flight services singapore campus welcome guide - · pdf file2 flight services singapore campus...

Flight Services

Singapore Campus Welcome Guide


Welcome to the Flight Services Singapore Training Campus

Singapore Campus Welcome Guide 1

Our goal is to give you the vital training required to operate and maintain your airplanes safely and efficiently.

Our staff wants to help make your training as pleasant and productive as possible. This Guest Information Guide will give you the basic information that you need while you are in training. If you have any questions that are not answered by this guide, please call Guest Services at +65 63091500 or +65 63091558.

Thank you for choosing Boeing Singapore as your training provider. We look forward to meeting and working with you while you are here.

Enjoy your stay!

Patrick Curtin Senior Manager, Campus Operations Singapore

Singapore Campus Welcome Guide 32 Flight Services


Guest Information

Badges and Security You are required to register your details at the front desk on your first day of training. In order for us to contact you if there are any changes to your scheduled training event, we request that you complete the sign in register with your name, hotel and mobile number etc. To verify we will also need you to produce a photo ID. We appreciate your cooperation in this matter. You will be issued with a badge that you are required to return at the end of training. Please wear the badge at all times while you are at the Singapore Training Campus.

Boeing Store The Boeing Store is located at the main lobby on Level 1. The store operates from Monday to Sunday, from 0930 to 1630. Feel free to check with Guest Services if you would like to make a purchase.

Cameras Please get permission from the management before using still and video cameras within the Training Campus.

Digital Screens There are digital screens on Level 1 and 2 of the campus detailing course schedules and locations of classrooms, simulators, and training devices for your ease.

Food Service The nearest cafeteria is approximately five minutes’ walk from the Singapore Training Campus. Various food items and beverages are available from 0700 to 2200. For information on fast food delivery services, please approach our Guest Services Representatives.

Guest Services Representative During your training at the campus, our Guest Services Representatives at the front desk are ready to assist you from 0700 to 1930 with any enquiries or assistance required for transport arrangements, requests for medical attention, lost items etc. They can also be contacted at +65 6309 1500 or +65 6309 1558 and by email at [email protected]. As the campus operates 24 hours, 7 days a week, feel free to approach our security officers at the front desk from 1930 to 0700 if you require assistance after Guest Services operating hours.

Lounge There are visitor lounges located on all levels of the Training Campus. The lounge of the Level 1 and Level 3 has hot and cold beverage and snack vending machines available 24 hours a day, 7 days a week. There are also magazines and a TV for your leisure and recreational breaks. On Level 1, you can also find the Serenity Room, which functions as a prayer room and mother’s room for customers and staff.

Mail and Messages Mail addressed to customers in care of the Singapore Training Campus may be delayed. We recommend that your personal mail be sent to the address of your accommodations. While you are at the Singapore Training Campus, messages may be left for you at +65 6309 1500. You can pick them up at Guest Services.

Medical Services If you become ill during training, please notify your instructor or Guest Services. If you need medical assistance, please ask Guest Services for you to visit a General Practitioner. Please be aware that all medical costs will be at your expense. For medical emergencies that occur away from Singapore Training Campus, please call 995.

Passports and Visas If you are a visitor to this country, you are required to carry your passport at all times during your stay. If your visa is due to expire before you complete your training and you need a visa extension, please contact Guest Services for assistance.

You will be responsible for any fees involved in obtaining or extending your visa. Please note that your application has to be submitted at least 10 days prior to the date of visa expiry.

Policy on Smoking and Alcohol Smoking is not allowed in the building. There is a designated smoking area outside the building. Please help to make the environment as clean and safe as possible by disposing of cigarette butts in the ash cans provided at the smoking area. All alcoholic beverages are prohibited on the premises at any time while you are training.

SafetyYour safety while at the Singapore Training Campus is important to us. If you have any questions or concerns please contact Guest Services.

Automatic External Defibrillators (AED)

The campus is equipped with AEDs in the event of an emergency. AED is located at the main lobby, Guest Services counter. Report any instance of removing an AED from the cabinet to Guest Services so it may be checked before being put back into service.

Evacuation/Shelter-in-Place

Take responsibility for knowing what to do in the event of an evacuation or shelter-in-place. Shelter-in-place is an event when it is safer to stay inside, in a designated area such as a conference room, away from external hazards. Please see the Building Evacuation Map and Evacuation Plan for more information.

