Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 1

IT Systems in Distribution

Prashun Dutta

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 2

Presentation Outline Characteristics of Distribution

IT in REL

A Utility Roadmap

Integration – The ultimate objective

Challenges

Conclusion

Q&A

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 3

The Spread

Number of Consumers

The Back office

Characteristics of any Utility

IT Asset Management

Resources

Assets

Customers

Work Site

Offices

The Business - Dispersed Nature of Critical Features

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 4

Total customer base – 5.5 Million

Back office Operations

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 5

Essence of IT in an Organization

IT must understand the functioning of any Business thoroughly so as to be able to successfully provide a complete solution.

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 6

IT in 2003 Small IT team in an “EDP mould”.

Small local systems operating in Isolation.

Limited knowledge hence Low usage.

Elementary level Infrastructure.

Inadequate helpdesk.

Basic messaging system with low usage.

Inadequate Billing/Customer care Processes

Insufficient IT leading to Low Productivity

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 7

IT Mission

To establish an Integrated IT

System that will enable

Reliance Energy to embark on

a path of excellence and

continuous improvement,

thereby achieving the Lowest

Total Cost for its Customers.

World Class Customer Focused Information Technology

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 8

IT Objective Establish world class IT systems &

Infrastructure.

Institutionalize IT within the organization.

Build diverse people capabilities to support

complex business needs.

Facilitate and support enhanced IT Usage.

Ensure Information Security

Supporting Business Growth

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 9

IT Execution Strategy Implement Internationally accepted

enterprise wide applications.

Develop a team that would be a

combination of end users & IT.

Support rapid & high growth by ensuring

Infrastructure availability.

Impart appropriate IT training to the

Workforce

Engage top management to build

technology intensive culture .

IT Strategy Derived from Corporate Business Strategy

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 10

Roadmap for a Utility

Future Already Implemented

PORTAL

DSS SEM Corp Dashboard BW

GIS DMS OMS AMR

CCS

FICO MM SD HR

Billing

PM SCADA

Knowledge Management Lotus Notes - E-mail, Instant Messaging

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 11

GIS application for the Field

Planning

SCADA / T&P

Energy Audit

Street Lighting

Zonal HT / LT

Customer

Acquisition

GIS

The Workspace

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 12

GIS interfaced SCADA Live data

SCADA

parameter

values

SCADA

Analog

values with

color

codification

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 13

Each DT wise

All DTs’ Aggregate

GIS based Energy Audit Pinpointed display

of losses &

customer

contributing that loss

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 14

Existing

•RInfra-D has its demand data

at every 15 min time block

•The State or regional level

power scenario was

accessible through SLDC /

RLDC websites

•Manual computations were

involved

• Establishment of ICCP

link between RInfra &

SLDC to acquire real time

generation & drawl data of

all constituents

• Development of web

based Real Time

Monitoring System (RTMS)

Development Initiatives

•Generation and drawl

data on single platform

•Generation of all CPPs,

IPPs and State Generators

•Drawl data of other

Utilities and Bilateral

Purchase details

Real Time Monitoring System (RTMS)

RInfra-D is one of the constituents of

Intra State ABT

Under ABT regime RInfra need to

monitor its demand and supply position

along with the power scenario of the

state as well as region

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 15

RInfra Network – Energy recording process

DTPS

Aarey 220/ 33 kV R/S

Versova 220/ 33 kV R/S

Ghodbunder 220/ 33 kV R/S

220 kV OH Lines

TPC Tie

Line

33 (22)/ 11 kV

Receiving Station 1

(Dharavi)

2

(Versova)

3

(Saki)

4

(Chembur)

5

(Vikhroli)

6

(Malad)

7

(Borivli)

TPC Supply Points

MSETCL Boisar

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 16

16

Web based Energy Report Application

Pre-Development

•DTPS, Transmission Dept

and RInfra-D used to maintain

there energy data base

manually

•Reporting was done in

isolation and no central

database

•Lot of manual efforts

Single application for

Generation, Transmission

& Distribution

Transmission &

transformation loss for

each 220 KV line &

transformer.

