jack henry & associates, inc. cif 20/20 fireside chat 2018 update webinar - cif... ·...

© 2018 Jack Henry & Associates, Inc.®1 © 2018 Jack Henry & Associates, Inc.®

CIF 20/20 Fireside Chat – 2018 update

Jack Henry & Associates, Inc.®

© 2018 Jack Henry & Associates, Inc.®2

Legal Disclaimer: Dates contained in this document are

provided as estimates only and can be changed at any time

at the sole discretion of Jack Henry & Associates, Inc. This

information may not be incorporated into any contract and

should not be relied upon in making purchasing decisions.


Gaylord Texan, October 14-18, 2018

Last Year at the Gaylords!


Bank Driven Educational Interactive Directional Insightful

National and Regional User Groups (RUGS)

Officers are

elected by

you

Channel for

continuing

education

Exchange

ideas and

best practices

Provide

enhancement

direction to JHA

Stay current

on industry

trends


President

Willie Shoffner

Mission Bank

Vice President

Carlisle Mabrey

Mabrey Bank

• ARMISTEN

• Great Lakes

• Gulf States

• Heartland

• Mid-Atlantic

• Midwest Central

• Midwest North

• Midwest South

National and Regional User Groups (RUGS)

• Northeast

• Oklahoma Sooners

• Rocky Mountain

• Smokey Mountain

• South Carolina

• South Central

• Southwest

• Texas


Spring and Fall

433 attendees

2016

Spring and Fall

549 attendees

2017

52% 66%

Spring

302 attendees

45%

2018


Thank You for Your Business

Welcome!


Your Presentation Team

Sue Geiss

Banking Operations, GM

Jack Henry Banking

Mark Forbis

VP/CTO

Jack Henry & Associates

Stacey Zengel

President

Jack Henry Banking


Presentation Support Team

Kevin Sligar

Chief Technical Architect

Jack Henry Banking

Leo Mallamaci

Director of Sales

Jack Henry Banking

Joel Thomas

Special Projects, Sr. Manager

Jack Henry Banking


Jack Henry Banking® MissionBe innovative. Deliver on time.

Exceed

expectations.

Work smarter.

Listen to the client and

to each other.

Build open and honest relationships.

Have fun!

Forge good

partnerships.

Embrace and

drive change.

Communicate, communicate,

communicate!

OUR

CORE

GOALS


General Observations – Banking Industry

Trending Up

• Market is consolidating

• Traditional branch footprints

• Paper transactions

• New technical talent

• M&A activity

• De Novo banks re-emerging

• All about digital

• Deposit growth

• Automation vs. headcount

Trending Down


General Observations – Jack Henry Banking

Trending Up

• In-house core processing

• CIF 20/20 OutLink: 65%

• CIF 20/20 Inhouse: 35%

• Green Screen

• New User Interface: 42%

• Green Screen: 58%

• Payments Strategy

• Digital/Mobile Strategy

• Commercial Lending Center

• Enterprise Risk Mitigation Solutions

• Cash Management Suite

• Number of new JHA customers

Trending Down


Investment in Technology

99

115

129

148

178 17410%

10%

11%12%

13% 13%

0%

2%

4%

6%

8%

10%

12%

14%

0

20

40

60

80

100

120

140

160

180

200

2012 2013 2014 2015 2016 2017

R&D Expenditure (in millions and as percentage of total revenue)

Total R&D Expenditure % of Total Revenue


Branch

Anywhere

Ensenta First Data/

PSCU

build buy partner

Build, Buy, Partner


Jack Henry Banking Top 10 list

Why publish a top 10 list?▪ Transparency, accountability, communication, and expectation setting.

▪ We are business partners!

Caveats▪ Regulatory changes may impact these target dates.

▪ Dates indicate completion dates, not General Availability (GA) dates.

▪ Beta testing can take anywhere from 3-9 months.

▪ Dates contained in this document are provided as estimates only and can be changed

at any time at the sole discretion of JHA. We will, however, let you know if we do

change them as well as why we change them.


