iskratel phone w10
TRANSCRIPT
Iskratel Phone W10
Quick Start
Official code: KSS7455B0-EAE-030
August 2016
Quick Start
All rights reserved.
Technical specifications and features are binding insofar as they are specifically and expressly agreed
upon in a written contract.
Technical modifications possible.
Quick Start ▲ I
Table of contents
1. About this document .......................................................................................................................... 1
1.1 Purpose .............................................................................................................................................. 1 1.2 Target audience ................................................................................................................................. 1 1.3 Document organization ...................................................................................................................... 1 1.4 Basic definitions ................................................................................................................................. 1
2 General information ............................................................................................................................ 2
2.1 Characteristics .................................................................................................................................... 2 2.2 Functionalities .................................................................................................................................... 2 2.3 Prerequisites ...................................................................................................................................... 2
3 Interface description ........................................................................................................................... 3
3.1 Main menu .......................................................................................................................................... 3 3.2 Personal information panel ................................................................................................................ 4 3.3 Tabs ................................................................................................................................................... 4
3.3.1 Keypad ....................................................................................................................................... 4 3.3.2 Contacts ..................................................................................................................................... 5 3.3.3 Address Book ............................................................................................................................. 5 3.3.4 Call History ................................................................................................................................. 6 3.3.5 Chat ............................................................................................................................................ 6
3.4 Status bar ........................................................................................................................................... 7 3.5 Other notifications .............................................................................................................................. 8
4 Getting started ..................................................................................................................................... 8
4.1 Launching Iskratel Phone W10 .......................................................................................................... 8 4.2 Checking readiness for operation ...................................................................................................... 9
4.2.1 Selecting GUI language ............................................................................................................. 9 4.2.2 Selecting presence status .......................................................................................................... 9 4.2.3 Choosing application settings .................................................................................................. 10 4.2.4 Adding personal contacts ......................................................................................................... 11
5 Audio calls ......................................................................................................................................... 12
5.1 Incoming call .................................................................................................................................... 12 5.2 Outgoing call .................................................................................................................................... 12
5.2.1 Dialing with Keypad ................................................................................................................. 12 5.2.2 Dialing from contact lists .......................................................................................................... 13 5.2.3 Dialing from Call History .......................................................................................................... 13 5.2.4 Redialing .................................................................................................................................. 13
5.3 Established call ................................................................................................................................ 13 5.3.1 Putting a call on hold ................................................................................................................ 13 5.3.2 Sending DTMF signals ............................................................................................................. 13 5.3.3 Turning off the microphone ...................................................................................................... 14 5.3.4 Call Transfer ............................................................................................................................. 14 5.3.5 Changing speaker volume ....................................................................................................... 14 5.3.6 Switching to video .................................................................................................................... 14 5.3.7 Seamless call handover to another terminal ............................................................................ 14 5.3.8 Ending a call ............................................................................................................................. 14 5.3.9 Deleting call history records ..................................................................................................... 14
II ▲ Quick Start
6 Video calls ......................................................................................................................................... 15
6.1 Incoming video call ........................................................................................................................... 15 6.2 Outgoing video call ........................................................................................................................... 15
6.2.1 Dialing with Keypad .................................................................................................................. 16 6.2.2 Dialing from Address Book ....................................................................................................... 16 6.2.3 Dialing from Call History ........................................................................................................... 16
6.3 Established video call ....................................................................................................................... 16 6.3.1 Controlling your video .............................................................................................................. 17 6.3.2 Switching to fullscreen mode ................................................................................................... 17 6.3.3 Switching to voice call .............................................................................................................. 17
7 Messaging ......................................................................................................................................... 17
7.1 Incoming message ........................................................................................................................... 18 7.2 Outgoing message ........................................................................................................................... 18
7.2.1 Opening a chat from Address Book ......................................................................................... 18 7.2.2 Opening a chat from Chat tab .................................................................................................. 18 7.2.3 Deleting a chat ......................................................................................................................... 18
8 Additional functions ......................................................................................................................... 19
8.1 Configuring supplementary services ................................................................................................ 19 8.1.1 Call Forwarding ........................................................................................................................ 19 8.1.2 Voice to Mail ............................................................................................................................. 19 8.1.3 Do not disturb ........................................................................................................................... 19
8.2 Universal number services ............................................................................................................... 20 8.2.1 Simultaneous call ..................................................................................................................... 20 8.2.2 Remote Call Control ................................................................................................................. 20 8.2.3 Call Continuity among user terminals ...................................................................................... 20
8.3 Downloading a new version of the application ................................................................................. 20
List of figures
Figure 3-1: Main interface elements ............................................................................................................. 3 Figure 3-2: Example of pop-up window ........................................................................................................ 8 Figure 3-3: Confirmation window .................................................................................................................. 8 Figure 4-1: Logging into Iskratel Phone W10 ............................................................................................... 9 Figure 6-1: Video presentation during video call ........................................................................................ 16
List of tables
Table 1-1: Document organization ............................................................................................................... 1 Table 3-1: Keypad tab elements ................................................................................................................... 4 Table 3-2: Contacts tab elements ................................................................................................................. 5 Table 3-3: Call History tab icons ................................................................................................................... 6 Table 3-4: Services indicators ...................................................................................................................... 7 Table 4-1: User presence status .................................................................................................................. 9 Table 7-1: IM tab elements ......................................................................................................................... 17
Quick Start ▲ 1
1. About this document
1.1 Purpose
This document contains instructions for using the Iskratel Phone W10 application as an additional
terminal for corporate communication.
