Highlights

The Quality Challenge ............ 1

Did You Know? ........................ 2

Member of the Month ............. 2

Testimonials ............................. 2

Section Meeting ....................... 3

Spring Seminar ........................ 4

ASQ Stats Webinars ............... 5

Volunteers Needed ................. 5

Change in Exam Format ........ 5

Job Postings ............................ 6

Leadership Team .................... 6

Feedback .................................. 7

Monthly Newsletter

January 2017 | VOLUME 2, ISSUE 1

Announcing the launch of Quality Corner. Quality Corner will now be dedicated to publishing content written by anyone from the ASQ Toronto community. The objective will be to encourage our members to practice their writing abilities, share their expertise, and contribute to the ongoing development of all of our ASQ Toronto members regardless of their industry or quality expertise. Anyone can submit an article that is interesting to them but you somehow need to tie it back to the world of Quality Management or an analysis while applying Quality Management principles, tools, or perspective. If you are a business and would like to write an article, this can be considered as long as the intent of the article is to discuss how a customer’s problem was solved using your solution along with the methodology that was used. In this situation, this would take more of a case study type format. The editor has sole discretion on whether or not to accept your article or to provide recommendations for changes in order to publish your article in Quality Corner.

Quality Corner

This is a great way to showcase your expertise and help to continue to develop the knowledge of your peers in the Quality Community. This is also a great way to get noticed in the community – who knows what this could lead to…a job opportunity, a new business partner, or expanding your network while making a new friend. Some additional guidelines for Quality Corner submissions: 1. Email submissions to

communication@asqtoronto.org by the 15th of February.

2. Maximum word length is 500 words. 3. A small image (4 cm x 6 cm) can be

included to replace the typewriter image shown above.

4. Submission of an article will not guarantee publishing in a given month’s newsletter and may be published in a subsequent newsletter.

5. If your submission is selected, the Newsletter Editor will contact you directly.

6. Your submission will be reviewed for clarity, readability, grammar, spelling, etc. and may require revisions prior to publishing in the newsletter.

If you have any questions, please see Peter-Elias Alouche, Communications Chair at the next section meeting on February 8, 2017.

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ASQ Toronto Monthly Newsletter

The ASQ Lean and Six Sigma Conference will be held February 28 – 29, 2017 in Phoenix, Arizona. Learn how to effectively use quality tools and hear from top keynote speakers who have just been announced.

Did you register for the upcoming 2017 World Conference on Quality and Improvement (WCQI) from May 1 – 3, 2017 in Charlotte, North Carolina? Learn more about the program and how it can help you and your business so you can ask your boss to send you to the event if you’re not already going! Visit the below website to learn more. WCQI Website: http://asq.org/wcqi/?utm_source=email&utm_medium=email&utm_campaign=communications_fff_1.20.17

We want to hear from you, our members and recognize those of you doing great work in the Quality community. We would like to help promote our valued and trusted members so that each of us can get to know one another a little better while recognizing the expertise that is part of our community. We will be featuring a section in the monthly newsletter for someone that made a great contribution to the quality world. If you are interested in being featured, please visit https://goo.gl/forms/9Cewa17TZwaUDZlS2 and submit the required information by the deadline. The deadline to be considered for February’s newsletter is February 15.

Member of the Month

Did You Know?

We are also looking for members to participate in a quick 2 minute testimonial that we will use to promote the ASQ Toronto community via a new ASQ Toronto YouTube channel. Video recordings will take place at the end of the monthly ASQ section meeting or remotely. You will need to sign a consent form that will be available at the section meeting or sent to you by email for your review and signature to authorize ASQ Toronto to use the video for marketing purposes. To participate, go to https://goo.gl/forms/27ZMDg4lIp3VLlbn2. You will need to answer the following in the 2 min video testimonial: 1. What is your name, job title, and how long have you been a

member of ASQ Toronto? 2. What is 1 thing you learned from the section meeting? 3. What do you enjoy the most as an ASQ Toronto member?

