ischool presentation 9/26/11
DESCRIPTION
TRANSCRIPT
Reference Services at Austin Public Library
Bonnie Brzozowski
Introduction and background
Library school Internships and
part-time jobs Austin Public
Library Reference Department
Reference at APL
Questions
Walk-ups, phone, email, chat, and text
Examples: In-depth research Ready reference Directional The bizarre
The wiki
Information guides and more
Information Guides Business information Legal information Job information
Referral Guide and Recommended Websites
Online Databases
Computer instruction
New Immigrants Centers
Study centers Talk Time Library tours Computer classes Multilingual
materials Adult literacy
collectionSource: The City Demographer, Department of lanning, City of Austin
Lisa Hamilton, [email protected]
Faulk Central Library, New Immigrants Center Manager
Also, Practiquemos Espanol
Readers’ advisory
APL Recommends Personal Picks Facebook RA!
Collection Development
Subject Specialist and Centralized Selector
Home economics, Computers, and Graphic Novels
Purchasing and weeding=constant action Typically spend $30,000/year
Outreach and Professional Duties at APL
Internal outreach and activities
Staff training OverDrive Database training
Committees Mayor’s Book Club Downloadables Committee (OverDrive)
External outreach
External outreach: social networks, blog, and YouTube
Social networks MySpace Facebook Twitter
APL Blog YouTube
Customer Service
The Reference Interview
If you learn nothing from this class… Observe and practice, if you can The beautiful art of communication
Questions, comments, need a new friend?
Bonnie BrzozowskiReference LibrarianAustin Public Library(512) [email protected]://www.bonniesue.net/