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IT Security and Services on CampusNEW STUDENT

ORIENTATION (NSO) 2021

ITSC Overview ITSC aspires to become a forward-looking centre of excellence providing

enabling solutions and leveraging cutting-edge technology to advance

the strategic priorities of the University.

Services provided by ITSC:

For more details, please visit the ITSC website:

https://www.LN.edu.hk/itsc

Read the comprehensive ITSC Orientation Materials for more information:

https://www.LN.edu.hk/itsc/itsc-information/orientation2

• E-mail services

• Network

connection

services

• Learning and

teaching services

• IT facilities

• Campus-wide IT

systems

• Computing

services

• Audio visual

services

• Information

security

• Information

literacy training

Different Kinds of ITSC Services (1)3

Different Kinds of ITSC Services (2)4

Different Kinds of ITSC Services (3)5

ITSC Service Counters (1)

MB203, Patrick Lee Wan

Keung Academic Building

Service Hours (Term Time)

8:30am - 12:30pm,

2:00pm - 6:30pm Mon-Fri

Closed on Saturdays,

Sundays and public

holidays

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ITSC Service Counters (2)

MB412, Patrick Lee Wan Keung Academic Building

Service Hours (Term Time)

12:00 noon - 12:00 midnight

Mon - Fri

Closed on Saturdays, Sundays and public holidays

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ITSC Service Hotline

Tel: 2616-7995

As printed at the back of your student ID card

Service Hours (Term Time)

8:30am-6:30pm Mon-Fri

Closed on Saturdays, Sundays and public holidays

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What if you have questions Always consult ITSC Helpdesk when in doubt about anything

suspicious

Report any potential security incident to ITSC Helpdesk

If you need help on the services provide by ITSC you can:

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• Browse the service manual under the ITSC website:

https://www.LN.edu.hk/itsc

• E-mail your question to:

itsc@LN.edu.hk

• Call the ITSC Service Hotline for help:

2616-7995 (This number was printed at the back of your student card)

• Visit the ITSC Service Counter:

MB203, Patrick Lee Wan Keung Academic Building

Computer Labs

Lab No. of PCs Mon-Fri Sat Sun, Public

Holidays

MB202 40 9:00am – 5:00pm

MB412 72 24 hours openedThe Lab is only accessible by valid smart ID card

LCH206A 24 9:00am – 11:00pm 9:00am – 7:00pm Closed

SEKG02 23 6:00pm – 8:30am 24 hours 24 hours

The Lab is only accessible by valid smart ID card

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Basic Lab Usage Regulations

NO food or drinks

Keep the voice down, DO NOT disturb other users

Academic research and related activities ONLY

NO games

NO entertainments (watching music videos or movies)

DO NOT download illegal material (software/music/movie, etc)

Seats are NOT ALLOWED to be RESERVED with personal belongings.

University staff have the rights to remove all unattended belongings

without prior notification

DO NOT MOVE any furniture

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LU Mobile

LU Mobile

Available for

Guest

Student

Staff

Alumni

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Where to download14

For more information, https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/lu-mobile

Switching to Different Role15

Login to the Campus Network

Login to the Campus Network

Turn on the PC and monitor

Press a key on your keyboard

or click the mouse

Enter your Lingnan username and password as “User name”

and “Password” respectively

Press “Enter” when finished

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Important to Note

System will automatically logout if it remains idle (no activity)

for 30 minutes

ALL data will be lost after logout

DO NOT keep any files or personal data in public computers

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Network Printing

Octopus System20

Black & White Octopus

printers are installed in

all student computer

labs

Color Octopus printers

are installed in MB412,

LCH206A and SEKG02

Octopus Printing Charge

Color Mode Size Simplex Duplex

Black and

White

A4 $0.30 $0.40

A3 $0.60 $0.80

Color

A4 $2.50 $3.50

A3 $5.50 $7.00

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Network Printer Locations

Location Octopus B/W Octopus Color

MB202 O X

MB412 O O

LCH206A O O

SEKG02 O O

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myLingnan PortalBanner, eLearning & ePortfolio, Degreeworks, CTLE

myLingnan Portal (1)

What is myLingnan Portal?

myLingnan Portal is your 'one stop' portal to access

Lingnan University's secure online services

What is in there?

