jakarta airport case study
TRANSCRIPT
Case Study
Terminal 3, Jakarta
International Airport
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About Terminal 3
• 25 million people are expected to pass through
Terminal 3 every year
• Capable of serving 14 A380s and their passengers
simultaneously
• Positioned next to the main transport interchange,
with connecting rail and metro links
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Customer Requirements
A reliable, resilient and scalable solution
that provides a single control environment
and integration with multiple edge device
sub-systems.
Customer Criteria
• Safety and security for passengers and
staff
• Increased efficiencies for infrastructure
and assets
• Assist profitability from concessions and
restaurants
• Support for scalability and expansion
4TERMINAL 3: JAKARTA INTERNATIONAL AIRPORT
Synectics Solution
To meet all four criteria, Synectics provided a Synergy 3 Integrated Security Management
Solution, enabling integration with more than 6,000 safety and security devices.
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How Synergy 3 Transforms a Control Room
• Proprietary
• Disconnected Systems
• Disparate, Ad-hoc Response Processes
• Reactive, Poor Visibility and Control
• Minimal Data Sharing or Integration
• Multiple GUIs
Typical Security Operations Center Integrated Command and Control
• Open Standards
• Seamless Integration
• Structured Situational Awareness Workflows
• Proactive, Strategic, Managed and Predictive
• Real-time, Optimized Information
• Unified Interface Between All Systems
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What is a Workflow?
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• A workflow is a pre-determined operational procedure that guides operators through
the airport’s standard operating procedures
• Workflows can be manual or system driven
• These streamline operational efficiencies and improved performance processes
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Situational Analysis – Synergy 3 Workflows in Action
Situation: Large Queues Workflow
• Cameras detect a large congestion of people
• Operational staff are alerted to open more check-in
gates to relieve the congestion
• Passengers processed faster and have more time to
purchase concessions
• Customer experience improved
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Situation: Virtual Perimeter Breach Workflow
• A virtual perimeter has been set up, restricting light
vehicles in a zone reserved for aircraft
• An unauthorized light vehicle enters the restricted area
• An alarm sounds to notify an operator that the virtual
perimeter has been breached
• This breach highlights the need for improvements to
airport management
• Action taken to improve signage or training, or
discipline the employee if the act was deliberate
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Situational Analysis – Synergy 3 Workflows in Action
Situation: Unattended Baggage Workflow
• Smart video analytics identifies an abandoned bag and
automatically zooms in
• A screen on the control room switches to this view,
alerting the operator
• Operator follows a standard workflow, which asks them
to verify the suspicious bag
• Nearest security personnel are alerted
• Security officers dispatched to investigate the situation
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Situational Analysis – Synergy 3 Workflows in Action
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Project Outcomes
• Improved safety and security through
automatic incident recognition and faster
response times
• Smarter management of infrastructure and
assets leading to improvements in
procedures and customer experience
• Profitability boosted for concessions and
restaurants, as a result of additional revenue
generation opportunities
• Scalability and expansion fully supported
thanks to Synergy 3’s open architecture
Connect with us
synecticsglobal.com
Further Reading:
Airport Surveillance White Paper:
Emerging Best Practice
http://synecticsuk.com/emerging-best-practice-in-airport-security
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