1.2 Target audience
This document is intended for end users using the Iskratel Phone W10 softphone on their PCs with
Windows OS.
1.3 Document organization
Table 1-1: Document organization
Section Describes
General information The purpose of the software product, its features and functionalities, application operating conditions on the user's PC with a user account.
Interface description
The main elements of the graphical user interface are the following: main menu with application and service settings, personal information panel with a list for selecting the presence status, required functional tabs, action panel with buttons for starting sessions of various types of communication, status bar with indicators for service activation and terminal registration of the network.
Getting started Starting the application and initial user settings.
Audio calls Accepting, making and processing voice calls.
Video calls Accepting, making and processing video calls.
Messaging Exchanging messages with other users.
Additional functions Enabling, configuring and using supplementary services.
1.4 Basic definitions
EBC solution for corporate communication – is a hardware and software product for an enterprise
enabling its employees to make audio and video calls and exchange instant messages.
EBC user – is an enterprise employee and user of the EBC solution for corporate communication.
Enterprise administrator – an enterprise employee responsible for configuring the whole solution as
well as accounts and supplementary services on enterprise employees’ telephone numbers.
Web Portal (WP) – is an interface for configuring services and other EBC solution settings accessible
via a web browser. The enterprise administrator’s portal has different sections and settings as
compared to the user portal.
Yealink SIP phone – is a desktop SIP telephone manufactured by Yealink, which serves as a primary
terminal of the EBC user.
Iskratel Phone W10 – is an application for Windows OS, which serves as a secondary terminal of the
EBC user.
2 ▲ Quick Start
2 General information
Iskratel Phone W10 is a separate application for desktop computers running on the Windows operating
system (XP, Vista, 7, 8), which extends the communications capabilities of EBC solution users, allowing
them to see the presence information of other Iskratel Phone W10 users, make video calls and
exchange text messages.
2.1 Characteristics
No. of SIP accounts per user: 1
2.2 Functionalities
Caller identification
Pop-up notifications of an incoming call or message
Redial
Sending DTMF signals using the on-screen keypad
Managing own audio devices during conversation and standby time
Support for multiple interface languages and the ability to switch the language without restarting the
application
Call holding and retrieving
Different types of call forwarding:
Unconditional
On Busy
No Reply
Access to the enterprise’s common address book, managed by the enterprise administrator
Indication of missed calls and unread messages
Call and Message History
Personal address book on the tab Contacts
2.3 Prerequisites
Enabled account on the user portal.
Configured desktop Yealink SIP phone performing the function of the main user terminal.
PC with Iskratel Phone W10 installed equipped with a mouse, a keyboard, a headset for voice calls
and a webcam for video calls.
Quick Start ▲ 3
3 Interface description
The softphone interface consists of the following components:
Figure 3-1: Main interface elements
3.1 Main menu
Options: application command group:
Language: list of available GUI languages.
Settings: opening the Settings tab with application preferences.
Log out: going back to the application's login page.
Exit: exiting the application.
History: menu section for managing call history.
Services: menu section for configuring and activating supplementary telephony services.
Help: information about the application:
User guide: viewing user documentation.
