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ITM214 – Application Operations

Overview: News About SAP Solution

Manager 7.2

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

Speakers

Las Vegas, Oct 19 - 23

Janko Budzisch

Stefan Lahr

Barcelona, Nov 10 - 12

Janko Budzisch

Stefan Lahr


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

Development Priorities

User Interface Strategy

Dashboard Strategy

Hybrid Support Strategy

Public

Development Priorities


Important time lines

December

2014

End

2017

September

2015

Q4

2015

Q2

2016

Ramp Up Go To Release

Time to Upgrade Continuous Improvement for

Cloud, Hana and Service Delivery

SP14

Validation

SP00 SP01


Development priorities for RSLAF for SAP Solution Manager 7.2

Reduce variety of different dashboard approaches by

utilization of SAPUI5 based Dashboard Builder

Enable Dashboard Builder to interact with KPI catalogue as

well as compliment add-on component Dashboard Factory

Support of operation for SAP based Hybrid

scenarios

Unified User Experience based on SAPUI5

and SAP Fiori in SolMan 7.2

Unified Dashboard approach especially for

cross use case utilization in SolMan 7.2

Customer requirements Planned Extension

Support of operation for SAP’s latest On

Premise innovations

Reduce variety of UI technologies used in SolMan by setting

ABAP WD and SAPUI5 as standard approaches

Replacing native Mobile Apps by SAP Fiori based

implementations (device OS neutral)

Support of Hybrid Scenarios containing HEC based

components (private cloud)

Support of SAP SaaS Cloud components e.g.

SuccessFactors, Ariba, SAP Cloud for Customer, …

Operations for SAP latest innovations as SAP HANA as

platform, SAP hybris and S/4 HANA

Provide standardized methods to integrate latest On Premise

innovations

This is the current state of planning and may be changed by SAP at any time.

Public

User Interface Strategy


SAP unified UI strategy

Solution Manager

Launchpad

Central entry point

Extensible/customizable by

customer to include own

applications

Role based access to existing applications based on

WebDynpro & CRM UI

Ultimate User Experience for business and low touch

users using SAP Fiori

New SAPUI5-based customizable Monitoring &

Root Cause Analysis applications

Step-By-Step renewal of existing (e.g. Flash-based)

applications to SAPUI5 / Fiori based on customer

usage/impact

Improve User Experience Continuously



Unified OCC shell (UOS) based on SAPUI5 for RSLAF applications

Tabs for 1st level

navigation

Applications embedded in Unified OCC Shell providing a recognizable navigation paradigm and containing

reusable UI components shared across applications:

Toolbar for reusable

tools like global search,

Guided Procedures

integration, incident &

notification creation, …

Bread crumb

navigation inside

content area

Header items area for global

selections like time frame

selection, scope selection

(Technical Systems/Scenarios),

…

Expandable Pane Bar for

personalized settings, Tabs &

Views management, related

links, …



Customizable and personalizable RSLAF applications

Default & Customer

Specific Tabs

Resizable &

Arrangeable Views

Customizable

Tabs & Views

Management

Allowing users building their own Monitoring Views according to personal requirements, screen size or taste:



Seamless integration between monitoring, alerting and reporting

No BW Web Templates nor Flash

applications anymore:

One UI technology for Monitoring,

Alerting & Reporting Views

No separation between monitoring,

alerting and reporting applications

anymore:

Embedded Analytics Views

tightly integrated amongst Monitoring

Applications



New application operation UI’s

System Monitoring User Experience Monitoring Interface and Connection Monitoring

PI Monitoring Message Flow Monitoring IT Calendar

All UI’s are new created in HTML5

Flash technology completely replaced

Native mobile applications not necessary

anymore

HANA and BI Monitoring E2E Trace Analyzes

Service Availability Mgmt.


