it industrialization part 2

June-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

IT Industrialization and beyondOur Promise - Part II -


Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved. June-10 Siemens IT Solutions and Services

Our Promise - Index

1 Why Siemens Application Management?

2 Our Promise

3 Contact



We align IT to yourbusiness challenges

We absorb yourworkload

We ensure that yourbusiness is running

We give youflexibility

We are prepared tolearn somethingnew every day

We build onworldwide expertise

We tie our successto yours

We ensureyou are up to date

You choose theservices, we deliver

We learn fromthe best

IT is the backbone of your business

Why Siemens Application Management?



We ensure day-to-day Operations

� We ensure your applications are running

� We manage your application landscape

� We quickly fix occurring incidents and solve the root causes

� We focus on incident prevention through process focus

…and together we increase the value of ITfor your business.



Our Promise: Alignment

� We analyze IT incidents and fix the underlying issues

� We improve processes based on know-how of Siemens industry experts

� Our root cause analysis tools were developed with Siemens industry sectors and are proven to work for your industry

Alignment

We align IT to your business challenges



Our Promise: Service

� Live overview of ticket volume, performance and progress on individual tickets

� Frequent status discussions with dedicated customer service manager

� One single, competent point of contact for all topics

Service

We ensure you are up to date



Our Promise: Choice

� One service catalog worldwide

� Standardized services

� Fixed price per service

� Reliable delivery

� Our Commitment to reduce your costs

� No competitor will beat us on price

Choice

You choose the Services, we deliver



Our Promise: Flexibility

� Through access to our employee pool

� Balancing workload across customers

� One ticket tool worldwide

� Standardized processes

Flexibility

We absorb your workload



Our Promise: Adaptability

� Cutting edge knowledge sharing portal

� Best practice automatically identified and stored for reference

� Knowledge sharing across customers

� Automated assignation of incident resolution to topic expert

Adaptability

We are prepared to learn something new every day



Our Promise: Skill Management

� Global overview of skills and experience

� Rigid selection process and performance management

� Global talent management

� Global career paths

Skill Management

Global Skill Pyramid

We build on worldwide expertise



Our Promise: Comparability

� Same standard processes worldwide

� Benchmarking across customers & countries

� Controlled innovation to gain efficiency

Comparability

We learn from the best



Our Promise: Reliability

� We manage the IT for small to some of the biggest companies worldwide

� We reduce IT service costs by an average of 15% per year

� Global SAP-certified Application Management Service Provider and the world‘s first SAP-certified Customer Core Center of Expertise

We know how it is to be in your shoes

Reliability



Our Promise: Win-Win

� Risk & Gain Sharing based on performance

� Fixed cost reduction per year

� Customer Service Manager as client’s advocate

Win-Win

Our success depends on yours



Part I – Challenges of our Customers

Part II – Our Promise

Part III – Industrialization

Part IV – How we work together

Part V – Answers for our Customers

Industrialization and beyond

This presentation is part of a series of Industrialization topics. If you would like to know more, please continue with “Part III – Industrialization”.



Andreas DegenhardtHead of Global Application ManagementSiemens AGSiemens IT Solutions and Services

Otto-Hahn-Ring 681739 MunichGermany

Phone: +49 (89) [email protected]/applicationmngt

You want to know more? Just contact:

it industrialization part 2

Technology

siemens application

rights reserved

business challenges

part

industrialization

win

10 siemens

10 siemens