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Making Agile Retailers

Agenda About CitiXsys• Industry focus• Global Presence

Retail Product Portfolio• Retail Vertical• Offerings • Retail solution Offerings• SAP Retail Services• Delivery Methodology• Support Services

CitiXsys Fast Facts

Over 4000 SAP customers globally

Over 550 Vertical Solution customers in 17 countries

Each office having sales & delivery capabilities (Local CitiXsys Employees)

Hundreds of partners globally

Leader in Retail/ distribution segment within SAP community

Retail Management

Fastest Growing Vertical

iVend Retail – A complete end-to-end Retail Application

Seamless integration with SAP Retail

SAP Certified Integration

Not just a Point Of Sale Solution

Local Presence – Globally

North America4 offices

Latin America2 office

EMEA1 office

Asia Pacific3 offices

South Asia3 office

Southeast Asia1 office

USA | Canada | Mexico | Panama | UK | Singapore | Australia | India

Hundreds of partners across these regions

Each office having sales & delivery capabilities

Few customers

• Sporting goods• 22 POS and 22 stores • 15,000 transactions in a

day over several 15 minute intervals between hockey game breaks

• 2 Stores over 9 floors processing 50,000 transaction per day on 95 POS• Supermarkets and

department store over 200 thousand SQ Feet

• Education and gift stores• 50 Stores and 130 Point

of Sale Terminals

• Supermarket; 80 POS • 50,000 transactions a

day

• 77 Stores and 114 POS• Group of automotive

aftermarket retail suppliers

• Supermarket processing 25,000 transactions per day• 59 Point of Sale

Terminals

• Supermarket processing 15,000 transactions per day• 40+ Point of Sale

Terminals

Diverse Businesses, Diverse Locations

AutoExpressLargest suppliers of tyres, wheels and related accessories

Inyange Industries Leading food processing company in Rwanda

TopGolf Premium golf clubs and accessories

CosperDistribution and Retail of high end cosmetics

Kenya Rwanda

Indonesia Dominican Republic

Offerings to Large Retailers

iVend Retail Suite & SAP Retail

Implementation & Roll Outs

SAP Retail Support

Market for iVend Retail

High-end Market

Mid-range Market

Low-end Market

> 500 StoresXL

200 – 500 StoresL

40 – 200 StoresM

< 4 StoresS

8 – 40 StoresM

High End Market furnished by iVend Retail on SAP Retail ERP 6.0

Mid Range Market furnished by iVend Retail on SAP Business One

Lower End Market furnished by iVend Retail Starter Pack

iVend Retail – Modules

iVend eStore

iVend Mobile

AnalyticsEnterprise Store POS

Enterprise Store

Retail

Retail Solution Offering WholesaleMerchandise ManagementiVend in Store

Store• In-store Inventory Management • Intra-Store inventory visibility• Local Procurements• Physical Inventory• Goods Receipts• Stock Transfer• Quotation Management • Order booking & fulfillment• Layaway & fulfillment• Sales ,Returns , Exchange• Promotions • Period and Volume discounts• Gift Card and Certificates• Up-sells and Alternate items• Customized labels and receipts• Reason codes• Loss of sale capturing

SAP Retail• Master data management• Assortment Management• Purchase order management• Allocations• Pricing• Forecasting and Replenishment• Load build / investment buy• Supply Chain Execution• Store management• Inventory Management• Warehouse Management• Financials (AP, GL, AR, Real Estate)

Sales• Pre Sales Activities• Order Processing• Shipping• Billing• Credit Management• Free goods • Rebates

Automation / Integration

Add-ons• Bar Code / Carton

Tags• RFID Integrations• Mobile Integration

• iVend Loyalty Management

• iVend Mobile POS• iVend eStore

Project Methodology (Delivery ModelOnsite/Offshore)

• ASAP Methodology• Best Practices• Standard Blue Print Templates• Blue Print with Simulated System View• Reusable Libraries and Outputs

