7th Global Healthy Workplace Awards 2019Jamnagar Manufacturing Division

Reliance Industries Limited

Dr. R. RajeshGroup Chief Medical Officer Reliance Industries Limited

Reliance

People & Culture

ENVIRONMENT

2.1+ croreSaplings planted till date

Direct employment

PEOPLE

1,94,056

50+ lakhIndirect employment

CORPORATE SOCIAL RESPONSIBILITY

₹904 croreCSR expenditure during the year

26 millionLives touched across 18,000+ villages & 200+ urban locations since inception

7.32+ crore m3Rainwater harvesting capacity created since inception

INNOVATION AND R&D

120Patent applications granted during the year

900+Researchers and scientists

Value Drivers for RIL

Sustainability at the Core

Business Verticals

Reliance – Jamnagar Overview

To be the World’s Safest, Most Reliable and

Efficient Manufacturing Site

Vision

1999 – DTA Refinery 2008 – SEZ Refinery 2017 – J3 Complex

J#1 Refinery & Petrochemical

complex

J#2 Refinery & Petrochemical

complex

Oil Movement &

Solid Handling

Petcoke Gasification

C2 Complex

Jamnagar Supersite

Direct employment

PEOPLE

8,500

32,000+Indirect

employment

Total area 23,100 acres

Vision

To make Reliance the world’s most healthy company, protecting, promoting, enhancing employee health & wellbeing; providing outstanding health services and operating an exemplary HSE management system in all sites, services & offices of the enterprise, improving productivity and reducing health care costs; and with our results, inspiring our customers & partners.

Mukesh D. AmbaniChairman & Managing Director

Foundation for Sustainable Growth

WHO Model Reliance Strategy

Promotive Curative Preventive

Medical Services Model

OH & Medical Services

Wellness Program

Routine care

Emergency care REFERS*

Industrial Hygiene services

Work life Management

Life Style Modification

Occupational Health Services

Employee Wellbeing

Happiness *Reliance Employee & Family Emergency Reponse Services

Scope

✓ State-of-the-art Occupational Health Centers (OHC) is across all RIL manufacturing locations and major office complexes.

✓ Jamnagar township Hospital is full fledged 34 bedded hospital with specialist services

Township population

18000 +

34 doctors110 staff –

nurses & technician

▪ Township Hospital▪ 5 satellite OHCs

Community center

Catering 42 villages 1.5 lakhs + population

Key InitiativesCASHE (Change Agents for Safety, Health & Environment)

TBHRA (Task Based Health Risk Assessment)

Medical Surveillance

R-Swasthya- wellness initiatives

Digital life - Jio Health Hub

RIL Health Index

Quality Monitoring

CASHE Program

Multidisciplinary Team

Most Sustainable

program

Great leap towards Occupational

Health Excellence

This program is also highlighted in a book –

“Occupational & Environmental Health”.

Back bone of Occupational health

improvements at all sites.

International recognition

Methodology

CASHE Journey since 2003

Eliminate the exposure of Health hazards at

workplace

Prevention of Occupational Diseases

Zero Incidents and Zero Accidents

100 % PPE Compliance

1

2

3

4 7

140 144

328482

664

830

959

1,1741,228

1,148 1,118

1,239

1,3621,400

1,326

0

200

400

600

800

1,000

1,200

1,400

1,600

03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19

Year wise Total CASHE Projects

Reduction in OH hazards-Heat,

dust, Chemical, ergonomics &

Noise

Savings of Rs. 137.38 crores since inception

from 2003-04 to till now

0

50

100

150High

Moderate

Low

Task Based Health Risk Assessment

✓ Health risk profile of an employee based on exposure at workplace

Unique approach for monitoring and measuring Occupational Health hazards.

✓ Annual Industrial Hygiene monitoring program

✓ Risk mitigation through CASHE program

Very high & high risk activities taken as CASHE projects and risk level has been reduced to Moderate and low level by implementing Hierarchy of controls

Risk Mitigation

0

20

40

60

80

100

120Very High

ModerateLow

R-Swasthya Wellness Initiatives

Physical Mental

SocialSpiritual

HSE board

Chief Human Resource Officer

Wellness Manager

Wellness Champion @

location

Group Chief Medical Officer

Corporate Medical Team

- Public Health Specialist

- Corporate Dietitian

- OH-IH specialist

Wellness Champion@

location

Corporate Services Head

Wellness coordinator

Wellness Champion @

location

R-Swasthya organogram

▪ Flexi working hours

▪ 5 days a week

▪ Maternity Leave, Paternity Leave, Adoption Leave & Marriage Leave

▪ Wedding Gift

▪ Spouse Medical check-up

▪ Unlimited Medical coverage

▪ Education Assistance: Self Development, Post Graduate Education & International Education

▪ R Voice, Rewards : R-Samman…..

