it’s k not to be k
TRANSCRIPT
Useful Support Contactsand Helpline Numbers
It’s knot to be k
CRISIS NUMBERS HELPLINES
CENTRES, HOSPITALS AND SERVICES MENTAL HEALTH SERVICES
CARERS TRUSTS WELFARE AND ADVOCACY SUPPORT SERVICES
12591721
Promoting good mental health and wellbeing can help students feel empowered and more resilient to cope with life’s stresses. This guide lists useful contacts and helpline numbers, which you can use to support students in need.
CRISIS NUMBERS
NHS emergencyT: 999
NHS 24 (Non-emergency)T: 111
Mental Health Crisis ServicesAnyoneexperiencingmentalhealthproblemsshouldcontacttheirGPwhocanmakeareferraltoCommunityMentalHealthServicesinlocalareas.
Crisis services are available for patients who are already known toCommunity Mental Health Services.W: chps.org.uk/content
Out-of-Hours Community Psychiatric Nursing Service Greater Glasgow and ClydeTheout-of-hoursCommunityPsychiatricNurseservicecanbeaccesseddirectly.Openinghours:Monday - Friday, 8pm - 9amSaturday - Sunday and Public Holidays 4:30pm - 9am T: 0845 650 1730
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HELPLINES
ALISS (A Local Information System for Scotland) Aservicetohelpyoufindhelpandsupportclosetoyouwhenyouneeditmost.W:www.aliss.org
AMINA - Muslim Women’s Resource CentreCallsarefreefrommobilesandlandlinesandwillnotappearonyourphonebill.Allcallsarestrictlyconfidentialandnon-judgemental;Aminaalwaysdealwithclientsinafaithandculturallysensitivemanner.Openinghours: Monday – Friday, 10am – 4pm for any Muslim-identified womenWednesday 6pm – 9pm for young Muslim women (ages 16-25)A: Citywall House, 32 Eastwood Avenue, Glasgow G41 3NST: 0808 801 0301E: [email protected]:mwrc.org.uk
Breathing Space (Scotland)Confidentialout-of-officehourstelephonelineforpeopleexperiencinglowmood,anxiety,depressionandthoughtsofsuicide.T: 0800 83 85 87W: www.breathingspace.scot
BullyingProvidingsupportaroundfamilybreakdown,aggressioninthehome,bullyingatschool,teenageriskybehaviourandmentalhealthconcernsofbothparentsandtheirchildren.Servicesincludea24hourhelpline,advicewebsite,livechatandparenting/relationshipsupportgroups.Openinghours:Monday - Friday, 9am – 9pmT: 08000 28 22 33 W: bullying.co.uk
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CALM: Campaign Against Living MiserablyOffersemotionalsupporttomenfeelingdownorstrugglingtocope.WebChat: Opening hours are 5pm – 12am, 365 days a yearT: 0800 58 58 58W: thecalmzone.net
ChildlineChildlineisheretohelpanyoneunder19intheUKwithanyissuethey’regoingthrough.It’sfree,confidentialandavailableanytime,dayornight.T: 0800 1111W:childline.org.uk
Connect-Eating Disorders AnNHSservicethatworkscloselywithprofessionals,youngpeopleandtheirfamiliestoensuretreatmentforanorexia,bulimiaandothereatingdisorders.T: 0141 277 7504 E: [email protected]
Domestic ViolenceProvidingsupport,helpandinformationoverthetelephone,whereverthecallermightbeinthecountry.Thehelplineisstaffed24hoursadaybyfullytrainedfemalehelplinesupportworkersandvolunteers.Allcallsarecompletelyconfidential.T: 0808 2000 247W: nationaldomesticviolencehelpline.org.uk
