it’s easy for your agency and your customers to get … direct loss reporting • 1-800-claim33...
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T R A V E L E R S D I R E C T L O S S R E P O R T I N G • 1 - 8 0 0 - C L A I M 3 3
It’s Easy For Your Agency and Your Customers to Get Started
For Your Agency
Use the Telephone Instead of the Fax Claims reported via telephone are paid up to four days faster than
those reported by fax. Reporting by telephone is a win-win…you cut down administrative tasks while
increasing customer satisfaction with a quicker payment!
Transfer Customer Calls Directly to the DLR Hotline The faster your customer talks to Travelers,
the faster we can begin handling their claim. Program your phones to allow for a “hot transfer” directly to
1-800-CLAIM33, and make sure everyone who answers customer calls in your agency knows how to
perform the transfer.
Check Daily for Fax and Electronic Claim Notices of Loss You'll always know the status of a customer
claim via daily faxes or a visit to the PL agent portal (www.travelersagents.com), which provides real-time claim
opening and closing information. Click on new or closed claims right off the homepage using Travelers' Message
Center, or visit the Claim Services tab and select Electronic Claim Notification. You can feel confident that your
customer is receiving the very best in claim service when they use Travelers Direct Loss Reporting.
For Your Customers
Mail a Letter and Preferred Customer Wallet Card to Your Customers - FREE! It’s easy through
Travelers One2One Program. Visit www.travelersagents.com, Sales and Marketing tab; One2One
Program and sign up to have us automatically send a mailing out to your customers. Customers will receive a
letter highlighting Travelers Claim Service along with a handy wallet card for quick reference to our toll-free
claim reporting number. Best of all, there is no charge to your agency!
Distribute the Travelers Auto Accident Guide Why not give every Travelers customer an “Auto Accident
Guide” and tell them to keep it in their glove compartment box? Not only does it provide important
information on Travelers auto claim services and what to do in the event of an auto accident, it also gives your
customer the 1-800-CLAIM33 number for easy reference. Visit www.travelersagents and order using item
number C-24209.
The Travelers Indemnity Company and its property casualty affiliates. One Tower Square, Hartford, CT 06183© 2007 The Travelers Companies, Inc. All rights reserved. (Rev. 6/07)