▪ Team building program

Employee Assistance Policy

▪ Develop missionaries for the program

▪ Train doctors in counseling & treatment

▪ Make employees aware about work-life balance

▪ Provide counseling by psychologist for identified group

▪ Awareness & sensitization for family members, teachers and school children

▪ Employees and their families to enhance their well-being

▪ Create a culture of health and vitality that empowers

Processes

Work-life Balance Program

Psychosocial Work Environment

Psychosocial Work Environment

180

240

238

310

400

516

0

150

300

450

600

2013 2014 2015 2016 2017 2018

Participation

15

2729 28

4038

1,0951,286

2,448

2,217

3,315

3,513

800

1400

2000

2600

3200

3800

0

9

18

27

36

45

2013 2014 2015 2016 2017 2018

Session Beneficiaries

Moderate to Severe Depression Anxiety Stress (DAS) score

9.6%

11.0%

1.4%

Missionaries

180

Teachers & School children

Structured Monthly Health Programs

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Pediatric &Geriatric Care

Cancer prevention 4th Feb - World

Cancer dayErgonomics awareness

28th Feb – RSI Awareness Day

Women’s Health8th March – International

Women’s day

Lifestyle & Fitness7th April - World

Health Day

De-addiction 31st May - World No Tobacco Day

Awareness about Chemicals and Hearing Conservation program

Stress Management

Heart Health/Nutrition,

Last Sunday –World Heart Day

Mental Health Day

Diabetes Awareness & Screening

14th Nov – World Diabetes Day

Reliance Family DayVitality fair, walk for health

28th Dec - DHA birth anniversary –

Blood Donation

Blood Donation/OH Week,

6th July – Sh. DHA Anniversary

9th July - Occupational Health Day

Medical Surveillance

Pre Employment Checkup

Periodic Medical Checkup (PME)

Pre Retirement Medical Checkup

▪ Nutritional counselling▪ Healthy Recipe competition▪ Mass awareness through talk, kiosk, digital platform

Pre Placement Medical Checkup

Corporate Nutritional guidelines

Healthy food corner and Calorie chart display @ canteen

Awareness and Sensitization

Healthy snacks at all vending machines

Nutritional aspect

Periodic Medical Examination & Health Score

4,767

6,079

8,978

9,924

8,653 8,500

0

2,000

4,000

6,000

8,000

10,000

12,000

2013 14 2014 15 2015 16 2016 17 2017 18 2018 19

PME

*

*

*

88.3 87.9 87.1 87.2 87.390.4

4.67.3

4.7 5.58.9

24.0

0

10

20

30

40

50

60

70

80

90

100

2013 14 2014 15 2015 16 2016 17 2017 18 2018 19

Average Health Score Health Score Improvement > 5

*More number of Employees during project

%

*Average Reliance Health Score is 89.2.%

1.4 1.06 1.04 0.8 0.87 0.52

60.163.15

68.38 67.66 67.6

46.04

38.7235.78

30.51 30.72 31.51

53.42

0

10

20

30

40

50

60

70

80

2013 14 2014 15 2015 16 2016 17 2017 18 2018 19

HS

< 7

0

HS

71

-9

0

HS

< 7

0

HS

< 7

0

HS

< 7

0

HS

< 7

0

HS

< 7

0

HS

> 9

0

HS

71

-9

0

HS

71

-9

0

HS

71

-9

0

HS

71

-9

0

HS

71

-9

0

HS

> 9

0

HS

> 9

0

HS

> 9

0

HS

> 9

0

HS

> 9

0

Health Index%

> 90 70 - 90 < 70Needs Regular Health Checkup

Needs Periodic follow-up & Regular Health Check Up

Needs focused attention by CMO & Regular Health Check-up

Health Score: This parameter is system generated, consisting of various parameters like family & past history, exercise, addiction (smoking / alcohol), test results, presence of any disease.

Non-Communicable Diseases (NCD)

8.57

6.31

0.93

7.94

5.55

0.80

6.16

5.23

0.63

5.79

5.10

0.54

5.86

4.82

0.57

5.54

4.33

0.58

4.41

3.28

0.5

0

2

4

6

8

10

Hypertension Diabetes Heart Disease

2013 2014 2015 2016 2017 2018 2019 (till Sept 30)

Dyslipidemia

30.2

32.5 36.6

29.7

28.623.8

21.7

16.6 16.6 17.114.9 14.7

13.7 13.3

0

5

10

15

20

25

30

35

40

2013 2014 2015 2016 2017 2018 2019

Cholesterol Cholesterol & Triglyceride

27.324.6

33.6

46.948.7 48.1 48.4

0

10

20

30

40

50

60

2013 2014 2015 2016 2017 2018 2019

HDL>40 mg/dl

% %

(till Sept 30) (till Sept 30)

111

7367

0

20

40

60

80

100

120

2017-18 2018-19 2019(till Sept 30)

Reduction

Diabetes Control Mission

2,332

1,8201,711

0

500

1,000

1,500

2,000

2,500

2017-18 2018-19 2019(till Sept 30)

Reduction

% Pre Diabetics Conversion to Normal

26.6%

Known case of Diabetes% High HBA1C (HBA1C>7) Reduction

39.6%

2,981

876 873

3,867

997 998

4,354

778 777

3,695

632 634

4,303

1,326 1,324

4,003

1,3341,334

0

1,000

2,000

3,000

4,000

5,000

Gym Yoga Aerobics

2013 2014 2015 2016 2017 2018

Fitness Centre Enrollment

Zumba

Yoga

Cricket

No Smoking Zone

All manufacturing sites are declared

as No Smoking Zones as a part of

wellness initiatives.

