itm208 business process operation in sap solution manager 7 · mai (configuration from within...

Public

ITM208 – Business Process Operation

in SAP Solution Manager 7.2

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public

Speakers

Las Vegas, Oct 19 - 23

Andreas Krueckendorf

Barcelona, Nov 10 - 12

Ulrike Hormann


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

Business Process Operations in SAP Solution Manager 7.2

Introduction Business Process Operations

Motivation for Changes in SAP Solution Manager 7.2

Migration to 7.2

Business Process Monitoring in SAP Solution Manager 7.2

BPMon Setup integrated in Solution Documentation

BPMon Consumption

Migration for BPMon

OCC Alert Reporting

Job Scheduling Management in SAP Solution Manager 7.2

Job Documentation and Resource Analysis

Data Consistency Management in SAP Solution Manager 7.2

New CDC Source Types

Public

Business Process Operations



Motivation for Business Process Operations

Operating the systems and technical

components is not sufficient to ensure

that the business departments can really

use the systems for executing their

business processes.

Business Process Operations covers all

business process related aspects of

solution operations.

Goal of Business Process Operations is

to establish central monitors and a

continuous optimization process for the

operation of your core business

processes.

Operations Control Center (OCC)

Central Monitors Continuous

Optimization

Business Process

Operations

Applications

Operations

Maintenance Optimization & Security Incident Management

Ch

ang

e M

an

ag

em

en

t

Optimize

Change

Analyze


Business Process

Operations

Content of Business Process Operations

Business Process

Improvement

Job Scheduling

Management

Business Process

& Interface

Monitoring

Business Process

Performance

Optimization

Data Consistency

Management

Proactively identify

improvement

potential for business

process execution

Proactively avoid or detect

harmful data

inconsistencies

Automate business

process while considering

dependencies and

restrictions

Optimize business process

flow and throughput Proactively ensure reliable

business process

execution, performance

and throughput


Major changes in SAP Solution Manager 7.2 relevant for Business

Process Operations tools

Solution Manager 7.1

Project Solution

WHS ERP

New solution documentation in Solution Manager 7.2 (New way to document solutions and business

processes)

New structure elements (BPMN compliant)

Much more complex business process structures possible ( folders, processes linked within processes)

Version management for documentation

With this new solution documentation, the way BPMon is set up has changed.

Solution Manager 7.2

Solution Documentation

present future

Create SO

Create Delivery Post Goods Issue

WHS ERP

Create SO

Create Delivery Post Goods Issue

Migration

This is the current state of planning and may be changed by SAP at any time.


New Infrastructure for Business Process Monitoring in Solution

Manager 7.2

SAP Solution Manager 7.1 SAP Solution Manager 7.2

SP12 and higher

Classic Business Process Monitoring

Business Process Monitoring on MAI

Classic (CCMS based) Business Process Monitoring will be discontinued in SAP Solution Manager 7.2.

Only Business Process Monitoring based on the Monitoring and Alerting Infrastructure (MAI) will be available.

There will be an automatic migration as part of the content activation.

STOP

Solution

Migration

BPMon

Migration Tool BPMon

Migration Tool


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Business Process Monitoring



What is Business Process Monitoring

“… How can I proactively ensure that my

business process Order-to-Cash runs

through without interruptions?...”

“… There are many IDocs that cannot be

processed. Which business processes

will be impacted?...”

Make exceptions in the business

process execution centrally and

automatically visible

Provide business process context

information for exceptions that occurred

throughout the system landscape

Business Process Monitoring in SAP Solution Manager Proactively monitor the execution of your core business processes to increase process availability,

stability, performance, throughput and end user satisfaction


Major Changes for Business Process Monitoring in SAP Solution

Manager 7.2

• Integration of BPMon Setup into new Solution Documentation Model and UI

• BPMon Alert Inbox and Monitoring Application

• Integration into Fiori Launchpads

• Extended OCC Alert Reporting


Solution

Branch

Folder Folder

Scenario Scenario

BPMon Setup Integrated into Solution Documentation

BPMon Objects are created and configured

directly as part of the solution

documentation

(you configure monitoring where you document

your business processes).

