it communications: trends in higher ed (163664552)

7/30/2019 IT Communications: Trends in Higher Ed (163664552)

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IT COMMUNICATIONS: TRENDS INHIGHER EDUCATION

A P R I L 1 6 , 2 0 1 3

M A R K K A T S O U R O S ( P EN N S T A T E )

J I M J O K L ( U N I V E R S I T Y O F V I R G I NI A )

ACTI-CIA Communications Infrastructure

and Applications



ACTI-CIA Background

ACTI Communications Infrastructure and Applications

2

Many of the group members haveparticipated in several precursor groups Voice Over IP Working Group

Wireless Working Group

Integrated Communications Strategies WorkingGroup

Converged Communications Working Group

Communication, Collaboration, and Mobility (CCM) Working Group

ACTI-CIA - CommunicationsInfrastructure and Applications



Participants


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ACTI-CIA Mission Statement


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The ACTI Communications Infrastructure and Applications (ACTI-CIA) Working Group focuses on the challenges thathigher-education institutions face with respect to enterprise communication, collaboration, and mobility. Groupparticipants pool their collective resources, time, and energy towards investigating specific challenges and opportunities inthis space, sharing individual solutions, and developing effective practices for the higher-education community.

ACTI-CIA aims to help the organizational decision-makers in this space (senior IT managers, CIOs, CTOs, COOs, CFOs,provosts, etc.) focus on the important communication technology issues: emerging and evolving technologies, operationalchallenges, peer benchmarking, policies and procedures, federal and state regulations, staffing and service structures,

strategic planning, sustainable funding models, and other relevant topics. In addition, we believe it is crucial to provide aforum for meeting with vendors, especially as more core IT services are potentially commoditized and/or cast into thecloud, and as the seamless integration and interoperability of multiple vended and locally-developed solutions becomeseven more of a necessity and challenge.

The scope of this working group typically includes investigations around:

Telecommunications, including IP telephony, dual-mode phones, wireless, mobile infrastructures, and fixed-mobile convergence

Unified communications

Collaborative communications, including presence awareness, videoconferencing, telepresence, application sharing, andcollaboration platforms

Communication in the cloud

Support for specific communications technologies, such as VoIP, SIP, campus LAN/Wi-Fi, cellular, GPS, and GIS

Emergency communications management and notification

Social networking

The working group welcomes input, ideas, and participation from the higher education community



ACTI-CIA: How we work


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Bi-weekly conference calls and occasional meetings Decide on projects Coordinate activities Compare notes

Content Development Interview the experts Guest speakers Occasional surveys

Content Dissemination Publications Webinars Meetings



Current Working Group Agenda


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Telecommunications Survey

DAS Alternatives

Emergency Communication Services

Unification of Communications(Integration/Collaboration)

Softphone Deployment and Support

Voice Integration with third-party products andservices

Open-Source VoIP/UC



Some Accomplishments


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Distributed Antenna Systems (DAS) Briefing Note

What is a DAS?

The term is overloaded with multiple definitions

Some of the potential alternatives to DAS deployments Depending on your goals, alternatives may exist

DAS funding possibilities

Carrier vs. campus vs. integrator

Potential future technology

http://net.educause.edu/ir/library/pdf/ACTI1210.pdf



Partial Accomplishment


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Demystification of Campus VoIP Deployments

You hear that every school other has converted years ago, buthow many really have?

How are schools dealing with emergency services

Wiring closet UPS runtime; generator backup?

Analog devices?

Networking

Converged vs. private network; Voice VLAN; QoS, etc?

Softphones Are they practical for hard endpoint replacement?

Mobile Clients

Are they supportable?



Partial Accomplishment


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Demystification of Campus VoIP Deployments

VoIP Survey completed

During analysis we realized that we also needed information on VoIP security

Payload and Call Control Encryption

VPN support for teleworkers

Softphones without VPN

Please help:https://www.surveymonkey.com/s/QLZTGQV





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ACTI Conversation – August 2012

SIP Services: Communication in the Cloud

Focus Internet2 NET+ SIP cloud-based services, including the RFP process that was used toprocure the services, what services are being offered, and the status of deployment

Speakers Randy Brogle, Senior Director, Network Services and Business Operations,

Internet2

Walt Magnussen, Director of Telecommunications and Director, Internet2Technology Evaluation Center at Texas A&M University and U.S. UCANPublic Safety

Ric Simmons, Deputy CIO/Executive Director, Louisiana State University





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Emergency Communication Management and theCleary ACT

Educause-Live Webinar – February 28, 2013

http://www.educause.edu/library/resources/emergency-communications-management-and-clery-act

Main Topics

ENS selection and deployment ENS policy and best practices

Implications of the Cleary ACT and lessons learned at PSU

Killer mobile apps everyone should have


















Work in Progress


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Emergency Communications

7 Things paper on emergency communications (“Seven Things You Should Know About Emergency Notification Strategy”)

Article/Guide: Many schools are in the midst of putting outnew RFPs and renewing contracts with vendors. This will bean updated list of requirements and needs based on what has been learned since initial contracts were put into place a few

years back. (Technology, communication habits, and bestpractices have significantly evolved.)

Institutional case studies



What to watch


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You can tell by some of our projects what we think isimportant to watch.

Additional areas for consideration: Are requirements for voice security changing?

Do you always consider the network a hostile environment? Security update to VoIP survey

How quickly are hosted VoIP services maturing

PBX, Call Center, etc.

NET+ Services

DAS Will it continue to be harder to make vendors pay for the systems?

Are mobile VoIP applications turning into a viable alternative?

Emergency Notification

Do you need to be doing more?



What to watch


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Social networking and collaboration platforms

Cloud communications

Communication applications and

privacy/security/IP implications Best practices around communication service

management (ITSM applied to communicationservices)

802.11ac

IPTV



Questions and Discussion


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Questions and Discussion

Which projects are of interest to you or your school?

Questions

What are we missing?

Given our revised mission statement, are there other topics ortopics that we should try to address earlier?




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Thank You

it communications: trends in higher ed (163664552)

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