All university-wide announcements and notices for staff

and students will be posted here

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myLingnan Portal (2)25

Banner Self Services for

Academics

Students can check

academic records,

register,

add/drop courses, view

personal info, apply for a

testimonial, etc

eLearning

Access to the Moodle

online learning system

Banner Services

A comprehensive computer information system that

contains information on courses, students, faculty, staff,

and Alumni

Everything from student to alumni, registration to

graduation; and purchasing to payroll, is all managed in

one system

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eLearning and ePortfolio

Moodle and Mahara are the eLearning platforms which

allow teachers and students to participate interactive

online courses

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Degree Works

Degree Works is an degree-advising tool to serve as

course planning and advising for students and advisors

and as a degree auditing tool

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Term-end Course Teaching and Learning Evaluation (CTLE)

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My Course(s) CTLE Survey /

Response Rate provides a

function specifically for

students to view survey

response rates and the survey link of all courses

registered by the student in

the CTLE survey term

For details, please visit:

https://www.ln.edu.hk/itsc/services/learning-and-

teaching-services/ctle

Login to myLingnan Portal (1)30

Login to myLingnan

Portal (2)

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Enter your Lingnan username and password

Click “Sign in”

Change Your Password (1)32

Enter your

username

Enter the

verification code

• Access to

https://selfservice.ln.

edu.hk

• Enter your username

and verification

code

Change Your Password (2)33

Change Your Password (3)34

Enter your

current password

Change Your Password (4)35

Enter new password twice and press “Confirm”

Email Services

Email Services

All students are provided with an email account when

they join Lingnan

Service built on Microsoft Office365 platform

Email address in the format of username@LN.hk

The same username and password for email AND other

Lingnan computing services

Other Office365 services such as OneDrive through the

same web interface

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Login to Webmail (1)

Access to Lingnan homepage and click “Webmail”

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Login to Webmail (2)39

Click “Webmail for Student”

Login to Webmail (3)

Enter your Lingnan

username and password

Click “Sign in”

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Network ServicesHostel Network, WiFi Services, SoftPhone

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Network Access Control – Hostel Network

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The Network Access Control (NAC) policy and measures are devised with the purpose of strengthening hostel network security to ensure only authorized users and devices can get access to the campus network.

NAC is enforced on the Hostel Wired Network. Two controls are applied to the devices connecting to the Hostel Wired Network.

Control 1: Personal Network Equipment cannot be connected to the Hostel Wired Network

Control 2: Login is required when initiating access to the Hostel Wired network

More details can be found under the ITSC website:

https://www.ln.edu.hk/itsc/services/information-

security/nac/nac_hostel

Hostel Network

How to connect

Plug your allowable devices to the socket in your room

Open any webpage with your browser

Login using your Lingnan username and password

General usage regulations

Do not setup servers/network equipment (e.g. router/switches)

Do not download illegal material (software/music/movie, etc)

Once detected, you will be disconnected from the network

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https://www.ln.edu.hk/itsc/services/network/hostel-network

Wi-Fi Service

Provides almost 100% coverage across

the campus

IEEE 802.11a/b/g/n/ac compliant

wireless LAN

Authenticate with your Lingnan

University username and password,

using the SSID name: LU, LU-Advanced

Recommend to use LU-Advanced on

supported devices

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https://www.ln.edu.hk/itsc/services/net

work/wireless-connection

Multimedia and AV Services

AV Equipment In Teaching Venues

Audio Visual (AV) equipment is

available in all teaching venues

This includes…

Common Control User Interface

Desktop computer

Projection system

Sound system

Wireless microphone system

Visualizer and Blu-ray player, etc.

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AV Equipment On-loan Services

A wide range of AV equipment is available

from ITSC for on-loan purposes:

Portable PA

Notebook computer

Wireless microphone

Wireless presenter

TV set

Digital video camcorder

Camera tripod

Portable visualizer, etc.

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Multimedia and AV Services

Teaching and Classroom Support

https://www.ln.edu.hk/itsc/services/it-

facilities/teaching-and-classroom-support

Equipment On-loan Services

https://www.ln.edu.hk/itsc/services/multimedi

a-and-av-services/av-equipment-on-loan-

services

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Information Literacy Training

Courses

Information Literacy Training Courses

Information Literacy Training Courses

Advanced Microsoft Excel 2016 for Assignments

Qualtrics Fundamentals – The online survey system

Qualtrics Advanced

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For details, please visit:

https://www.ln.edu.hk/itsc/services/information-literacy

Information Security (IS)

Policies & Guidelines

Information Security Policy

Information Security (IS) Policy provide high-level

rules and principles of governance and control of

information security for the University. The IS

policies are approved by the management of

the University.