About: viewing information about the application’s version.
main menu
personal information panel
content of selected tab
status bar
actions panel
Search …
Enter mood message
active tab
Iskratel Phone W10
your number
your status
Options History Services Help
tabs
4 ▲ Quick Start
3.2 Personal information panel
The personal information panel contains the following elements:
1. Contact image: space for your avatar, which is set on the Enterprise Administrator web portal.
2. Vertical bar next to your image the color of which represents your current presence status.
3. Your phone number.
4. List of manually selected presence statuses:
Available: standby status – the softphone is registered on the network and is free.
Away: you are not at your workplace at the moment.
Busy: you want to inform others that you are busy, but no incoming communications are
blocked.
Invisible: you do not wish to share your presence status with other users.
Do not disturb: you have activated the “Do Not Disturb” service on your softphone.
5. Enter mood message: here you can specify your extended status or current location, and all the
users on the Address book tab will be able to see it.
3.3 Tabs
Contacts is the active tab by default. Keypad, Contacts, Address Book, Call History and
Chat are always displayed in the tab area; other tabs are opened on command and can be closed by
clicking the icon.
3.3.1 Keypad
The Keypad tab is comprised of the following parts:
Table 3-1: Keypad tab elements
Appearance Function
On-screen phone keypad above which the dialed number is displayed with a button for deleting the last dialed symbol.
Field for displaying a destination phone number for an outgoing call.
Button for making a voice call.
Button for making a video call.
Call number ...
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3.3.2 Contacts
This tab shows contacts you added manually using the main menu command (see section “Adding
personal contacts”).
Personal contacts are always shown on this tab and are divided into groups. If you have not added any
groups yet, all contacts belong to a default group.
Table 3-2: Contacts tab elements
Appearance Function
Field for entering search criteria.
To find a specific contact in the list, search for any fragment of contact
information known to you. Search results are shown dynamically.
Row with a group name.
The contact row displays the person’s name, as well as department and
company separated by @.
Button for adding a personal contact.
Button for adding a group for sorting personal contacts. Type in a group
name in the pop-up window Group Management and then click .
To pin a contact to the tab, click icon at the right end of the contact’s row. The icon will switch to ,
and the contact will be added to favorites and will always be displayed at the top of the list.
3.3.3 Address Book
The Address Book tab displays contacts from the enterprise’s address book filled by the user of the
Enterprise Administrator web portal.
To find a contact in the address book, type part of the name of the contact in the search bar. The results
are displayed dynamically.
Every contact is represented by a separate row with the following elements:
contact’s image,
vertical bar the color of which represents the contact’s current presence status (mouse over to read
the status description in a pop-up tip),
contact’s full name,
date and time of switching to the Away presence status.
To pin a contact to the tab, click icon at the right end of the row. The icon will switch to , which
means the contact is added to favorites and will always be displayed on the Address Book tab,
regardless of the data entered in the search bar.
You can arrange the contacts on the list:
alphabetically,
by presence status, so that contacts with the Available status are shown at the top of the list,
by title,
or by department.
To view all the contact information on an EBC user, right-click the contact row and select View corporate
contact. A tab will open with the following parameters:
OK
white background
grey background
Search …
6 ▲ Quick Start
Title: can contain numerical values and be used to sort contacts on the list,
First name,
Middle name,
Last name,
Name: the contact’s name as it is displayed in the enterprise’s address book,
Email,
Enterprise,
Department,
Fixed number: primary number for contacting the EBC user,
Short fixed number,
Mobile number: additional number for contacting the EBC user, if the Anywhere line option is
enabled by the enterprise administrator,
Short mobile number.
The button in the lower right corner of the tab pins the contact to the Address Book tab, and
the button removes the contact from favorites.
3.3.4 Call History
This tab displays a list of all your calls. Every call is represented by a separate row with the following
parameters:
contact’s image,
name of the conversation partner (or number, if your partner is not listed neither in the enterprise’s
address book, not your personal contacts),
call start time,
call duration.
Different types of calls are marked with icons; mouse over to read their descriptions in pop-up tips.
Table 3-3: Call History tab icons
Icon Color Description
grey outgoing call
grey incoming call
red missed or rejected call
grey call answered at another terminal
The tab provides the functions of record filtering by call types and dynamic record search by subscriber
name or number.
In case of a missed call or a new message, the icon next to the tab name is red: .
