issip 3rd quarter 2017 board of directors meeting oct 25, 2017...oct 25, 2017 · meeting agenda...
TRANSCRIPT
1
2017 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd Quarter 2017 Board of Directors Meeting
Oct 25, 2017http://www.issip.org/2401-2/
Twitter Hashtag: #ISSIP
Meeting AgendaqOpening, welcome, Highlights – Ralph Badinelli, ISSIP President
q SCAD-ISSIP Collaboration, PCIM Playbook, Wins the Red Dot Award – Yassi Moghaddam
q ISSIP New Programs – RB/Haluk Demirkan
q ISSIP Strategy Council Update – Heather Yurko
qWelcome ISSIP New Volunteers – YM
q ISSIP Education Program & Cisco HackIT – YM & DJ Christman
qDiscovery Summit – Future of work – YM
qOther Events/ – HD
qKnowledge Co-creation (Publications) – HD
q SIGs updates – YM
qOther Volunteers Recognitions - YM
qOperations - YM
qOpen Discussion: Ask of the Board
Highlights of Q3q 2018 VP Elections, last day to vote today, results TBA Oct 31.q ISSIP Excellence in Service Innovation Awardq ISSIP Innovation Research Programq ISSIP Education Program underwayq ISSIP on plan with this year’s events and publications goals (HICSS,
AHFE, Discovery Summit, etc.)q Advanced internationalization of ISSIP:
Planning workshops and summits with JST and Gachon University, Korea, exploring more collaboration with ISSIP Swiss Chapter, sponsored service innovation conference at University of Warwick.
2017 ISSIP and/or its affiliates. All rights reserved. 3
ISSIP PCI Playbook, an ISSIP-SCAD collaboration wins the
2017 Red Dot Award!
2017 ISSIP and/or its affiliates. All rights reserved. 4
http://www.red-dot.sg/en/issip/
Many Thanks!
Mauricio Manhaes, SCAD
Gerhard Gudergan, Aachen University
Heather Yurko, Cisco
DJ Christman, Cisco
Jim Spohrer, IBM
New Programs ISSIP Innovation Research ProgramqIntended to promote and recognize exemplary
innovation in the design and deployment of services.
qGiven once each year to a company or organization that has deployed a new service that, in the judgment of the ISSIP Award Committee, is the most innovative of all of the submissions for that year.
qCurrently seeking nominees - Deadline: Dec 31, 2017
qDetails: http://www.issip.org/recognitions/excellence-in-service-innovation-award/
Excellence In Service Innovation AwardqMain purpose: enhance the value of ISSIP
membership by using ISSIP’s unique network of expertise and capabilities and ISSIP’s mission to advance research in service innovation.
qThis program takes advantage of ISSIP’s ability to engage individual service researcher faculty around the world with the development and promotion of innovations that are of interest to Institutional Members.
qCurrently seeking research projects from institutional member - Deadline: Nov 30, 2017
qDetails: http://www.issip.org/issip-innovation-research-program/
2017 ISSIP and/or its affiliates. All rights reserved. 5
ISSIP Strategy Council Updateq Strategy Council (Cisco, GE, IBM, JST) met four times: expand on
initial charter, expand activity as a board.q Focus on Industry value acceleration: remote accessibility to Discovery
Summits, combining members of Education + Research and Service Innovation Framework SIGs to create curriculum and certification for People Centered Innovation Matrix (PCIM)
q Discovery Summit: Future of Work on 13/14 November – existing and potential new industry members attending
q Upcoming: Industry feedback loop, Discovery Summit playbook, promoting T-shaped education.
201 ISSIP and/or its affiliates. All rights reserved. 6
ISSIP New Volunteers
qHandan Mutis, Program Leader, ISSIP • Formerly Project Leader, with IBM, Halvelsan• Focusing on leading the compilation of white
papers from Discovery Summits and other ISSIP events.
qTodd Kelsey, Digital Media and Online Community Expert • Assistant Professor of Marketing, Benedictine
University• Author, 10 books on digital marketing and tech.
