R I C H A R D B O LY ( @ B E A U R I C H LY )U . S . S TAT E D E PA R T M E N T, O F F I C E O F E D I P L O M A C Y

8 M AY 2 0 1 3P H I L A D E L P H I A

So Powerful on the Web, So Lame at Work

About Your Speaker, Richard Boly . . .

Career Diplomat

Director of eDiplomacy

Founded and ran a shrimp hatchery in coastal Ecuador

Helped launch the first Apple Macintosh

Innovator in risk-averse environments

What to Expect

Signs of Collaboration Tipping Point

KM vs. KL

Getting Started

Cloud vs. Behind-the-Firewall

First Steps

• Little Bets

• Pain Points

• Cultivating Advocates

Handling the “Incumbents”

Realistic Expectations

First, A Little History . . .

Wax-Sealed Diplomatic Note . . .

Disruptive Technology 1.0 . . .

Jump a Century, Had We Learned?

. . . Not So Much

Our Tipping Point . . .

Signs of A Tipping Point . . .

Asynchronous C L O S E D

Synchronous

Knowledge Management is Dead, Long Live . . .

Despite the Name . . .

Getting Started

Cloud vs. Behind-the-Firewall

Where To Start?

Persistent, Distributed Knowledge

Wikis are great for . . .ProceduresProcessesCode librariesQuick, real-time collaborationOpen, easily searchable institutional memory

Examples: Deskipedia

Examples: Collaborative Management Initiative

Examples: 2010 Haiti Earthquake

Content With Conversation

Blogs are great for . . .Replacing newsletterChange management (rumor control)Cross-over commonalities (bicyclists, runners, newcomers, etc.)Humanizing leadershipOn-ramp for the “voiceless”

Examples: Logistics Professionals

Examples: Social Media Hub

LE Staff Community – On Ramp

Ideation . . .

Turning water cooler conversation into actionRequires credible follow-throughDouble-edged swordCompanies do this better with customers than with the employees

Watch Out for . . .

Internal Networking Platform

Find Expertise in Unexpected People:How digital natives workPersonalized profilesFreely form groupsLink to work outputLink to personal interestsMake serendipity routine.

Examples: Hello.bah, SocialBlue

State: Corridor

Information Overload? No, Filter Failure

30

Build Your Filter

31

Curate Your Filters

32

Share on Corridor

33

Micro-Tasking: Future of Work?

Virtual Student Foreign Service Microtasking Platform

Prediction Markets Work, But . . .

Beyond Written Words

Parting Thoughts . . .

Reverse mentorshipPatienceMeasuring the bottom lineDon’t fall in love with your creationsGet out of the office - often

bolyrc@state.gov(202) 634-3097How Did I Do?

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