it rollouts – easy and affordable

krones Informationsmanagement We do more.｜1

IT Rollouts –Easy and AffordableEasy and Affordable

Ottmar HollnbergerManager IM Client ServiceKRONES AG

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KRONES AG


ContentsContents

g KRONES AG

g Challenges

g Process Description

g Results

g Further Stepsg Further Steps

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KRONES – We are part of your daily lifeKRONES We are part of your daily lifeEvery day you use many products that were produced with KRONES systems.At home, at work, while shopping, or in your free time:, , pp g, yEvery fourth beverage bottle that is purchased worldwide was filled, labelled, packaged and loaded on pallets using KRONES bottling machinery systems (in Germany every second bottle is

d ith i t)processed with our equipment).

BEVERAGE FOOD NON FOODShare of revenue approx. 75% approx. 25%

BEVERAGE FOOD NON-FOOD

Beer CSD (Carbonated Al h li B

Soft Drinks) Grocery Items Household Goods C ti D

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Alcoholic Beverages Mineral Water

Cosmetics, Drugs, Chemicals, etc.


Corporate Information – KRONES AG (1st Half 2010) in Million €Corporate Information KRONES AG (1st Half 2010) in Million €

Revenue 1,076.2EBIT 22.1O d i fl 1 104 9

Machines/Systemsf B ttli L b lli

Revenue Segments in Million €

Order inflow 1,104.9Order backlog 917.2

Machines/Systems

for Bottling, Labellingand Packaging87.0% (936.8 Million)

Machines/Systemsfor Beverage Production/Process Technology9.2% (98.9 Million)

EmployeesGermany 8,054**Worldwide 10,293**

M hi /S t f

3.8% (40.5 Million)

Machines/Systems for Low-End Applications(kosme)

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*of revenune** 30 June 2010


IT Strategy at KRONES AG

g Centralization

IT Strategy at KRONES AG

g High Vertical Range of Manufacture

g Network Infrastructure (Language and Data Integration)(Language and Data Integration)

g SAP Platform (Process Integration)

g User-Friendly Information Accessg User Friendly Information Access

g Fast Follower (Mature Innovations)

g Consequent Project ManagementCo seque t oject a age e t

g IT Service Management (own processes at least maturity level 3)

g Acquire Technology (Standards), Shape Processes (Flexibility)

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ContentsContents

g KRONES AG

g Challenges


g Results


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ChallengesChallenges

Installed hardware: 3,000 desktops older than four yearsEvaluation: hardware and software in detailDiscussions with technical departmentsDesktop refresh requires logistics concept and process optimization

Internal Logistics in a Rollout Center

In Storage Out of Storage Unpack System

Connect System Load Software Personalization

Disconnect Pack System ProvisioningSystem Pack System Provisioning

G lGoals:- Fully installed desktop ready for delivery to workplace- Automated process worldwide

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Start: Determine needsStart: Determine needs …25

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and goals:… and goals:25

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ContentsContents

g KRONES AG

g Challenges


g Results


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Place orderPlace order

Order system type (desktop or workstation)Required dataq- EndCustomerOrderNumber (KRONES order number)- OrderCode (hardware model and features)- Number of systemsy

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Create provisioning jobs (import list)Create provisioning jobs (import list)25

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Hardware informationHardware information25

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Assign jobsAssign jobsJob-Tabelle

- Job-ID- Status- Bestellnummer- Ordercode

Hardwareinfo- Bestellnummer- Ordercode- Seriennummer- MAC-Adresse

Look for the following criteria in the job table:

- Ordercode- MAC-Adresse

JobJob -ID: A12Status: New

HardwareinfoBestellnummer: 450Ordercode: CUZSerien-Nr: 4711 In Job-Tabelle suchen

- Job Status: NEW- OrderCode as in HardwareInfo- Order Number as in HWInfo

Bestellnummer: 450Ordercode: CUZ

Serien-Nr: 4711MAC-Adresse: FF:FF

J bHardwareinfo

Job gefunden

Reserve jobTransfer hardware data- Serial number

JobJob -ID: A12Status: ProvisioningBestellnummer: 450Ordercode: CUZ

HardwareinfoBestellnummer: 450Ordercode: CUZSerien-Nr: 4711MAC-Adresse: FF:FF

Job reservieren- MAC address

St t i t ll tiHardwareinfo

Bestellnummer: 450Ordercode: CUZSerien-Nr: 4711MACAd

Rechnerdaten übertragenJob

Job -ID: A12Status: ProvisioningBestellnummer: 450Ordercode: CUZS i N 4711

Serien-NrMAC-Adresse

Start installation

MAC-Adresse: FF:FF

Serien-Nr: 4711MAC-Adresse: FF:FF

Installationkann

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Installation kann gestartet werden


Configuration item in CMDBConfiguration item in CMDB25

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LANDESK Provisioning TableLANDESK Provisioning Table25

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Installation CheckInstallation Check25

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ReportReport25

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ContentsContents

g KRONES AG

g Challenges


g Results


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ResultsResults

Benefits:- Fully automated process – no manual tasks requiredy p q- Success or failure of installation is visible on device (green or red display screen)- Very fast installation times due to image-based installation- Standardization of installations with standard images such as CAD image or automation g g

image- Flexible, adaptable process – easy cooperation with additional external partners of

subsidiaries possible

Facts:- 1,150 new desktops since 26 July 2010

f t d i A b- manufactured in Augsburg- Additionally 2,200 computers

installed at site

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Further StepsFurther Steps

Ongoing improvement processAutomation of the businees process for orderingp g"Hardening´" of interfacesInternationalization (USA, China, Brazil)

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Thank you!

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it rollouts – easy and affordable

Technology

krones systems

ordercode job status

cuz job reservieren

bestellnummer ordercode

status job table

ff ordercode

jobtabelle suchenstatus

new ordercode