it služby moderního telco operátora - cisco · it služby moderního telco operátora praha,...

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 1 © 2013 Cisco and/or its affiliates. All rights reserved.

IT služby moderního telco operátora

Praha, hotel Clarion 10. – 11. dubna 2013

MM1/L1

Jiří Neužil - Cisco Feroze Mahmood – Telefonica

Philipp Putz – Cisco + A1

AgendaHere •  Trendy v oblasti Managed Services u operátorů

Co jsou managed services, přehled služeb Kudy kráčí vývoj, trendy, průzkumy trhu Co přinesla nová akvizice Meraki z pohledu nových služeb

•  Managed Services u Telefonica

•  Hosted Collaboration Solutions u A1

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Connect 3

Trendy v Managed Services

© 2011 Cisco and/or its affiliates. All rights reserved. 4 Cisco Connect 4 © 2013 Cisco and/or its affiliates. All rights reserved.

“ Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations .” Wikipedia


Globální trendy

“Požadavky na mobilní bezpečnost budou vyžadovány v portfoliich služeb od operátorů.”

“Cloud bude reprezentovat 30% objemu z celého IT do 2020.”

“Od roku 2007 kdy 27% firem využívalo managed nebo hosted služby se toto zvýšilo na 87% v roce 2012”


Typy služeb se mění s vývojem technologií

Cloud & Managed Services Managed Services Classic Resale

Cisco Customer Premise

Equipment

CPE-based Services

Hosted Collaboration

Solutions

SaaS

IaaS (Compute,

Network,Storage)

Data Security Standard

CONSUMPTION MODEL DEDICATED ON-DEMAND

DELIVERY PLATFORM CPE CISCO UNIFIED DATA CENTER

Přehled Managed Services portfolia

CPE Conferencing (Data, Audio, Web)

CPE IP Contact Centre

Hosted IP Contact Centre (agent)

SaaS-Conferencing

(Data, Audio, Web)

Hosted Shared IP PBX (UC)

Hosted Dedicated IP PBX

Managed CPE IP PBX

Connectivity/SIP Trunking

Backup/DR

Hosting & Managed Hosting

Network-Based Firewall

Managed WAAS (visibility,

acceleration, optimization)

VPLS

Endpoint security (NAC)

Content Filtering

CDN LAN

Metro Optical IP VPN

WWAN

IPSEC VPN

MPLS VPN

Application-aware VPN

CPE Firewall

APM (visibility,

optimization, control)

WLAN

Colocation

Load Balancing

PaaS

SaaS

IaaS - Private

Borderless Networks

Data Centre/Virtualisation Collaboration

Metro Ethernet

Managed CPE IP IVR & CVP

Managed Enterprise FMC

Email IM/Presence

Business Video

Telepresence

TP Exchange

Digital Media Systems

Storage - Shared

Network-based IDS/IPS CPE IDS/IPS

DDoS Mitigation Anti-X (spam,

virus, malware, spyware)

Host FW IDS

Video Surveillance

Unified Communications Web

Collaboration Video

Security Connectivity

XaaS

Dual Mode FMC

Mobility (FMC, Smartphone)

IP Centrex

Hosting & Colo

Storage - Dedicated

Switching

Other APM

IaaS - Public


Snížuje celkové náklady na vlastnictví

Přenáší kapitálové náklady do operačních

Zjednodušuje IT provoz

Urychluje nasazení moderních technologií

Může být nasazeno globálně

Snižuje složitost

Hlavní výhody pro zákazníky

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9 © 2012 Forrester Research, Inc. Reproduction Prohibited

“Preferujete jednoho dodavatele collaboration služeb nebo vybíráte více dodavatelů pro jednotlivou službu?”

Base: 595 Global IT decision makers

Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012

Pro dodávky služeb Collaboration je proferovaný jeden dodavatel


Integrátoři a Telco jsou klíčoví poskytovatelé služeb

Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012

“Pořídili byste si asynch a synch služby dohromady? Od jakého typu dodavatele byste si pořídili komunikační a collaboration služby?”