3.3.5 Chat
This tab displays a list of all your message threads. Every chat is represented by a separate row with the
following parameters:
contact’s image,
Remove
Favourite
Quick Start ▲ 7
vertical bar the color of which represents the contact’s current presence status (mouse over to read
the status description in a pop-up tip);
name and phone number of your conversation partner,
date and time when the last message was added to the thread and the text of this message which
could fit into the row.
The tab provides dynamic record search by subscriber name or number.
The button on the actions panel opens a window for selecting a conversation partner to start a new
chat.
All your conversation partners are automatically added to the group of corporate favourites. These
contacts are marked with icon and are shown at the top of the list on tabs Chat and Address Book.
3.4 Status bar
The lower right corner of the window contains the indicator of connection status indicator between the
softphone and the call server:
– the softphone is registered and ready to operate,
– the softphone is trying to connect to the call server,
– the softphone is not registered on the call server.
Other indicators show the activation status of services for redirecting calls from the softphone to other
user terminals:
Green – the service is enabled,
Red – the service is disabled.
Table 3-4: Services indicators
Appearance Function
Call Forwarding Unconditional
Call Forwarding Busy
Call Forwarding No Reply
Remote call control
Do Not Disturb
Note: The description of indicators can be found in pop-up tips.
8 ▲ Quick Start
3.5 Other notifications
The application informs the user of such events as an incoming call or new message with pop-up
windows in the lower right corner of the screen. They appear on top of other applications and contain
action buttons allowing to immediately answer or decline the call.
Figure 3-2: Example of pop-up window
If you do not answer an incoming call, the application draws your attention to the missed call with another
window, which you need to close by clicking OK to continue working with the application:
Figure 3-3: Confirmation window
4 Getting started
4.1 Launching Iskratel Phone W10
To prepare the softphone for operation:
1. Launch the Iskratel Phone W10 application from the Start menu or by double-clicking the shortcut
on the desktop.
Note: If the application does not detect webcams connected to the computer, launching will pause until you click OK in the pop-up window.
You have a missed call
Confirmation
Receive call You have an incoming call from 31311
DECLINE ANSWER
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2. On the application login screen, type in the username and password of your EBC account and click
the button:
Figure 4-1: Logging into Iskratel Phone W10
Note: The initial password is received in the notification email from your enterprise administrator.
4.2 Checking readiness for operation
In the lower right corner of the window, the softphone network registration indicator should be
green: .
If you want to make all calls using your softphone, make sure the indicators of additional services are
red: .
On the EBC user web portal, check that ringing is enabled for this terminal (Phone section,
Simultaneous call panel).
4.2.1 Selecting GUI language
If necessary, from the main menu, select Options > Language and click the desired option.
4.2.2 Selecting presence status
On the personal information panel, click the arrow of the presence status selection list and select the
option required at the moment:
Table 4-1: User presence status
Presence status Description
Available The softphone is registered on the call server and the user is not engaged in a phone conversation.
Away You are not at your workplace at the moment.
Busy You are busy and thus ask other users not to distract you from your work. No types of incoming calls are prohibited. It is switched on automatically when the user is in a call.
Invisible Other users see the “Offline” status regardless of your activity.
Do not disturb You have activated the “Do Not Disturb” service on your softphone.
Offline The softphone is not registered on the call server. You cannot select this option manually. This status is displayed for all contacts who have not logged into the softphone application.
LOGIN
ivanov
***************
LOGIN
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The status you select will be shown in your contact's row on the Address book tab with the color of the
vertical bar next to the contact image, and the text describing the status will be displayed in the pop-up tip
upon mouse over.
Note: The presence status functionality is available on the softphone only if the enterprise administrator enabled Rich Communication Services (RCS) for your phone number.
You can also extend your status by typing any text in the Enter mood message field. It will appear in small
print at the top of your contact row on the Address Book tab.
4.2.3 Choosing application settings
In the main menu, select Options > Settings to open an additional tab for GUI customization. Here
parameters are arranged into functional groups:
General: application startup settings:
Start application when I start Windows: check box for adding the application into the
Windows list of startup programs,
Login when application starts: check box for automatic login after application startup,
Show application in foreground when it starts: check box for making Iskratel Phone W10
an active window during startup.
Address Book: contacts display settings:
Show avatar image: check box for displaying contact images in contact’s rows.
