issue 19 spring 2017 voicenews · ew. heather tierney-moore with a group of volunteers. welcome...
TRANSCRIPT
upporting Health and WellbeingInvolvement and Experience Team
upporting Health and WellbeingQuality, Improvement and Experience Team
Children and Families Community Services Mental Health Secure Services Specialist Services
voicenewsvalued opportunities for involvement communication & experience
Issue 19Spring 2017
When you
have read
‘voicenews’
please
pass me on
“Volunteers
do not
necessarily have
the time; they
just have the
heart.”
Elizabeth Andrew
Heather Tierney-Moore with a group
of Volunteers
welcomemessage Welcome to the Spring Edition of voicenews.In this edition you will find articles on our Volunteering Celebration Event at the end of January which I had the pleasure of attending to hear the fantastic contribution volunteers make every day, supporting the delivery of Our Vision “High quality care, in the right place, at the right time, every time”. I was pleased to present certificates to volunteers recognising the number of years they have been volunteering with Lancashire Care. This edition also includes information on a number of volunteering opportunities so if you are interested in joining us as a volunteer please get in touch.
As you know the CQC re-inspected the Trust in September 2016 and we are thrilled to have received a rating of ‘Good’ which recognises our commitment to continuous quality improvement, particularly since the initial inspection which took place in April 2015. As an organisation we can be proud of our achievements to date as we continue to build on our successes and strive for excellence with the support and feedback of people who use our services, families, carers and staff.
I hope you enjoy reading this edition of voicenews and as always we welcome your comments and feedback.
Regards,
Heather Tierney-Moore Chief Executive
voicenews
valued
page 2 • Issue 19 Spring 2017
In this issue...Opportunities .........................................3
Involvement ...........................................4
Communication ......................................5
Experience ............................................6
Useful contacts ......................................7
Your voice feedback ..............................8
Contact the team via email [email protected],telephone 01772 695366 or for further information visit www.lancashirecare.nhs.uk and click ‘be involved’.
Helen Lee, Head of Quality Improvement & Experience
Dawn Kenyon, Quality Improvement & Experience Manager
Anne Allison, Associate Director Quality and Experience
Tom Swan, Quality Improvement Lead
Quality Improvement & Experience Team
voicenews
opportunities
Dates for your Diary In this diary you will find events that you may be interested in...
Quit Squad Meet & Greet Volunteer/Promotional Events Volunteer Would you like to make a real difference, be part of a professional team, learn new skills and support your local community?The Quit Squad is currently recruiting volunteers so if you are good at mixing with people, enjoy helping others and would like to develop your own skills as an individual we would like to hear from you.
We generally ask that all volunteers commit to the role for a minimum of six months so that we can create long-lasting and meaningful roles for them and this also justifies our investment in training and development.For further information please contact: Suzanne Hood, Quit Squad Admin Manager Telephone 01772 644156 [email protected]
Issue 19 Spring 2017 • page 3
Carers Week 6-12 Junewww.carersweek.org
Volunteer Week 1-7 Junewww.volunteersweek.org
National Patient Participation Week 5-10 Junewww.napp.org.uk/ppgawarenessweek.html
JUNE
T U E - M O N6-12
JUNE
T H U - W E D1-7
JUNE
M O N - S AT5-10
Healthwatch Lancashire
is looking for volunteers
to represent local people
when it comes to health and
social care.
In the past 12 months, volunteers have
helped Healthwatch Lancashire listen
to the experiences, views and stories of
more than 6,000 people in Lancashire
as it looks to expand its engagement
footprint across the county.
Healthwatch Lancashire volunteers are
champions of their local communities and
more are needed to listen to people’s views
about health and social care in Lancashire
in locations such as hospitals, GP practices
and community venues.
Healthwatch Lancashire volunteers receive
training, support and expenses for any
activities they carry out. More information
can be found by via their website
www.healthwatchlancashire.co.uk
or contact jessica.wood@
healthwatchlancashire.co.uk
or telephone 01524 230662
page 4 • Issue 19 Spring 2017
voicenews
involvement
Volunteer eventA really successful Volunteering event was held at the Village Hotel in Blackpool last month.
