1. 4/17/2014 7.0 PRODUCT REALIZATION Mr. Manoj Kumar Maharana Sr. Engineer [Dept. of Electrical ] BLA Power Pvt Ltd 1 BLA Power Pvt. Ltd BLA Power Pvt. Ltd

2. ISO 9001:2000 Balancing the Equation 6.2 Human Resources 6.3 Infrastructure 6.4 Work Environment 7 .0 Product Realization 8.0 Measurement, Analysis and Improvement 8.2.1 Customer Satisfaction 5.4.1 Quality Objectives + + + = = A B C=+ 3. 4/17/2014 www.brainybetty.com 4 4. Processes, Documents Service time, Delivery time, Number of complaints, etc. Required verification Validation Monitoring Inspection Test activities Records needed to provide evidence that Realization processes resulting service meet the requirements. 5. 7.2 Customer Related Processes 7.2.1 Determination Of Requirements to the Product Delivery activities & Post delivery activities such as > Warranty provisions & Contractual Obligations > such as Maintenance services. > Recycling Or Final disposal. Statutory & Regulatory requirement applicable to product. 7.2.2 Review Of Requirement Related to the Product/Services The organization shall review the requirements related to product [ submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders ] Product requirements are defined Contract or order requirements differing from those previously expressed are resolved. The organization has the ability to meet the defined requirements. Records should maintained of the results of the review & actions. 7.2.3 Customer Communication Determine and implement effective arrangements for communicating with customers in relation to Product information Enquiries, contracts or order handling, including amendments, Customer feedback, including customer complaints 6. 7.4 Purchasing 7.4.1 Purchasing Process Approved indent from store. Enquires send to min 3 suppliers to submit quotation Comparative statement made. After Approval of quotation purchase order issued to supplier. Evaluation Done suppliers based on Quality, and delivery of products Grade A- Material supplied OK , Material received in time. Grade B -Material supplied OK, Material received late. Grade C -Material supplied Rej. , Material received in time. Grade B -Material supplied Rej. , Material received late. 7.4.2 Purchasing Information describing the product/ service to be purchased including : a. Requirement for approval of product, procedures, processes b. Requirement for qualification of personnel. c. Quality management system requirements. d. The organization ensures purchase requirements contained in purchasing documents, prior to their communication to the supplier. 7.4.3 Verification Of Purchasing Product Establishes and implements Inspection and other activities necessary for verification of the purchased material with the specified purchasing requirements. Checking at partys premises/& at our premises 7. 4/17/2014 www.brainybetty.com 8 8. 7.5 Production & Service Provision 7.5.1 Control Of Production & Service Provision Production and service provision under controlled conditions including as applicable: Description of the characteristics of the product. Availability of work instructions, as necessary. Use of suitable equipments. Availability and use of the measure and monitoring equipments. Implementation of monitoring and measurement. The implementation of product release, delivery and post- delivery activities includes meeting customer complaints 7.5.3 Identification & Traceability Un-inspected material/product is marked with white tag/paint ok material is marked with green tag/paint rejected material is marked with red tag/paint Under Re-Process is marked with yellow tag/paint Incoming materials are identified by Shape & Size, date of receipt and tag on it 7.5.5 Preservation Of Product Including constituent parts, during internal processing and delivery in order to maintain conformity to product requirement Preservation shall include identification, handling packing, storage and protection Soft copies of all back-up data recorded on computers during internal processing is preserved. 9. 7.6 Control of Monitoring & Measuring Equipments Provide evidence of conformity of product / components to the established requirements. Based on this need, the necessary monitoring & measuring equipments are to be identified & made available. The required monitoring / measurement procedure are established Established a suitable system for all monitoring / measuring equipments : Calibration/verification should done at regular intervals. In this process measuring equipments are adjusted or re adjusted. Source of calibration or calibration agency. Tractability of calibration / verification to national or international standards. The equipments have unique identification number to determine and identify their calibration status. C for Calibrated , UC for un-Calibrated & OO for out of order. Protection from damage, deterioration during handling, maintenance & storage. Action should be taken to the not conforming to the requirement is assessed & recorded. Maintains records of calibration & / verification. If Computer software is used for measurement, it shall be ensured prior to release for use that computer software satisfies the requirements. Maintains the list of monitoring & measuring equipments including calibration status. 10. 4/17/2014 www.brainybetty.com 11 11. 12 Poor Product Quality High Product Quality Satisfied Customer s Increased Sales (Locally & Exports) Improved Economy Higher Revenue Greater possibility of Investment and Development Dissatisfi ed Customer s Less Revenue Pressure on the government to provide employment opportunities Economic Depression No Improvement & decreased Employment Decrease d Sales Happy Citizens 12. 13 Improved Quality Reduced Waste Reduced Costs Less Pressure on the Economy Positive Balance of Trade (Export >Imports) 13. Special Thanks for Guidance Mr. Kalpesh Goswami Sr. Manager [ Dept. Of Inst. ] Acknowledgement [suggested reading] ANSI/ASQ 9000:2000 Quality Management Systems Fundamentals and Vocabulary ANSI/ASQ 9001:2000 Quality Management Systems Requirements, December 13,2000 Quality Management System manual Doc No: BLAPOWER/M/QMSM/01 14