Solution Landscape – Model 1Store Operations

Store 1

Store 2

Internet

Head OfficeiVend Enterprise Server

SAP PI Server

Ethernet

iVend Store Manager Station

iVend POS Terminal

iVend POS Terminal

iVend POS Terminal

Store Server

Store Server

Ethernet

Ethernet

n Num

ber of stores

Ethernet

Retail

Solution Landscape – Model 2Store Operations

Store 1

Store 2

Internet

Head OfficeiVend Enterprise Server

Ethernet

iVend Store Manager Station

iVend POS Terminal

iVend POS Terminal

iVend POS Terminal

Store Server

Store Server

Ethernet

Ethernet

n Num

ber of stores

Ethernet

Retail

SAP PI Server

SAP BI/POSDM

iVendRetail

SAP Retail ERP

SAP BASIS SAP PI SAP

POSDMSAP BO/BI

Services

Implementation Methodology – ASAP Roadmap

Project Preparation

Business Blueprint Realization Final

Preparation Go Live and Support Run SAP

The project is formally initiated, and planning is well under way

The project team gathers requirements and conducts the conceptual design of the solution

The solution is built and the integration tested; performance tests are planned

End users are trained; this is the final check before the cutover to the new system solution

The solution receives confirmation, ongoing support is in place, and the project is closing

The operability of the solution is ensured

An ROADMAP

Phase Details – Duration, Key Deliverables & Milestone

Project Preparation

Business Blueprint Realization Final

Prep. & Go LivePost Go-Live Support

• Project Charter

• Risk log and mitigation plan

• Identifying and assigning resources

• Technical and Physical Infrastructure setup for the team

• Project Kick-off meeting

• Business Organization Structure

• Presentation of the solution to business process owner

• A concise gap analysis

• Business process definition and sign off

• Quality check of Blueprint phase

• Organizational Change Management

• Configuration and confirmation

• Final Configuration and confirmation

• Developments (Reports, Interfaces, Conversion, Enhancements & Forms)

• Establish authorization concept

• Testing, Data Preparation and Training Plan

• Quality check of Realization phase

• Data migration and cutover

• End user training

• Installation and commissioning of Production server

• System management – Volume & stress testing

• Post Implementation Support Plan

• Establish helpdesk activities

• Quality check of Final Preparation phase

• Post Live Review

• Handover to Support

2 Weeks 5 Weeks 12 Weeks 3 Weeks 4 Weeks

Team mobilization & Project Kick-off

Detailed Project Plan Blueprint Sign-off Completion of baseline & final configuration

Completion of Data Migration, UAT (Go-Live)

Project Sign-off

OnSite/ Off-shore Delivery ModelProject Preparation

Business Blueprint Realization Final

Prep. & Go LivePost Go-Live Support

• Resource deployment

• Physical Infrastructure

• Workshops

• Business / Power user discussions

• Gap Analysis

• Business BluePrint

• System installation

• Gathering Information

• Change Management

• Preparing Functional Specification

• Verifying with business users

• User training

• Test cases approvals

• Gathering test data

• Coordination with business users

• Integration testing

• Data migration and Cut over Activities

• End User Training

• Commissioning of Production Server

• Quality check of Final Preparation

• Response to business critical issues

• Hand shake with support organization

• Project closure activities

• Project Charter

• Project Preparation

• Ramp-up the team

• Resource Deployment

• Understanding discussions and blueprinting

• System configuration

• Technical specification / developments

• Test cases

• Testing

• Configuration Documentation

• System administration

• Support for system administration

• Quality check of Final Preparation

• KT documentation

• Resolution of support issues

• Project Closure activities

Onsite

Offshore

SAP Support Services

Support Services

Functional Services Technical Services

BASIS ABAP BI POSDM PI BO

Forms Reports Interface Customizations Enhancements

• Technical Development & Enhancement• Testing

• Onsite• Offshore• Combinations

• Incident based• Long term contract • T & M

Customer Support

24X7 support portal

E-mail, web based and remote access support

24X5 level 3 support

Hierarchical Support Access (a partner can see support tickets for all his customers)

Quick Recap

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CitiXsys Technologies – one of the largest SSP

Global Footprint

Certified Products & Solutions

Heavy focus on Retail Vertical

Comprehensive enablement program

Local support through LPEs and Global Support Portal

Thank You

For more information:sales@citixsys.comwww.citixsys.com

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