itil expert certification program
DESCRIPTION
This gives an overview of various ways to achieve ITIL Expert certification.TRANSCRIPT
©2012 Plexent – All rights reserved.
Advancement. Accelerated.
©2012 Plexent – All rights reserved.
What is theITIL Expert Program?
The Plexent ITIL Expert Program is an innovative training curriculum that combines all of the ITIL v3 Intermediates certifications into one integrated package, and allows IT professionals to quickly advance from the Foundation level to the most sought-after qualification in the IT domain – ITIL v3 Expert.
ITIL v3 Foundation certified IT professional
ITIL v3 Expert
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An efficient & accelerated path
Uses a combination of self-paced online
learning and instructor-led classroom sessions
Lifecycle Intermediate course(SS + SD + ST + SO + CSI + MALC) Combines the ITIL v3
Intermediates certifications
into one integrated package Capability Intermediate courses(RCV + OSA + PPO + SOA + MALC)
OR
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A blended program
Online self-study
Online self-study ClassroomClassroom
Basic building block of the Expert Program
Learner-centric: Some material is best learned by self-reading for better retention, while other material is best learned in a classroom that equips participants to build their skills for immediate application in the workplace
Flexibility: More power in the hands of user to do the online self-study at a suitable time and pace.
Reduction in classroom time: Classroom time reduced by 50% = reduction in out-of-office training costs
and lost employee hours
Online Exam prep
Online Exam prep
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Why become an ITIL Expert?ITpreneurs’ survey of more than 160 ITIL Experts reveals the Expert level as one of the most desired qualifications in the IT domain that helped them achieve the following top three career and performance improvements
On-the-job Performance
Building skills to better perform the job and be more
productive
Career Development
Career advancement inside and outside
the organization
Improved credibility
Feel more valued among peers and management
132
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Two distinct tracks to certification
Service Operation
3
Service Transition
3
Service Design
3
Service Strategy
3
Continual Service
Improvement
3
RCV4
OSA4
SOA4
PPO4
Capability Track
10 days classroom / 50 hours online self-study
(20 credits)
12 days classroom + 50 hours online self-study(21 credits)
Life
cycl
e Tr
ack
ITIL v3 Managing Across the Lifecycle(5 credits)
ITIL v3 Foundation (2 credits)
ITIL v3 Lifecycle Modules ITIL v3 Capability Modules
ITIL v3 Expert
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Lifecycle Vs. Capability Track
ITIL Expert Program– Lifecycle Track
The Lifecycle Track is for the professional who seeks a leadership role requiring a broad management focus of ITIL practice areas across teams.
ITIL Expert Program – Capability Track
The Capability Track is for the professional looking to gain intense, specialized, process-level knowledge in one or more processes, with a focus on day-to-day execution of ITIL practices.
Process Manager
Process Consultant
Operational Staff
IT Practitioners
IT Manager
ITSM Implementer
Process Owner
ITIL Consultants
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Benefits of the ITIL Expert Program
Optimized course
design for learning that
lasts
Accelerated path
to certification
Experiential learning
through intensive team experience
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A blended program combining three different learning components
Online self-study
Classroom learning
Digital reference material Translate concepts into practical skills through application-oriented exercises and group-work
Reinforce the presented concepts
Builds strong conceptual knowledge
Optimized course
design for learning that
lasts
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By combining ITIL v3 Intermediates into an integrated blended package, the program allows you to achieve the ITIL Expert Level in ½ the time it would take in a traditional classroom setting.
Accelerated path
to certification
Traditional path toITIL Expert
25 days
ITIL Expert Program12 days
ITIL v3 Expert
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The reduced classroom time offers additional benefits including reduced out-of-office hours and travel expense.
Accelerated path
to certification
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Through the energy-packed classroom sessions with peers for the application of knowledge, the program transforms individuals to a high-performing IT Service Management team.
This allows the professionals to build and maintain a network, enabling the sharing of best practices for professional and organizational benefits long after the program is over.
Experiential learning through
intensive team experience
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Why take ITIL Expert Program instead of Individual Intermediates?
Less time out-of-office
Achieving the Expert Level by taking individual Intermediate courses requires 25 day (Capability) or 20 days (Lifecycle) of classroom sessions. The ITIL Expert Program achieves the same in 12 or 10 classroom days respectively, reducing time out-of-office or away from client engagements.
