliver the targeted benefits in the Clifford Chance environment
plan specification, design, costings, Project Management
support through 3 phases of roll-out
issues and challenges
unsuitable WAN/application infrastructure potentially slowing down major strategic projects – Data Center consolidation; Hub and Spoke collapse; global desktop refresh & rollout; new applications rollout; IPT, videoconferencing.
growing impact on the global organisation – collaboration and productivity and, potentially, on customer service
IP'09 Expo - Network Optimization End to End Approach
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summary
8-step lifecycle approach to enable performance lifecycle management:
1. map business needs to IT initiatives
2. identify organizational needs
3. identify applications
4. identify key performance indicators (KPIs)
5. identify infrastructure constraints
6. determine what to outsource
7. determine service model needs
8. develop the business case