Contacts: display settings for the Contacts tab:
Show compact Contacts list: check box for reducing the height of contact rows in the tab.
Presence & Messaging: audio and visual indication settings for events and rules for automatic
switching of presence status:
Show my status Away when application has been idle for: xx minutes: choose a value from
the list of available options,
Mute message alert when viewing message thread,
Mute message alert when Busy status,
Mute message alert when on the phone,
Mute ringtone when Busy status,
Hide new message popup after: xx seconds: choose a value from the list of available
options.
Sounds: audio indication preferences:
Ringtone: melody played when a call is received,
Message alert tone: sound played when a new message is received.
Audio: settings for audio output and input devices:
Application volume: slider for adjusting volume of the ringtone and other notifications.
Default playback device: list of audio output devices available in your system.
: button for playing a sample with a volume scale to test audio output.
Recording device level: slider for adjusting amplification of audio input.
Play
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Default recording device: list of audio input devices available in your system.
Audio input scale for testing your microphone.
Video: video call settings:
Local camera preview: the button for opening a window with your own video to test
your camera’s performance.
Accept Video: the application’s response to an incoming video connection:
- Ask: request setting up a video connection in a pop-up window,
- Always: automatically set up a video connection,
- Never: set up an audio connection only.
To confirm the changed settings, click at the bottom of the Settings tab.
4.2.4 Adding personal contacts
To add an entry into your personal phonebook:
1. Select the Contacts tab.
2. On the actions panel, click icon .
3. In the Add contact tab, specify available contact information:
Title
First name
Middle name
Last name
Enterprise
Department
Fixed number
Mobile number
Home number
Additional numbers (up to 5).
4. Under Group, select a sorting group on the Contacts tab to which this contact will belong.
5. Click . The personal contact is added to the Contacts tab.
To edit a personal contact, right-click the contact row and select Edit contact.
Save
Save
Preview
12 ▲ Quick Start
5 Audio calls
The Iskratel Phone W10 application provides standard phone functions of receiving, initiating and
processing voice calls, as well as supplementary functions for interaction with other user terminals.
5.1 Incoming call
When an incoming call is received:
The audio output devices of your PC play the ringing signal.
In the main window of the application, the Phone tab appears with text “Receiving a call from ...”.
The status bar displays text: .
In the lower right corner of the screen, on top of other windows, a window notifying about an incoming
call appears.
The following actions are available:
To accept the call, click . On the Phone tab indication of an established call appears (see
section “Established call”).
To reject the call, click . The Phone tab closes automatically, and the application returns
to its original state.
Note: You can also accept the call on your desktop SIP phone or another configured terminal using the Universal number service. In this case, the incoming call indication stops.
5.2 Outgoing call
You can dial the destination number in a number of ways described in sections below. Regardless of the
selected method, after initiating an outgoing call:
The audio output devices of your PC play the ring-back tone.
In the main window of the application, the Phone tab appears with the text “Calling ...”.
The status bar displays the text .
To cancel an outgoing call before the subscriber answers, click or close the Phone tab.
Note: The procedure for initiating an outgoing call from the primary SIP terminal is described
in section “Remote Call Control”.
5.2.1 Dialing with Keypad
1. Select the Keypad tab.
2. Dial the desired number by clicking the on-screen buttons. As you do this, the
field in the actions panel is filled in automatically.
If you make a mistake, click to delete the last dialed symbol.
3. On the actions panel, click .
HANG UP
Media started
DECLINE
ANSWER
Incoming call from …
Call number ...
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5.2.2 Dialing from contact lists
1. On the Address book or Contacts tab, find the row of the desired contact.
If the desired contact is not added to favorites, type a fragment of the name or number of the
contact person you look for.
2. Right-click the contact row and in the context menu first select Voice call and then the phone
number you wish to call.
5.2.3 Dialing from Call History
3. On the Call History tab, find a record of a call with the desired contact.
If the record is not on the list, try modifying the filter options.
4. Right-click on the record and from the context menu, select the Make voice call… option.
5.2.4 Redialing
1. Select the Keypad tab.
2. In the actions panel, click . The field shows the last number with
which the softphone interacted.
3. Click again to initiate an outgoing call.
5.3 Established call
After the connection between subscribers is established:
On the Phone tab, text “Talking with ...” appears.
The countdown of the current connection begins.
The status bar displays text: .
Call handling actions available to you are described in sections below.