It was a great opportunity for volunteers to meet new people and celebrate volunteering. The Volunteers received their well-deserved years of service certificates which were presented by our Chief Executive Heather Tierney-Moore. Volunteers were able to give feedback on how we can do things better, and the enthusiasm and feedback from the day was amazing.
The photograph is of Marie Morrison who celebrated 20 years as a Volunteer. Our longest serving volunteer is Susan Bennett who has volunteered for 25 years and was presented with her certificate earlier in the year.
On this page you will find stories about how the involvement of service users
and carers has made a difference.
Peter Rowan, Volunteer shares his StoryI started volunteering 7 years ago at Parkwood, and then carried on when the service moved to The Harbour. I got involved because of my inpatient experience.
Initially I facilitated the weekly ward meetings and through these meetings I decided to set up a ward trolley for the patients selling snacks, drinks and toiletries. This was with the help and support of Sue Currey, Occupational Therapist Clinical Specialist.
If a patient needs anything not on the trolley, I try wherever possible to get this for them. The goods are reasonably priced and what little cash is generated by this enables me to buy a small Christmas present for each of the patients, Easter eggs and give out fresh fruit. The volunteering has helped me considerably by building my confidence and giving me a purpose as I am no longer able to work due to physical illness. I would recommend volunteering to anyone.
To find out how you can volunteer like Pete, contact the Volunteering team via email [email protected] or telephone 01772 645507
Issue 19 Spring 2017 • page 5
voicenews
communication
Heartbeat NWCCHeartbeat NWCC offer a GP led cardiac rehabilitation programme to over 800 people every week across the North West with classes available in Preston, Blackpool, Wrea Green, Penwortham, Leyland, Chorley and Burscough.
Heartbeat’s schools and community education programme is aimed at promoting a healthy lifestyle and last year engaged with over 3,500 school children across the North West. Heartbeat also trained 220 adults in emergency life support skills for free and helped to place 21 community accessible defibrillators.
As a charity, Heartbeat needs to raise over £900,000 each year to continue offering its services. All of which is raised through voluntary donations and fundraising efforts.
More information about the services Heartbeat provide can be found via www.heartbeat-nwcc.org.uk or by calling 01772 717147. If you’d like to support Heartbeat by raising funds please contact Mark Cassidy, Fundraising Officer, on 01772 717 147 or at [email protected].
Dementia Friends & Mental Health AwarenessDementia Friends is about learning more about Dementia and the small ways you can help.
You may be interested in attending any of the free training workshops
Thursday 15 June 1pm-3pmAudley and Queens Park NLC, Pringle Street, Blackburn, BB1 1SF 01254 507720
Monday 27 June 1pm-3pmBlackburn Library, Town Hall St, Blackburn, BB2 1AG 01254 507720
Thursday 29 June 1pm-3pmBank Top NLC, Arthur Way, Blackburn, BB2 1QP 01254 581175
Wednesday 26 July 1pm-3pmAudley and Queens Park NLC, Pringle Street, Blackburn, BB1 1SF 01254 507720
page 6 • Issue 19 Spring 2017
voicenews
experience
Community Mental Health Survey 2017 People who use NHS community mental health services in Lancashire are being encouraged to take part in a survey to drive future service improvements.
Lancashire Care NHS Foundation Trust is carrying out the 2017 Community Mental Health Survey to find out what people who use these services think about the care they receive in order to improve people’s experiences. The survey is led by the Care Quality Commission (CQC) as part of a national programme to improve mental health services for local populations.
This year the survey has been sent to 850 people aged 18 and over who have recently used the Trust’s services. Obtaining feedback from people who use services and understanding what is important to them is vital for improving the quality of care. The results will help the Trust see where they are performing well and to identify any areas where there is room for improvement.
The survey is part of a commitment to design and deliver health services with people at the heart of everything we do. Our Vision identifies the importance of listening to people’s stories so that we can learn and improve quality together.
Those chosen will have received a copy of the questionnaire. Please complete this and send back. The results of the survey will be presented in a form that does not allow individuals to be identified. The results of the survey will be published by the CQC in November 2017 and will be shared by the Trust.
