James L. Mason, Ph.D.OCCAT

April 2011Portland, Oregon

Organizational Cultural Competence Assessment and Training Portland

Oregon 2011

◦ What culturally diverse groups will you serve?◦ What drives your diversity efforts? ◦ What barriers do you face in recruiting, retaining

and promoting diverse staff? ◦ Describe the linkages and contacts you have

within culturally diverse communities?◦ Identify any cross cultural “success stories” or

examples of cultural strengths you have experienced. Why? How? Replicable?

Organizational Cultural Competence Assessment and Training Portland Oregon 2011

Organizational efficiency & cost Resource acquisition and development Historically under-employed groups Creativity and productivity Problem identification and solving Workforce/Organizational appeal Organizational growth and marketability Organizational mission, vision, goal Social responsibility/justice

Organizational Cultural Competence Assessment and Training Portland Oregon 2011

Demographic shifts Diverse belief systems Disparate service outcomes/Service disparities Market share and utilization concerns Formal and informal learning experiences Accreditation, funding, and licensure issues Inter- and intra-group conflicts Historically underrepresented groups Legal and civil rights, other liabilities

Organizational Cultural Competence Assessment and Training Portland Oregon

2011

Racial and Ethnic Cultural Groups◦ Black or African Americans◦ Hispanic or Latino Americans◦ Asian Americans ◦ Native Hawaiian and Other Pacific Islanders◦ Native Americans and American Natives◦ European or White Americans◦ Bi- or multiracial Americans

Non-Ethnic Cultural Groups◦ e.g., women, people w/disabilities, low income,

rural, poor, lgbtq’s, veterans, religious minorities) Refugees and Immigrants

Organizational Cultural Competence Assessment and Training Portland Oregon 2011

Cultural Identity SES Nationality Language/Style Family

Constellation Social History Sexual Orientation Generational Status

Health Beliefs Time Orientation Age/Life Cycle Spatial Patterns Gender & Sexuality Physicality Religion/Spirituality

Organizational Cultural Competence Assessment and Training Portland Oregon

2011

Institutional biases Community economics Inter-group relations Natural networks of support Community history Political climate Workforce diversity Community demographics Other environmental stressors

Organizational Cultural Competence Assessment and Training Portland Oregon

2011

Natural Networks of Support Merchants and Businesspeople Natural Leaders & Community Elders Faith-Based Institutions Ethnic Media & Personalities Advocacy Organizations Collateral Agencies Social Networks

Organizational Cultural Competence Assessment and Training Portland Oregon

2011

Learn of and share organizational and practice exemplars and strengths,

Discuss implications of demographic shifts and trends

Uncover community strengths and ecological stressors

Identify or prioritize cultural competence training needs

Organizational Cultural Competence Assessment and Training Portland Oregon 2011