Florence Street Mental Health Resource CentreProvidescareandtreatmentforadultswithmoderatetoseverementalhealthproblemsandadviceandsupportforserviceusersandtheircarers.T: 0141 232 7000
Eating Disorders: BEATProvidessupporttopeoplewhohave,orareworried,theyhaveaneatingdisorder,aswellasothersaffected,suchasfriendsandfamilymembers.T: 0808 801 0677W: b-eat.co.uk
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Glasgow Women’s AidGlasgowWomen‘sAidhasbeensupportingwomen,childrenandyoungpeoplewhoareexperiencingDomesticAbuseforover35years.Thedevelopmentofthisservicehasbeeninfluencedbytheexperiencesofthewomen,childrenandyoungpeoplethathavebeensupported.Theorganisationprovidesinformation,supportandtemporaryrefugeaccommodation.T: 0141 553 2022W: glasgowwomensaid.org.uk
LGBTQ+NewonlinemessengerservicewhichoperatesonTuesdaysandWednesdaysbetween3-9pm,whenavolunteerisavailable,youwillseeapop-upboxappearinthebottomright-handcornerofthiswebsite,simplyclickontheboxtobegincommunication.Openinghours:Tuesday and Wednesday, 12pm – 9pmT: 0300 123 2523, answered during opening hours.E: [email protected]
Money Advice ScotlandThisisanationalumbrellaorganisationwhichpromotesthedevelopmentoffree,independent,impartialandconfidentialdebtadviceandfinancialinclusion.A: Suite 410, Pentagon Centre, 36 Washington Street, Glasgow, G3 8AZT: 0800 731 4722E: [email protected]:moneyadvicescotland.org.uk
No PanicProvidesahelpline,programmesandsupportforthosewithanxietydisorders.T: 0844 967 4848W: nopanic.org.uk
Papyrus: HopelineForyoungpeoplethinkingaboutsuicideorforothersworriedaboutthem.T: 0800 068 4141W:papyrus-uk.org
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SamaritansOffersemotionalsupporttoanyonefeelingdownorstrugglingtocope.24-hour HelplineT: 116 123W: samaritans.org
Scottish Association for Mental Health (SAMH)DetailsoflocalSAMHservices,informationandsign-postingforpeopleconcernedabouttheirmentalhealth.Openinghours:Monday - Friday, 9am – 5pmT: 0141 530 1000W:www.samh.org.uk
WellbeingOffersavarietyofself-helpmaterials,groupsandcourses.Providesresourcesandcoursestosupportpracticalaid.Openinghours:Monday – Friday, 8.30am – 4.30pmW:wellbeing-glasgow.org.uk
CENTRES, HOSPITALS AND SERVICES
Adolescent Self-Harm TeamThisserviceoffersearlyinterventionpsychologicalservices.Psychosocialmentalhealthriskassessmentandtherapeuticinterventionisprovidedtoyoungpeoplewhohaveself-harmed,andtheirfamilies.Theserviceworkswithyoungpeopleaged12-17yearsadmittedtoDistrictGeneralHospitals(DGH)followinganactofself-harmorpresentingatA&EDepartment.TheAdolescentSelfHarm(ASH)Teamoperatesanon-callassessmentservice,9.30am-5pm,365daysayeartoA&EdepartmentsofDistrictGeneralHospitalsincludingRoyalHospitalforSickChildren.
Nurse Therapists are available every morning to assess young people admitted to DGH receiving wards. Intervention work is carried out by ASH between the hours of 9.30am to 5.30pm, Monday – Friday (excluding Bank Holidays). Referrals are accepted from A&E Departments, District General Hospitalsand Community Mental Health Teams.