Hazardous Areas

Do not enter the simulator bay floors because they are potentially hazardous areas. Obey all signs and barriers designed to keep you safe from hazards.

Injuries

If you are injured while on campus, first aid is available at the Guest Services counter on Level 1, the Simulator Bay on Level 2 and the Cabin Trainer on Level 3. For serious injuries and medical emergencies, call 995. Report all injuries to Guest Services.

Overhead Cranes

The simulator bays are equipped with overhead cranes. In the event of crane use, do not enter the crane operating envelope.

Personal Protective Equipment

The Maintenance Training Lab requires use of certain personal protective equipment in some classes. Please contact the instructor for specific requirements.

Telephones At the Singapore Training Campus, you will find telephones available for toll-free local calls, including calls to different areas of the building. For all other calls, please seek assistance from Guest Services Representatives.

Transportation Transportation is available to and from some accommodations near the Singapore Training Campus. If you need assistance arranging private transportation during your stay, call Guest Services or ask the staff at your accommodations. They will be able to give advice on both local public and private transportation. Personal and rental vehicles are allowed. Parking lots are provided at the Singapore Training Campus, and there is no parking fee.

Travel and Ticket ArrangementsIf you need to change your airline reservation, please call the airline. We regret that we are unable to make your personal travel arrangements.



First FloorSingapore Campus Welcome Guide

Second and Third Floors

Classroom 1

Classroom4

Classroom 3

Classroom2

Crew Lounge

Guest Services

787 MTN Classroom

1

Bay 7Bay 6Bay 5Bay 2Bay 1

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Bay 3 Bay 4

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CustomerMeeting Room

Conference Room

Seren-ity

Room

GM Of�ce

Luggage Room

Stairs

Customer Telephones

Elevators

Restrooms

Fire ExtinguishersF

F

F

F

F

F

F F

F

F

F

F

F

F

F

F

FF

F

F

F

FF

Fire Pull StationFirst AidRestricted Area (Authorized Personnel Only)

787 Flight CBT1

Legacy CBT

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Existing Sim Tech

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A320 Briefing Rooms

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777 Briefing Room777 Briefing Room 1777 Briefing Room 1A777 R7 Briefing Room 1

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787 Briefing Room 2787 Briefing Room 2A787 Briefing Room 1787 Briefing Room 1AFTD 787 Briefing Room 1FTD 787 Briefing Room 2FTD 787 RoomFTD 787 Room

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737 Briefing Rooms

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F

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F

F

F

F

F

F

F

F

F

A320 Door TrainerB787 Door

Trainer

787 MTNClassroom

2Classroom

5787

Flight CBT2Flight and Maintenance

Instructors

Staff/Customer LoungeFlight

AttendantTraining

Classroom

F

F

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DirectionsNear Changi Viacom, which is a well-known local landmark From Changi Airport From East Coast Parkway, take exit 1 to Tampines Expressway (TPE), then take exit 2A to Upper Changi Road North. Turn right at the first and second traffic light onto Upper Changi Road North. Turn right again onto Changi North St. Continue onto Changi North Rise to Boeing Flight Services Singapore Campus.

From CityFrom Pan Island Expressway (PIE), exit Upper Changi Road East (exit 2). Keep right, go straight onto Upper Changi Road North. Turn right onto Changi North Street 1, then continue onto Changi North Rise to Boeing Flight Services Singapore Campus.


Building Area Map

Boeing Flight Services Singapore Campus

30 Changi North Rise#01- 01 Singapore 498780Phone +65 6309 1500 (24-hr line) or +65 6309 1558

PIE

TPE

PIEChangi N

orth Cresce

nt

Upper Changi Rd North

Jin Bena

Changi North

Crescent

Upp

er C

hang

i Rd

East

Changi North Rise

Changi North Street 1

Changi North Street 2

NO

RTH

Changi N

orth

Way

BOEING

CHANGI VIACOM

8 Flight Services


Guest Information

Websites and Singapore City Informationwww.yoursingapore.comFind tourist information and create your travel guide for events and attractions in Singapore. The official website of the Singapore Tourism Board.

www.hotels.online.com.sgSingapore hotel reservation and information service with comprehensive guide to all hotels of all classes and locations in Singapore.

www.hungrygowhere.comSingapore food guide, restaurant reviews and reservations.

www.singaporeexpats.com/food-and-leisure/shopping-in-singapore.htmInformation on shopping and shopping malls in Singapore, shop in Orchard, Marina, Suntec City, Little India and Chinatown.

www.gv.com.sgThe official website of a cineplex chain in Singapore; Has movie times, cinema locations, online ticket booking and movie trailers.

www.ica.gov.sgFor visa and immigration-related information.