Centralized database for

future references &

comparison

Recording of

commissioning

/decommissioning/

change of meter

Scalable to capture AMR

energy minimizing manual

efforts

Post-Development Benefits

•Energy exchange in

RInfra network at

Generation, transmission

& drawl points level is

recorded through single

application

•Central Database and

reporting possible

•Application compatible

with AMR

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 17

Customer Care Initiatives Earlier

Minimum customer care initiatives

Poor connectivity among offices

Silo Applications

Limited & rigid payment options

Limited means to reach the Supplier

Indifferent attitude

Current

Modern customer care infrastructure

Call Center working 24x7

Single window integrated

Applications

Easy accessibility through multiple

customer touch points

Multiple & Flexible payment options

World class customer oriented

business process

Impact -Complaint tracking more customer Oriented

-Collated data of complaints received for visibility & resolution

- Number of complaints logged reduced

- Compliance reached to 90%

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 18

Metering To Billing Earlier

Manual meter reading intervention

Missing Pre & Post Audit

Erroneous bills

Lenthy billing cycle

Only printed bills

Current

Complete Meter to Bill cycle revamp

Automation of billing and cash

management process

Meter Reading through CMRI,

handheld, AMR

Stringent Pre & Post Audit process

Billing software certified by STQC

Bill through email & SMS also Impact - Reduced errors in billing

- Validated data

- Ease of recording

- Route sequencing

- Time stamping

- Tracking of bills delivered

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 19

19

Division/Unit/CES Division Head/Dept

Head

Operation/Maintenance

Head

Top Management

Approval (1 day)

Wait time (2-3) days

2-3 days

2-3 days 4-5 days

4-5 days

4-5 days 4-5 days

Wait time (2-3) days Wait time (2-3) days

Approval (1 day) Approval (1 day) Proposal

Preparation

(2-3 days)

LIMITATIONS

E-Approval Process-OPAMP

Earlier Process

1. Non standardized formats of proposals.

2. DPR linkage missing.

3. Non linkages of budget heads and cost estimate of proposals.

4. Manual errors in calculation.

5. Non-centralized data base of proposals.

6. Traceability-time consuming

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 20

20

Division/Unit/CES Division Head/Dept

Head

Operation/Maintenance

Head

Top Management

Approval (1 day)

Wait time (2-3) days

0 days

0 days 0 days

0 days

0 days 0 days

Wait time (2-3) days Wait time (2-3) days

Approval (1 day) Approval (1 day) Proposal

Preparation

(2-3 days)

BENEFITS

E-Approval Process-OPAMP

Current Process

1. Centralised database – ease of access and retrieval .

2. Improved process efficiency-removal of traveling time.

3. Improved accuracy of proposals-error proofing.

4. DPR linkage possible-ease for MERC justification.

5. Online status of proposals.

6. Environmental impact-less paper & fuel consumption.

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 21

Operations Earlier

Load shedding –avg. 6hrs/day

Poor voltage quality

Long restoration period

Missing periodic asset health check

Missing asset data

Poor network visibility

Current

Availability of sufficient stable power

Network Transparency

Resource management through OMS

Automatic Call forwarding from Call

Center to Complaint Centers

Automated SMS escalation of faults &

breakdown

Job allocation & tracking

Equipment monitoring through EMS

Impact - Load shedding decreased by 98%

- Quicker fault repair

- Stable power supply

- Reduced restoration time through remote ops.

- Increased Reliability

- 90% complaints attended in less than 2 hrs

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 22

EMS – Equipment monitoring system

Monitoring

Station Modem

Health

Monitoring

Unit

Remote

Unit

Equipment Monitoring System

Sensors

Oil Level Sensor

Temperature Sensor

AMR

Fire sensor

CT’s

(GSM/ GPRS

Based)

TCP/IP

Features

Exhaustive Sensor Data

Futuristic Architecture

Analytics

Exception reporting

EBB

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 24

EMS

3 phase current, CT

Transformer Oil temp

LT Palm temp.

Neutral Current

Fire Detector

Motion sensor

FPI Unit

Circuit Breaker

Energy Meter/APFC

Transformer oil Level Circuit Breaker control

Exception reporting to Field

Engineers for Action

Inputs Outputs

• Xmer Oil temp high

• Xmer Oil level Low

• Lt Palm Temp Very

high

• Xmer tripping

• Neutral unbalance

• Fire Alarm

• FPI status

• Xmer Lt ckt overload

One packaged solution- advanced DMS

AWARDS

International

award -

CORPORATE

IT FORUM

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 25

25

Network Management System-HT

EAST

Division tilakngr

Chembur

Vikhroli

Kurla

Defining the problem area – Overall, Zone, unit, cluster, DT

NORTH

ZONE

SOUTH

CENTRAL

ZONE

SOUTH

ZONE

EAST

ZONE

35 sq km 99 sq km

136 sq km

38 sq km

CENTRAL

ZONE

77 sq km

NORTH

Division

SOUTH

CENTRAL

Division

SOUTH

Division

EAST

Division

35 sq km 99 sq km

136 sq km

38 sq km

CENTRAL

Division

77 sq km

Before

Reliability Indices

After

Reliability Indices

Focused area for improvement – Optimizing resources

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 26

SCADA

Network Management System

Decision support system- Reliability Indices at Substation, Cluster and

Unit

Reliability Indices for 49 types (IEEE-1366TM-

2004)