5.3.1 Putting a call on hold
Click the button to put the current call on hold. The status bar will display text:
.
To retrieve the call, click .
5.3.2 Sending DTMF signals
When interacting with the IVR service, you may need to send DTMF signals to select certain voice menu
items.
Click the button to show or hide the on-screen keypad in the central part of the Phone tab. KEYPAD
Call placed on hold
RESUME
HOLD
Call in progress
Call number ...
14 ▲ Quick Start
5.3.3 Turning off the microphone
Click the button to mute your microphone. The status bar will display text: .
Click again to turn the microphone back on.
5.3.4 Call Transfer
1. Click the button.
2. In the pop-up window, enter the destination number or find and select the subscriber to whom you
want to transfer the call.
3. Click . The current call is terminated, the Phone tab closes automatically.
5.3.5 Changing speaker volume
To adjust the volume of your audio output devices, move the volume slider .
To completely disable sound, click . Sound control tools will switch to:
To turn the sound back on, click .
5.3.6 Switching to video
If you are talking to another user of Iskratel Phone W10, you can switch to a video call without
interrupting your current conversation by clicking , and then Yes in the confirmation window.
For more information about video calls, see section “Video calls”.
5.3.7 Seamless call handover to another terminal
If you wish to continue the current conversation on the main SIP terminal using the UICC service, click
at the top right corner of the Iskratel Phone W10 window. An incoming call will be forwarded to
your other terminal, upon answering which you can continue the conversation. The Phone tab closes
automatically.
5.3.8 Ending a call
To end a current call, click or close the Phone tab.
5.3.9 Deleting call history records
To delete a call record from the softphone interface:
1. On the Call History tab, find the desired record. If necessary, use the search bar
.
2. Right-click the call record and select Delete history event.
To clear all call records, in the main menu, select History > Delete calls history.
HANG UP
ADD VIDEO
OK
TRANSFER
Microphone muted
MUTE
MUTE
Search …
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6 Video calls
With the Iskratel Phone W10 application, you can receive and make video calls as easily as ordinary
voice calls.
Note: In the absence of a video camera, a pop-up notification appears.
6.1 Incoming video call
When an incoming call is received on Iskratel Phone W10:
The audio output devices of your PC play the ringing signal.
In the main window of the application, the Phone tab appears with text “Receiving a call from ...”.
The status bar displays text: .
In the lower right corner of the screen, on top of other windows, a window notifying about an incoming
call appears.
If under Options > Settings > Video > Accept video, the Ask option is selected, a pop-up window
appears in the center of the screen, asking for a permission to establish a video connection.
Now the following actions are available:
To accept the call, click . On the Phone tab, indication of an established connection
appears (see section “Established video call”).
To allow broadcast of your video, click Yes in the confirmation window.
To reject the call, click . The Phone tab closes automatically, and the application returns
to its original state.
Warning! You cannot receive incoming video calls if under Options > Settings > Video >
Accept video, the Never option is selected.
6.2 Outgoing video call
You can dial the destination number in several ways, as described in sections below. Regardless of the
selected method, after initiating an outgoing call:
The audio output devices of your PC play the call-confirmation signal.
In the main window of the application, the Phone tab appears with the text “Calling ...”.
The status bar displays text: .
Before your conversation partner answers, their video display area is empty. You cannot see your own
video either before the connection is established.
To cancel an outgoing video call before the subscriber answers, click or close the Phone tab. HANG UP
Ringing
DECLINE
ANSWER
Incoming call from …
16 ▲ Quick Start
6.2.1 Dialing with Keypad
1. Select the Keypad tab.
2. Dial the desired number clicking the screen buttons. As you do this, the
field on the actions panel is filled in automatically.
3. On the actions panel, click .
6.2.2 Dialing from Address Book
1. On the Address Book tab, find the desired contact.
If the desired contact is not added to favorites, type a fragment of the name or number of the
contact person you look for.
2. Right-click the contact row, and in the pop-up menu first select Video call and then the phone
number to which you want to make a video call.
6.2.3 Dialing from Call History
1. On the Call History tab, find a record a call with the desired contact.
If the record is not on the list, try modifying the filter options.
2. Right-click on the record, and select the Make video call option.
6.3 Established video call
After the connection between the subscribers is established:
On the Phone tab, the text “Talking with ...” appears.
The countdown of the current connection begins.