Build an maintain a network of like-minded professionalsAs a team you are working through individual challenges and group assignments and help each other along the way. This intense group learning program builds new friendships and extends your network for the rest of your life
One Integrated Program
By offering one tightly integrated package, the Expert Program offers a consistent look & feel and structure across all Intermediate modules, that helps the IT professional build the big picture and connect effortlessly across the ITIL Service Lifecycle.
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Expert Program The 12-week Classic (sample path)
Capability Track
Online self-study
SOA & PPO
Online self-study
SOA & PPO
5-day
classroomSOA & PPO
5-day
classroomSOA & PPO
Exam prep
SOA & PPO
Exam prep
SOA & PPO
Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11
Online self-study
RCV & OSA
Online self-study
RCV & OSA
5-day classroom
RCV & OSA
5-day classroom
RCV & OSA
Exam prep
RCV & OSA
Exam prep
RCV & OSA
Week 12
Online self-study
MALC
Online self-study
MALC
2-day classroom
MALC
2-day classroom
MALC
Exam prep
MALC
Exam prep
MALC
Virtual instructor support/virtual group support
Week 1
Kick-off call
Kick-off call
Block A Block B Block C
Total 12 days of classroom (1 week of 5 day classroom for SOA & PPO +
1 week of 5 day classroom for RCV & OSA +
1 week of 2 day classroom for MALC)
50 hours of online self-study
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Online self-study
SS&SD
Online self-study
SS&SD
3-day
classroom
SS&SD
3-day
classroom
SS&SD
Exam prep
SS & SD
Exam prep
SS & SD
Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11
Online self-study
ST, SO &CSI
Online self-study
ST, SO &CSI
5-day classroom
ST, SO &CSI
5-day classroom
ST, SO &CSI
Exam prep
ST, SO & CSI
Exam prep
ST, SO & CSI
Week 12
Online
self-study
MALC
Online
self-study
MALC
2-day classroom
MALC
2-day classroom
MALC
Exam prep
MALC
Exam prep
MALC
Virtual instructor support/virtual group support
Week 1
Kick-off call
Kick-off call
Expert Program The 12-week Classic (sample path)
Lifecycle Track
Total 10 days of classroom (1 week of 3 day classroom for SS & SD +
1 week of 5 day classroom for ST, SO & CSI +
1 week of 2 day classroom for MALC)
50 hours of online self-study
Block A Block B Block C
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Four pre-defined options
Flexible Program Samples
The Weekend Warrior (15-week program)
You’ve got a busy calendar and really cannot take much time for training. After work, there are so many other things to do so the weekends are left.
• Online self-study Same as Classic, but relevant
modules to be completed on weekend before classroom session for same
• Classroom session Every week there is a full 1-
day physical or virtual classroom session, eg: every Monday
1 2 3 4 The ‘Classic’ (12-week program)
This is the default option for the Expert Program. (See sample in previous slide). In this option you will meet your fellow students 3-times over a period of 12 weeks
• Online self-study: Lifecycle: Five modules of 8-hours each + 10-hours for
MALC. Capability: Four modules of
10- hours each + 10-hours for
MALC
• Classroom sessions: Lifecycle: 10 days Capability: 12 days (Check previous slide to classroom structure)
The ‘Classic Virtual’ (12-week program)
Same as the default option, but all classroom sessions take place in real time in a Virtual Classroom environment led by the Instructor.
The Boot Camp (10-week program)
The Boot Camp requires you to complete all self-study modules prior to coming to the classroom. The classroom part is organized as consecutive days for all modules in the track and then followed by MALC a few weeks later.
• Online self-study Same as Classic, but all modules
to be completed before classroom session
• Classroom session of 8 (Lifecycle) or 10 (Capability) consecutive days including weekends. Followed by a separate 2-day session for MALC
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ITIL Expert Program Features
Officially Accredited
Program
Meets all requirements of the official ITIL scheme and is accredited by PeopleCert and LCS
Online self-study (now available for iPad)
• Compatible with iPad and laptop
• Can be taken at a time and pace that suits the learner
• Available for 2 years after completion of course for repeated reference
• Includes exam preparation
Digital reference
material
Participant receives additional reference material for each module to reinforce concepts in an iPad or e-reader, or digital format for computer
High-energy
classroom
• Intensive classroom sessions dedicated to group work and practical applications
• High quality printed material (Student handbook, Sample exams)
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How can you get started?
To find out more about the ITIL Expert Program visit www.plexent.com/training.