it service management for financial services · 2 itsm360 for financial services a complete...
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Presented by: BDO IT SOLUTIONS
IT SERVICE MANAGEMENT FOR FINANCIAL SERVICES
Managing Your Service Desk in ITSM360 – Powered by Office365 and SharePoint
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ITSM360 for Financial Services
A complete IT-Service Management Solution
Powered by Office365 and SharePoint Online
Based on ITIL and best practices
Leverages your existing investment in
Microsoft O365:
o Quick learning curve – use your in-house Microsoft
skills & expertise
o Familiar user-experience as with all Microsoft-
based solutions
o No costly modules or add-ons: capabilities can be
extended by the Office 365 ecosystem – Microsoft
Flow, PowerApps, Azure Services and PowerBI or
other Microsoft tools to meet specific business &
technology needs.
OVERVIEWIntroduction to:
ITSM360 is a Trademark of ITSM COMPANY Holmekrogen 10 DK-2830 Virum Denmark. All Rights Reserved
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ITSM360 FOR FINANCIAL SERVICESWhat's inside the solution?
ITSM360 delivers an extensive tool kit with complete end-to-end service management capabilities:
• Self-Service Portal
• ITIL-aligned Service Desk Functions:
• Incident Management
• Problem Management
• Change Management
• Request/ Service Catalog
• Configuration Management (CMDB)
• Service Integration and Management (SIAM)
• Task Management & Planning
• Project Management
• Resource Management
• Time Tracking
• IT Asset Management (ITAM)
• Software Asset Management (SAM)
• Knowledge Management
• Performance Analytics (PowerBI)
• Supplier Management
• Customer Management (Service Provider Edition)
A Secure Cloud-based Infrastructure Powered by:
ITSM360 is a Trademark of ITSM COMPANY Holmekrogen 10 DK-2830 Virum Denmark. All Rights Reserved
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ITSM360 FOR FINANCIAL SERVICESArchitecture
ITSM360 is a Trademark of ITSM COMPANY Holmekrogen 10 DK-2830 Virum Denmark. All Rights Reserved
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• Quick learning curve – no expensive technical or admin training
• Value of content and how SharePoint fuels knowledge processes
• Use of the Office 365 ecosystem
• Leverage internal skills & expertise
• Use of standard workflow applications and ability to customize ITSM360
to both strict ITIL or “sufficient” ITIL
• Support of your IT-Governance
• Cross functions and process span beyond IT
• We use the same user experience that you will find in Microsoft solutions
and services.
KEY BENEFITS
ITSM360 is a Trademark of ITSM COMPANY Holmekrogen 10 DK-2830 Virum Denmark. All Rights Reserved