Technical configuration of object is stored in

MAI (configuration from within solution

documentation). BPMon

Object

BPMon

Object

Business Process

Step Interface

BPMon

Object

Business Process

Step Interface

MAI

MAI

Object

MAI

Object

MAI

Object



Options for Setting up Monitoring Objects and Analytics Objects

Easier to find suitable monitors to configure:

• Local Catalogue allows you to configure monitors

which are available on the respective managed

system

• Cloud Catalogue (for Analytics objects) also allows

you to see which monitors are generally available,

regardless of the release and SP level of your

managed system, and gives detailed descriptions

of the monitors

• Text Search in creation UI for both catalogues,

e.g. search for “Sales” for all monitors and key

figures related to sales


Easy Replication of Monitoring Configuration between Systems

Easy transfer of monitoring

configuration between managed

systems within the same logical

component group (e.g. easy transfer

between quality assurance ERP

system and productive ERP system).

Solution

Branch

Folder

Scenario

BPMon

Object

Business Process

Step Interface

DEV: 100 QAS:100 PRD:100

BPMon

Object Easy Replication



Setup Example for BPMon in Solution Manager 7.2

Monitoring Objects created via

context menu (right mouse click) as

element of the process, step or

interface.

Link to the BPMon configuration UI

from the Solution Documentation.

LINKED



MAI based Alert Inbox and Monitoring Application

Alert Inbox based on MAI

• Display of critical situations that require user

interaction. This means only real alert situations are

displayed.

• Work list for the OCC Operator when ensuring the

stable running of the core business processes

• Link to guided procedure and to managed system

Monitoring Application

• Graphical and tabular display of status of all

managed objects for business process.

• To be used determine overall current status of

business processes

linked



Alert Inbox in 7.2

+++ system screenshot The BPOps Alert Inbox in 7.2 is

based on MAI.

You can use the solution

context information to restrict

the display of alert information.

Only open alerts are displayed

(alerts still requiring user

interaction). You can use the

predefined queries for the alert

display or define your own

queries.

For each alert you can navigate

to the alert details and execute

the alert processing (e.g.

execute guided procedures for

error handling).



Business Process Monitoring Application in 7.2

The Business Process Monitoring Application

in 7.2 is based on MAI. You can see the

status of the last data collection for your

business processes in a simplified tabular

display, optionally per step or interface.

In addition, you can see a graphical

representation of your business process flow.

This makes use of the new process graphic

from the solution documentation.

From both screens you can navigate to the

details of the collected metrics (e.g. last

measured value or detail list).



Business Process Operations in Fiori Launchpad

The different tools for Business

Process Operations can be

directly accessed via the FIORI

Launchpad.

Each user can adjust his Fiori

Launchpad and select from

the available catalogue which

tiles should be displayed.



SAP Solution Manager 7.1 SAP Solution Manager 7.2

Migration Solution

Migration

Migration Solution

Migration

Migration for BPMon from 7.1 to 7.2

It is recommended to select which solutions to

migrate (do not migrate all solutions):

• Solutions with productively used BPMon configuration

• Solutions with BPMon configuration that is not yet used

productively, but that will go live in the future (work in

progress)

Migrate

to MAI

Migrate BPMon

Configuration

Automatic BPMon Migration

• Migration to MAI (if required), this step can already be

executed on SAP Solution Manager 7.1 (SP12 or higher)

• Migration to new unified directory

• Entire migration part of the content activation

Migrate

to MAI

Migrate BPMon

Configuration

Option 1

(recommended)

Option 2



Extended OCC Alert Reporting

OCC Alert Reporting provides you with an out-of-the-

box health check for your OCC.

You get visibility about the workload for the OCC and

how the OCC was able to handle this workload (BPO

Alerts and System/Application alerts).

In SAP Solution Manager 7.2 the are several new key

figures for the OCC Alert Reporting:

• Number of alerts per alert processor

• Number of alerts per confirming user

• Maximum alert response times (in minutes)

• Number of alerts with incidents separated into manual

incidents and automatic incidents

Where legally allowed, the user information can be switched

from anonymous to clear names via user authorization.


