it es vs bpos
TRANSCRIPT
Analysis of ITesand BPO industry
Definition
Business Process Outsourcing Information technology enabled services
A method of subcontracting
various business-related
operations to a third party.
When business process
outsourcing began, it
applied chiefly to
manufacturing entities, such
as soft drink manufacturers.
However, it is now
applicable to the
outsourcing of services.
IT Enabled services (ITES),
also called web enabled
services or remote
services or Tele-working,
covers the entire gamut
of operations which
exploit Information
Technology for improving
efficiency of an
organization.
http://www.investopedia.com/terms/b/business-process-outsourcing.asp
Top 3 BPO/ITescompanies in Bangalore
Wipro BPO
Aditya Birla Minacs
Infosys BPO Limited
Wipro BPOHorizontal Vertical
• Human Resource Outsourcing
• Procurement Outsourcing
• Order Management Outsourcing
• Knowledge Process Outsourcing
• Finance and Accounts Outsourcing
• Customer Service Outsourcing
• Technical Support Outsourcing
• Research, Analytics and Social Media
• Banking and Financial Services
• Energy, Natural Resources & Utilities BPO
• Global Media and Telecommunication BPO
• Healthcare BPO
• Insurance BPO
• Retail and Consumer Goods Outsourcing
• Transportation BPO
Infosys BPOHorizontals Verticals
• Business Platforms
• Customer Service Outsourcing
• Finance and Accounting
• Human Resources Outsourcing
• Legal Process Outsourcing
• Sales and Fulfillment
• Sourcing and Procurement Outsourcing
• Business Transformation Services
• Indian Domestic BPO
• Communication Service Providers
• Energy and Utilities
• Financial Services
• Healthcare
• Insurance
• Manufacturing
• Media and Entertainment
• Retail, CPG and Logistics
• Services
Aditya Birla - MinacsHorizontals Verticals
• Customer Lifecycle
Services
• Finance and
accounting services
• Procurement
outsourcing
• Manufacturing & Retail
• High Tech
• Banking, Financial
Services & Insurance
• Telecom, Media and
Entertainment
• Healthcare and Public
Sector
Services - LPO
Services – M&A
Order Management
Multi-channel marketing programs integrated with order booking and processing, amendments and cancellations
Channel Sales: tracking and expediting dealer orders, inquiries and information assistance
Customer analytics and sales reporting: order fulfillment, billing and shipments, reasons for order rejection, ABC analysis, etc.
Contract administration.
Global logistics and shipment management.
Catalog management.
Obsolescence and returns assistance.
Stock checks, audits and investigations.
Interfaces with procurement sourcing and payments, billing and accounts receivable, and collections management.
BPO Industry – Function operations
Industry Challenges
• Increasing competition with emerging preferences.
• Cost saving is not a mere differentiator. Customers
look for specialized offerings with function and
domain knowledge.
• Maintaining service delivery as engagements are
shifting from fixed price based model to SLAs
(performance based).
• Maintaining skilled manpower
Next Action Items
Readings• http://www.sourcingmag.com/content/what_is_bp
o.asp• http://info.shine.com/Industry-Information/ITES/3.aspx
• http://itlaw.wikia.com/wiki/IT-enabled_services
• http://www.itinfo.am/eng/it-enabled-services/