Every user should go through the IS Policy before

using IT facilities provided by the University.

The Information Security Policy can be found on

the below ITSC webpage:

https://www.LN.edu.hk/itsc/policies-and-

guidelines/information-security-policy

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Choose a Strong Password

A password is needed to access the critical systems in the University.

Choosing a strong password is the most basic and important task to

maintain Information Security.

Below are some guides on choosing a strong password:

Don’t use one password for all accounts

Password should have at least 8 characters long

Combination of upper- and lower-case characters and numbers

Don’t include your name or part of your name in the password

Don’t use your Birthdate or telephone number, or personal particulars in your

password

Don’t use easy to guess word or sentence as password

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Two Factor Authentication

(2FA)

Two-Factor Authentication (2FA) is an important component in Information

Security. 2FA adds an additional layer of security protection to the

authentication process by making it harder for attackers to gain access to

a person's online account.

To enhance the protection of students’ personal data and tighten the

information security of the University, Lingnan University has implemented

the 2FA solution.

Watch this video for understanding what is 2FA:

Why 2FA? [Video]

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How 2FA works

2FA is mandatory for all students in Lingnan University

2FA is required when login to the critical systems from networks outside of Lingnan University Campus

More details can be found on the ITSC website:

https://www.ln.edu.hk/itsc/services/information-security/two-factor-authentication

Watch the video guide for the registration process:Registration and Use of 2FA. [Video]

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Secure Your Username and Password

Do not share your password with anyone

Do not disclose your password to anyone including ITSC staff

Do not store passwords in any physical location

Do not store passwords on a mobile device without encryption and

password protection

Avoid to input your username or password via public Wi-Fi or on

public computers

Change your password regularly

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Protect Your Personal Data (1)

Avoid data/personal data leakage through the Internet

Do not visit any suspicious websites

Do not download software or media files from an unknown

source

Do not open suspicious emails

Do not open any URLs on suspicious emails (it may be “phishing

emails”)

Always check the URL or email address before you login or

responding with your personal information

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Protect Your Personal Data (2)

Avoid data/personal data leakage from storage media

Do not leave storage media unattended in public areas

Keep the storage media in a secure place (with lock and key)

when not in use

Do not rely on USB storage device to store sensitive data

Use data encryption and secure devices/media to protect your data where necessary

If you must copy sensitive data to a USB storage device, delete

the data immediately after use

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Protect Your Personal Data (3)

Avoid data/personal data leakage from personal computers

Protect your personal computer by installing anti-virus/anti-

malware software

Always check and make sure the anti-virus/anti-malware

software and its definition files are up-to-date

Install and enable a personal firewall

Always apply latest update and patches to your operation

system

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Phishing emails

Phishing is an email that tries to

trick you in to giving out

personal information, or

visiting fake websites.

When you receive email with

curious, do not reply or click

any link from the email and

report the case to ITSC

immediately.

Once confirmed it is a phishing

email, ITSC will manage to

block the sender from our system.

Copyright Issues (1)

Intellectual Property

You need to understand software piracy and

intellectual property issues. Please see

https://www.ln.edu.hk/info-about/intellectual

Scope

General: Copyright Ordinance 2001

Copyright in Education

Legal Computer Software in Lingnan University

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Copyright Issues (2)

Some Protection of Copyright Tips

DO NOT use university facilities to upload or download any copyright software or media files

DO NOT share any copyrighted material using P2P (peer-to-peer) software applications, such as BT (Bit Torrent)

CONTACT ITSC by email to itsc@LN.edu.hk if you find anymaterial on the University network or computers,that you think may violate copyright

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Useful Links

Lingnan University Home Page:

https://www.LN.edu.hk

ITSC Home Page:

https://www.LN.edu.hk/itsc

Lingnan Information Security Policy:

https://www.LN.edu.hk/itsc/policies-and-guidelines/information-

security-policy

Orientation Materials:

https://www.LN.edu.hk/itsc/itsc-information/orientation

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Thank You64