Testimonials

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January Section Meeting

This month’s section meeting took place on January 11, 2017 at the Homewood Suites by Hilton Toronto next to the airport. The guest speaker was Andrew Milivojevich who spoke to ASQ Toronto members about Emotional Sigma – The 8 Step Process to Emotionally Intelligent Leadership.

About the Speaker: Andrew Milivojevich

Andrew Milivojevich is widely recognized and cited in many publications as an expert in six sigma and leadership. He is the architect of the FiXiT Protocol, a business process improvement system employed by organizations, about the world, seeking to eliminate defects in manufactured goods. Andrew is also the author of Emotional Sigma – The 8 Step Process to Emotionally Intelligent Leadership. He is also the co-author to the best-selling text book on Experimental Development, used by various Colleges and Universities throughout the United States, called and Quality by Experimental Design.

Topic: Emotional Sigma – The 8 Step Process to Emotionally Intelligent Leadership

With increased number of human interactions in non-manufacturing industries and in project-based environments, the variation of outcomes increases, leading to various emotional responses both positive and negative. Typically, the concepts of emotional intelligence are known to executives and managers, but not to the lower level employees, who are actually involved in producing the outputs on a daily basis. Without this knowledge, their ability to engage other people and get things done remains limited. Understanding and analyzing emotions and identifying appropriate responses leads to better controls of behavior. Andrew applied the principles of 6-Sigma to the development of emotional intelligence within teams by defining statistically significant relationships between customer satisfaction and behavioral intentions, which are eventually transformed into steady beliefs. Well developed systems and processes help to form positive emotional experiences, and "feeling good" lubricates efficiency and enhances the capacity for employees to make good decisions. Companies that have good emotional connections with employees, have 2.6 times higher efficiency than those that do not have good connections.

Driving initiatives that yield positive business outcomes – faster – is the goal of every leader. Unfortunately, initiatives don’t drive themselves. Leaders must communicate goals, get buy-in, form strong teams and manage people well. To do so, Leaders must use sophisticated skills to understand how people think and feel. They must be emotionally intelligence observers and practitioners. Emotional Sigma is an 8 step process for executives, managers and business professionals. It uses Six Sigma to improve Emotional Intelligence so you can lead your teams to better business outcomes faster! Buy Andrew’s book on Amazon - http://a.co/iGMgVCR February Section Meeting Details!!! Below are the details for the upcoming section meeting. Look forward to seeing you there!

• Date: Wednesday February 8, 2017 • Time: 6:00 PM - 8:30 PM • Location: TBD – Check ASQ Toronto website • Address: TBD – Check ASQ Toronto website • Registration: Check ASQ Toronto website

# ASQ Toronto

Fast Fact

The ASQ Toronto section is the 3rd largest section membership of ASQ globally with over 1,344 members. The largest member section is Minnesota with a whopping 1,621 members. What would it take for ASQ Toronto to be even bigger and better next month? Next Year? Speak to a member of the ASQ Toronto executive team at the next section meeting or contact them by email!!!

SPRING SEMINAR 2017: APRIL 25 On April 25, 2017, ASQ Toronto will be hosting the annual ASQ Toronto Spring Seminar at the Edward Village Markham located at 50 East Valhalla Drive, Markham, ON. To register, visit www.asqtoronto.org or email treasurer@asqtoronto.org. Sustaining Business Excellence through Quality Management Systems is challenged by ever changing socio-economic, political and regulatory requirements. This seminar shall provide a forum for quality professionals to network and share their experiences with balancing technological innovations, customer needs and regulatory changes using quality management systems. A panel discussion in the afternoon session will provide a forum for the audience to actively participate with a panel of speakers. Additional information can be accessed here:

1. Flyer: http://asqtoronto.org/wp-content/uploads/2017/01/ASQ-Toronto-Spring-Seminar-2017-Flyer-Dec-15-2016.pdf

2. Call for Papers (due Jan. 31, 2017): http://asqtoronto.org/wp-

content/uploads/2017/01/Call-for-Papers-for-ASQ-Spring-Seminar-2017.doc

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ASQ Statistics Webinars The ASQ Statistics division has several free webinars available for its members to learn more about risk based statistics for product testing, process capability analysis, DOE, and paired t-tests. To watch any of the webinars visit https://www.youtube.com/ASQStatsDivision today.