2017 ISSIP and/or its affiliates. All rights reserved. 7
Overview• Provide opportunities for Industry and Academia to
better engage on industry challenges• Value proposition:
• IM - Upskill talent own workforce or partners and customers
• ISSIP - Create more value for existing ISSIP IM’s and attract more IM
• ISSIP Qualified Affiliates - Create opportunities for co-creation between institutional and individual members of ISSIP
ISSIPInstitutional Members
ISSIP Qualified Affiliates
1
23
ISSIP Education Program
Status• Recently completed second pilot with Cisco (Dr.
Gerhard Gudergan)
• Exploring 2 other pilot:• With IBM recently proposed (Drs. Haluk Demirkan & Naguib
Attai)• With Cisco, early exploration (Dr Mauricio Manhaes and
Heather Yurko)
• Expanding PCIM as a framework for ISSIP Education program (Dr. Ralph Badinelli & H. Demirkan), related polices (Yassi Moghaddam)
• Process for qualifying affiliates, content development, IP, Copyrights, etc., is under development
• Looking for more pilots with other companies and groups
Overview• Led by the ISSIP Service Innovation Framework SIG (Co-Chairs:
DJ Christman, Heather Yurko)
• IQA, Dr. Gerhard Gudergan, Center Smart Services, Aachen University
• Format: series of workshops + one on one coaching of teams
• Kicked off the 2nd round July 14, 2017
• 1st pilot completed in September 2016
• Exec sponsor: Jyoti Sarin, Cisco
ISSIPInstitutional Members
ISSIP Qualified Affiliates
1
23
ISSIP Education Program: “People Centered Innovation Methodology” For Cisco Incubator Program, HackIT
2017 • Ten teams, 4~5 team members each went through the
training, and 6 top teams went through the coaching
• More feedback coming end of Oct.
• Participants to be given ISSIP Certificate of Completion in PCIM
2016
• Highlights of the 2016 program on Cisco website: http://bit.ly/2uQCGvW
• ISSIP-People Centered Innovation Methodology (PCIM) Pilot Case Study with Cisco, coming soon.
Discovery Summits“Future of Work in The Digital Age”,
q Time and Place: Nov 13- 14, 2017, Lucas Business Complex, SJSU, Santa Clara, CA
q Sponsors: San Jose State University
q Speakers from Cisco, IBM, Accenture, JST, NSF, UC Berkley, UC Davis, Stanford, San Francisco State, and more…
q One outcome: a white paper outlining, opportunities, challenges, and what our community can do.
102017 ISSIP and/or its affiliates. All rights reserved.
Dr. Stephen Kwan, Professor Emeritus, SJSU
Dr. Dan Moshavi, Dean, Lucas School of Business, SJSU
Other ISSIP Events (2017 YTD)
Conferences
q 8th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA
q ISSIP-NSF Workshop March 29-30, 2017
q HICSS-50, Jan 4-7, Hawaii, USA• 3 ISSIP workshops, 2 on Digital Transformation; 1
on Cognitive Computing
• 5 ISSIP-IBM Best Student Paper Awards
Innovation Roundtable Luncheons (sponsored by SJSU & IBM)
q August 28, Dr. Yasunori Kimura led a delegation JST Research Faculty, at IBM Almaden
q July 12, Dart Lindsley, Transformation Lead, Cisco
q Feb 15, Gautam Mahajan, President, Customer Value Foundation, Inter-Link India
ISSIP Events Planned 2017-2018q Joint Discovery Summit with
JST - TBA
q Discovery Summits for 2018 –TBA
q Exploring an event with Gachon University, AI Advanced Management Program, in Korea in 2018
q ISSIP co-sponsorship of CITRIS BatanoWomen in Technology Conference, Nov 30, 2017, http://citris-uc.org/women-in-tech-innovation-entrepreneurship-2017/
q HICSS 2018 – 2 Workshops, and one mini-track, ISSIP-IBM-UW best paper awards.
