jack henry & associates, inc. silverlake fireside chat 2018 update webinar... · 2020-02-22 ·...

© 2018 Jack Henry & Associates, Inc.®1 © 2018 Jack Henry & Associates, Inc.®

SilverLake Fireside Chat – 2018 update

Jack Henry & Associates, Inc.®

© 2018 Jack Henry & Associates, Inc.®2

Legal Disclaimer: Dates contained in this document are

provided as estimates only and can be changed at any time

at the sole discretion of Jack Henry & Associates, Inc. This

information may not be incorporated into any contract and

should not be relied upon in making purchasing decisions.


Gaylord Texan, October 14-18, 2018

Last Year at the Gaylords!


Bank Driven Educational Interactive Directional Insightful

National and Regional User Groups (RUGS)

Officers are

elected by

you

Channel for

continuing

education

Exchange

ideas and

best practices

Provide

enhancement

direction to JHA

Stay current

on industry

trends


President

Kevin Bruemmer

Heartland Bank & Trust Company

Vice President

Cindy Nelson

CoBiz Bank

• Mid Atlantic Jack Henry SilverLake User Group

• SilverLake Mid-South User Group

• SilverLake Mid-States Regional Users Group

• SilverLake Midwest Regional User Group

• Northeast Regional User Group

• Jack Henry Users Group Southern

• Jack Henry Southwest Users Group

• Western SilverLake Regional Users Group

National and Regional User Groups (RUGS)


Spring and Fall

287 attendees

2016

Spring and Fall

402 attendees

2017

49%

81%

Spring

691 attendees

72%

2018


Thank You for Your Business

Welcome!


Your Presentation Team

Sue Geiss

Banking Operations, GM

Jack Henry Banking

Mark Forbis

VP/CTO

Jack Henry & Associates

Stacey Zengel

President

Jack Henry Banking


Presentation Support Team

Kevin Sligar

Chief Technical Architect

Jack Henry Banking

Leo Mallamaci

Director of Sales

Jack Henry Banking

Joel Thomas

Special Projects, Sr. Manager

Jack Henry Banking


Jack Henry Banking® MissionBe innovative. Deliver on time.

Exceed

expectations.

Work smarter.

Listen to the client and

to each other.

Build open and honest relationships.

Have fun!

Forge good

partnerships.

Embrace and

drive change.

Communicate, communicate,

communicate!

OUR

CORE

GOALS


General Observations – Banking Industry

Trending Up

• Market is consolidating

• Traditional branch footprints

• Paper transactions

• New technical talent

• M&A activity

• De Novo banks re-emerging

• All about digital

• Deposit growth

• Automation vs. headcount

Trending Down


General Observations – Jack Henry Banking

Trending Up

• In-house core processing

• SilverLake OutLink: 63%

• SilverLake Inhouse: 37%

• Green Screen

• Xperience: 58%

• Green Screen: 42%

• Payments Strategy

• Digital/Mobile Strategy

• Commercial Lending Center

• Enterprise Risk Mitigation Solutions

• Treasury Management

• Number of new JHA customers

Trending Down


Investment in Technology

99115

129

148

178191

10%10%

11%12%

13% 13%

0%

2%

4%

6%

8%

10%

12%

14%

0

50

100

150

200

250

2012 2013 2014 2015 2016 2017

R&D Expenditure (in millions and as percentage of total revenue)

Total R&D Expenditure % of Total Revenue


Treasury

Management

Ensenta First Data/

PSCU

build buy partner

Build, Buy, Partner


Jack Henry Banking Top 10 list

Why publish a top 10 list?▪ Transparency, accountability, communication, and expectation setting.

▪ We are business partners!

Caveats▪ Regulatory changes may impact these target dates.

▪ Dates indicate completion dates, not General Availability (GA) dates.

▪ Beta testing can take anywhere from 3-9 months.

▪ Dates contained in this document are provided as estimates only and can be changed

at any time at the sole discretion of JHA. We will, however, let you know if we do

change them as well as why we change them.