Base: 450 Global IT decision makers


Meraki: 100% cloudová managed služba

Meraki MR Wireless LAN#

Meraki MX Security Appliances#

Meraki MS Ethernet Switches#

Meraki SM#Mobile Device Management#


Centralizovaný management

•  Předkonfigurace pro rychlé nasazení

•  Škálovatelný monitoring a management

•  Integrovaný wireless, LAN a WAN management

•  Snadný upgrade firmware


Intuitivní management

Na závěr mojí části prezentace •  Managed services se stávájí stále více oblíbeným způsobem zavedení nového řešení

•  Telco operátoři umí poskytnout kompletní službu, není důvod k obavám

•  Meraki – akvizice, která přesně zapadá do strategie rozvoje managed services


Telefonica

ICT services and Modern Telecom Operators

Feroze Mahmood

17

Agenda

■ Fusion of ICT & Telco ■ O2 Proposition for ICT & Telco Convergence ■ Q&A

18

Emerging Role of Telcos

■ Convergence of IT and Telecoms resulting in increasing B2B activity

■ ICT is increasingly becoming a significant part of product portfolio for most players

■ Convergence is both ways as communication products have become integral part of modern IT services such as Cloud

19

Current B2B Trends and Telcos Positioning

Fusion of IT and

Telecoms

Internet based

connec4vity

Unified communica4on/Cross pla<orm integra4on

Cloud

New Mobile Services

Business and Consumer handset

convergence

Applica4on Revolu4on

Business as usual is being replaced by a more complex playing field that offers new opportunities and threats

20

Agenda

■ IT & Telco Fusion ■ O2 Proposition for ICT & Telco Convergence ■ Q&A

21

O2 Will Help You Increase Efficiency Of Your Employees

Productive Employees

Efficient Infrastructure

Innovative Processes Internet and Mobile

Calls Mobile Internet Internet and Fixed lines

Desktops Phones Tablets, notebooks

O2 Cloud Desktop

Offi

ce w

ork

Work in M

o4on

Serv

ices

with

add

ed v

alue

O2 Desktop

Desktop without worries Powerful cloud desktop with online access from anywhere

Efficient work place

Mobile Device Mng

Management and security for Mobile Devices

O2 Business Mail

Reliable corporate email client with a domain

Personal Corporate Backup O2 Web Security Gateway

New generation of internet security, online user protection

Safe and reliable backup of employees’ data

Plan in 2013

22

Save Time & Money For Own Infrastructure And Focus On Your Core Business Activities



Innovative Processes

Connectivity & Networking

Safety

IT Infrastructure O2 Housing O2 Managed Server

Hosting

O2 Cloud Server

O2 Managed Backup & Restore O2 Managed Data

Store

Managed WAN

Managed LAN

Complete Office Business Line

O2 Web Security Gateway

O2 Managed Security / SecureNet

Risk Analysis Mobile Device

Management

Computing Efficiency Storage Backup and Support

Online Support

O2 Archive

A more safe work Environment Secure IT infrastructure

Datacenter facilities

Data and voice network and Connectivity Management, supervision & administration

Complete outsourcing of

network

Corporate Line

Fiber Line

Backup

VP, VoIP

Onnet Security

23

Our Innovative Solutions Will Improve Your Key Business Processes




Tailored Solutions and System Integration

Tailored Corporate Solutions

CRM

ERP Portals

SCM Content Management

e-Business

e-Procurement

Document Management

Contact Center

e-archive

Mobility

Mobile Marketing

O2 Car Control

M2M - Machine to Machine

O2 Energy Management

Solutions for car pool management

Management of communication of machines & devices

examples

  Unique solutions using communication via telecommunication networks

Solutions for monitoring and optimization of energy consumptions in buildings

  tailor-made solutions for your individual needs   Integration of Out-of-the-box software packages and custom-made solutions   complex custom-made solutions for Telco, ICT infrastructure and applications

Paperless office

24

Our Experienced Professional Services Will Help You Plan And Execute Your Ideas




Professional Services

Professional Services and Transformation Project for All Aspects of Our Solutions

 Risk-free transformation projects, reduced time to delivery with no impact on your daily operations