q 9th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-2, 2018 Orlando, Fl
2017 ISSIP and/or its affiliates. All rights reserved.12
Book Series, Partnership with Business Expert Press• Total 25 published http://www.issip.org/books-and-collections/• 1 published in Q2 2017• In Progress – 13
Other Papers Q2 2017:
• ISSIP-NSF workshop report underway, due End of Nov 2018
• Discovery Summit Report, Future Services & Societal Systems in Society 5.0/CRDS-FY2016-WR-13, Center for Research and Development Strategy, Japan Science and Technology Agency, March 2017
• Discovery Summit, Cognitive Computing and Predictive Analytics Report white paper underway.
Knowledge Co-Creation & DisseminationValue Network Through Publications
132017 ISSIP and/or its affiliates. All rights reserved.
Special Interest Groups Accomplished 3Q2017 Goals for 2017
Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017,
• Developing the high level People Centered Innovation Matrix Curriculum
• Making the Wed Speakers Series open to all SIGs• At least 1 paper on issip.org, • 2 sessions @ ISSIP sponsored conferences• Grow online community• Publish presentations on issip.org
Launched : 10/12
Members 101
Service Inn. Framework (H. Yurko, DJ Christman) • Winner of Red Dot Award• Winner of 1 design award: Silver at the European Design,
through partnership with SCAD on ISSIP SIF Playbook• SIB white-paper submitted to the Journal of Service Science• Road-Mapping and planning for 2017 goals• Executive Summary + Case-Study Published on the ISSIP Website
•Publication of SIB in Journal of Service Science orResearchGate• Certification/Badging Offering Platform determined• Start of execution on the curriculum framework• HICSS Workshop involving PCIM
Launched : 4/14
Members 42
• Service Design (Leslie Tom, Jia Liang Wong) • Service Design Museum Energy grant proposal submitted for 2nd
stage evaluation.• Developed Service Design & Empathy Whitepaper• Developed Case studies, and Service Maturity checklist
• Looking for synergies between SD SIG and SIF SIG• Developing possible partnerships with Museums and Service Design
• Launched : 11/12
• Members
SDN (Casimer Decusatis, Martist U.) Presentation at Cisco Live 2017, papers won first place at IBM TechConnect, Poughkeepsie, NY (September 2017) and NY IT Cybersecurity Conference (October 2017). Upcoming presentation at IEEE UEMCON (Columbia University, NY, October 20, 2017); NSF grant for secure cloud services submitted October 10, 2017
•Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV• pursue related grant proposal opportunities
Launched : 4/14
Members 10
Communities of Interest Accomplished 3Q2017 Goals for 2017Cognitive Computing Weekly Speakers Series, 110+ Presentations in Library on
all things Cognitive and 1070 members in LinkedIn Discussion Group.
Continue to grow the community and recruit speakers.Launched : 11/14
Members: 107014
Chapters Accomplished 3Q2017 Goals for 2017Germany Activities on hold until SIG Chair completes
dissertation• Revitalize/Reposition ISSIP Germany chapter
(after dissertation)• Issue second “ISSIP Most Innovative Paper
Award” at the Karlsruhe Service Summit 2017 (Sept. 2017)
Launched :June 2013
Members: 17+
Italy • Launched the T-Shape track at AHFE - HSEE 2017
• Continued support of University Salerno as an Academic Institutional Member of ISSIP.
• T-Shape Lab at the University of Salerno
• Continue to promote ISSIP in the service science community in Italy and beyond
• Activating a new membership process for the University of Naples “Parthenope” (Italy)
• Activating a new membership process for the University of Valona (Albania)
• Planning students tours in Silicon Valley
• Start with the Weekly calls
Launched : 2013
Members 15
Switzerland • ISSIP President, Ralph Badinelli, spoke at the annual conference in Switzerland
• Christoph Heitz, Chapter Chair participated in ISSIP-NSF workshop
• 6 research projects started• 7 expert groups up and running with topics
from IT over business to data ethics.