Public

Demo

New User Interfaces with SAP Solution Manager 7.2

Public

Dashboard Strategy


SAP Solution Manager 7.2 analytics overview

SolMan

Data Layer

Fiori Launchpad

CDS Views w. analytical annotation BW Queries Function Modules BP Analytics Framework

Customer-specific based on project development

KPI Catalog

SolMan UI Layer

Cloud – Support Portal

Design Studio Client

SAP Standard

7.2

SP

03

Customer specific

Dashboards

Design Studio

BI Platform / BOE

Cross Application Dashboards

Dashboard Builder

Application specific Dashboards

Unified OCC Shell Dashboard Factory


https://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=https://blogs.saphana.com/2013/11/21/sap-smart-business-cockpits-a-battlefield-for-positive-outcomes/&ei=srAVVYqYPIOJ8QX864HwAg&bvm=bv.89381419,d.dGc&psig=AFQjCNFUO7cRTH__QnJtLn-uLZEFLJR47w&ust=1427571237214681


Application specific dashboards - application operations

Interactive Reporting

Availability

Performance

Exceptions

Capacity

Usage

SAP Solution Manager 7.1 SAP Solution Manager 7.2

Embedded Analytics per application (System Monitoring, User Experience

Monitoring, Integration Monitoring, HANA and BI Monitoring)



Application specific dashboards – personalization

Standard Dashboard

Personalization

Change the standard view

Create a new tab

Drag & Drop new view(s) Personalize view(s)


Public

Demo

Personalization of Application specific Dashboards with SAP Solution Manager 7.2


Cross-applications dashboards – Dashboard Builder

Application specific analytics Dashboard Builder is replacing the flash based

Management Dashboard applications. KPI’s from different

applications can be displayed on one dashboard.

IT Service Management

Change Management

Business Process Analytics

IT Project Management

…



Dashboard Builder – runtime

Add new Dashboard Add new Dashboard Tile

Configure Dashboard Tile



• In the configuration dialog click on field glasses icon beside “KPI Type” in order to select KPI’s from the KPI Catalog

• Within the KPI catalog you can search for KPI’s and then select the KPI you want to use -> Click on OK in order to transfer the

KPI metadata to the Dashboard Builder application

Dashboard Builder – configure dashboard tile



Note: You can only download Installations and

Upgrades you are entitled to (based on your S-User ID).

Usage Rights of the Dashboard Factory are

granted only if a Service for Dashboard Factory was

ordered.

Customer specific dashboards – Dashboard Factory

https://support.sap.com/swdc

ST-OST SP1 is available since 20/04/2015

The MaxAttention Next Generation add-on Service for Dashboard Factory configures capabilities of the

Dashboard Factory which are shipped with the SAP Solution Manager add-on ST-OST (One Service Add-On)

package SP1.

Download ST-OST SP1 package in the

following location:

Installations and Upgrades - S -> SAP

SOLUTION MANAGER -> SAP SOLUTION

MANAGER 7.1 -> ST-OST -> ST-OST 100


Dashboard Factory – content

Alerts

Tickets

Metrics

Events

Changes

Monitors

RunSAP Operations dashboard allows customers to merge different alerting sources in a combined view modeling

customer’s organization. In addition, specific jump-in to alerts inbox or metrics monitoring is provided.

Service Level Dashboards objective is to provide customers with Service Level compliancy

reporting capabilities to get transparency on IT Processes based on selected specific set of

KPIs and periods.

The Tactical Dashboards for SAP Applications allows customers to report the status of

a selected list of systems based on a pre-defined set of KPIs configured with specifics

thresholds.

The Strategic Dashboard package provides IT department the capabilities to demonstrate the value of their services

to their customers. It allows customers to associate pre-defined indicators to specific targets and aggregate them

into KPIs

Four pre-defined Dashboard Models

http://frncel144.nce.global.corp.sap:8000/sap/bc/bsp/sap/zod_app/index.html?configId=2

•http:/frncel144.nce.global.corp.sap:8000/sap(bD1lbiZjPTEwMA==)/bc/bsp/sap/zgov_webapp/index.html?configID=4&option=tiles