Public

Job Scheduling Management in

SAP Solution Manager 7.2


Overview Job Scheduling Management

Job Scheduling Management is an E2E

Solution Operations standard provided by

SAP . It supports the solution-wide

management of the lifecycle of all

background jobs, including:

• Requests for new jobs or changes to

existing jobs

• Job Documentation

• Job Scheduling

• Job Monitoring and Alerting

• Job Reporting and Job Schedule

Optimization

IT Department

Application Operations Business Process

Operations

Business Department

Key User / End User

Root Cause Analysis

Create Job Request Plan Job Request

Approve/Reject Job

Request

Receive

Approval/Rejection

Document Job

Test Job

Schedule Job

Run Job

Monitor Job

Document Job


Changes for Job Scheduling Management in SAP Solution Manager

7.2

There are several changes for Job Scheduling Management coming with SAP Solution Manager 7.2. The major

changes are highlighted and explained in the following slides:

• Integration of Job Documentation into Solution Documentation in 7.2

• Central Job Overview

• Job Scheduling Assistant

• Job Resource Analysis

• Monitoring of all jobs in SAP CPS

• Improvements to Job Documentation and Job Request handling and configuration



Integration of Job Documentation in Solution Documentation

Job Documentation can be created,

changed and displayed directly from

within the solution documentation

(directly where you document your

business processes).



Job Scheduling Assistant and Job Resource Analysis

Job Resource Analysis shows you the usage of

system resources in a freely defined time window.

Several key figures for system resources are

available, including:

• CPU Utilization

• Background Work Process Utilization

• Extended Memory Consumption

• …

The information is based on the metrics from

Technical Monitoring.

The Job Scheduling Assistant proposes suitable

scheduling times for jobs based on the system

resource utilization.


Public

Data Consistency Management



Overview Data Consistency Management

Data Consistency Management

provides tools and procedures to

prevent and detect the occurrence of

data inconsistencies in a solution and

to investigate and correct and

inconsistencies that occur in the

solution.

Detect

Pre

ven

t In

ve

stig

ate

Correct Reconciliation

Strategy

End-to-End

Monitoring

RCA + Business

Continuity Concept

Process

Design/Training


Major Changes for Data Consistency Management in SAP Solution

Manager 7.2

With SAP Solution Manager 7.2, several changes for the Data Consistency Management tools

will be shipped for the Cross-Database Comparison tool, including:

• Cross-Database Comparison has been extended to cover additional source types

• BIQY – Business Intelligence (MDX Query)

• CSVS – CSV File on Application Server

• ODAT – OData Service

• Enhanced User-Friendliness of UIs (technical field names can be replaces with speaking

descriptions)



SAP Solution Manager

Cross-Database Comparison

2 1

Additional Source Types for Cross-Database Comparison

New source types for the CDC mean that

data for the comparison can obtained via

additional ways:

Business Intelligence (MDX Query)

The CDC executes a query (query name can

be configured) and uses the query results for

the comparison.

CSV File on Application Server

The CDC uses a CSV Files (e.g. from MS

Excel) that is available on an application

server as source for the comparison

OData Service

The CDC uses an oData Services to obtain

the data for the comparison.

Source System 1

(can be non-SAP)

Source System 2

(can be non-SAP)

Results

Equal

Different

Missing in 1

Missing in 2



SAP TechEd Online Continue your SAP TechEd education after the event!

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Further Information

Related SAP TechEd sessions:

ITM204 – Get Started Today on Your Journey to SAP Solution Manager 7.2

ITM104 – Business Process Improvement for SAP Solutions

SAP Public Web

SCN Wiki for Business Process Operations and its sub-pages for Business Process Monitoring, Job Scheduling Management

and Data Consistency Management

http://wiki.scn.sap.com/wiki/display/SM/SAP+Solution+Manager+WIKI+-+Business+Process+Operations

SAP Education and Certification Opportunities

www.sap.com/education (Classroom Training E2E300 Business Process Operations)

https://training.sap.com/shop/course/e2e300-business-process-operations-classroom-095-us-en/

Watch SAP TechEd Online

www.sapteched.com/online





http://www.sap.com/education
















http://www.sapteched.com/online


Thank you


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