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Cardonald ClinicServices-AddictionsService,AlcoholCounsellorandMentalHealthPathwaysTeam.Openinghours:Monday – Friday, 8:30am - 5pmA: 74 Berryknowes Road, Glasgow G52 2TTT: 0141 892 6070
Drumchapel Health CentreServices-MentalHealthTeam,PrimaryCareMentalHealth,SocialWorkServicesandWelfareBenefitsAdvice.Openinghours:Monday – Friday, 9am - 5pm*GP Services operate until 6pmA: 80/90 Kinfauns Drive, Glasgow City, G15 7TST: 0141 211 6070
Elderpark ClinicServices-AlcoholCounselling,GovanCarer’sGroup,MentalHealthPathways,PsychiatryandPsychology.Openinghours:Monday – Friday, 8:30am - 5pmA: 20 Arklet Road, Glasgow, G51 3XRT: 0141 232 7100
Florence Street Mental Health Resource CentreServices-AdultEatingDisorderSupport.26 Florence Street, Glasgow City G5 0YXT: 0141 232 7000
Glenburn Health CentreServices-CommunityPsychiatricNursing.Openinghours:Monday – Friday, 8.45am – 6pmFairway Avenue, Paisley PA2 8DXT: 0141 884 3221
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Glenkirk CentreServices-NorthWestCommunityOlderPeople’sMentalHealthandNorthWestLearningDisabilitiesTeam.Openinghours:Monday – Friday, 9am – 5pmA: 129 Drumchapel Road, Glasgow G15 6PXT: 0141 232 1300
Pollokshaws ClinicServices-AddictionTeam,Adult/ElderlyMentalHealth,AlcoholCounselling,CounsellingServicesandPsychiatry.Openinghours:Monday – Thursday 8:45am - 5pm, Friday 8:45am - 4:30pmA: 35 Wellgreen, Pollokshaws, Glasgow G43 1RRT: 0141 577 7720
Renfrew Health and Social Work CentreServices-CommunityPsychiatricNurses,CounsellingandFamilyPlanning.Openinghours:Monday – Friday, 8am - 6pmA: 10 Ferry Road, Renfrew, Renfrewshire PA4 8RUT: 0141 207 7400
Sandyford Gender Identity ServicesSandyfordoffersacomprehensivegenderidentityserviceavailabletoanyonewhoisconcernedabouttheirgenderidentityorexpressionoftheirgender.T: 0141 211 8137 (for a confidential discussion, or for an initial appointment), orT: 0141 211 8618 (specialised Young People’s Gender Clinic)W:sandyford.org/media/3121/274143-v2-gender-identity-services-final-proof.pdf
Sandyford Sexual Health SupportSandyfordprovidesanintegratedsexual,reproductiveandemotionalhealthserviceacrosstheNHSGreaterGlasgowandClydearea.ThisserviceisprovidedfromtheirmainbaseatSandyfordCentralwithlocalclinicswithinGlasgow,EastDunbartonshire,WestDunbartonshire,EastRenfrewshire,InverclydeandRenfrewshire.
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A: 6 Sandyford Place, Glasgow G3 7NBT:0141 211 8130E: [email protected]:www.sandyford.org/sandyford-sexual-health-services
Shettleston Day Hospital / ParkviewServices-AlcoholCounsellor,CommunityAddictionTeam,Counselling,MentalHealthServicesandMoneyAdviceService.Openinghours:Monday – Friday, 8.30am to 6pm152 Wellshot Rd, Shettleston , Glasgow City G32 7AXT: 0141 531 6200
MENTAL HEALTH SERVICES
Anvil Mental Health Resource CentreServices-MentalHealthservices,PrimaryCareTeam,Psychotherapy.A: 81 Salamanca Street, Glasgow G31 5EST: 0141 211 8450
David Dale HouseA: 159 Broad Street , Glasgow G40 2QRT: 0141 551 5050
Dykebar HospitalA: Grahamston Road, Paisley PA2 7DET: 0141 884 5122
Adult Mental Health Acute Services - Ward 3B Leverndale – T: 0141 211 6586- Alcohol Problems Clinic – T:0141 314 4106- Community Mental Health Team – T: 0141 618 5600- Community Mental Health Team, West Renfrewshire – T:0141 849 2200- Outpatient Departments – Psychology and Psychiatry – T:0141 314 4281
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Child and Adolescent Mental Health -Direct Access Service Theserviceprovidesearlytherapeuticinterventionforyoungpeoplewithmildtomoderatementalhealthproblemsusingbrieffocussedapproaches.Theteamworkdirectlyonaone-to-onebasisinasettingwheretheyoungpersonfeelscomfortable.They also work indirectly offering consultation, advice, training and support to other services. This service works with young people age 12-17 years who are having problems in the way they are thinking, feeling or behaving. Anyone working with a young person (including teachers, school nurses and youth workers) can refer.A: Templeton Business Centre, Templeton Street, Glasgow G40 1 DWT: 0141 277 7545
Child and Adolescent Mental Health -Learning Disability Service LearningDisabilityCAMHisamulti-disciplinarycommunitybasedserviceworkingdirectlywithyoungpeople,theirfamiliesorcarersorinconsultationwithotheragenciesinvolvedwithayoungperson.The team provides assessment, therapeutic work and interventions to young people, and management advice to parents and other carers.