01Digital Initiatives

02Payments Initiatives

03Xperience Deployment

04Enterprise Risk Initiatives

05Blue Hammer Program

06 Platform Initiatives

07 Integration Initiatives

08 OutLink Initiatives

09 Process Improvement

10 Cash Management Initiatives

FY 2018 Jack Henry Banking Top 10 list


# 01

✓ eDocs Complete

✓ External Transfers Complete

✓ Banno Online Complete

✓ Enrollment Complete

✓ Two-Factor Authentication Complete

Alert Improvements 4/30/2018

Open Integration to Banno

Marketing

6/30/2018

Banno Conversations 6/30/2018

Banno Platform

Digital Initiatives

Online Financial

Management (OFM)

✓ NetTeller Single-Sign

On (SSO) Integration

Complete

✓NetTeller/Geezeo SSO

Integration

Complete

✓ goDough/Geezeo

Integration

Complete

x NetTeller/Geezeo

Widget Integration

3/31/2018

Online Credentials

Protection

✓ NetTeller Complete

✓ Complete, In-Process, Not Started, Date Changed

x Missed Commitment


# 01

Branch Anywhere –

customer facing account

opening

TBD

Account Opening

Digital Initiatives

82 banks

signed

“Of all the things that Jack Henry has done over

the years, Branch Anywhere is the coolest.”

Jeff Miles – Republic Bank & Trust


x Missed Commitment


# 02

Faster Payments

Hub and Network

Payments Initiatives

Card Platform

(First Data and PSCU)

Cardholder Adoption

Campaigns (CPS)

Zelle Alpha *** 6/30/2018

The Clearing House (TCH)

Proof of Concept ***

6/30/2018

*** Subject to partner timelines

✓ Beta Migration Complete

New Platform Migration

(CPS)

6/30/2020

✓ Card & Transactional

Data Tools

Complete

19 FI’s live

on new

platform


x Missed Commitment


# 02

MyCardRules™

Cardholder Controls


EPS SmartPay

Biller Direct

Voice Enabled

Bill Pay

35 FI’s live

31 in project phase

✓ Cardholder Controls

and Alerts (OnDot)

Complete Enhanced Notifications 6/30/2018 iPay Consumer Bill Pay 6/30/2018


x Missed Commitment


# 02

Card Fraud

Advisory Services


Retire eBill Summary

(iPay)

Integration to Gladiator

(iPay)


x Missed Commitment

✓ Dedicated Fraud

Prevention Specialist

Complete Retire eBill Summary

Service provided by

CashEdge

6/30/2018 x Send events for

add/edit payee and

schedule/edit payment

5/30/2018


# 03

Xperience

Deployment

Xperience Update

Xperience roll out to all

customers

12/31/2019

SilverLake & CIF 20/20

“green screen” sunset

12/31/2019

• 281 SilverLake banks live with full

Xperience

• Overall 456 banks are live which

accounts for 41% overall progress

• Teller will be rolling out with

Release 2018

• Focus on quality

Xperience

Update


x Missed Commitment


Sue Ozburn

Cashmere Valley Bank

Xperience Client Quotes

Lauren Russell

Landmark Community Bank

“Our employees are happier

because their work is easier.

They are more efficient and can

answer customers’ questions

quickly and see everything at

once. Now, the employees (and

training staff) are very happy

with the training process.”

“Xperience is easy to navigate.

Our users like the ‘website’ feel

of being able to navigate the

tabs to view multiple systems in

one location – a single pane of

glass.”

Sabrina Harris

Hawthorn Bank

“I love how easy it is to navigate

and how much more user

friendly it is. The customer and

account inquiry is a huge time

saver since it allows the user to

access almost everything

needed in the same screen.”


JHA Client Services Consulting

FY18

consulting

engagements

385

[email protected]

172015

SilverLake Assessments

Xperience Rollout

SilverLake Global Security

established

JHA consultants

Combined

years of banking

experience142+3

most

contracted

services


# 04

Enterprise Risk

Mitigation Solutions

Enterprise Risk Initiatives

✓ AML Module Complete

ACH Fraud Module TBD

Wire Fraud Module TBD

CTR Module TBD

Card Fraud Module TBD

Deposit Fraud Module TBD

Check Fraud Module TBD

Insider Fraud Module TBD

Powered by

5 FI’s installed

25 in project phase


x Missed Commitment


# 05

Products

Blue Hammer

Account Analysis UpgradesSilverLake

R2018

Expanded Treasury

Management Functionality

SilverLake

R2018

Support of Multi-Level

Lending (Traunches)

