iso 9001 2015 quality management principles
TRANSCRIPT
ISO 9001:2015 7 Quality Management
PrinciplesFayaz Syed
We will learn
Quality Concepts
7 QM Principles
QualityAristotle said: “Quality is an art won by training and habituation. We are what we repeatedly do. Quality, then, is not an act but a habit”. “Quality is
everyone’s responsibility and we never have to stop getting better”
Quality Control Vs Quality Assurance
Quality Control-Reactive in nature
Quality Assurance -Pro-active in nature
Management System
Orchestra
Management System- System to establish policy and objectives and achieve those objectives
System: Set of interrelated or interacting elements
Quality Management System
QMS uses both Quality Control & Quality Assurance
ISOInternational Organization for
Standardization
ISO’s name – came from the Greek word “isos” means “equal”
Federation of national standards bodies. An NGO, established in 1947
Objective –facilitate international exchange of goods and services
Customer Focus
Understand current and future customer Needs
Meet customer Requirements
Strive to exceed customer Expectations
Leadership
Establish unity of purpose and Direction of the organization
Create and maintain internal environment in achieving the organization’s objectives.
Engagement of People
People at all levels are the essence of an organization
Full involvement enables their abilities to be used for the organization’s benefit
Competent, empowered and engaged people throughout the organization enhance its capability to create value
Process Approach
Process: Activities that transforms Input into Output
Make sure the inputs are right
Ensure transformation activities consistently work and
the desired results are achieved
then - improve the process as needed
Improvement
Improve Process through PDCA Cycle
Improve Processes
Measure/Monitor Results Against Objectives
Change QMS as Needed
Evidence-Based Decision Making
Decisions based on the analysis and evaluation of data and information
Important to understand cause and effect relationships and potential unintended consequences.
Facts, evidence and data analysis lead to greater objectivity and confidence in decisions made
Relationship Management
Interested parties influence the performance of an organization Relationship
management with its supplier and partner network is often of particular importance