Referrals are usually received from GPs, health visitors, hospital and community paediatricians, school health service, social workers, educational psychologists, teaching staff, child and adolescent mental health staff and specialist medical services.T: 0141 277 7515
Child and Adolescent Mental Health -Looked After and Accommodated Children Thisserviceprovidesanearlyinterventionservicecomprisingofroutinepsychologicalassessmentofchildrenwhohavebecomeaccommodated,andconsultationandclinicalservicesforthosewhorequireamentalhealthassessmentorintervention.The service works with children and young people who are accommodated by their local authority and with those caring or working with accommodated children and young people. Referrals are accepted from social workers, education psychologists, GP’s, communitychild health services and other specialist medical services.T: 0141 531 3301
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Children and Young People’s Specialist ServicesChildrenandYoungPeople’sSpecialistServices(C&YPSS)includesallspecialistservicesinCommunityChildHealthandChildandAdolescentMentalHealth.TheseservicescoverNHSGreaterGlasgowandClyde,butareplannedandclinicallygovernedbyEastCHCP.Openinghours:Monday – Friday, 8:30am – 5pm (on-call staff until 9pm)Saturday – Sunday 9am – 5pmA: 152 Wellshot Road, Shettleston , Glasgow G32 7AXT: 0141 303 8800
Eastvale Mental Health Resource CentreTheserviceisavailabletoindividuals/familiesbetweentheagesof16-65yearswithsevereandenduringmentalhealthproblemsandcomplexneedswhoresideintheSouthLanarkshirearea.Theteamconsistsofsocialworkstaff,communitypsychiatricnurses,occupationaltherapists,psychologistsandpsychiatrists.GP referral – Postcodes G72 G73. A: 130A Stonelaw Road, Rutherglen , South Lanarkshire , Glasgow G73 2PQT: 0141 531 4117
Gartnavel Royal HospitalThishospitalhasamentalhealthfacilitybasedinthewestendofGlasgow,Scotland.A: 1055 Great Western Road, Glasgow G12 0XHT: 0141 211 3600Wardsandcontactdetailsforthishospitalincludethefollowing:
ClydeWard – T:0141 211 3604 Clyde ward provides continuing care / intensive rehabilitation, caringfor patients with long-term mental health problems. HendersonHouseWard - Adult – T:0141 211 3621 The ward provides care and treatment for individuals from 16-65 years ofage who are experiencing wide ranging mental health difficulties of a severeand/or enduring nature. The ward also provides a detoxification service forclients who have problems with substance misuse. Henderson has formedclose links with Goldenhill Resource Centre and the Intermediate Servicesbased in the resource centre.
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IonaHouseWard – T:0141 211 0316 20 bedded mixed sex ward for continued assessment of patients withan organic illness / challenging behaviours.Openinghours:Daily: 2pm - 4pm and 6pm - 8pmVisiting out with these hours can be discussed with the nurse in charge.KelvinWard– T:0141 211 3608 Kelvin ward has a remit for providing a rehabilitation service for those experiencing long-term mental health problems, and operates on areferral basis.McNairHouse-Adultward– T:0141 211 3566 The ward provides care and treatment for individuals from 16-65 years ofage who are experiencing wide ranging mental health difficulties of asevere and / or enduring nature. McNair has formed close links withRiverside Resource Centre and the Intermediate services located atWhittingham Gardens.RutherfordHouseWard-Adult – T:0141 211 3619 / 3620 The ward provides care and treatment for individuals from 16-65 years ofage who are experiencing wide ranging mental health difficulties of asevere and / or enduring nature. Rutherford has formed close links withboth the Arndale and Riverside Resource Centre and the IntermediateServices at Whittinghame Gardens.
