janell sims: tunneling through silos
TRANSCRIPT
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CreatingaCommunityofSupporttoLeverageGreatContent
Credit:DocSearls,https://www.?lickr.com/photos/docsearls/5500714140/
JanellSimsHarvardLawSchool
@janellsims
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HarvardLawSchool
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Silos=Departments
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Communica<onIsCrucialtoaStrongContentStrategy
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Ini<alChallenges
CMSPains
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Ini<alChallenges
CMSPains DysfunctionalStructure
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Ini<alChallenges
CMSPains DysfunctionalStructure
NoCentralizedWebTeam
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SiloedContentProduc<on
¤ “Inmostsituations,thedecentralizedpublishingmodelhasbeendisastrous.Thepeopletrainedtendedtoberelativelyjuniorstaff,forwhompublishingtothewebsitewasjustonemoreresponsibility.Theresultwaslotsandlotsofpoorqualitycontentthatwasneverupdatedorreviewed.”−GerryMcGovern,NewThinking
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Ini<alChallenges
CMSPains DysfunctionalStructure
NoCentralizedWebTeam
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BestofBothWorlds
¤ “Amixofthecentralanddecentralizedisoftenoptimal.Thecentralteamhascoreexpertiseinwebwriting,navigation,search,whilethedecentralizedteamcontainsthesubjectmatterexperts...itisessentialthattheyarehighlycollaborative.”−GerryMcGovern,NewThinking
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FromaSiloedCMS…
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…ToaSharablePlaIorm
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Targe<ngKeyContentDevelopersandInvi<ngThemtoCollaborate
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Invita<ontoCollaborate
¤ InclusiveProcess
¤ Transparency
¤ TargetingAdmins,notBig-Wigs
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BuildingaCommunityofSupportAmongContentDevelopersAcrossDepartmentsandDisciplines
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
¤ MeetingStructureandTopics¤ Bestpractices,techskills¤ Guestspeakers¤ Parties!
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
¤ MeetingStructureandTopics¤ Bestpractices,techskills¤ Guestspeakers¤ Parties!¤ WPWorkshops
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
¤ MeetingStructureandTopics¤ Bestpractices,techskills¤ Guestspeakers¤ Parties!¤ WPWorkshops¤ Roundtableupdates
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WhattheGroupIsSaying
¤ “Whendifferentof?icesknoweachother’sbigdeadlinesandbasicwaysofoperating,everyoneofuscanfarmoreeffectivelyguidestudentsthroughthemanystepstheyneedtotaketosucceedhere.ParticularlyinStudentFinancialServices,whichstrivestomakealotofcomplexpoliciesandinformationcleartoothers,wecanalwaysusehonestfeedbackandcreativeideasinseekingtoimprove.”
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
¤ MeetingStructureandTopics¤ Bestpractices,techskills¤ Guestspeakers¤ Parties!¤ WPWorkshops¤ Roundtableupdates
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ACommunityofSupport
¤ CommunityGrows¤ Enthusiasmincreasedaftermigrationprojectended¤ Eagernesstolearnwebskills
¤ MeetingStructureandTopics¤ Bestpractices,techskills¤ Guestspeakers¤ Parties!¤ WPWorkshops¤ Roundtableupdates
¤ Encouragingmoreparticipation
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ListeningandFocusingonAccommoda<ngEachMember
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ListenandAccommodate
¤ Takefeedbacktoheart
¤ Be?lexibleandreadytoshiftpriorities
¤ Slack!
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Educa<ngandSuppor<ngContentDevelopersImprovestheEn<reSiteatEveryLevel
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WhattheGroupIsSaying
¤ “Thewallbetweenourdepartmentandtheirshasbeendissolvedsincewe’vebeencomingtoColocation.”
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Educa<onandSupportBringsChange
¤ Dissolvingdepartmentwalls
¤ Userseffectchangeupward
¤ Evangelistsadvocateforchangeandprogress
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CommunityBuildsStrategy
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WhattheGroupIsSaying
¤ “ColocationhasgivenmeboththetoolsandtherelationshipstounderstandsomuchmoreabouthowIcanbestshareinformationasanHLSemployee–withcolleagues,students,parents,andthegeneralpublicalike.”
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WhattheGroupIsSaying
¤ “I’msogratefultohaveourweeklyColocationmeetingsforfacilitatingusefuldialogue,consistentcommunication,andongoingWordPresstraining–itallmakesadifferenceforsure!”
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Credit:DocSearls,https://www.?lickr.com/photos/docsearls/5500714140/
Thankyou!JanellSims,HarvardLawSchool@janellsims