  Dedicated team of 200 ICT professionals   Access to our global resources and multinational support by Telefónica global teams  Cooperation and partnership with leading ICT providers  VMware vCloud powered Certification, 2012 - Cisco Gold Partner, ITIL, ISO

  Expert training & consulting services   Optimization of Telco and ICT infrastructure and services

Typical phases for adoption :

Analysis Design Implementation Go-Live Support Optimization

25

Agenda

■ IT & Telco Fusion ■ O2 Proposition for ICT & Telco Convergence ■ Q&A

Thank you for attention

Feroze Mahmood Phone: +420-‐731-‐401-‐826 E-‐Mail: [email protected]


A1 Collaboration

HOSTED COMMUNICATION SERVICE P. WESSIACK | A. WOLF

100% A1 Telekom Austria subsidiary › 70 employees › Headquarter: Sistrans, Innsbruck › Departments in Vienna, Linz › > 700 Outsourcing projects › Primarily mid-sized and large customers › Microsoft CRM Gold Partner Core Competencies › Business Consulting › Development and customisation of web based

applications › Design and Usability › Operations

World-Direct

A1 HOSTED COMMUNICATION SERVICE

# Managed communication service based on CUCM 8.6

#   350 Customers (March 2013) –  1300 locations –  12.000 endpoints –  25 enterprise customers (more than 100 endpoints) –  135 mid-size customers (between 20 and 100 endpoints) –  190 small small customers (less than 20 endpoints)

#   +5000 ports in 2012

#   +5000 ports planned in 2013

A1 HCS at a glance

# Multitenant provisioning System –  CUCM (multicluster), CUPS, CUBE –  Attendand Console, FaxServer,

VoiceMail Server

# Supplementary Services –  Monitoring, CDR extraction,

ACD & IVR, …

#   Customer self service portal –  Access to „all“ features –  Admin view, End-user view

#   Webservice interfaces

A1 HCS Features

#   A1 HCS „Classic“ –  A1 LIC+ (A1 MPLS product) customers –  Classic TDM based PSTN breakout at customer premises –  Distributed DSP resources (conferencing, transcode)

#   A1 HCS „Direct-Connect“ –  AddOn for A1 Business Access (xDSL) customers –  Centralized IP based PSTN breakout via A1 Centrex platform –  Centralized DSP resources

#   A1 HCS – Mixed Mode –  „Classic“ in head office, „Direct-Connect“ for branch locations

A1 HCS Features

#   FMVI (Fixed/Mobile Voice Integration) –  Centralized SIP-trunk to A1 mobile IMS –  Network based mobile presence published to CUPS and Attendant Console –  Presence client on IP phone (IP Service) –  Privacy mode –  Dual Ring –  Single Number Reach (mobile presents company number)

A1 HCS Features

#   HCS Attendant Console –  Based on NTW Call 4.5 –  Includes mobile

presence –  Blind transfer to busy

externsion with fallback –  Multitenance mode

A1 HCS Features

#   HCS call accounting –  Based on NTW count 4.5

–  Limited featureset

A1 HCS Features

#   HCS TVM –  IVR & ACD before

talking to human –  lunch break, night service,

holidays etc.

A1 HCS Features

#   HCS CTI client –  Standalone client

or MS Outlook plugin

–  Call control + buddy lists (with permission matrix)

A1 HCS Features

#   HCS Voicemail Server –  Complete IVR based provisioning interface for end user –  User voice boxes –  Standalone voice boxes (answering machine)

#   HCS FaxServer –  Fax2Mail –  MS Windows printer driver

A1 HCS Architecture

A1 HCS Roadmap

# Bulk Provisioning Features

# Jabber Support

#   Support for Video Endpoints

#   CUCM 9.X Support

# Unity Connection support

WE DEVELOP SUCCESS THANK YOU FOR YOUR ATTENTION


Otázky a odpovědi

Zodpovíme též v “Ptali jste se” v sále LEO v 17:45 – 18:30

e-mail: [email protected]


Prosíme, ohodnoťte tuto přednášku.


Děkujeme za pozornost.

it služby moderního telco operátora - cisco · it služby moderního telco operátora praha,...

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