iso 9001:2015 - --- kvaliteta.net · iso 9001:2015 1 24.06.2013 dr. sied sadek managing director,...
TRANSCRIPT
ISO 9001:2015
Timelines
March 2013: working draft (WD)
Sep 13, 2013: ballot on first committee draft (CD 1)
2014: DIS for discussion and modification
2015: FDIS and release of new revision
Timelines
March 2013: working draft (WD)
Sep 13, 2013: ballot on first committee draft (CD 1)
2014: DIS for discussion and modification
2015: FDIS and release of new revision
2
25 (+1) years of ISO 9001
1987: Quality assurance 20 elements
1994: small revision
2000: Quality management process model
2008: small revision
2015: revision planned consistent structure (HLS)
like ISO 14001 and others
3
1987: Quality assurance 20 elements
1994: small revision
2000: Quality management process model
2008: small revision
2015: revision planned consistent structure (HLS)
like ISO 14001 and others
Development of content
Quality is a driver:• for business success (generate income)
• for process efficiency (control cost)
Development from:
technical-oriented quality (product and process)
market-oriented quality (customer and user)
Quality is a driver:• for business success (generate income)
• for process efficiency (control cost)
Development from:
technical-oriented quality (product and process)
market-oriented quality (customer and user)
4
New High-Level Structure
1. Scope2. Normative reference3. Terms and definitions4. Context of the organization5. Leadership6. Planning7. Support8. Operation9. Performance evaluation10. Improvement
Red = Annex SL textBlack = text taken from existingISO 9001:2008 and textdeveloped by WG24
1. Scope2. Normative reference3. Terms and definitions4. Context of the organization5. Leadership6. Planning7. Support8. Operation9. Performance evaluation10. Improvement
5
ProductProductFinanceFinance
Workplacesafety
Workplacesafety
ProcessProcess
Quality Environment
Supplychain
Supplychain
What are your Challenges?
QualityQuality EnvironmentEnvironmentSocial
AccountabilitySocial
Accountability
Supplychain
Supplychain
6
QualityQuality
Socialaccountability
SocialaccountabilityYour suppliersYour suppliers
What are your Risks?
Your productsYour productsWorkplace safetyWorkplace safety
Environmentalimpact
Environmentalimpact
Yourprocesses
YourprocessesYour financeYour finance
7
Success
Risk
Growth
QualitySupplierchain
CustomerFinance
Solutions for sustainable Growth
Costs
Success
Risk
Customer
Occup-ationalHealth
IT
Energy
Environment
Compliance
Product
People Process
8
Quality management principles
QMP 1 – Customer Focus
QMP 2 – Leadership
QMP 3 – Engagement of People
QMP 4 – Process Approach
QMP 5 – Improvement
QMP 6 – Evidence-based Decision Making
QMP 7 – Relationship Management
QMP 1 – Customer Focus
QMP 2 – Leadership
QMP 3 – Engagement of People
QMP 4 – Process Approach
QMP 5 – Improvement
QMP 6 – Evidence-based Decision Making
QMP 7 – Relationship Management
9