Kerr Street ClinicServices-ChildandAdolescentPsychiatry,AdolescentCommunityMentalHealthTeamandChildCommunityMentalHealthTeam.Openinghours:Monday – Thursday, 9am – 5pm, Friday, 9am – 4.30pmA: 90 Kerr Street, Glasgow G40 2QPT: 0141 531 3301
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Leverndale HospitalServices-LearningDisabilities-WhitehouseandCampsie,PyschiatricRehabilitationUnitandRecreationalTherapyDepartment.A: 510 Crookston Road, Glasgow G53 7TUT: 0141 211 6400
Parkhead Health CentreServices-AlcoholCounselling,CommunityAddictionTeam,CounsellingServices,MentalHealthServicesandMoneyAdviceService.Openinghours:Monday – Friday, 8:30am – 6pmA: 101 Salamanca Street, Glasgow G31 5BAT: 0141 531 9000
Parkview Mental Health Resource CentreAffective Dissorder ClinicOpeninghours:Every Tuesday (9.20-11am) (appointment only, referred patients only).T:0141 303 8800
AnxietyManagementGroupOpeninghours:One session per week for 8 weeks. (Referred patients only).T: 0141 303 8820
CarersEducationGroup Openinghours:One session per week for 4 weeks. (Carers of current patients only).T: 0141 303 8800
ManagingDepressionGroup Openinghours:1 session per week for 8 weeks. (Referred patients only).T:0141 303 8820
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Restart Offerrecovery-basedsupporttothoselivingwithsevereandenduringmentalhealthconditions.Traineesaregiventheopportunitytotakepartinvariousvocationaltrainingactivities.T: 0141 551 5047
Skye HouseLewis,HarrisandMullWings- Skye House provides inpatient treatment for young people with conditions like severe depression, eating disorders, psychosis and obsessive-compulsive disorders.- In addition to all the bedrooms at Skye House being en-suite, there is a purpose-built gym, fully equipped classrooms, landscaped gardens and overnight accommodation for visiting families. - Skye House has been specially designed and purpose-built to meet young people’s needs and leading to substantial improvements in their care and treatment. The planning of the unit also benefited from the fact that the young people themselves contributed significantly to the planning process.- While young people are in Skye House, they will go to school, therapy groups, family sessions and individual sessions. Young people will also have time to do things that they want to do.- Every week, young people will get a timetable for the next week. Although each young person’s timetable is different, there are some routines / groups which all young people should follow.T:0141 232 6440
Stobhill Hospital CampusA: 133 Balornock Road , Glasgow, Greater Glasgow and Clyde G21 3UWT: 0141 201 3000
STEPSSTEPSprovidesarangeofmentalhealthservicesintheSouthEastGlasgowCHCParea. Openinghours:Monday – Friday, 9am – 5pmA: 26 Florence Street, Glasgow City G5 0YXT: 0141 232 2555 or 0141 232 2576 (STEPS, South East CHCP callback service)W:glasgowsteps.com
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The West CentreServices-AdolescentCommunityMentalHealthTeamandChildCommunityMentalHealthTeam.(CoveringthewestofGlasgowCityandWestDunbartonshire)The community out-patient teams provide assessments and treatment plans for children and their families. Advice and consultation is offered to services within health and to other professional agencies working with children and their families. The Child Community Teams work with children up to the age of 12 with a wide range of complex emotional and behavioural problems. The Adolescent Community Teams work with young people age between 12 and 18 years who are in need of professional assistance due to a mental health problem. A range of health professionals, social workers, educational psychologists and school nurses, can refer children, young people and their families.A: 60 Kinfauns Drive, Drumchapel, Glasgow G15 7TST: 0141 207 7100
Twomax BuildingServices-ChildandAdolescentMentalHealth-AdolescentTeam–(CoveringtheSouthandSouthWestofGlasgowCityandEastRenfrewshire).This outpatient service is made up of four child and four adolescent multi-disciplinary teams covering the different sectors of Glasgow as managed by each of the four Managing CHCPs in the North, East, West and South ofGlasgow City.