In the central part of the Phone tab, your conversation partner's video is shown. You can see what
video stream your partner receives in a small window in the lower right corner of the tab:
Figure 6-1: Video presentation during video call
Video call handling actions available to you are described in sections below.
your partner’s video
your
video
Call number ...
Quick Start ▲ 17
6.3.1 Controlling your video
Click to stop sending your video to your conversation partner. On the Phone tab, the
video preview window will disappear.
To resume broadcasting your video, click and then click Yes in the confirmation
window.
6.3.2 Switching to fullscreen mode
Click to switch to fullscreen mode. To exit the fullscreen mode, press Esc.
6.3.3 Switching to voice call
Click to switch to the voice call mode. On the Phone tab, the window with video will
disappear.
To return to the video call mode, click and then Yes in the confirmation window.
7 Messaging
The Iskratel Phone W10 application allows exchanging short messages with other softphone users.
Note: The messaging function is only available if the enterprise administrator enabled Rich Communication Services (RCS) for your phone number.
Regardless of the method of chat initiation, instant messaging is performed on the IM tab. Each of your
conversation partners has a separate IM with the contact’s name included in the tab’s label. The contact’s
full name is also shown at the top of the tab next to the contact’s image.
Other elements of the IM tab are described below:
Table 7-1: IM tab elements
Appearance Function
Your messages sent to your conversation partner.
Read messages from your conversation partner.
Recent messages from your conversation partner.
Field for entering the message text.
Icon for selecting an emoticon.
Button for sending the typed message; you can also press Enter.
Button for making an outgoing audio call to your conversation partner.
Button for making an outgoing video call to your conversation partner.
ADD VIDEO
REMOVE VIDEO
FULLSCREEN
ENABLE VIDEO
DISABLE VIDEO
Write message
orange background
dark blue background
light blue background
18 ▲ Quick Start
7.1 Incoming message
When an incoming message is received from another user, the IM tab opens automatically in the
background, and the tab icon changes its color to red . In addition, in the lower right corner of the
screen, a notification window appears with the button for going to the IM tab.
Warning! You can only start a chat with a user registered on the network. Otherwise, you will receive a notification about the unavailability of the service, and the message will not be sent.
7.2 Outgoing message
The sections below contain instructions on how to set up or continue a chat with another EBC user.
7.2.1 Opening a chat from Address Book
To start a chat with another user, find the user on the Address Book tab, right-click the contact’s row and
select Send Instant message.
7.2.2 Opening a chat from Chat tab
To create a chat:
1. On the Chat tab, click icon .
2. In the pop-up window, in the bar, type in the desired contact’s name or
number.
3. Double-click the row of the found contact. The contact’s number will appear under the search bar.
4. Click . A new IM tab will open, where you can start writing your message.
To resume a chat:
1. On the Chat tab, find the conversation you wish to continue. If necessary, type your conversation
partner’s name or number in the bar.
2. To open IM tab with the conversation:
double-click the message thread’s row,
or right-click the message thread’s row and select Show chat.
7.2.3 Deleting a chat
To delete a conversation:
1. On the Chat tab, find the conversation you wish to delete. If necessary, use the
bar.
2. Right-click the message thread’s row and select Delete history event.
To delete all conversations from the softphone’s GUI, in the main menu, select History > Delete IM
history.
OK
ACCEPT
Search …
Search …
Search …
Quick Start ▲ 19
8 Additional functions
This chapter of the document describes optional functions.
8.1 Configuring supplementary services
Warning! Most of the supplementary services cannot be activated without prior configuration.
If the service is not configured, when you attempt to enable it a window prompting to specify
the required parameters appears.
Note: Services can also be activated and configured on the user portal in the section Phone >
Service configuration.
To configure supplementary services, in the main menu select Services > Settings. The services’
Settings tab will open.
8.1.1 Call Forwarding
Call Forwarding services allow redirecting incoming calls to a specified number, depending on the
subscriber's status.
To configure any type of CF:
1. Type the Destination number manually or click to search for the subscriber in personal or
common contacts.
2. For Call Forwarding on No Reply, set the Delay value: the timeout of waiting for a reply before
forwarding.
3. Confirm the changes by clicking at the bottom of the tab.
4. Enable the service by clicking its name in the Services submenu. The service name will be marked
with , and on the status bar the service indicator will turn green.
