jared resume

Jared Ferguson672 Clouds Way Rock Hill, SC 803.448.1696 [email protected]

Accomplishments:

I am a highly motivated person looking for an opportunity to advance my career. My background working with Exchange, Windows, Office, Windows Server, Macs, and even Linux has been used while working at LPL in the Tech Support Department. I have used my energy and enjoyment of troubleshooting to work more tickets than any other peer on my team. I used my work ethic that was fine tuned in the Navy to build great relationships and trust with the Advisors and other LPL employees that I work with. I have more than 15 years of experience working in the IT world doing anything from networking, troubleshooting either on site or remotely, and customer support skills.

EDUCATION:

Naval Training Center, Great Lakes, ILFeb 2001 to June 2001

Developed knowledge of network administration via Windows NT and Red Hat, as well as knowledge of basic satellite voice and data communications

Built a strong knowledge of Microsoft Office and Windows Built a work related experience with Linux and Unix systems

MILITARY:

Commander Submarine Group NineDec 2000 to Dec 2004

IS Network Administrator Performed routine system maintenance and operations of LAN for a command unit that

consisted of over 100 computers and 20 servers including Exchange, Unix, and Windows Server 2000

Built, Tested, and Fixed network infrastructures on site and remotelyCommunications Watch Officer

Maintain communications with the Submarine Pacific Fleet using our ISABPS system (Integrated Submarine Automated Broadcast Processing System)

Supervise a team of six to eight team members to ensure quality customer support to our clients

Performed daily system maintenance and operations on a WAN for a network of command centers that are spread across the world

Was part of the team that rolled out the new WAN in the Navy (was the largest of its kind at the time)

Received a Naval and Marine Corps Achievement Medal and an E-4 on shore duty Obtained and held a Top Secret clearance

Naval Security Force Maintain security for Naval Submarine Base Bangor, WA Carried concealed weapon and M-60 machine gun while on watch Patrol in either a Humvee or small outboard motor boat Stand watch either at a gate or in a concealed location


AWARDS:Navy/Marine Corp Achievement MedalLetter of Accommodation from the Admiral on the Joint Chiefs of Staff

WORK EXPERIENCE: Senior Technical Support RepresentativeJanuary 2014 too Present: LPL Financial, Charlotte NC

SME – Advisor facing Exchange and Email solutions | Digital Certificate Authentication Take Management escalated calls and develop solutions for Advisor offices Used previous knowledge with Exchange to work directly with BTS and the Messaging

team to ensure a smooth roll out of Exchange to our Advisors Manage and complete high levels of activities in order to ensure timely resolutions Troubleshoot and fix proprietary systems for LPL Financial Work with multiple departments and track open tickets with 3rd party vendors Design documentation used by Frontline and Advisors. Help new hires understand proper procedures and techniques Take on special projects and situations assigned by leadership

Provide Stats and Reports for Senior Management by using Excel and Pivot tables to generate the numbers for these reports on a monthly basis.

Technical Support RepresentativeJuly 2013 to January 2014: LPL Financial, Charlotte NC

Provide frontline technical support for LPL software Worked with some level 2 team members to work their tickets and get a higher level of

knowledge to help our clients on first call basis Create proper documentation of incidents in Siebel database Create proper escalation of incidents to level 2 and management Provide support for my peers and work together with them as a team

IT Manager and Technical Support Specialist March 2010 to July 2013: NLess Business Solutions¸ Charlotte NC

Provide telephone and remote support to over 300 PC users. Setup Outlook and other company specific programs. Troubleshoot problems with MS Office, Windows XP/7, and other software products. Troubleshoot hardware issues, printer problems and other various problems that occur.

Used a time tracking system to keep up with daily tasks. Documented troubleshooting procedures and resolutions to be utilized by my fellow coworkers.


Used a help desk ticket system to fix problems and answer questions. Resolutions where given either thru email or telephone conversations.

On site office visits to perform routine maintenance on PC equipment. Interact with clients on a daily basis to ensure their satisfaction or to resolve any

outstanding problems.

IT/Network ManagerJuly 2008 to Feb 2010: DIT Transcription, Fort Mill, SC

Provided remote and telephone tech support for 200 employees and 75 clinics Installed and maintained computers and printers for clinics and employees. Responsible for training all employees at each clinic we provided service to. Interacted with customers on a daily basis to insure quality and satisfaction.

Network Administrator June 2007 to July 2008: Chester Regional Medical Center, Chester, SC

Responsible for more than 100 computers spread across the hospital and 7 clinics. Managed a daily workload for projects while being able to handle issues that came up in

various departments. Held training for general computer use, safe internet policy’s and HIPAA training.

References

Martin GuerraVP, Govn, Risk ＆ ComplianceGRC Business Management (1474)858.909.6758

Wayne BoganVP, OperationsService & TSHD Executive (5616)704.733.3927

John DeMarcus


Mgr, Tech SupportTech Support Help Desk (5606)619.346.5899

Tri TranAnalyst, Risk ManagementIdentity & Access Management (1465)858.909.6401

jared resume

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