Wireless Internet ConnectionWi-fi is available throughout the building. You will need to fill out the Boeing Visitor Internet Terms of Access and Use form at Guest Services to get a password for a wi-fi connection in the Training Campus. There is also an Internet Station with printing facilities at the Dreamliner Lounge on Level 2, as well as a Visitors Work Station with printing and scanning facilities.

Customer FeedbackWe believe in continually improving our services and efforts to satisfy you. In order to identify your expectations and needs better, we would appreciate your feedback on any kind of observation you may have.

Currently, we have the Student Satisfaction Survey kiosk for customers’ use, located near the entrance of the lobby. The survey form can also be completed online at our Customer Internet Kiosk located on Level 2 of the campus. The web page URL is: http://survey.alteontraining.com/StudentSurvey.aspx.

Please approach our Guest Services representatives at the counter or your instructors for assistance.

Boeing Flight Services Guest Services : +65 6309 1500 OR +65 6309 1558


Copyright © 2013 Boeing. All rights reserved. Printed in U.S.A. 245502 12/13

Boeing Commercial Airplanes Flight ServicesP.O. Box 3707 Mail Stop 20-74Seattle, WA 98124-2207 www.boeing.com/boeingedge/flightservices


Below is a list of hotels located close to the campus. Please contact hotels directly to make a reservation. For information about hotels that offer corporate rates to Boeing Flight Services, please contact Guest Services at +65 63091500 or at [email protected].

Hotels

Capri by Fraser 3 Changi Business Park Central 1 Singapore 486 037Website: www.capribyfraser.comPhone: +65 6338 0800 Fax: +65 6933 9888

Changi Village Hotel 1 Netheravon RoadSingapore 508 502Website: www.stayfareast.comPhone: +65 6496 7699 Fax: +65 6737 3304

Crown Plaza Changi Airport75 Airport Boulevard Singapore 819 664Website: www.crowneplaza.comPhone: +65 6823 5300 Fax: +65 6823 5301

Grand Mercure Roxy50 East Coast RoadSingapore 428 769Website: www.grandmercureroxy.com.sgPhone: +65 6344 8000 Fax: +65 6344 8010

Singapore Campus

Emergency Contact NumbersSingapore Campus

Accomodations

Police Tel: 999Fire & Ambulance Tel: 995Non-Emergency Ambulance Tel: 1777Police Hotline Tel: 1800 255 0000Traffic Police Tel: 6547 0000

Government Hospitals

Changi General Hospital 2 Simei Street 3 Singapore 529889Website: www.cgh.com.sgPhone: +65 6788 8833

KK Women’s and Children’s Hospital 100 Bukit Timah Rd Singapore 229899Website: www.kkh.com.sgPhone: +65 6225 5554

Singapore General Hospital Outram Road Singapore 169608Website: www.sgh.com.sgPhone: +65 6222 3322

Tan Tock Seng Hospital 11 Jalan Tan Tock Seng Singapore 308433Website: www.ttsh.com.sgPhone: +65 6256 6011

National University Hospital 5 Lower Kent Ridge Road Singapore 119074Website: www.nuh.com.sgPhone: +65 6779 5555

Private Hospitals

Parkway East Hospital 321 Joo Chiat Place Singapore 427990Website: www.parkwayeast.com.sgPhone: +65 6344 7588

Mount Elizabeth Hospital3 Mount ElizabethSingapore 228510Website: www.mountelizabeth.com.sgPhone: +65 6737 2666

Gleneagles Hospital6A Napier Rd Singapore 258500Website: www.gleneagles.com.sgPhone: +65 6473 7222

Raffles Hospital 585 North Bridge RdSingapore 188770Website: www.raffleshospital.comPhone: +65 6311 1111

West Point Hospital225 Corporation DriveSingapore 619771Website: www.westpointhospital.comPhone: +65 6262 5858

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