Continue exploring joint events in Switzerland and US on Smart Service Systems
Launched : March 2016
Members: 150+
2017 ISSIP and/or its affiliates. All rights reserved. 15
Recognizing Other Volunteers
2017 ISSIP and/or its affiliates. All rights reserved.
Akkiraju, Rama (ISSIP VP) IBM
Bassano, ClaraThe Parthenope University of Naples
Bucanfusso, Tony UIDPChristman, David CiscoCorreale, Valerie CiscoDecusatis, Casimer MaristUniversityDemirkan, Haluk U of Washington - TacomaFodell, Dianne IBMGriffith, Terri Santa Clara U.Gudergan, Gerhard Aachen U. Professor
Heitz, Christoph (Chair ISSIP Swiss Chapter)
Prof. at Zurich University of Applied Sciences
Iwano, Kzauo MitsubishiJyoti, Sarin CiscoKimura,Yasounori JSTKhokhar, Sarah Cisco
Kripalani, Sunil OptumPK Agrawal Northeastern University
Alexa Konzman CiscoKwan, Stephen SJSUMaglio, Paul UC MercedManhaens, Mauricio Professor at SCADMedina-Borja, Alexandra, NSFMotahari, Hamid IBMMutis, Bora Senior high schoolPiciocchi, Paulo U of SalernoRayes, Ammar CiscoSarin, Jyoti CiscoSoyutemiz, Sarper 2nd year college student, MISTakashima, Yosuke JSTThapliyal, Saurabh GE DigitalTemesgen, Zami Mayo Clinic
Tom, Leslie (active member of UE SIG) Detroit Revitalization FellowTyagi, Prashant GE DigitalWong, Jialiang Chemistry (Singapore)Yurko, Heather Cisco
Institutional Members Update YTD 2017
Co-creating value prop with: UHG/Optum, Accenture, VMware.
Interested in becoming new members:
qParthenope University of Naples
Engaging those in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…
Curious how your company could
join ISSIP?
Contact [email protected]
172017 ISSIP and/or its affiliates. All rights reserved.
Academic/Research Center31%
Company33%
Student20%
Independent6%
SMB5%
Other5%
ISSIP Individual Membership as of Oct 24, 2017
Individual Membership Update
Total 10/24/2017
1253
Total 7/12/2017
1222
Growth:
~3%
Average Addition per Month:
~ 10
2017 ISSIP and/or its affiliates. All rights reserved. 18
Academic/Research Center32%
Company33%
Student20%
Independent5%
SMB5%
Other5%
ISSIP Individual Membership as of July 12, 2017
Financials Total Cash
q As of 10/24/2017 ~ $107,500q As of 7/23/2017 ~ $123,298
2017 YTD Income
q Operation ~ $62,623 q NSF workshop ~ $45,417
2017 YTD Expenses
q Operations• Compensation - $30,000• IBM-ISSIP Paper Awards - $10,500• One time Award (Executive Director) - $5,000• Web development – $4,500• Accountant -$1,925
q NSF workshop ~ 45,68892017 ISSIP and/or its affiliates. All rights reserved. 19
¨ Pro Forma for FY2017n Estimated total Income ~ $178,000
nfrom Operations: ~$128,000
nFrom NSF Project ~ ~$50,000
n Salaries - $60,000
n Consulting & Operations (tools, licensing, web, etc. ) - $7,000 - $10,000
n Awards & Sponsorships – ~$20,000
n Travel and Miscellaneous $5,000-$10,000
20
2017 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd Quarter 2017 Board of Directors Meeting
October 25, 2017
Thank you!