isa: interoperability solutions for european public administrations egov conference "where we...

ISA: Interoperability Solutions for European public Administrations

eGov Conference"Where we are, where we are going"

Vilnius14-15 November 2013

Margarida [email protected]

Modernisation of public administrations: obstacles (and keys of success?)

Click to edit Master title style

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"The modernisation of public administrations should continue through the swift implementation of services such as e-government, e-health, e-invoicing and e-procurement. This will lead to more and better digital services for citizens and enterprises across Europe, and to cost savings in the public sector. Open data is an untapped resource with a huge potential for building stronger, more interconnected societies that better meet the needs of the citizens and allow innovation and prosperity to flourish. Interoperability and the re-use of public sector information shall be promoted actively. EU legislation should be designed to facilitate digital interaction between citizens and businesses and the public authorities. Efforts should be made to apply the principle that information is collected from citizens only once, in due respect of data protection rules."

"The modernisation of public administrations should continue through the swift implementation of services such as e-government, e-health, e-invoicing and e-procurement. This will lead to more and better digital services for citizens and enterprises across Europe, and to cost savings in the public sector. Open data is an untapped resource with a huge potential for building stronger, more interconnected societies that better meet the needs of the citizens and allow innovation and prosperity to flourish. Interoperability and the re-use of public sector information shall be promoted actively. EU legislation should be designed to facilitate digital interaction between citizens and businesses and the public authorities. Efforts should be made to apply the principle that information is collected from citizens only once, in due respect of data protection rules."

Extract from Council Conclusions, October 2013

Modernisation of public administrations



Why does it matter?

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Public sector: nearly half of EU GDP

Public procurement: 19% of EU GDP

By using e-procurement - savings of 5%-20% of procurement expenditure (€100 - €400 bn annually)

Public sector: more than 25% of the total employment in EU

Public sector is part of the solution to the economic crisis


Statements on paper

Personal data

Info I1

Info I2

Info I3

Info I4

Info I5

Statement NN

Secu

re co

nnectio

n n

etw

ork

Streamline cross-sector Public Services

4Ministry B

Ministry A

Ministry C

Ministry A (MSY)

Ministry A (MSZ)

Ministry B

Ministry C

National ID register

Register R1

Register R2

Register R3


Courtesy of Regional Directorate for Sea Affairs, Azores

Sharing data across sectors

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Efforts already made

towards the modernisatio

n of Public Administrati

ons

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"four out of five companies think public services need to work harder at becoming more innovative."

From a 2012 Eurobarometer, survey on public sector and company innovation


Click to edit Master title style• Develop synergies among institutions• Unlock data across sectors• Share services and solutions• Optimize and simplify across ministerial

boundaries

Walk the extra mile … towards

an interconnected

government model

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Enabler = Interoperability

Enabler = Share and re-use


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Obstacles?

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Click to edit Master title style– Legacy technology

• replacing older information systems

– Legal and political factors• Enforcement of the NIF regulation may prove to be

problematic• No enforcing law at European level for interoperability and no

supporting law

– Organisational Country size and complexity, the distribution and

delegated character of its government or its size Lack of interaction and cooperation among PAs Resourcing (time, financial, skills ...)

– Technical

Interoperability barriers

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Findings from the National Interoperability Framework (NIF) Observatory on barriers in establishing and implementing NIFs


Click to edit Master title style Legal:

• IPR

• misuse, liability and warranty

• lack of awareness of existing policies and regulations

Administrative and financial

Lack of financial incentives

Initial costs of sharing Organisational and communication

• Lack of visibility of existing available solutions including standards and specifications

• Language

• Lack of information and documentation

• Lack of trust

Lack of coordination across different organisations• Lack of common requirements ("one size fits all")

Technical and architectural• Lack of support and maintenance

• Lack of quality

• Lack of technical and semantic IOP

Barriers to sharing and re-use of solutions



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"managing governance levels is a challenging task"

"Coordination is required both vertically, i.e. across administrative levels, and horizontally…"

From "Industrial performance scoreboard and Member States' competitiveness performance and implementation of EU industrial policy"



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Addressing organisational

barriers

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Click to edit Master title stylePolitical Context

Organisational Interoperability

Legal Interoperability

Semantic Interoperability

Technical Interoperability

LegislativeAlignment

Aligned legislation so that exchanged data isaccorded proper legal weight

Coordinated processes in which different organisations achieve a previously agreed and mutually beneficial goal

Planning of technical issues involved in linking computer systems and services

Cooperating partners with compatible visions, aligned priorities, and focused objectives

Organisation and ProcessAlignment

Semantic Alignment

Interaction & Transport

Precise meaning of exchanged information which is preserved and understood by all parties

Political Context

Organisational Interoperability

Legal Interoperability

Semantic Interoperability

Technical Interoperability

LegislativeAlignment

Aligned legislation so that exchanged data isaccorded proper legal weight

Coordinated processes in which different organisations achieve a previously agreed and mutually beneficial goal

Planning of technical issues involved in linking computer systems and services

Cooperating partners with compatible visions, aligned priorities, and focused objectives

Organisation and ProcessAlignment

Semantic Alignment

Interaction & Transport

Precise meaning of exchanged information which is preserved and understood by all parties

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European Interoperability Framework (EIF)


Click to edit Master title styleWhole of Government approach: Setting up effective governance structures Breaking down organisational silos and aligning business processes and related data exchange across different public administration bodies Delivering IT solutions is not sufficient, but needs to come together with process improvement and change

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EIF: Organisational Interoperability

Recommendation 15: Public administrations should document their business processes and agree on how these processes will interact to deliver a European public service.