SilverLake

R2018

More FX Wire CapabilitySilverLake

TBA

Services

✓ OutLink Item Processing Addition

to User Acceptance Test (UAT)

Complete

✓ Further definition of End-to-End

Testing

Complete


x Missed Commitment


# 06

Wolters Kluwer

(WKFS) Expere Forms

Platform Initiatives

✓ Complete initial platform

service integration with WKFS

Complete

OnBoard Deposit Phase I 12/31/2018

OnBoard & Argo Lending

Mortgage Content

12/31/2018


x Missed Commitment


# 07

Commercial Lending

Center Solutions (CLCS)

Integration Initiatives

Sheltered Harbor

✓ Banking Core Integration Complete

✓ Synergy Integration Complete

✓ CLCS Application Programming

Interface (API)

Complete

✓CLCS Advanced Import Complete

✓ CLCS Advanced Export Complete

Platform Services Integration 6/30/2018

Sheltered Harbor Service 6/30/2018

Sheltered Harbor Restoration

Service

12/31/2018


x Missed Commitment


# 07

Current Expected

Credit Loss (CECL)

Integration Initiatives

Banno

Integration

✓ Data Store & Validation Complete

✓ Analysis & Reporting Complete

✓ Platform eDocs Integration with

4|Sight and InfoIMAGE

Complete

✓ Transactions Export Complete

✓ Meridian Link Integration Complete

✓ Geezeo Integration

multiple phases - starting with

single sign on

Complete


x Missed Commitment


# 08

Disaster Avoidance

OutLink Initiatives

jhaCall Center

Storage Area Network (SAN)

replication deployment in our

SilverLake data center begins

6/30/2018 ✓ iPay Availability for Core

Banking Customers

Complete

Chat Function Availability 12/31/2018


x Missed Commitment


# 09

OutLink Release

Improvements

Process Improvement

Core End-of-Year

Improvements

ACH Processing

Improvements

✓ Streamline weekend

release activities &

reduce downtime

Complete ✓ Core End-of-Year

improvements

Complete ✓ Reduce the potential

for ACH errors in our

OutLink environment

Complete


x Missed Commitment


# 10

JHA Commercial

Cash Management

Cash Management

JHA Treasury

Management

✓ SilverLake and CIF 20/20 availability Complete

Core Director availability 7/9/2018

Continue to enhance Treasury Management


x Missed Commitment


Future Considerations

Transparency is something we strongly believe in as your

business partner. The following “Future Considerations”

are intended to provide thought leadership but by no means

do they represent any JHA commitments.


Customer

Access

Consolidated

Customer Care

JHA Customer

Communications Strategy


JHA Access is a remote access

project that is currently in Proof

of Concept.

An enhancement to help manage

customer capabilities and authorizations

in a single location in Branch Anywhere,

jhaCall Center, and Xperience

Streamline our customer alert

communications process to

improve the efficiency of alert

delivery as well as to provide

multiple options to our customers

(i.e. – e-mail, text, and voice)


Next Gen Xperience Account Opening


DataLake

Data Services Platform that

provides JHA business groups the

ability to leverage data from all

available data sources

New Online Account Opening System Newer Technology

User Interface (UI) Modernization

User Experience (UX) Improvements


Bots Artificial Intelligence (AI)


We have built Alexa skills

We are building bots in

jhaEnterprise Workflow &

prototyping other chatbots

Leveraging DataLake and continue

to perfect this newer technology

API

Leveraging AI and new technologies are

predicated somewhat on our DataLake

Will be leveraged in:

• Chatbots for jhaEnterprise Workflow

• Chatbots for curating data

• Helping an agent secure a customer

• Researching other practical uses

Between publically open and not

open at all

• JHA is well positioned here

Open API’s really fit into the digital

channel

• Banno API set

• Leverage investment in jXchange

Hot topic in the industry

• PSD2 / open banking


The Digital Counter


• Banno, goDough

• Account Opening

• Branch Anywhere, Platform Integration

• Chat, Conversation, Bots

• Branding


Questions?


Contact Information

Stacey Zengel – [email protected]

Mark Forbis – [email protected]

Sue Geiss – [email protected]

Kevin Sligar – [email protected]

Leo Mallamaci – [email protected]

Joel Thomas – [email protected]

mailto:[email protected]






jack henry & associates, inc. silverlake fireside chat 2018 update webinar... · 2020-02-22 ·...

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