Volunteers Needed: Photographers All photographers on deck! We're currently looking for ASQ members in good standing with strong photography skills to take quality photos in one or more of ASQ Toronto's special events such as the Employment Assistance meeting in March, Spring Seminar in April, and Awards & Recognition meeting in December. Volunteers will receive 0.3 RU per meeting per session as applicable. It would be ideal if you could bring your own DSLR camera for these events. If you are interested, please submit a brief resume or share your LinkedIn profile with Savita Deshpande, Volunteer Chair at volunteers@asqtoronto.org.

Change in Exam Format ASQ has moved from the traditional “pencil and paper” exam format to computer-based testing (CBT). Detailed information is available on ASQ’s website at http://asq.org/cbt/. Since this exam format is still new, please visit the website from time to time as ASQ provides new updates.

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Job Postings Job Title Company Expiry Date Product Support Technologist

CertainTeed Gypsym Jan. 20, 2017

Executive Position Name Email Section Chair Rogerio Boaventura chair@asqtoronto.org Chair-Elect Angela Hashemi chair-elect@asqtoronto.org Vice Chair Eric Cheong vice-chair@asqtoronto.org Secretary Dawn Banihashemi secretary@asqtoronto.org Treasurer Marion McGill treasurer@asqtoronto.org Immediate Past Chair Kam Ho past-chair@asqtoronto.org

ASQ Toronto Leadership Team

Committee Chairs Position Name Email Audit Tri Lu audit@asqtoronto.org Certification Sandeep Sharma certification1@asqtoronto.org Communication Peter-Elias Alouche communication@asqtoronto.org Education Girish Trehan education@asqtoronto.org Marketing & Advocacy Michael Mladjenovic marketing@asqtoronto.org Membership Ben Tomic membership@asqtoronto.org Nomination Rajendra Shah nomination@asqtoronto.org Outreach Savita Deshpande outreach@asqtoronto.org Employment Assistance Amany Elashri jobs@asqtoronto.org Program Majid Kamel program@asqtoronto.org Special Projects Chaitanya Baliga specialprojects@asqtoronto.org Voice of the Customer Med Mbarki voc1@asqtoronto.org Volunteer Savita Deshpande volunteer@asqtoronto.org Webmaster Brady Xu webmaster@asqtoronto.org

Committee Co-Chairs

Position Name Email Certification Virginia Trimble certification2@asqtoronto.org Communication Leo Logashov communication2@asqtoronto.org Membership Oscar Rodriguez-

Gonzalez membership@asqtoronto.org

Education Amany Elashri education2@asqtoronto.org Program Adetola Adeyemi program1@asqtoronto.org Voice of the Customer Yogini Patel voc2@asqtoronto.org Webmaster Dawn Banihashemi webmaster2@asqtoronto.org

Senior Advisors

Position Name Email Senior Advisor Tonis Kilp tkilpadvisor@asqtoronto.org Senior Advisor Rajendra Shah rshahadvisor@asqtoronto.org Senior Advisor Peter Merrill pmerrilladvisor@asqtoronto.org Senior Advisor Elizabeth McBride emcbrideadvisor@asqtoronto.org Senior Advisor Kusam Kohli kkohliadvisor@asqtoronto.org

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Feedback The newsletter of ASQ Toronto was established over 5 years ago. Please let us know your opinion about the newsletters. What would you like to see in the newsletter and how we can make it better? Your ideas are most welcome. Please email your comments to Peter-Elias Alouche, Communication Chair and Newsletter Editor at communication@asqtoronto.org.