8.1.2 Voice to Mail
To forward calls to a voice mail number and send recorded messages to your email:
1. Log on to the user portal.
2. In the Phone section, click the Service configuration button.
3. For the corresponding type of Call Forwarding, select the Voice mail check box.
8.1.3 Do not disturb
The “Do not disturb” service blocks all incoming calls to your number and does not require prior
configuration. To activate the service, on the personal information panel, select the presence status Do
not disturb.
If the service is enabled:
On the personal information panel, the vertical bar next to your image changes its color to red.
On the status bar, the service indicator is green.
Save
20 ▲ Quick Start
8.2 Universal number services
The Universal number service allows an EBC user to make voice calls using one phone number on any of
the configured terminal devices:
Primary Yealink desktop SIP phone
Iskratel Phone W10 as a secondary terminal
Anywhere line (e.g. mobile phone)
8.2.1 Simultaneous call
This service allows you to configure distribution of incoming calls to your terminals depending on day and
time. For example, it allows to send incoming calls to your mobile phone during off-hours only.
Service configuration is carried out on the EBC user portal, Phone section, Simultaneous call panel.
Note: You can add your mobile phone as an additional terminal, if the enterprise administrator added the Anywhere line option to your Simultaneous call panel. For detailed instructions, see the web portal's online help.
8.2.2 Remote Call Control
This function allows you to initiate outgoing calls by selecting a number or subscriber in the softphone, but
talk using the terminal selected on the Services > Settings tab, under Remote Call Control.
8.2.3 Call Continuity among user terminals
The User Initiated Call Continuity (UICC) service allows the user to start a conversation on one terminal,
and then switch to another terminal and continue the conversation. There are two ways to use the
function using the button at the top right corner of the application window:
Switching the active call from Iskratel Phone W10 to the primary SIP terminal (see section
“Seamless call handover to another terminal”).
Switching the active call from the primary SIP phone or an anywhere line to Iskratel Phone W10.
8.3 Downloading a new version of the application
If this feature implemented for your enterprise, you can download the latest version of the softphone
installation file from the user portal, the Phone section, the Download Iskratel Phone W10 panel.
Note: If a higher version of the softphone is available on WP, after login a pop-up window will appear prompting you to download an installation file on your computer.
Iskratel d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, Slovenia phone: +386 (0)4 207 2000, fax: +386 (0)4 207 2712 e-mail: [email protected] www.iskratel.com
Iskracom, Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 727 244 82 22, fax: +7 727 244 82 19, e-mail: [email protected], www.iskracom.kz
Iskratel, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 4 207 20 00, fax: +386 4 202 26 06, e-mail: [email protected], www.iskratel.com
Iskratel Baku, Fazail Bayramov str. 2, kvartira 2, AZ1025 Baku, Azerbaijan, phone: +994 12 496 73 71, e-mail: [email protected], www.iskratel.az
Iskratel Bosnia and Herzegovina, Kuloviča 3/IV, 71000 Sarajevo, BIH, phone/fax: +387 33 225 602, e-mail: [email protected], www.iskratel.com
Iskratel Moldova, Teatralniy pereulok 15, Kishinev, Moldova, phone: +373 22 20 03 03, fax: +373 22 21 00 02, e-mail: [email protected], www.iskratel.com
Iskratel Poland, Legnicka str. 55/4, 54-203 Wroclaw, Poland, phone: +48 71 349 29 05, fax: +48 71 349 29 02, e-mail: [email protected], www.iskratel.com
Iskratel Tashkent, pr. Amira Temura, 99A, 100084 Tashkent, Uzbekistan, phone: +998 71 234 38 89, e-mail: [email protected], www.iskratel.com
Iskratel Turkey, Bestekar Sevki Bey Sokak No 34, Balmumcu Besiktas Istanbul 34349, Turkey, phone: +90 212 211 1020, e-mail: [email protected], www.iskratel.com
Iskratel Ukraine, Artema str. 72a, 04050 Kiev, Ukraine, phone: +380 44 394 50 00, fax: +380 44 394 50 12, e-mail: [email protected], www.iskratel.com
Iskrauraltel, Komvuzovskaya str. 9a, 620137 Ekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: [email protected], www.iskrauraltel.ru
ITS Iskratel Skopje, Kej 13 Noemvri, Kula 4/2, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 312 05 58, e-mail: [email protected], www.its-sk.com.mk