Recommendation 16: Public administrations should clarify their organisational relationships as part of the establishment of a European public service.

Recommendation 17: Public administrations working together to provide European public services should agree on change management processes to ensure continuous service delivery.



Interoperability and sustainability (technical, operational and financial) over time when operating and delivering a European Public Service

Framework for the governance of interoperability activities across administrative levels.

Governance structures should assure:

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From « Organisational Interoperability in E-government », Herbert Kubicek, Ralph Cimander, Hans Jochen Scholl

Governance of public services and e-government

Political arena for intergovernmental cooperation

Centralisation & integration

Planning by permanent or temporary, existing or newly established governmental bodies

Federation & standardisati

on

Legitimisation by law or ordinance and/or contractor agreement

Shared IT Shared IT servicesservices

DirectoriesDirectories

Conversion of Conversion of data formatsdata formats

Buffering and Buffering and routing of routing of messagesmessages

- Provided by - Provided by clearing services clearing services and other and other intermediairiesintermediairies

- Regulated by - Regulated by Service Level Service Level AgreementsAgreements

IOP provisions

Implementation

Semantic IOP

Technical IOP

Business process IOP

Standards

Legal changes

EU EU contecontextxt

EU EU contecontextxt

Existing Existing systemssystems

Organisational changes

WantWants and s and needneed

ss

Public Public debatedebate

StakeholdeStakeholdersrs

Political context

IT governance

Organisational model

Involve all stakeholders

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Importance of reform trends for the surveyed senior public sector executives (1=not at all; 7=to a large extent)

From "Trends and impact of Public Administrations Reform in Europe: Views and experiences from Senior public sector executives"



Interoperability Maturity Model (IMM)

Collect, evaluate, disseminateEU IOP Cartography

National Interoperability Frameworks Observatory (NIFO)

Trans-European Systems assessment (TES)

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The business case

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Click to edit Master title styleReaping of benefits needs initial Reaping of benefits needs initial

investmentinvestment

BE: BE: IMIOIMIOWalloon Region subsidises the project by 1.2 M euro. The goal is to be sustainable in a few years.

UK: UK: G-CloudG-CloudCentrally financed G-Cloud

creates savings on many levels

NO: NO: FrikomportFrikomportCentral government provided

51.000 euro for the establishment of a platform where the application

could be shared and for the publication of the source code.

CHCH: financing eGov priority projects: financing eGov priority projectsCentral and regional financing of priority projects - 1.95 million EUR annual budget.



BE: BE: IMIOIMIO through central procurement and in-house development of common solutions the association provides competitive prices for its members.

UK: UK: G-CloudG-CloudSavings through shared procurement, sharing and re-using offered solutions expected at the level of £6 million annually

NO: NO: Friprogforeningen Friprogforeningen shared procurement model for IT development enables to share the cost of development among 70 municipalities

BE: BE: re-use of ePrior by the federal government with estimated potential benefits of 9.5 million EUR.


FR: FR: eBourgogneeBourgogneaccounting processes and control of legality 13 mEUR savings for State and 20 mEUR for members. 40 mEUR savings by pooling of resources and equipment

Demonstrating financial benefitsDemonstrating financial benefits

Click to edit Master title style……savings may come in many forms!savings may come in many forms!

EU: EU: EC ICT shared servicesEC ICT shared servicesNo need for large in house IT expertise. Common solutions - Reduction of complexities, costs. Central procurement – competitive prices / less HR need.

UK: UK: G-CloudG-CloudTransparent prices competitive market, more possibilities for SMEs. Fast purchasing savings in HR for public admins.


Click to edit Master title styleAccording to this model, for citizens that have to execute 10 transactions with the state when each transaction lasts 30 minutes each, the impact in the GDP is approximately:

– in Belgium €1,1 billion a year,– in Germany €7,9 billion a year,– in Italy €4,9 billion a year, etc.

These figures can vary with the number of transactions and the time spend on them.

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A Microsoft Research study

The economic impact of interoperability

one model

On the other side…On the other side…


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A strong business case!A strong business case!


Interoperability Solutions for European public Administrations

ISA a key enabler for Public Administrations to join forces, bring down e-barriers and overcome financial constraints

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Q&AQ&A

Click to edit Master title styleJoin ISA initiatives at: http://ec.europa.eu/isa/index_en.htm

and @ http://joinup.ec.europa.eu

http://goo.gl/eK1EY @SEMICeu http://joinup.ec.europa.eu

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one model

Why achieving interoperability in the public sector has an important positive impact on GDP?–We can define the value of an interoperable system as a function of the number of connected transactions.–The more connections there are the higher the value with a factorial progression is.

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Click to edit Master title styleAs we increase the number of connected services in the PA we have a significant increase in the value and the efficiency of the administration thus reducing the wasted hours of the citizens and businesses

We can measure the burden on GDP when a citizen needs to wait in line for a government service. We can consider this waiting time as wasted time.

We vary the number of activities a citizen has to carry out annually (paying taxes, filling out forms, obtaining permits, and others) due to laws or government requirements, as well as the number of minutes needed to fully execute each of the required activities.

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one model

isa: interoperability solutions for european public administrations egov conference "where we...

Documents

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eu gdp public procurement

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ministry c ministry

e procurement

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sector basis