Focus approach for improving Reliability Indices

Network Automation and Strategic Planning

using Indices at Cluster or Unit level.

Improving equipment life Reliability Centered maintenance planning

Incorporation of predictive maintenance

Equipment availability

Standardised process Reports & records

Automated system control activities

Key Benefits

R-Infra- Only utility in world to calculate 49 types of indices

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 27

Calculation of the new Reliability Indices (IEEE -1366TM-2004) --

MAIFI : Momentary Interruption (Less than 3 minutes)

CTAIDI : Duration to actual interrupted Customers

CAIFI : Frequency to actual interrupted Customers

CEMI 1 to 10 : Customers experiencing Multiple Interruption.

MAIFI 1 to 10 : Customers experiencing momentary multiple

interruption

CEMSMI 1 to 10 : Customers Experiencing Momentary & Sustained

Interruptions

CELID 3 min to 4 Hr. above : Customers Experiencing long

interruption duration

Micro Level Reliability Indices

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 32

LTNMS : “As is” Process

LT

complaint

start

Complaint

attended/

restored by staff

LT

Notification/ord

er is created in

system

Job arranged

for system

normalization

Line clear

message to shift

engineer via mail

(non

standardised)

Issuance &

closure of line

clear permit (job

done)

Job closed with

non standard

remark in CMS

system

Data updated in

notification

manually (offline

in SAP system)

Material

reconciliation

done (manually)

Order closing

in SAP

system

Reports & data

mining done

manually( from

CMS & SAP)

CMS

SAP

Data repetition Data repetition Data repetition Several man-hours

wasted

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 33

“To be” Process

LT

complaint

start

Complaint

attended/

restored by

staff

LT

Notification/ord

er is created in

system

Job arranged

for system

normalization

Standardised

Line clear

message to

shift

engineering

LTNMS

Issuance &

closure of line

clear permit

with additional

safety checks

(job done)

Job closed

with

standardised

remark in CMS

system

Auto

notification and

order closing

in SAP

Customized

Reports &

analytics

LTNMS

LTNMS & SAP

Provisions –

Staff

Back feeding provisions

Safety checks

premium customer info

Fault status

Improved process

efficiency

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 34

SCADA

LT Network Management System

Improving process Efficiency

Standardised Line clear messages

Standardised Reports & records

Auto closure of Notifications & orders in SAP

Inventory report & material reconciliation

Check on safety

Decision support system-

Analysis of various LT abnormalities - area wise

Provision for Premium customer intimation

Key Benefits

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 35

KM Applications

Workflow/Transactional

Electronic Document Management Systems (EDMS)

Event triggered / Event tracking

Messaging

Integration with SAP HR, IS-U/CCS

Setting up of VPN to support growing web mail users

Extending support to various new initiatives of Reliance

Infra

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 36

Enterprise wide Integration - The Ultimate Objective

SCADA/DMS

ISU-CCS

AMR

Network

ERP

SAP R3 - PM

OMS

Responder

REL Layers GIS

KM/Messaging

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 37

Awards & Recognitions

Empanelment in RAPDRP:

IT Consultant, Implementer , SCADA/DMS

And many more……

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 38

Challenges

• Availability of Data

• Regular up-dating

• Real time status

• Ease of use

• Reporting

• Timely customer billing

• Complaint Redressal

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 39

Conclusion

• Best Commercial & Technological Practices in the Distribution System

is the key to the improvement in quality & reliability of Electrical Power

Distribution.

• GIS integrate statistical analysis with unique visualization and

geographic analysis; this helps lot in planning strategies for Distribution

System Management.

• Online maintenance and service of equipments can be achieved easily

with the help of latest technologies such as GIS, SAP etc.

• It streamline capital cost recovery, enable improved efficiency &

enhance customer service

Reliance Energy Limited, Reliance ADA Group Proprietary – Company Confidential 40

Thank You