jamia hamdard.,(final)

Download JAMIA HAMDARD.,(final)

Post on 11-Apr-2017




1 download

Embed Size (px)


JAMIA HAMDARDNEW DELHI FACULTY OF MANAGEMENTSummer Internship Project ReportInMarketing Operation & Customers HandlingMaster of Business Administration(Gen)winter batchSESSIONS : 2014-2015Enrollement No : 2014-502-019PRESENTTED BYMD.HABIBUR RAHMAN SHAMSIUnder the Guidance ofMD. SHAHNAWAZ ABDINAssistant ProfessorDEPARTMENT OF MANAGEMENT, FMIT


I owe a great many thanks to a great many people who helped and supported me during the writing of this book . My deepest to our teacher Mr.Shanawaz Abdin the Guide of the project for guideing.And correcting various documents of mine with attention and care . He has taken pain to go through the project and make necessary correction as and when needed.

I express my thanks to the Faculty of Mangement ,Jamia Hamdard, New Delhi , for extending his support .My deep sense of gratitude to Ms. Ankita Tygai (HR Executive) Matter of Tech Solution Pvt.Ltd. for their support.

I would also thank my Institution and my faculty members without whom this project would have been a distant reality . I also extend my heartfelt thanks to my family and well wishers.

DECLARATIONI MD .HABIBUR RAHMAN SHAMSI here by declare that this project report is the record of authenthic work carried out by me during the period from 16th May 2015 to 30th june 2015 and has not been submitted to any other University or Institute for the award of any degree / diploma etc


Executive summary

Handyman Stan is a start-up organization offering residents ofa complete Handyman service. By developing the reputation as a qualified, reasonably priced and trusted service provider, Handyman Stan will quickly generate market penetration and develop a solid foundation of repeat customers. As a Handyman, Stan will offer a wide range of home repair services. The services are generally fairly minor tasks, if the problem becomes major a contractor is best suited to solve the difficulty. Handyman Stan will offer the value-added feature to pre-screen a contractor when Stan is unable to perform the repair. This will develop a trust bond with the customer so that when a more minor issue comes up the customer is more likely to call Stan due to his honesty displayed earlier. Stan offers fix-it services for: plumbing, electrical, fences, windows, decks/patios, painting, deep cleaning, proofing, floors, Part time Driver, Hero (Delivery Boy)

Treat every customer as if they were the most important customer the business has. Honestly evaluate the needed skills for a job, passing it into a contractor if it is too difficult as opposed to taking on a job that cannot be completed perfectly. Work hard, guarantee all work and promote 100% customer satisfaction, if this is done profitability will fall into place. Repairing items is far less expensive for the consumer. Handyman Stan offers a one year guarantee for all of their work, if something goes wrong, Handyman Stan will make it right. The goal is to not have any unsatisfied customers.

Table of content


Page No.

Chapter One (1)Introduction

Vision & mission

Values & service


Chapter two (2)Review of Literature


Chapter three (3)Research Methodology

21 -22

Chapter Four (4)Data Interpretation& Data Analysis


Chapter Five (5)Summarry,Conclusion,&





33- 45


Matter of Tech is a leading complete IT Services & Consultancy Company based in Gurgaon (India). Matter of Tech was established in 2011 by our founders Mr. Archie Gupta and Mr. Ujjwal Bishnoi. It was his vision to a new way of business by combining IT innovations with current market business practice.Our main emphasis is to deliver best quality in every project we undertake .We believe Technology leadership is the most successful strategy to challenge competitors and consolidate our position since business and technology work hand in hand. We specialize in the education sector and have launched multiple successful IT products like Book Bazaar, VLE etc.With a rare mix of IT & project management experts, we bring the most complete team to bear on every project we take on. Business & technology experts, from the best universities in the world, bring invaluable insights and expertise into their areas of expertise. Industry veterans, form the backbone of our leadership team. In a business model where people are the growth drivers, we are endowed with one of the most enviable pool of talent from across the globe.

Vision To produce excellent services in the field of IT Services & Consultancy with maximum efforts driven towards customer satisfaction.

Mission To build upon a reputation of being one of the most innovative IT Solution and Service provider. We believe in doing our work in the most efficient way with our hard work put in our smart work culture.

To safeguard our employees, visitors and company assets

To create an environment of mutual trust, open communication and loyalty amongst the employees to attain both internal and external customer satisfaction

Ensure compliance to the law of the land in all aspects

ValuesMatter of Tech has a dream of evolving into the best Global IT Services & Consultancy company, ensuring that the solutions being delivered include best IT practice with the chosen area of technology. We operate with complete focus to Maximize customer satisfaction, develop and encourage an environment of mutual respect within the company and extending it beyond to clients. Encourage commitment and personal learning of workforce. We are proud to have built our organization on the strong pillars of integrity, honesty, and self respect.Services IT Services Matter of Tech with its vision of quality and innovation has been successful in giving IT consultancy in web solutions. Business Consultancy We work with top executives to help them make better decisions and deliver the sustainable success they desire. We are passionate about achieving better results for our clients, results that go beyond financial and are uniquely tailored and enduring.

Obsessed to Compete.Product Design Design for the present, plan for the futureMatter of Tech is a design and user-focused IT Company and we believe that a product develops successfully with a decent concept of design and production. Our company aims to produce innovative designs that help create an engaging relationship with the clients.Web Design Graphic Design User Interface DesignDevelopmentAfter a website is designed it is ready for web developments before it is finally created. This requires a number of processes like website designing, content development, client-user scripting, programming, etc. Web Development PHP Development Word press Development Experience Invention.We, as a team in Matter of Tech, strive hard to achieve the desired results. Our digital business strategy is to complete the project with excellent competence and skill so that we onlydeliver the best.

Discover and DesignBefore we start on any project, what we make sure is to understand the project from our clients point of view. Since the project is his idea, it is very necessary to understand the idea and then discover ways to formulate the idea. We try to discover all that will likely affect the product and generate audience for the project. Once all the required objectives are formulated, it then becomes important to craft a purposeful design that will give a proper direction to the project.

Develop and ImplementAny services after it is designed and crafted has to be brought into action to form an interactive and practical prototype. The web design is then converted to semantic code. A product is completely developed only after it is properly reviewed and there is always room for improvement and optimization. Such refining is necessary for the application implementation into a highly functional system before the product is ready to be delivered.

DeliverAfter the product is carefully designed and developed, focus is made on its delivery. We believe in the fact that unless the product is clearly and purposefully delivered, there can be no success. The final product has to be reviewed and refined to make it work as it is supposed to. It is carefully tested and prepared for its final delivery. Also, even after the product is delivered, we make sure there is likelihood for the product to continue to evolve over time.

Our Corporate Horizon.Book BazaarBook Bazaar is an online platform for students a market place where students can buy and sell used textbooks for studying. This website provides a trade point where students can sell and exchange their old and used books to other students looking for study material online. This is an eco-friendly website as well as encourage buying books and recover a large part of cost. The student has to just enter the name of the book and the searched book and other related books to it are automatically displayed in the results page. No middle person is involved in this course hence the trade is direct and subtle. This website is easy to run on mobile applications as well which makes its usage more student-friendly. Virtual Learning Environment (VLE) VLE is an educational website, a system for delivering study materials to students over web. This is designed specifically for IB curriculum for university-wide consultation. Our platform enables effective transformation of course material from the institution to the students without the classroom curb. This e-learning strategy help teachers educate their students in a more useful m


View more >