1. ITSM in the Cloud A Change in the Weather Listen to audio over your computer speakers or you may phone in: Australia #: 02 8014 9491 New Zealand #: 04 974 7248 Access Code: 448-612-516 We will begin at approximately 12pm Australian EDT

2. Meet Your Moderator Todd Lewis Marketing Manager, Citrix Online

3. The Questions Pane Type question here

4. Meet Your PresenterDavid Mainville CEO and Co-Founder Consulting-Portal

5. www. .comSoftware to Assess, Design and Govern your processes Powered by Consulting-Portal

6. What is Cloud Computing?Cloud computing most often refers to IT Services that are provided to users over the internet on a pay as you go or on-demand model much like a public utility. Powered by Consulting-Portal

7. Some Other Related Terms On-demand SaaS Utility Computing Virtualisation Autonomic Computing Grid Computing WEB 2.0 Powered by Consulting-Portal

8. Just More Marketing Hype? Powered by Consulting-Portal

9. You Are Probably Using it Today Powered by Consulting-Portal

10. How Should We View It?A Technology? A Delivery Model? Powered by Consulting-Portal

11. Evolution of Delivery Models Centralised ComputingTime Sharing Service Bureaus Outsourcing Application Service SaaS ProvidersSoftware as a Service Powered by Consulting-Portal

12. Cloud Computing Technology Multi-Tenant Congurable MetadataMulti-Tier Architecture Single Instance Private Cloud Infrastructure as a Service Platform as a Service Powered by Consulting-Portal

13. Infrastructure as a Service Nicholas Carr in his book The Big Switch likens the current trend in Cloud Computing to the shift from companies generating their own power to running on a utility The shift brought about not only nancial savings but unleashed a watershed of creative energy Infrastructure services like will allow companies to companies to spend more time on the business and less on managing IT Powered by Consulting-Portal

14. Examples of Infrastructure as a Service Powered by Consulting-Portal

15. Software as a Service (SaaS) Subscription based software, hosted in the cloud and accessed by a browser Seamless upgrades - little to no development costs No separate maintenance, upgrade or support costs Is it a new technology or just another delivery model? Powered by Consulting-Portal

16. Let s Take a PollIs SaaS part of yourIT Service Portfolio? Powered by Consulting-Portal

17. A Viable ITSM Option? The number of organisations using a SaaS vendor has doubled over last year and now represents 17% The number of respondents considering a SaaS vendor for SLM and Service Catalog went from 0% to 16.4% The number of respondents considering a SaaS solution for CMDB and Conguration Management went from 8% to 19.1% Take the current survey at: http://www.itoptimizer.com/2010-itsm- industry-survey/ http://consulting-portal.com/resources/ Powered by Consulting-Portal

18. Some of the ITSM SaaS players Powered by Consulting-Portal

19. Don t doubt the power of social media An entire new industry of home-grown stars are challenging traditional media sources Companies are relying on tools like LinkedIn, Facebook and Twitter to expand their brand and to connect with customers and partners Tools like Chatter from salesforce are redening how employees communicate internally Integration between ITSM tools and social media tools has begun Powered by Consulting-Portal

20. Sure...but is business really adopting these trends? Powered by Consulting-Portal

21. Take Consulting-Portal for example... Hosted Exchange Consulting-Portal Powered by Consulting-Portal

22. What Does This Mean To Me? Powered by Consulting-Portal

23. IT has the opportunity to embrace these changes The business has moreIT exists to support the options than ever business before Web 2.0 generation Like with client server has different before it the business expectations will drive the disruption Powered by Consulting-Portal

24. There are denitely some benets No capital outlay Pay only for what you use Improved time to market Access features and capabilities outside your normal reach Familiar Web 2.0 interface Transparent Upgrades Allows you to focus on the business and not the technology Powered by Consulting-Portal

25. There are denitely some concerns Dependency on the internet Security of the data Integration with legacy applications Application monitoring Provider sold or goes out of business Moving onto or off the Cloud Powered by Consulting-Portal

26. Disruptive Technologies or Building Blocks?Learn how to embrace these technologies as part of your service delivery model Powered by Consulting-Portal

27. Contact me: dmainville@cportalinc.com or Twitter: @mainville Powered by Consulting-Portal

28. Q A & Type question here

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