01Digital Initiatives

02Payments Initiatives

03User Interface Deployment

04Enterprise Risk Initiatives

05Blue Hammer Program

06 Platform Initiatives

07 Integration Initiatives

08 OutLink Initiatives

09 Process Improvement

10 Cash Management Initiatives

FY 2018 Jack Henry Banking Top 10 list


# 01 Digital Initiatives

Online Financial

Management (OFM)Banno Platform

✓ Complete, In-Process, Not Started, Date Changed

x Missed Commitment

✓ eDocs Complete

✓ External Transfers Complete

✓ Banno Online Complete

✓ Enrollment Complete

✓ Two-Factor Authentication Complete

Alert Improvements 4/30/2018

Open Integration to Banno

Marketing

6/30/2018

Banno Conversations 6/30/2018

✓ NetTeller Single-Sign

On (SSO) Integration

Complete

✓NetTeller/Geezeo SSO

Integration

Complete

✓ goDough/Geezeo

Integration

Complete

x NetTeller/Geezeo

Widget Integration

3/31/2018

Online Credentials

Protection

✓ NetTeller Complete

3 FI’s live

17 FI’s testing


# 01

Branch Anywhere –

customer facing account

opening

Account Opening

Digital Initiatives

82 banks

signed

“Of all the things that Jack Henry has done over

the years, Branch Anywhere is the coolest.”

Jeff Miles – Republic Bank & Trust


x Missed Commitment


# 02

Faster Payments

Hub and Network

Payments Initiatives

Card Platform

(First Data and PSCU)

Cardholder Adoption

Campaigns (CPS)

Zelle Alpha *** 6/30/2018

The Clearing House (TCH)

Proof of Concept ***

6/30/2018

*** Subject to partner timelines

✓ Beta Migration Complete

New Platform Migration

(CPS)

6/30/2020

✓ Card & Transactional

Data Tools

Complete

56 FI’s live

on new platform


x Missed Commitment


# 02

MyCardRules™

Cardholder Controls


EPS SmartPay

Biller Direct

Voice Enabled

Bill Pay

46 FI’s live

39 in project phase

✓ Cardholder Controls

and Alerts (OnDot)

Complete Enhanced Notifications 6/30/2018 iPay Consumer Bill Pay 6/30/2018


x Missed Commitment


# 02

Card Fraud

Advisory Services


Retire eBill Summary

(iPay)

Integration to Gladiator

(iPay)


x Missed Commitment

✓ Dedicated Fraud

Prevention Specialist

Complete Retire eBill Summary

Service provided by

CashEdge

6/30/2018 x Send events for

add/edit payee and

schedule/edit payment

5/30/2018


# 03

User Interface

Deployment

User Interface Update

Roll out to all customers 12/31/2019

CIF 20/20 & SilverLake

“green screen” sunset

12/31/2019

• 200 CIF 20/20 banks live with full

deployment

• Overall 536 banks are live which

accounts for 48% overall progress

• Teller will be rolling out with

Release 2018

• Focus on quality

User Interface

Update


x Missed Commitment


Julie Weaver

Farmers Trust & Savings

User Interface Client Quotes

Edith Farrell

Union Bank

“From the admin side, I love that I am

able to instantly customize so many

inquiry screens to show data that is

pertinent to our own operation.”

“We are excited to have a fully

integrated, single sign-on platform that

will enable our employees to work

more efficiently. In an effort to ease the

level of change our employees will

have with the migration, we have

contracted with JHA to have an onsite

consultant in June to assist us with

rolling out Xperience.”


JHA Client Services Consulting

FY18

consulting

engagements

385

[email protected]

172015

New User Interface Rollout

Core Assessments

Teller Assessments

established

JHA consultants

Combined

years of banking

experience142+3

most

contracted

services


# 04

Enterprise Risk

Mitigation Solutions

Enterprise Risk Initiatives

✓ AML Module Complete

ACH Fraud Module 12/31/2018

Wire Fraud Module 12/31/2018

CTR Module TBD

Card Fraud Module TBD

Deposit Fraud Module TBD

Check Fraud Module TBD

Insider Fraud Module TBD

Powered by

7 FI’s installed

25 in project phase


x Missed Commitment

Premium

OFAC Solution

JHA SafeGuard

**Seeking a BETA Client

TBD


# 05

Products

Blue Hammer

More FX Wire CapabilityCIF 20/20

TBA


x Missed Commitment


# 06

Wolters Kluwer

(WKFS) Expere Forms

Platform Initiatives

✓ Complete initial platform

service integration with WKFS

Complete

OnBoard Deposit Phase I 12/31/2018

OnBoard Loans Mortgage

Content

12/31/2018


x Missed Commitment

OnBoard Deposits

Contracts: 274

OnBoard Loans

Contracts: 270


# 07

Commercial Lending

Center Solutions (CLCS)