If you have any queries or concerns about the survey please contact Dawn Kenyon 01772 695366 or email [email protected].
The number of compliments
received by Lancashire Care between
1 January and 31 March 2017 was
2,484 and in the same period there
were 392 complaints
What we do with the feedback All feedback provides us with valuable information about where we are getting it right or could make it better and helps us to learn about what is important to people who use our services and those close to them.
Providing us with feedback At Lancashire Care NHS Foundation Trust we value and positively encourage the people who use our services, their families and carers to give us their views on how we are doing. This includes any kind of feedback and there are a variety of ways this can be done.
Talk about your experience with any member of staff
Sharing your story with the Experience Team by emailing [email protected]
Completing the ‘Friends and Family Test’ survey online at: www.lancashirecare.nhs.uk/friends-family-test
Visiting our website www.lancashirecare.nhs.uk/contact-us
Emailing our Hearing Feedback Team: [email protected]
Writing to our Hearing Feedback Team office at FREEPOST Lancashire Care NHS Foundation Trust
Contact the Hearing Feedback Team on: 01772 695315 or Freephone: 0808 144 1010
Dee Roach, Executive Director of Nursing and Quality said:“We hope that the people who use our services will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve. This is an excellent way for people to help shape the services
we provide in the future.”
voicenews
yourvoice
Welfare Rights: 0300 123 6739 Mental Health Carers Help and Information Line: 0300 303 8700www.ncompassnorthwest.co.uk Advocacy Access:0345 456 3210www.advocacyaccess.org.uk
Carers Help And Talk (CHAT) Available 24 hours a day 365 days per year. The line is manned by Carers who have an understanding of caring for a person with a mental health condition: 0333 103 9747
Healthwatch Lancashire: 0300 303 8811 Email: [email protected]
We would value your feedback on voicenews by cutting out this postcard and returning to us.What do you think about voicenews?
What would be important to you in future issues that has not yet been covered?
Thank you for your comments
useful contacts
Lancashire Care NHS Foundation Trust has implemented a new Nicotine Management Policy. This means that smoking, including the use of any tobacco products or e-cigarettes, will not be allowed anywhere on Trust premises. Support is available for current smokers and e-cigarette users from the Quit Squad, the Trust’s stop smoking service. The Quit Squad can be contacted by calling Freephone 0800 328 6297 or visit www.quitsquad.nhs.uk
Age UK: 0800 169 6565 www.ageuk.org.uk
Barnado’s: 01772 629470 Carers Lancashire: 0345 688 7113 Childline: 0800 11 11 www.childline.org.uk
Help Direct: 0303 333 1111 www.helpdirect.org.uk Samaritans: 0845 790 909024hrs a day
National Domestic Violence Helpline:0808 2000 247
Galloway’s Society for the Blind: 01772 744148www.galloways.org.uk
voicenews
FREEPOST RSAK-ELGB-KSKYService User and Carer InvolvementLancashire Care NHS Foundation Trust Sceptre PointWalton Summit Bamber BridgePrestonPR5 6AW
Every effort is made to ensure the information contained in this publication is correct. However voicenews cannot be held responsible for misrepresentations, omissions or unavailable information.
Lancashire Care
@LancashireCare
Copies of this Newsletter are available on the website or from:
Lancashire Care NHS Foundation Trust,Sceptre Point, Sceptre Way,Walton Summit, Preston, PR5 6AW
Tel: 01772 695366
Email: [email protected]
Website: www.lancashirecare.nhs.uk and click ‘be involved’
Hearing Feedback Team
If you wish to pay a compliment about the Trust’s services, make a comment, raise a concern or complaint, please contact the Hearing Feedback Team on 01772 695315, freephone 0808 144 1010 or email [email protected]
Wellbeing & Mental Health HelplineThis provides an out of hours listening service for residents across Lancashire who may be concerned about their mental health or general wellbeing of someone they know. The helpline is open Monday to Friday 7pm to 11pm and on weekends 12 midday to 12 midnight. You can find out more about the Wellbeing and Mental Health Helpline by visiting: www.lancs-mentalhealthhelpline.nhs.uk
Freephone: 0800 915 4640