The community out-patient teams provide assessments and treatment plans for children and their families. Advice and consultation is offered to services within health and to other professional agencies working with children and their families. The child community teams work with children up to the age of 12 with a wide range of complex emotional and behavioural problems. The Adolescent Community Teams work with young people age between 12 and18 years who are in need of professional assistance due to a mentalhealth problem.T:0141 300 6380
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ChildandAdolescentMentalHealth-DeliberateSelfHarm(PartofTwomaxBuilding)Psychosocial mental health risk assessment and therapeutic intervention is provided to young people who have deliberately self-harmed, and their families. The service works with young people aged 12-17 years admitted to District General Hospitals following an act of deliberate self-harm or presenting at A&E Department.A: Old Mill Studios, 187 Old Rutherglen Road, Glasgow G5 0RET: 0141 232 9222 / 9217
Vale of Leven District General HospitalOpeninghours:Open 24 hoursAfter 6pm and at weekends this is the base for the Primary Care Emergencyout-of-hours service.A: Main Street, Alexandria G83 0UAT: 01389 754 121 / 111 (Out of hours contact number)
CARERS TRUSTS
East Renfrewshire Carers Centre• Carer support groups activities • Carers of people with mental health issues • Education, training and carers in employment • Older carers, including carers of people with dementia • Parent carers A: Rouken Glen Road, Eastwood Park, Giffnock, East Renfrewshire G46 6UGT: 0141 638 4888E: [email protected]
Glasgow East End Community Carers Centre• Carer support groups activities • Carers of people with mental health issues • Education, training and carers in employment • Older carers, including carers of people with dementia • Parent carers
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• Personal care services • Young and young adult carer servicesA: 1346 Shettleston Road, Glasgow G32 9ATT: 0141 764 0550E: [email protected]
Glasgow South East Carers Centre• Carer health and wellbeing • Carer support groups / activities • Carers of people with mental health issues • Education, training and carers in employment • Older carers, including carers of people with dementia • Parent carers • Personal care services • Young and young adult carer servicesA: 656 Cathcart Road, Glasgow G42 8AAT: 0141 423 0728E: [email protected]
Glasgow West Carers Centre• Carer health and wellbeing • Education, training and carers in employment • Older carers, including carers of people with dementia • Parent carersA: 1561 Great Western Road, Glasgow, G13 1HNT: 0141 959 9871E: [email protected]
Renfrewshire Carers CentreA: Embroidery Mill, Unit 55, Abbey Mill Business Centre, Seedhill PA1 1TJT: 0141 887 3643E: [email protected]
South West Glasgow Carers CentreA: 1479 Paisley Road West, Pollok, Glasgow G52 1SYT: 0141 882 4712E: [email protected]
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WELFARE AND ADVOCACY SUPPORT SERVICES
Citizens Advice Bureau Central GlasgowGlasgow-CentralCABwillonlyseeclientswholiveorworkintheGlasgowCityCouncilTaxArea.
Visit their website to access advice by email. Click on the tab at the top ‘Email Advice’, complete the form and submit your enquiry.Openinghours:Monday – Friday, 9am – 5pm (Drop-in service, 9.30am – 4.30pm)A: The Mitchell Library, 3rd Floor, 201 North St, Glasgow G3 7DNT: 0141 552 5556E: [email protected]:glasgowcentralcab.org.uk
Positive Action in Housing - Helping Refugees to RebuildRefugeehomelessnesscharity,offersadviceandsupporttorefugeesandasylum-seekers.A: 98 West George Street, Glasgow G2 1PJ T: 0141 353 2220
Scottish Refugee CouncilOpeninghours:Monday - Friday 9am - 5pm , Wednesday 1pm - 5pm (closed morning)A: Portland House, 6th Floor, 17 Renfield Street, Glasgow G2 5AH Face-to-face services are provided by appointment only.T: 0141 248 9799 or 0141 223 7979 (Advice service)E: [email protected]
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