Integration Initiatives

Sheltered Harbor

✓ Banking Core Integration Complete

✓ Synergy Integration Complete

✓ CLCS Application Programming

Interface (API)

Complete

✓CLCS Advanced Import Complete

✓ CLCS Advanced Export Complete

Platform Services Integration 6/30/2018

Sheltered Harbor Service 6/30/2018

Sheltered Harbor Restoration

Service

12/31/2018


x Missed Commitment


# 07

Current Expected

Credit Loss (CECL)

Integration Initiatives

Banno

Integration

✓ Data Store & Validation Complete

✓ Analysis & Reporting Complete

✓ Platform eDocs Integration with

4|Sight and InfoIMAGE

Complete

✓ Transactions Export Complete

✓ Meridian Link Integration Complete

✓ Geezeo Integration

multiple phases - starting with

single sign on

Complete


x Missed Commitment

117 FI’s

signed


# 08

Disaster Avoidance

OutLink Initiatives

jhaCall Center

Targeting 2019 for Storage Area Network (SAN)

replication deployment with our Charlotte, NC

(CIF 20/20) center

✓ iPay Availability for Core

Banking Customers

Complete

Chat Function Availability 12/31/2018


x Missed Commitment


# 09

OutLink Release

Improvements

Process Improvement

Core End-of-Year

Improvements

ACH Processing

Improvements

✓ Streamline weekend

release activities &

reduce downtime

Complete ✓ Core End-of-Year

improvements

Complete ✓ Reduce the potential

for ACH errors in our

OutLink environment

Complete


x Missed Commitment


# 10

JHA Commercial

Cash Management

Cash Management

✓ CIF 20/20 availability Complete


x Missed Commitment


Future Considerations

Transparency is something we strongly believe in as your

business partner. The following “Future Considerations”

are intended to provide thought leadership but by no means

do they represent any JHA commitments.


Customer

Access

Consolidated

Customer Care

JHA Customer

Communications Strategy


JHA Access is a remote access

project that is currently in Proof

of Concept.

An enhancement to help manage

customer capabilities and authorizations

in a single location in Branch Anywhere,

jhaCall Center, and User Interface

Streamline our customer alert

communications process to

improve the efficiency of alert

delivery as well as to provide

multiple options to our customers

(i.e. – e-mail, text, and voice)


Next Gen UI Account Opening


DataLake

Data Services Platform that

provides JHA business groups the

ability to leverage data from all

available data sources

New Online Account Opening System Newer Technology

User Interface (UI) Modernization

User Experience (UX) Improvements


Bots Artificial Intelligence (AI)


We have built Alexa skills

We are building bots in

jhaEnterprise Workflow &

prototyping other chatbots

Leveraging DataLake and continue

to perfect this newer technology

API

Leveraging AI and new technologies are

predicated somewhat on our DataLake

Will be leveraged in:

• Chatbots for jhaEnterprise Workflow

• Chatbots for curating data

• Helping an agent secure a customer

• Researching other practical uses

Between publically open and not

open at all

• JHA is well positioned here

Open API’s really fit into the digital

channel

• Banno API set

• Leverage investment in jXchange

Hot topic in the industry

• PSD2 / open banking


The Digital Counter


• Banno, goDough

• Account Opening

• Branch Anywhere, Platform Integration

• Chat, Conversation, Bots


Questions?


Contact Information

Stacey Zengel – [email protected]

Mark Forbis – [email protected]

Sue Geiss – [email protected]

Kevin Sligar – [email protected]

Leo Mallamaci – [email protected]

Joel Thomas – [email protected]

mailto:[email protected]






jack henry & associates, inc. cif 20/20 fireside chat 2018 update webinar - cif... ·...

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