1,250

1,129

1,000

1,100

1,200

1,300

2017-18 2018-19

Reduction

Fat to Fit

Reduction in BMI>28

9.7%

71/1250 (5.7%) has reduced BMI to ≥2 points

21

58

68

610 10

1010

45

38

65

47

0

10

20

30

40

50

60

70

Good Health Health Improvement

2013 2014 2015 2016 2017 2018 2019

4,550 4,9005,500 5,790

6,200

9,960

0

2,000

4,000

6,000

8,000

10,000

12,000

2013 14 2014 15 2015 16 1016 17 2017 18 2018 19

Participation

ParticipationHealth Awards

Capacity Building

▪ Emergency Training

– Basic Life Support

– Advance Cardiac Life Support

– Advance Trauma Life Support

▪ Occupational Health & Safety Training

▪ Psychological - Train doctors in counselling and treatment

▪ Emergency Training

▪ Basic Life Support

▪ Advance Cardiac Life Support

▪ Advance Trauma Life Support

▪ First Aid

▪ Hearing Conservation Program,

▪ Hazardous Chemical Awareness program

▪ Ergonomics

▪ Lifestyle Awareness Program

▪ Mental Health Program

Doctors

Medics

Employees

Customer Satisfaction Index

81.1

86.288.1

86.0

87.2

91.193.2

75

79

83

87

91

95

2013 2014 2015 2016 2017 2018 2019

CSI

92.0

92.7

93.794.0

94.6

94.094.2

90

92

94

96

2013 2014 2015 2016 2017 2018 2019

EMS

Emergency Management System Scoring

(till Sept 30) (till Sept 30)

D i g i t a l P l a t f o r m

Accreditation

✓ NABL - Medical Lab-National Accreditation Board for Laboratories

✓ NABH - National Accreditation Board for Hospitals

✓ JCI - Joint Commission International (JCI)

✓ Integrated Management System (IMS) audit ISO 9000, 14000, Occupational Health & Safety

Key Performance Indicators

Leading & Lagging Indicators

Leading Indicators –

✓ PME compliance

✓ Health Index,

✓ Health score improvement

✓ Learning hours

Emergency Management System Scoring

Customer Satisfaction index

Lagging indicators –

✓ Prevalence of Non Communicable diseases

✓ High alert follow up

Health Audit - Internal and External

Governance

Reporting: Leading and lagging indicators report

Monthly to directors

Quarterly presentation- to HSE Board

Communication to Employees and Family Members

Corporate Social Responsibility

Education

▪ 56,873 school

kits 13,658school uniforms

▪ 1400 students -Digital awareness

Disaster Response

▪ Serving/helping

49 peripheral

villages & beyond as and when required

Encouraging Art & Traditions

▪ Devotees served in Dwarka Padyatra

camp 4,50,000Gifts to village girls during Navratri

56,637

Infra Development

▪ Dwarka Sudama Setu, Roads, Schools, Gaushalas, Community Halls, Crematoriums, Water bodies refurbishment

Veterinary Hospital

▪ 67,267 animals

treated

Health and Sanitation

▪ 38,67,083patients benefitted

▪ 1061 toilets constructed

EDUCATION Health & SanitationLivehood Support &

EmpowermentRelief, REHAB &

Disaster ResponseInfrastructure Development

Arts, Sports, Cultural Development

Touching millions of lives

“ZERO EFFLUENT” Refinery – Complete recycle & utilization

Saline arid region converted into lush area of green cover

Over 3000 acres of Green Belt, including 875 acres of Mangroves

Co-existence with flora & fauna – 9.6 Millions plants including mangroves

22 large ponds – dwelling place for migratory birds

“Largest Mango orchard in Asia” – 1,50,000 Mango trees at single location

Focus on renewable energy – Solar heaters in township, Solar rooftop etc.

RIL JMD – Embracing the Ecology

Certification 2017-19

Platinum Award 2016

Runner Up Award 2013

Special mention award 2016

For Occupational Health & Safety

Awards and Recognition

Platinum rated IGBC award for Jamnagar

township

It is my duty to remind each and every one of you of our reliance

tradition of Health First & Family First, no matter what the

challenges are, no matter what deadlines and startups we have,

let us not take our health for granted

THANK YOU