http://ncev00000044a.ncel.sap.corp:8000/TFL_Dashboard/index.html?ConfigId=3


Dashboard Factory – example

Operations Dashboard

Top Level View Check the status over all

configured business

processes

Check the status of

business processes

steps

Check the

metric status

2nd Level View

KPI and Metric View

Public

Hybrid Support Strategy


Cloud classification and responsibility

Business Process

Management

Business Context

Application

Management

Applications

Middleware / Platform

System

Management

System

Database

Operating System

Virtualization

IT Infrastructure

Management

Servers

Storage

Networking

☁ ☁ ☁ ☁

On Premise Private Cloud IaaS PaaS SaaS

Public Cloud

Completely managed by Customer

No transparency for Service Provider

Legend: Managed by Service Provider but SLAs and KPIs are defined

Customer has transparency about critical events and SLAs

Completely managed by Service Provider

No transparency for Customer


SAP Private

Cloud -

Service

Provider

Platform

Operations for SAP centric hybrid solutions

SAP Public Cloud - Service Provider Platform

Customer

Solution

Manager

Virtual network

Customer Service Provider

SAP Cloud

Portal

Availability Productive Systems

97%

Last Month

Systems in HEC

4

Productive Systems

System Performance

Memory Usage

15%

Free Memory

Incidents +

3

Open Incidents

User

25

Users last month

M

oni

tor

ing

Inf

or

m

ati

on

Re

po

rts

Se

rvi

ce

Re

qu

est

s

Se

cu

rit

y

Re

po

rts

Cloud

SAP HCP

SAP HCI

HCPms

SAP C4C

CfTE,

ByD

Other SAP

Public Cloud

offerings

(SaaS, PaaS)

System, Application

and Business Process

Management Data

SAP Cloud

Access Point

SAP Business

Network (Ariba,

Concur,

FieldGlass)

SuccessFactors

SAP HCM

Dell Boomie

SAP S/4

HANA

Application and

Business Process

Management Data

Managing components

Managed components

SAP Private Cloud

and On Premise

offerings

System

Management

Data

System and

Application

Management Data

Customer On Premise Landscape SAP Private Cloud

SAP Public Cloud


Operations for SAP centric hybrid scenarios What is available?

SAP Cloud

User Experience Monitoring

for all UI centric SAP Cloud products

as SuccessFactors and Ariba

Customer

SAP

ByD

Integration Monitoring & Exception

Management

for SAP HCM hybrid (Employee, Compensation

and Recruiting data integration),

SuccessFactors, SAP Cloud for Customer, SAP

HCI and Dell Boomi, Sales and Operations

Planning (Errors related to Data Integration)

SAP

C4C

SAP

CfTE

Message Flow Monitoring

for SAP Process Integration

and Ariba based scenarios

SAP Solution Manager 7.1 SP14

Central

Exception Store Automated Setup for all SAP based

Cloud Services

Email-to-Event Converter and

Remote SFTP Server Access

for all SAP-based cloud services

Data Consistency Management

Database comparison based on: Hana Smart

Data Integration, ODATA calls, Hana Cloud

Integration Data Services , SOAP calls and

FTP/CSV


Operations for SAP centric hybrid scenarios What is planned?

SAP Cloud Customer

SAP

ByD

SAP

C4C

SAP

CfTE

Business Process Monitoring for

SAP HCM and SuccessFactors

Integration Monitoring / Exception Management for SAP HANA Cloud

Integrations (Data Services), Success Factors (enhanced content coverage),

SAP HCM hybrid (onboarding and variable data integration)

Business Process

Monitoring

Planned for SAP Solution

Manager 7.2

Integration

Monitoring Exception

Management

Central

Exception Store


Summary

Application Operation News with SAP Solution Manager 7.2:

New developed user friendly UI’s based on SAPUI5 / HTML5

Replacement of flash based UI’s and native mobile applications

New dashboard strategy based on:

– Customizable views direct integrated into the applications,

– New Dashboard Builder tool and

– Customer specific dashboards with Dashboard Factory

Improvement of support for Hybrid Solutions


SAP TechEd Online Continue your SAP TechEd education after the event!

http://sapteched.com/online

Access replays of keynotes, Demo Jam, SAP TechEd live interviews, select lecture sessions, and more!

Hands-on replays

http://sapteched.com/online


Further Information

Related SAP TechEd sessions:

ITM107 - Tools for SAP HANA Operations

ITM215 - Operations for SAP HANA with SAP Solution Manager 7.2

ITM362 - Support for Hybrid Solutions with SAP Solution Manager

SAP Public Web

scn.sap.com

www.sap.com

SAP Education and Certification Opportunities

www.sap.com/education

Watch SAP TechEd Online

www.sapteched.com/online

http://scn.sap.com/welcome

http://www.sap.com/

http://www.sap.com/education

http://www.sapteched.com/online

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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or

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developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time

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